I dont use this optical place. But I have to say They took…read morecare of my broken glasses. I was impressed how fast and professional they were. Thank you.

We are on a road trip across country and my glasses broke and they got me in the same day! Fixed me…read moreup and the staff was so sweet and kind! I would come here anytime you need any eye needs!

Absolutely worst service!! Do not waste your time. Go elsewhere!! Always get the runaround and…read morecannot even get a copy of my prescriptions AND no account options - N orders. No current prescriptions in "my account." BUT THEY SURE HOUND YOU FOR YOUR

Made an appointment online, never got a confirmation so I called & got AI. The AI operator told me…read moreI had two appointments at the same time, but when I came in the front desk told me my appointment was cancelled. I drove an hr to make it to this appointment & all I got was a "sorry you can reschedule".

I was vacationing in Flagstaff when the bow of my fairly new glasses unexpectedly fell off! I was…read morein a terrible predicament and made an emergency stop into Smart Specs Optical. Ryan and Brittany took excellent care of me, quickly fixed my glasses and saved my vacation! High praise for them!

I have had issues with my eyes for years and was at another eye place. They were adequate but not…read morehelpful. I switched to Smart Specs because I began having more significant issues. OMG!! I am so glad I did!! Suzi and Ryan are THE BEST!! I get migraines 3 days a week and noticed a brochure on their counter about these magical glasses that help reduce migraines. I tried them out for a week and NOT ONE MIGRAINE!! So I bought them and I've had them over a month now and I haven't had an actual migraine in A MONTH! I had a really bad headache a few days ago and was thinking I'm not going to make it to work, put the glasses on, less than two minutes later, no headache. NOTHING! MAGICAL!! Just like Suzi and Ryan!! They are magical and awesome and I HIGHLY recommend them to everyone who asks about my amazing glasses!

From day one of setting my online appointment it's been very negative…read more Complete hassle about the history forms , insurance, and everything else. The people I dealt with there are super condescending and completely unprofessional. It's as if they are Anti Military. No surprise here in Flagstaff. They lied to me about Tri Care insurance, and the refused to give me the number they called to send my family was covered . They actually said "your plan" doesn't cover routine eye exams. They had no case number (tri care always gives case numbers) from their supposed phone call. Anyways, this is the worst of the worst. I can CLEARLY SEE WHY THEIR REVIEW RATINGS are so LOW .

The most unprofessional experience I have ever had in a healthcare establishment. The front desk…read moreemployees were very rude. The woman who did my pre exam before I saw the actual eye doctor asked me if I wanted an exam, I was so confused and told her that's why I was there, she then told me that I didn't need an eye exam to get a new prescription! I mean what?! And the equipment was disgustingly and filthy! Then when I did go in and see the The " doctor " she made me feel so uncomfortable she did not seem to know any answers to any eye exam questions, i knew more medical terminology about my eyes than she did! I felt like I had some mean drunk college girl taking care of me. I could not believe she was the doctor! She seemed so inexperienced and was so unprofessional and unfriendly. I felt so worried about my eye care that I decided to stop my appointment and leave mid way through being seen and the doctor laughed at me. This establishment needs to be looked at and retrained in customer service. Do not get seen here, the absolute worst place in flagstaff.

I had such a great experience here! Everyone from the front desk to the optometrist was kind,…read moreprofessional, and efficient. A special thank you to the lovely Kim who helped me order my contacts. She was incredibly prompt and made the whole process so smooth. I really appreciated how attentive and helpful the entire team was. Highly recommend! Especially for those out-of-towners (like me) needing last minute contact orders!

Dr. Thomas is amazing! He is very good at explaining what's happening and he does so carefully,…read morehe's kind, and very professional. one of his new staff (Katie) is so sweet and welcoming! she works at the front desk so if you get a chance, talk to her about chickens lol!

