I dont use this optical place. But I have to say They took care of my broken glasses. I was impressed how fast and professional they were. Thank you. read more

Dr. Pat Padrnos and his staff are always 100 % professional for my visits. On time. Everyone on staff is kind and friendly. I have trusted Dr. Patrick for decades with my vision and contact lenses. read more

We are on a road trip across country and my glasses broke and they got me in the same day! Fixed me up and the staff was so sweet and kind! I would come here anytime you need any eye needs! read more

I have used Dr Pat for many years and he is thorough and corrects my vision perfectly . Friday, I saw Dr. Sara and she is also a great optometrist. Their medical equipment is state of the art. They are a professional staff and far above the ordinary. read more

I had broken my glasses and the lense kept popping out, so I looked up glasses repair near me and flagstaff vision was the first to pop up. Drove there and went in, the lady at the desk immediately got me situated and then a worker named Will helped me. He fixed them and cleaned them so nicely! I honestly though they were hopeless but they managed to bring my glasses back. All the people there were super nice and fixed them for free. Thanks Will ! read more

I went to Flagstaff vision for my eye care and have been sorely disappointed with the care and treatment from this facility. I spent around $600 on eyewear that I cannot wear. When I explained the issues with my contacts where one of my eyes was being squeezed, I was told by the doctor, "well maybe you just can't wear contacts." I have been wearing contacts on and off for most of my life, so that's obviously not the case. I also purchased a pair of glasses from them as well. I had to try two different frames since the 1st frame also did not work for my face. I went to their office close to 20/+ times for frame adjustments between the 1st and 2nd pair. I had a range of employees work on the adjustments, some who clearly did not know what they were doing and in fact made it worse. I was still having pain even after all of these adjustments and when I mentioned this to the doctor and asked about reimbursement of some kind they said, "well I need to make money too." So now I am out $600 on eyewear I cannot use. I would not recommend this facility and caution anyone looking for new eyewear from them. read more

I thought I had an appointment today, Oct. 18 at 4p. Apparently I was wrong. I requested an appointment for Oct. 18 at 4p on Oct. 7 through the company's website. I got an telephone call on Oct. 10 at 11:11a (MDT) and since I was at work I let it go to voice mail. The voice mail stated that the date was fine, but the best time they could give for the 18th was at 3:30p (MDT). I called back at 11:38a (MDT) and spoke with a receptionist for 4 minutes to schedule my eye exam for a new patient. I was offered the time of 4p during this conversation. This when I thought my appoint was set. As time went on I got no email's or follow up calls about new patient information or insurance information. I should have called earlier, but I didn't. When I called this morning to confirm my appointments, the representative who answered the called stated there was no record of my appointment. I thought as this time... okay... do I have the correct business that I spoke with last week. I then check my phone records and it was the same business. So I called back. The same representative answered the phone and I asked once again to verify if I was scheduled for an appointment at 4pm. I was told no and I was not even in the system at all. But there was an existing patient who had an appointment at 4p with the name Eric. Sounds like that might have been me and the person who spoke with had a moment. I simple... let put you on hold and confirm this. By calling the other Eric to confirm he did in fact make an appointment. Because this sounds like someone made a mistake. But I digress... this establishment has crappy customer service. I then get a call a few minutes later from this company. Basically, telling me I am in the wrong here with a condescending tone. And they only have records of my email and a voice mail being placed. Well guess who as the receipts, see below. Avoid this establishment if you are looking for a new optometrist. read more

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Flagstaff Vision has been my trusted and dependable team for all matters related to my visual health for years and years. Dr. Patrick Padrnos has carefully guided me in annual updates for my contact and glasses prescriptions. Orders arrive promptly and are easy to pick up. Today, the kind staff created room in their busy schedule for me to see Dr. Pat for an eye issue I've been dealing with over the weekend. I am so very grateful they could work me in. All members of the staff are highly professional, knowledgeable, kind, and good listeners. read more

Very favorably impressed with service. Lost a screw holding my frames together; stopped by and even though I did not purchase my frames and lenses at Flagstaff Vision, the screw was replaced and frames fixed on the spot at no charge. Good way to win my future business! read more

The only place I go for my eyes. The staff is very friendly and knowledgeable! They get me in and out with a smile on my face. The past is family are amazing people and so are the people they hire. If I could give it 10 stars I would! read more

Stopped by to have new glasses adjusted. Optician at another store could not get them quite right, but Will was able to quickly and easily able to get them right. Thanks Will read more

