After a horrible experience at the place over by the old WalMart, I decided to bring my old frames…read morein and get the new prescription put in the old (beloved/awesome) frames; I've done this before and had no bad experiences, but last year in Covid-paranoia land they wouldn't do it. But his year they would. yay! Wearing a mask, so my glasses are all foggy, I went in, had a very nice experience with the young lady who helped me pick out all the things I needed - like, these frames require the polycarbonate lenses, scratch-insurance, etc. My glasses will be ready BY the 30th. Great. So I get an email, a text, a call, an SMS message -- all telling me my new glasses are in. EARLY Hot Diggity Dog!. I go to the mall, all the stores on that side are closed; quite the creepy walk. They open the glasses-case. Not My Quite Expensive Frames! Not only Not My Glasses, they're some dude's horrible 70s-era-looking huge clunky things. Bill Haverchuck wore these in Freaks&Geeks, I think! Now I'm upset. They tell me they'll look with the lab, (no on-site lab anymore, sux) the other stores all over the state. They WILL find my glasses. Nope. 3 days later, the store manager calls me, says come in pick out new frames, they'll express my glasses. Guaranteed still by the 30th. I got a call Saturday Morning (the 30th), they "found" my old glasses, come get them. I get there... not my old frames, new Rx in the Technolite frames I'd picked out on Wednesday. It's nice that I now have glasses I can wear without getting a headache, but I don't really appreciate being lied to. So, overall. I got glasses I can wear, but they LOST my frames then lied to me about finding them.

Absolutely worst service!! Do not waste your time. Go elsewhere!! Always get the runaround and…read morecannot even get a copy of my prescriptions AND no account options - N orders. No current prescriptions in "my account." BUT THEY SURE HOUND YOU FOR YOUR

I was vacationing in Flagstaff when the bow of my fairly new glasses unexpectedly fell off! I was…read morein a terrible predicament and made an emergency stop into Smart Specs Optical. Ryan and Brittany took excellent care of me, quickly fixed my glasses and saved my vacation! High praise for them!

I have had issues with my eyes for years and was at another eye place. They were adequate but not…read morehelpful. I switched to Smart Specs because I began having more significant issues. OMG!! I am so glad I did!! Suzi and Ryan are THE BEST!! I get migraines 3 days a week and noticed a brochure on their counter about these magical glasses that help reduce migraines. I tried them out for a week and NOT ONE MIGRAINE!! So I bought them and I've had them over a month now and I haven't had an actual migraine in A MONTH! I had a really bad headache a few days ago and was thinking I'm not going to make it to work, put the glasses on, less than two minutes later, no headache. NOTHING! MAGICAL!! Just like Suzi and Ryan!! They are magical and awesome and I HIGHLY recommend them to everyone who asks about my amazing glasses!

I'm a loyal customer that strongly dislikes change. After a terrible experience across town with Dr…read moreBurtner at JC Penny Optical (you can read about it in their yelp reviews) I ended a three year relationship with that office. This had me "shopping around" and I ultimately ended up here at Target Optical this year. I was pretty apprehensive as I strongly dislike change, but soon after I began speaking with Dr Savery I found my new optician for the foreseeable future. Not many opticians to choose from here in Flagstaff, but this is a great one. Dr Savery and the staff at Target Optical was both personable and informative. I will be back next year, and the rest of my family will also be making the jump to Dr Savery and Target Optical. --UPDATE-- While everything above remains true, I later found out that this optometrist is outside of my network. Caveat Emptor, but I relied on the staff here to let me know that when I called to ask if they accepted my insurance. I ended up spending over $200 more on my contacts and exam than I would have with an in network provider. I would still highly recommend this office, but verify not only that they take your insurance, but that it's also in network.

