My eye glasses broke as we were traveling through and it was really difficult for me. I called to…read moresee if there was an appointment needed and they said I could just come in which I did. I was seen right away and they fixed and cleaned my glasses at no charges and with a smile! Highly recommended!!!!

There's a little drive-in in Small Town, UT that I like. For a few years they had a banner up that…read moreproclaimed "Voted third-best burger in SE Utah!" I always figured they had a good sense of humor, and grasped the irony of advertising that. I get the feeling though, that Flagstaff Eye Care doesn't understand that "Best Eyecare in Flagstaff" isn't the flex they think it is. I mean, if you want the best of last century's technology, go for it. If you like being upcharged for the Optoscan that my last three optometrists offered standard in the price of a visit, help yourself. If you enjoy arguing with the business manager about the bill for walking out because you don't like being dilated, dyed, and numbed, which I freely admit I did, then this is the place for you. I'm a semi-annual user of optometry and I haven't been dilated or numbed in over a decade. All the reviews say the doctors are good, but I never made it that far. The front end of the business is putting up barriers to getting that care, and they need to fix that. So go ahead and book an appointment, but you'll have plenty of time to think about it, because they're booked out about three months, and good for them! After all, it's worth the wait for the Best Eye Care in Flagstaff. Right??

Talk about a life saver! This place was amazing. I ran out of contacts on our trip to Flagstaff and…read morestarted calling any and all eye doctors/eye glass places. Almost everyone was not willing to help me unless I was a patient, but not Eye Care Associates. The ladies at the front were warm and welcoming. If I lived in Flagstaff, I'd go here for my eye care. Keep up the great work!

The doctors are top notch as is Rodie, however the rest of the staff is why I gave the office a 1…read morestar. I have been going to Eye Care Associates for 30 years and this past year the competence of the new optician has hit rock bottom. From not saving my new order and reordering what was on file using the wrong benefit plan, to telling me that had the benefit reverse and attempting to place a new order they couldn't get it right. After over 3 weeks I gave up. Rodie is stuck cleaning up their incompetent mess and getting my benefits straightened out. I will continue to see the doctors there, but not order glasses or contact lenses at the office. Also, the way the younger staff dresses it appears like they roll out of bed and pull on what ever clothes are on the floor. Their appearance doesn't instill confidence.

Dr Girsheck, Dr Bills, Dr Mcgary, Dr Johnson are awesome Doctors. They have restored my vision. I…read morewould refer all my family and friends to them. Thank you so much for explaining the entire process.

My husband had surgery at these offices on the 26th of March and had to stay home for 3 weeks…read moreafter. He returned for his follow-up appointment on April 16th and was released to go back to work. The problem is my husband is required to have a note to return back to work after eye surgery as he is in law enforcement. They assured him they were preparing the letter that day and would send it that day. It is now the 21st of April, and his work offices have not recieved a note of clearance. He has called multiple times, emailed, still no note. This is his livelihood we are talking about.

This was my first time visiting this clinic. I was seen by their new Optometrist, Randy Wolfe, O.D…read more I was being seen for "early glaucoma" as assessed by an Optometrist a year ago. Randy is fantastic! He examined my eyes and spent a lot of time explaining my condition and treatment options, if needed in the future. He put my mind at ease. I'll be following up with him a few times a year. I highly recommend this practice for any eye care needs.