Some times I break things. With my face. Eye Masters almost always has a line, but they also are…read moreusually able to get me what I need. The eye doctor's office is a separate business from the front sales area. I suggest calling ahead for an appointment. I was given the wrong prescription once, but that was 9-10 years ago. They did replace my lenses for free when that happened. The other doctors have been nice. Not as amazing as my eye doctor in Boston, whom was in business for 40 years, but I would not expect a mall location to compare. At the front of the store sales people have given me great customer care, and have been pretty interesting. When I needed to get a pair of glasses made the same day, before flying out of the country, they only had the most expensive lenses available in my prescription. They gave me a big discount to make up the cost.

All three family members had eye exams here before we found a good, local shop. All three exams…read morefelt rushed and quite minimal. Then to purchase glasses felt like an exercise in confusion. The phrase bait and switch comes to mind. Very fast talkers and I ended up paying a lot for a rather cheap product. I do give kudos to the staff for making minimal repairs (i.e. bent bows, loose screws) quickly and adeptly. I think my issues are more with a corporate feel to the place...like people are told to confuse people so they spend more. That could be just me, but I won't go back there.

The eye doctor is extremely cocky, he refused to admit he made a mistake in my contact lens…read moreprescription. Now I have to suffer with double and blurred vision until I can return via my insurance. The doctor tried to make me look dumb, and blame me for everything. I would go literally anywhere else!

First of all, the prescription their Doctor wrote was way more accurate than the eye doctor place…read moreon Switzer. My first glasses were funky because of my first prescription, no fault of Americas Best. When I started to use the first pair, I felt something was off . I took them back and they had their Doctor check my eyes , his prescription was spot on. They did the swap and exam at no extra charge even though I was willing to pay . This place has top notch service.

I was visiting from California , trying to enjoy what Flagstaff and surrounding places had to offer…read morewhen I had some major eye irritation and pain. I called the office the same morning and Dr McQuive and his team scheduled me in that morning. He diagnosed my eye condition, had my steroid Rx sent to Walgreens and I was on the mend that day! By the evening, my eye felt 70% better and I was able to enjoy Walnut Creek hike. Thank you team for all you do! Eye Care Associates is your Optometry place! Sending love from California! - J. Raigosa

The doctors are top notch as is Rodie, however the rest of the staff is why I gave the office a 1…read morestar. I have been going to Eye Care Associates for 30 years and this past year the competence of the new optician has hit rock bottom. From not saving my new order and reordering what was on file using the wrong benefit plan, to telling me that had the benefit reverse and attempting to place a new order they couldn't get it right. After over 3 weeks I gave up. Rodie is stuck cleaning up their incompetent mess and getting my benefits straightened out. I will continue to see the doctors there, but not order glasses or contact lenses at the office. Also, the way the younger staff dresses it appears like they roll out of bed and pull on what ever clothes are on the floor. Their appearance doesn't instill confidence.

My eye glasses broke as we were traveling through and it was really difficult for me. I called to…read moresee if there was an appointment needed and they said I could just come in which I did. I was seen right away and they fixed and cleaned my glasses at no charges and with a smile! Highly recommended!!!!

Been going to them for all of these years and haven't for the last few. They prescribed $700…read moreglasses that I was adamant wouldn't work for me, the bifocals. and they don't, after trying to contact them around 10 times, no reply. I am with a ridiculously expensive pair of glasses that I cant use. Highly upsetting!

Lexi was so helpful when we were in a bind for our NAU student who suddenly was having blurry…read morevision due to medication changing his vision and needing to drive home hundreds of miles for thanksgiving. She went back and forth between myself and our insurance and was able to provide my son the glasses that he needed to drive home safely within an hour! I called several places in Flagstaff to see if they had a lab on the premises and if they could produce glasses same day, but was out of luck with everyone I tried until calling Highline Eye Care (which was recommended to me on Facebook). Lexi saved the day for us! It should also be noted that my son is very picky and anxious with physicians and felt very comfortable. He would definitely return in the future and so would I. Thank you highline eye care!!

Dr. Kortsen was very personable, knowledgeable, & kind during our entire interaction. I left my…read moreappointment feeling well taken care of by both her and the friendly receptionist. Also, they have the most beautiful optometry office I've been in- love the decor & very welcoming! I would definitely recommend Highline Eye Care & Optical!