I love Target. The shopping and variety of clothes for office wear is good. Earrings I can usually…read morefind things I like. But I love the optical dept cuz they have a real eye dr there. I used to get really dry eyes and painful allergies affecting my eyes. I could always stop in and get prescription eye drops from the dr. They have a large variety of frames there and I always find glasses I like. I also bought some cool clear nose pads to keep my glasses off my cheeks and makeup. The little stick on pads raise the nose bridge a bit on my glasses. The optical dept is a little gem at Target

As a long time patient at this office, I have to say, the previous awful comments; there WAS a lot…read moreof truth in them. This office used to be an absolute nightmare, the most unprofessional doctor's office I have ever been in. I have to say, I think a lot of that was attributed to the previous office manager. From my experience she was money hungry, a liar, and would do anything to get a sale. Connie would try to scam people out of their money. She was unaware I had optic experience and I listened to her weave an elaborate tale to me about how my very minimal prescription needed all of these addons (for her commission). You could tell the employees hated their jobs, and that she made their working environment far from enjoyable. Why would I continue to go to some place with such a miserable experience? The doctor. Doctor O is absolutely fantastic. He is polite, professional and very knowledgeable. He takes the time to talk to me about how my prescription has changed from year to year and what that is going to mean for me. He is quick and courtesy and always answers my questions. I can not say enough good things about him. He is the reason I continued to go back every year. I went in more recently for my yearly eye exam, and Dr O was wonderful as always, but there also seemed to be a change in the staff. I was then told Connie was no longer the office manager and some changes had been made. ABOUT FREAKING TIME! It was a much more pleasant experience. If you are considering going to Nationwide, I would say give it a shot, don't let the previous reviews scare you, there have been some changes for the better it seems. The doctor is wonderful. And the staff changes seem to be a good thing. The only reason I didn't give this 5 stars is because that office needs a serious remodel, it looks like the early 90's in there. Come on, you're a large corporation, spring for the new carpet and a fresh coat of paint. AND because it is my understanding that Connie is still working there. How many good employees have you lost because of her? How many customers have you lost because of her? Keeping one woman around, could be losing you an awful lot of money. I'm obviously not the only one who feels this way since multiple reviews mention her by name. I would say give them a try, avoid Connie if you can, otherwise it is buyer beware.

From day one of setting my online appointment it's been very negative…read more Complete hassle about the history forms , insurance, and everything else. The people I dealt with there are super condescending and completely unprofessional. It's as if they are Anti Military. No surprise here in Flagstaff. They lied to me about Tri Care insurance, and the refused to give me the number they called to send my family was covered . They actually said "your plan" doesn't cover routine eye exams. They had no case number (tri care always gives case numbers) from their supposed phone call. Anyways, this is the worst of the worst. I can CLEARLY SEE WHY THEIR REVIEW RATINGS are so LOW .

Hands down the BEST place to get your eyes checked! I've pretty much been to most of the eye…read moredoctors in town and haven't been too satisfied with my experiences until now! Everyone was genuinely friendly, helpful and professional! The optometrist here was incredible! I found out my previous prescription was too strong, which is why I had been getting headaches. I also overheard the doctor and his assistant talking about my options for contacts and they truly were figuring out what my best options were and when presented to me, I discovered a new (new to me) type of contact lens that no other doctor had ever mentioned, would be my best option. Nothing was ever pushed on me; I felt that they truly gave me every option for my personal preferences. I've never had a more kind and knowledgeable optometrist! In the end when I was picking frames, everyone was so helpful and friendly and helped with what type of frame would fit my face shape best and what options on the lenses would be best for me. Everyone here has had many, many, many, years of experience and I've never had this amazing of an experience at an eye doctor's office before! I highly recommend this place!

I had such a great experience here! Everyone from the front desk to the optometrist was kind,…read moreprofessional, and efficient. A special thank you to the lovely Kim who helped me order my contacts. She was incredibly prompt and made the whole process so smooth. I really appreciated how attentive and helpful the entire team was. Highly recommend! Especially for those out-of-towners (like me) needing last minute contact orders!

