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Flagstaff, AZ

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Niles Radio

3.9 (11 reviews)
Closed • 8:00 am - 5:00 pm

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Best Buy Flagstaff

Best Buy Flagstaff

2.4(90 reviews)
2.9 mi
•$$

The young man in the printer copy department was excellent and knows his products…read more The cleanliness and ease of doing business we were in and out quickly.

Pricing Discrepancy and Poor Customer Experience -- Geek Squad Installation Quote vs. Store Charge…read more Trying to call best buy in Flagstaff was impossible. Then I drove from Flagstaff Ranch to the best buy , by flagstaff mall. Here is the email I sent Best Buy corporate: Hello Best Buy Executive Customer Relations, I am writing to file a formal complaint regarding my experience at the Flagstaff, AZ Best Buy store involving a RAM installation for a brand-new Lenovo laptop. Earlier today (November 10, 2025), I called Best Buy and was quoted $39.99 for in-store hardware installation (RAM upgrade), which matches the price shown on your official Geek Squad service page for "Hardware Installation (In-Store), SKU 7860102." The Geek Squad representative on the phone described it as a "very simple installation." I intended to purchase the RAM directly from Best Buy -- specifically, the CORSAIR Vengeance 16 GB DDR5-5600 SO-DIMM -- and have it installed onsite by Geek Squad. However, after driving approximately 12 miles, I spoke with a young blond man at the Geek Squad counter around 6:50 PM. He informed me the installation would cost $139.99because a "diagnostic" was required. I refused, as this is not what I was quoted or what is listed online. The laptop is brand new -- I've had it for less than 12 hours -- and it functions perfectly. There is no justification for a diagnostic fee on a new, fully operational system that only requires a basic RAM installation. After leaving the store, I spent an additional 45 minutes on the phone with Geek Squad support, but no one could resolve the issue or explain the pricing discrepancy. This experience was frustrating, time-consuming, and reflects a lack of transparency at both the store and customer service level. I am requesting that Best Buy: Honor the quoted $39.99 installation rate for the RAM upgrade at this location. Clarify and correct any misleading pricing practices that require unnecessary "diagnostic" charges for simple installations. Provide a written confirmation within three (3) business days explaining how this issue will be resolved

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Niles Radio - electronics - Updated October 2026

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