So this is a split review, the Doctor gets 3 stars, his Medical Assistant MARINA and his…read moreReceptionist TIFFANY get one star, because I don't know how to get YELP to give a zero. Only Lenora gets 5 stars. And I can't include her in the stars for this review, because it is a highly negative review. Lenora is the only one at that office we saw who cares about the patients at all. Let's start at the top. We drove 45 minutes in white-out conditions to Flagstaff. It was raining, the clouds were covering the roads. Snow was all over the shoulders. We white knuckled all the way up there. What a horrible, scary trip that was. Almost got killed a half dozen ways by stupid drivers and road conditions and lack of visibility. No, the weather is not the doctor's fault.... not yet. So we arrive a bit early, and were kibbitzing with Lenora about the foul weather and how we hoped it didn't get any worse while we were waiting for the doctor, because it was almost impossible getting there. She commiserated with us, and was very sweet and understanding when we mentioned the reception area was quite full and very overheated, and asked if we could wait outside. Lenora said of course, and took our phone number to ring us at the appointed time. Within a few minutes, the phone rang and we went inside to find out that MARINA had decided that since we were outside, hubby didn't deserve his follow-up session after his surgery the week before. He was SUPPOSED to find out if the surgery went okay, because he had a weird sensation from the laser. He felt it burn all the way to the back of his skull. And since then, black material had been coming out of his ears! I was furious that MARINA had not been able to wait the 4 seconds it took us to walk inside. I went out to the car so I didn't bite somebody. Hubby stayed and waited. And waited. And Waited. AND WAITED. I finally went in to use the bathroom and found him still sitting there. When I came back from the bathroom he was starting to seethe. Apparently four other patients who walked in AFTER he did, had already come and gone. He was still waiting. He couldn't find Lenora at the moment, so he asked TIFFANY what was going on and why was he being ignored? TIFFANY looked at the waiting list, and told him, "YOU DON'T HAVE AN APPOINTMENT!" Though we hadn't discovered it yet, it turns out that MARINA authorized herself to take hubby's name out of the rotation, and toss it aside like he didn't exist because she was in a hurry or something else completely RUDE AND INEXCUSABLE. And TIFFANY was on such heavy disconnect with reality, she didn't even realize he'd sat there for almost an hour. She either didn't hear him talking to Lenora or pretended not to understand why he was mad by the time he stormed out. When we got home, another white-knuckled hour driving in total white-out conditions to get home, we were complete basket cases. Angry, anxiety-ridden, insulted, and not at all impressed with the training in customer relations that normal doctors insist upon. Either he's not paying attention or all the patients do not get treated like flea-infested dogs on the way to the gas chamber like hubby did. We appreciate you, Lenora, and all the compassion yourshowed as you apologized for your co-workers over and over again. However, we will NOT EVER BE GOING BACK. EVER. If you should ever need to go to the Eye and Laser Center in Flagstaff, do yourself a favor. 1. Direct your conversations to Lenora. 2. Do NOT go outside. That makes MARINA MAD. 3. If you see four patients who arrived AFTER you come and go, don't be polite like hubby was. 4. Go up and ask Lenora what's going on, leave TIFFANY completely out of the equation. She will probably tell you don't have a freakin' appointment. 5. Make sure road conditions are not in kill mode.

I had such a great experience here! Everyone from the front desk to the optometrist was kind,…read moreprofessional, and efficient. A special thank you to the lovely Kim who helped me order my contacts. She was incredibly prompt and made the whole process so smooth. I really appreciated how attentive and helpful the entire team was. Highly recommend! Especially for those out-of-towners (like me) needing last minute contact orders!

Dr. Thomas is amazing! He is very good at explaining what's happening and he does so carefully,…read morehe's kind, and very professional. one of his new staff (Katie) is so sweet and welcoming! she works at the front desk so if you get a chance, talk to her about chickens lol!

I dont use this optical place. But I have to say They took…read morecare of my broken glasses. I was impressed how fast and professional they were. Thank you.

Dr. Pat Padrnos and his staff are always 100 % professional for my visits. On time. Everyone on…read morestaff is kind and friendly. I have trusted Dr. Patrick for decades with my vision and contact lenses.

I was vacationing in Flagstaff when the bow of my fairly new glasses unexpectedly fell off! I was…read morein a terrible predicament and made an emergency stop into Smart Specs Optical. Ryan and Brittany took excellent care of me, quickly fixed my glasses and saved my vacation! High praise for them!

I have had issues with my eyes for years and was at another eye place. They were adequate but not…read morehelpful. I switched to Smart Specs because I began having more significant issues. OMG!! I am so glad I did!! Suzi and Ryan are THE BEST!! I get migraines 3 days a week and noticed a brochure on their counter about these magical glasses that help reduce migraines. I tried them out for a week and NOT ONE MIGRAINE!! So I bought them and I've had them over a month now and I haven't had an actual migraine in A MONTH! I had a really bad headache a few days ago and was thinking I'm not going to make it to work, put the glasses on, less than two minutes later, no headache. NOTHING! MAGICAL!! Just like Suzi and Ryan!! They are magical and awesome and I HIGHLY recommend them to everyone who asks about my amazing glasses!

W wonderfully warm caring people and highly professional ... a really wonderful caring place …read more... best in town. Maureen is amazing!