Some times I break things. With my face. Eye Masters almost always has a line, but they also are…read moreusually able to get me what I need. The eye doctor's office is a separate business from the front sales area. I suggest calling ahead for an appointment. I was given the wrong prescription once, but that was 9-10 years ago. They did replace my lenses for free when that happened. The other doctors have been nice. Not as amazing as my eye doctor in Boston, whom was in business for 40 years, but I would not expect a mall location to compare. At the front of the store sales people have given me great customer care, and have been pretty interesting. When I needed to get a pair of glasses made the same day, before flying out of the country, they only had the most expensive lenses available in my prescription. They gave me a big discount to make up the cost.

All three family members had eye exams here before we found a good, local shop. All three exams…read morefelt rushed and quite minimal. Then to purchase glasses felt like an exercise in confusion. The phrase bait and switch comes to mind. Very fast talkers and I ended up paying a lot for a rather cheap product. I do give kudos to the staff for making minimal repairs (i.e. bent bows, loose screws) quickly and adeptly. I think my issues are more with a corporate feel to the place...like people are told to confuse people so they spend more. That could be just me, but I won't go back there.

First of all, the prescription their Doctor wrote was way more accurate than the eye doctor place…read moreon Switzer. My first glasses were funky because of my first prescription, no fault of Americas Best. When I started to use the first pair, I felt something was off . I took them back and they had their Doctor check my eyes , his prescription was spot on. They did the swap and exam at no extra charge even though I was willing to pay . This place has top notch service.

The eye doctor is extremely cocky, he refused to admit he made a mistake in my contact lens…read moreprescription. Now I have to suffer with double and blurred vision until I can return via my insurance. The doctor tried to make me look dumb, and blame me for everything. I would go literally anywhere else!

I was visiting from California , trying to enjoy what Flagstaff and surrounding places had to offer…read morewhen I had some major eye irritation and pain. I called the office the same morning and Dr McQuive and his team scheduled me in that morning. He diagnosed my eye condition, had my steroid Rx sent to Walgreens and I was on the mend that day! By the evening, my eye felt 70% better and I was able to enjoy Walnut Creek hike. Thank you team for all you do! Eye Care Associates is your Optometry place! Sending love from California! - J. Raigosa

My daughter and family are patient's of Dr. McQuivey. I live in Texas, but wanted a specific…read moreframe that my daughter purchased from Eye Care Associates. Jalissa was so helpful in tracking down, ordering and having them shipped to me in Texas! That's going above and beyond with a smile. I truly appreciate her great customer service. Sherry DeLuna in Texas!

This has been my desired optical shop for 2 years now. They are reliably good at everything they…read moredo. They have excellent choices in frames, and great customer care. I probably would still be there trying to figure out which frame fit my face better if it wasn't for the staff. They also accommodate for special needs and time sensitive circumstances as well. I did have a hiccup with my eye exam a few weeks ago, and needed to get it asap. They care about their customers enough to actually call to make sure I was ok! It's the little things like this that make me realize how lucky it is to have finally found a good optical group. I like not just being a number in line for glasses with a some large, vague corporate box company. It's family. They treat you right.

My eye glasses broke as we were traveling through and it was really difficult for me. I called to…read moresee if there was an appointment needed and they said I could just come in which I did. I was seen right away and they fixed and cleaned my glasses at no charges and with a smile! Highly recommended!!!!

Lexi was so helpful when we were in a bind for our NAU student who suddenly was having blurry…read morevision due to medication changing his vision and needing to drive home hundreds of miles for thanksgiving. She went back and forth between myself and our insurance and was able to provide my son the glasses that he needed to drive home safely within an hour! I called several places in Flagstaff to see if they had a lab on the premises and if they could produce glasses same day, but was out of luck with everyone I tried until calling Highline Eye Care (which was recommended to me on Facebook). Lexi saved the day for us! It should also be noted that my son is very picky and anxious with physicians and felt very comfortable. He would definitely return in the future and so would I. Thank you highline eye care!!

Dr. Kortsen was very personable, knowledgeable, & kind during our entire interaction. I left my…read moreappointment feeling well taken care of by both her and the friendly receptionist. Also, they have the most beautiful optometry office I've been in- love the decor & very welcoming! I would definitely recommend Highline Eye Care & Optical!