Flagstaff Vision saved my vacation! I was on vacation about to visit the Grand Canyon and accidentally broke my glasses while on a hike the night before. They were able to fix my glasses and they were just as new again in 30 minutes! The optometrist was at the front desk and was extremely friendly. She gave me great tips on where to get the best views of the Grand Canyon, now that my glasses were fixed! All the staff were super friendly and helpful and I can't thank them enough for helping me out! read more

Let's see: do I use the word, "accommodating"? Ok. How about, "friendly"? That works as well. Maybe the phrase, "superior customer service skills"? Almost gets it! Was on the road during a multi-state trip when some sort of eye problem reared it's ugly head. Was coming through Flagstaff and had the good fortune to connect with Allison on the phone, who was compassionate, caring and understanding enough to get me in same day. When I got there, total staff friendliness and efficiency. Dr., was thorough and diagnosed quickly. I was very fortunate to have made my first call here. read more

I was very impressed with Dr Sarah Padrnos. She professionally examined my dry eye symptoms and explained a course of action to remediate my condition. I strongly recommend Flagstaff vision. read more

I love this place. Such kind people and so Knowledgeable. It's the only eye doctor in flagstaff I will go to.

I was scheduled quickly and received a thorough eye exam and we ordered new lenses for my favorite frames. Dr. Pat and Joseph were friendly and efficient. Highly recommended. read more

Unfortunately Flagstaff vision lost me and my family as customers today. We've been going there for about 10 years now. I ended up having to get my last pair of glasses from Barnet and Delaney due to Flag visions limited selection of men's glasses. Although we've always had our vision inspections and bought all our glasses and contacts from them they still turned me away for requesting an adjustment. I'm not sure why they would sacrifice a long lasting relationship simply because I bought one pair of glasses from someone else. They lady who helped me was very bitter and annoyed at me and when I tried to ask to set up an eye appointment it didn't seem to matter as she had already stormed away into the back room. Apparently it's all or nothing with Flag Vision. Hopefully this isn't a policy, and just a bitter old lady, either way it's a silly reason for you to kick customers out. read more

Great place!! On a road trip through Flagstaff were efficiently able to repair my husband's broken prescription sunglasses!! Very nice people too! read more

Very thoughtful and kind staff. Great selection of Glasses. My appoint was right on time. No waiting!

I have been using the same Optometrist for years and when I moved to Flagstaff I knew I needed a new Dr. I read reviews and decided on Flagstaff Vision. Sarah Padrnos was amazing, she answered all my questions and more importantly, she did a very thorough exam and educated me on what is the healthiest way to care for my eyes. She took time to make sure my new contacts fit properly, and recommended readers so my eyes wont be straining anymore. I was worried about switching and finding a good Dr. in town, but now I can rest easy. Flagstaff Vision is seriously the best! Also, they are very clear on prices and give you options, but don't push purchases. I will be recommending them to my friends and co-workers. If you want friendly staff and a knowledgeable Dr. who seems to really care about your vision and who take the time to make sure you are well cared for, then this is the place. read more

I couldn't be happier with this place. I went for my exam last year, before I had insurance, and the cost of the exam and my new contacts was VERY reasonable. This year, I went back for my exam even though they don't take my insurance--the staff members are just so professional and friendly. I'm going out of the country soon and needed a couple of spare contacts before I leave (no time to get the prescription filled) and they ordered them for me at no additional cost. I will keep going here for my exams and paying out of pocket because I feel so comfortable with them! read more

I needed new eyeglasses, 2 days ago, but had no idea where to go in the Flagstaff, Arizona area. So I did an internet search, & found 5 Stars for Flagstaff Vision. I called them: very helpful, drove in from my home 75 miles away & had excellent help & same-day service! Very friendly, courteous, & didn't steer me to expensive frames I didn't need. Walked out with excellent eyeglasses, only costing me $7 out-of-pocket, after using my employer's vision coverage benefit. They deserve 5 Stars !! read more

Peggy at Vision Works is very attentive to her patients and does an excellent job of going above and beyond to ensure her patients receive the card and customer service they are looking for read more

Great service on the repair of my eyeglasses! I had been going to a Sedona optical source for many many years and they were reluctant to repair my reading glasses one too many times. Tired of buying brand new glasses because the rims and parts were "no longer available", I decided to give Flagstaff Vision a try because I had heard great things about them concerning repair. The expensive reading glasses that were "unrepairable" in Sedona, were fixed by Flagstaff Vision. No charge as well..... read more

