I had a much better experience with Alton, the tech who came out to see why I was being dropped by…read moremy internet. He spent 70 minutes here checking my connection out by my mailbox. The last tech, a year ago, either didn't go near that connection or spent little time there. Alton sent in an order for service at that "box". He said that I might lose connection until an Optimum truck fixes whatever needs repair at that location for my internet. Alton thoroughly explained everything. He also assisted me accessing my Firestick which hadn't worked since the prior tech guy replaced my modem Spring of 2025. Alton was professional, informative, respectful. I also want to repeat how much more helpful Vic was in the downtown office than my last two visits which involved the same gentleman who seldom looked at me and seemed bored with his job.

We had a rep with Optimum come to our house, and this was not normal DTD sales it was completely…read moreout of line. As shown in the photos, instead of knocking and stepping back, he went straight to grabbing and testing our front door handle before even making contact. That is not "soliciting" this is crossing a serious boundary. There is absolutely no legitimate reason for a sales rep to be checking if someone's front door is unlocked. That's the kind of behavior that makes homeowners feel like they're home is being cased for burglary, not sold to. This should be taken seriously. Either this is a massive failure in training, or you've got people in the field doing things they absolutely shouldn't be doing. Knock, introduce yourself, and leave if no one answers.... it's that simple. Anything beyond that is unacceptable. Keep everything locked, and question anyone claiming to represent optimum. Until this is addressed, I would not trust anyone showing up at my door under the Optimum name.

Grayson was amazing. He helped us upgrade my phone from a iPhone 13 Pro to a 17 Pro Max. Made…read moresure everything was in order and was willing to go above and beyond to make sure everything transferred properly. My parents also had questions about our Verizion home internet, he was extremely patient and friendly and explained everything thoroughly to them to make sure they understood everything. So thankful for Grayson.

I am grateful a real Verizon company store was in the neighborhood…read more Some weird stuff happened with my phone. Another Verizon store, operated by a third company, referred me to the phone manufacturer. The phone manufacturer referred me to a local repair company, who referred me back to Verizon. Sound familiar? The moment I walked through the door I was met by Micah, who immediately took me back to a bench and began some serious investigation. He was knowledgeable, experienced, and persistent. He stuck to the case and got the job done, sending me out with a good phone and good feelings. There is hope for America, in fastidious, dedicated professionals like this. The corporate store stands head and shoulders above the contract vendors. When I buy a new phone, it will be at a corporate store.

Hospitality is the best Internet I have ever had. They are courteous. They get back to you right…read moreaway. If there's a problem they let you know and just the way they handle their customer is amazing.

Initially, this was a good company IMO. Daniel/owner was personable, always got back to me w/in a…read moreday or two, was always helpful. Even helped out on a Sunday afternoon when he didn't have to. I was impressed. A year & a half into a 2 year contract, things went downhill fast for remainder of contract due to: lack of follow up (several times), screwing up my billing, cutting off my auto pay, no internet for 8 days (I work from home!), not replying to ANY means of communication as I feared something happened to Daniel (hospital, jail, death), telling me when their internet is down, everyone's in town is - 100% not true (every time I had an outage - and there were quite a few, I'd ask my neighbor a few doors down yet they had service from another carrier), not returning phone calls, emails, or texts, lack of accountability, me reaching out repeatedly to get a credit for 8 days w/o service, leaving equipment on my property for over a month (I had to remind them to pick up), giving more than their required 60 day notice to end our 2 year contract yet received no confirmation... then billed me a month later to which I had to demand the money be returned immediately. A neighbor inquired about their services yet never signed up, still gets all the usual texts that customers get about outages, holiday greetings, etc. I still get these texts after I left. Daniel called me after service was restored after 8 day outage that was due to them turning off my autopay. Easy oversight to fix had anyone replied in 8 days of me reaching out. Over a month after our contract ended, I texted Daniel so we could talk. His tech Austin called, set a time for him to come get their equipment telling me Daniel would call me. After picking up equipment Austin asked if there was anything else he could do, I said "am I going to get to speak to Daniel?" he said "no, the contract is complete and will be closed out." Due to all that's transpired and how they ended it, I felt the need to share this.

Worked with Kelton over email to get information. He was quick and knowledgeable about the service…read morein my area. Installers were fast and worked hard to maintain aesthetics in install as well as getting the best possible signal. As for the service, I am getting what I am paying for on the dot. I have had some slow downs later in the evening, but I think it could be all of my Apple products doing their late night backups. During the day it has been flawless. If you are in rural Flag and dealing with DSL, cut the cable. Bluespan is MUCH better for speed, reliability, and customer service. I highly recommend them.

Extremely happy customer for over 2 years…read more We had constant internet service during the record breaking 32" of snow in 17 hours in Feb 2019. BlueSpan is an outstanding and affordable internet service for Flagstaff residents. We pay less than $50 for a very constant and reliable internet at 10 mbps down and 2 up with pings under 80 for you gamers. We only need 5 mbps for HD streaming of Netflix, Hulu and Amazon. Why pay $100 with Suddenlink for excessive speeds or any amount to Centrury link for intermittent, unreliable 2 mbps. Customer service is personal, local and professional. Speak to caring and knowledgable reps here in AZ. They understand, follow up and genuinely care about serving you as a customer. If you are looking for an affordable and dependable internet service, give BlueSpan a try. You will be happy years later like me.

30 mins of personal conversations.... Zero customer…read moreservice... This dude is a joke. Get dates and laid on your own time.

I came in for a tech problem and Justice got it cleared up and even recommended some perks to save…read moreme some cash thank you again!!

Great installer, Noah Great support, Maleshia…read moreGreat signal Great Pricing Best experience with the set up and arrival time for installation.

Very happy with all aspects of Mile High Network since making the change from a well known, yet…read moreconsistently unreliable provider. Grateful for their professional, helpful, friendly customer service department and tech support/installation team. So glad we made the switch! As a bonus, we got to meet Jackie today at the Dewey-Humboldt event in town.

HORRIBLE!!! Called and setup installation of Starlink at which time they charged me $399.99 and…read moresaid Installer would be calling to setup best day and time. Never got a call from Installer so after a week contacted Copper State and let them know I had hired an installer and to refund the amount of $399.99 as they did not provide any service, left voicemail and email with no response. A week later another msg and email that they said they would start refund process. This was in June 28th when charge it is now August 10th and never been refunded a dime. This company takes your money and you never see or hear from them again. Would NOT do Business with a company that takes customers hard earned money and provides nothing, that is stealing from people!

Terrible service - one hand doesn't know what the other is doing. Foreign customer service…read moreuninformed and unhelpful. Have sent them $85/mo for years, and little app update glitch spending (so far) 4 hours on and still no answers.

I too, if I could would give Directv stream a negative score. Poor, poor customer service, was…read moretold to do one thing and that did not result in a fix, and so was told to uninstall and then reinstall app - Hours later was still installing, when I called customer service was handed off to "several" other folks. . . I have always had minor problems with Directv stream - but this is what called it quits for me. Poor business at best.