After a terrible experience at another optometrist in Flagstaff, this place was better than I could have hoped for. Not only did they find me the best possible deal on some frames I really liked, she later found another discount she could apply to my bill, called me to let me know, then ran a refund for me. I doubt I will ever go somewhere else. read more

I take my whole family here. They did a fine job with my (ahem) bifocals, but they were super with my kids, both getting their first pair of contacts. My daughter was the easiest customer and they were great with her. My son had a heck of a time with putting stuff in his eyes. They were patient, kind, not condescending at all, and they made him feel fine about himself, even though he never did get the contacts in. It could have been a disaster, but was not thanks to their professionalism and patience. read more

Although Jamie and the other admin people were extremely helpful and super polite, I felt that the doctor could have been more engaging. He was nice enough but made absolutely no small talk which gave me the feeling that he booked way too many appts. The thing that bothered me the most was the that I wasn't told about the dilation. I have heard of it but, like a lot of other people, this was the first eye test that I have had in decades. It is a good thing that I wasn't driving cause I was literally blind. Nice selection of glasses though. read more

Great service! I really couldn't say enough about this place. I came in to get new lenses for an existing pair of frames. The staff was able to book me an appointment the next day and was quick and friendly. I came in early for my appointment because I was already out running errands and they got me taken care of very quickly. I commute from out of town and the staff was able to expedite my order so I could pick up the glasses before I had to leave. Wonderful service, especially after dealing with the chains *cougheyemasterscough*. I'll be back whenever I need another pair of glasses. read more

Perfect service and thorough eye exam. Friendly, clean, thorough, and affordable.

Great friendly service! My family and I have been coming to Flagstaff Vision for 2 years now. We only order our eye wear here - a good amount of average frames to chose from, slowly getting stocked with some higher-end designer eyewear. I believe the place also has warranties of their eyewear, we recently got a pair of frames replaced after a screw came-out of the frame and couldn't be repaired. read more

I've lived in town for about 7yrs and have always gone here. I've been to other optometrists but this place has the friendliest service! The doc himself is great, they stock some pretty cool frames, and if you don't have health insurance they do offer a discount. Don't mind dropping the benjamins here because this business rules. read more

Amazing company with incredible service. I was in Flagstaff for a soccer tournament and wanted to get my eyes checked while I was there. They helped coordinate time between our games to meet me at their office for a Saturday appointment. They have earned a customer for life. read more

Took our 3 year old son here in Sept 2017 after our hotel's excess pool chemicals caused him extreme eye pain and tearing. They squeezed us in between appointments and saw him within 45 minutes of arrival. Dr. Sarah Padrnos was great with our son, super sweet and understanding, and also patient with his fear/hesitation. Price was reasonable. About an hour after we left, he said "Maybe we can go back to the eye doctor, just to say hi to the nice lady who helped me." I guess that says it all. read more

Great practice. Patient-oriented and fast. They really helped me out when I was in a jam here visiting on vacation. I wish all practices were as accessible and had as good customer service as this one. read more

I've been a happy customer for 7 years and won't go anywhere else! Jamie, Sara, Joani, Ashlie and Dana are consistently great and have all gone above and beyond whenever possible. Competitive prices, friendly knowledgeable staff and very quick turnaround have earned my business. read more

I only went there to get my current glasses fitted, but they were incredibly nice and thorough throughout the whole process! They even waived the usual fee even though I'm not an official patient with them or anything. I definitely would recommend. read more

While 1000 miles from home, a screw came out of my sunglasses. I dropped in and was greeted with a great welcoming smile. In and out in about three minutes. This place and the staff are awesome. read more

I recently came here for an eye exam and new glasses after another place across town rather snottily informed me that they didn't accept my insurance. My experience with Flagstaff Vision was wonderful. The doctor was friendly, kind, and thorough. The staff (thanks Jamie!) guided me through my options as far as selecting frames in order to take full advantage of my coverage. I was able to get TWO pairs of snazzy spectacles! The selection of frames on hand is impressive, and prices are quite reasonable. I highly recommend this place! read more

I thought the staff was friendly but the doctor seemed rushed and not very personable. I have been to many different eye doctors and although the process for contact lens fitting is pretty easy and straightforward, he was not very clear with his commentary and it became confusing and somewhat stressful. I don't think I will be going back here. read more