Service tech Titus King Solved our problem quickly, and explained to us what he was doing. With his…read moreexcellent knowledge and understanding of our system he was able to help us, when other service people were not able to. Our compliments to Sparklight for the excellent service this tech gave us. Bob Sitter and Brenda Mooney

Danny came out to our House this morning to try and diagnose "WHY" there was no Internet Connection…read moreto our PC. He FOUND IT -- the WiFi Card was NOT picking up the Internet, possibly "Bad/Broken" on my Brand New $1,400+ computer! He/Danny was VERY Professional, and exceptionally knowledgeable, and I am FOREVER Grateful for his time and knowledge -- Sparklight, you've got an AMAZING Employee with Danny who came out to our Home in Cliff Rose, Prescott, AZ this morning. Thank You to both Danny, and Sparklight for hiring him! Brian and Eileen Roberts Cliff Rose Prescott, AZ 86301

Amazing repair work on vintage stereo equipment at a fair price. Repaired a vintage Pioneer SX-990…read morefor me and turned out excellent!

James did an awesome job installing an external antenna on our home. He ran a signal test to…read morevalidate the signal and choose the antenna with the best reception. He connected the internal wires and relocated our router to improve signal output. He was polite, friendly and very professional. Thanks wa job well done.

My laptop was possessed! The Tuff Techie team, properly…read morediagnosed the issue and corrected it. There was good communication between us. I would definitely recommend Tuff Techies. Thanks.

Best service and excellent knowledge from Jeremy These guys…read moreknow their stuff. They respond all the time and answer their phone all the time . Best company since Argosy west closed.

Mike was so knowledgeable and so helpful over the phone....and not part of his customer base…read more Mike is a peach....thank you very much. Bob Laz. Stoneridge

More is better! Mike did such a great job on my sound system, that I had to upgrade my TV to suit…read more Mike made it effortless for me, and delivered and installed an integrated and incredibly fantastic TV. I just sat and watched. Bottom line....? Hire Mike.

Optimum removed Newsmax from program lineup; also billing fees continue to increase. Services are…read moreunreliable and customers have no way to file formal complaints that can be properly addressed.

I had been perfectly happy with Optimum until I tried to cancel my service. The internet worked…read morewell, the price was reasonable, and I had no complaint with the service itself. But the cancellation process was one of the most frustrating customer-service experiences I have ever had. On August 31, while moving out of Flagstaff, I went to the Optimum store to return my equipment and cancel. I arrived around 9:30 a.m. based on the hours I had seen online, only to find the store wasn't opening until 10. Once it opened, there were roughly 12 customers and only one employee working. I ended up spending about an hour there. The employee was actually helpful, but told me he could not cancel my service in the store. I had to call a separate number. He even warned me that the people on the phone would repeatedly try to sell me something rather than simply process the cancellation. He was absolutely right. I called and explained clearly that I was moving out of the country and simply wanted my service disconnected. Instead of honoring that request, the representative repeatedly tried to retain or transfer the service, put me on hold, came back and restarted sales pitches, and kept me on the phone for roughly half an hour. After all of that, I was transferred to another representative and had to essentially start over. This person actually told me he understood I was canceling because I had found a better rate somewhere else. That was completely false. I again explained that I was MOVING and wanted the service DISCONNECTED. He then began offering me additional deals, including an extremely low promotional rate. At that point I asked the obvious question: if this is the department that actually disconnects service, why are you still trying to sell me something instead of disconnecting it? The entire phone process took well over an hour simply to accomplish one very basic request: CANCEL MY INTERNET SERVICE. Optimum needs to understand that making cancellation deliberately exhausting does not create customer loyalty. It does the opposite. I left as a previously satisfied customer who would now hesitate to ever use or recommend the company again. Returning equipment and saying "please disconnect my service" should not require a trip to a crowded store plus more than an hour of relentless retention pitches. That is not customer service. It is an obstacle course.

Set up new service drive 4 hours to meet them. They were scheduled 8am-11am. I called Heather at…read more10:30 for ETA. She said he was on his way. I called at 12:30 they said they had to reschedule cause there truck broke down. I probably would still be waiting since they never called I had to call. Horrible !!!

After MANY attempts to get our motorhome television systems working, we encountered Eric Granillo…read morewho claimed his techs could fix our issues for a special price available only for a short time. We were not sure at first, but decided to give it a good try. We scheduled a visit and installation of a traveling satellite dish on the roof of the coach, receivers for the newly incoming signal and activation with our choice of Dish Network. The installation team made the process easy and, in a relatively short time, we were watching our desired satellite channels and programs. These guys were able to make things work for us that other " experts" said could not work at all in our coach. MANY THANKS to Eric and the C M Wireless team for solving the unsolvable problems as if the were routine and not problems at all. They know what they are doing!

Awesome service. They were really able to help me out and answer all my questions. Staff was very…read morefriendly.

This company goes above and beyond for their customers and they simplified the process. I'm so glad…read morewe hired them, so I feel it's my duty as a happy customer to refer any & everyone that needs a premium satellite tv provider. Sales manager Stephen was a pleasure to deal with & the installer Mike knows what he's doing, he had everything up & running in no time. Thanks guys for excellent work!

Terrible service - one hand doesn't know what the other is doing. Foreign customer service…read moreuninformed and unhelpful. Have sent them $85/mo for years, and little app update glitch spending (so far) 4 hours on and still no answers.

If I could give AT&T/Directv a lower rating than one star I would do it. Their customer service is…read moreterrible and worse yet their contracts hid any number of traps to charge more money. I purchased their service through Costco. If you see their people in Costco don't walk away....run away. I moved and without notification they added 12 months to my contract. I asked if they were going to change the contract. They said "oh no we never do that". Guess what. They did and it cost $190 early termination. Don't believe customer service on anything. Have them send you a document stating that before agreeing to anything. The Lie! I moved to Dish. I hope they are better and so far yes.

I had a billing issue and it was handled professionally and courteously. I couldn't ask for more!read more

I recently had technical issues with my Dish Hopper. After repeated attempts to correct the…read moreproblems they finally said they would send a technician, for a $95 fee. I objected strongly and she finally agreed not to charge me. So, when the "tech" showed up he was in shorts and a t shirt. Absolutely no Dish on him or his 20 year old car. I had been out and found him in the house with my wife looking at the TV issue. He seemed to know what he was doing and called in to Dish and ordered the Hopper replacement. He left and the Hopper showed up in few days. He was obviously a sub contractor. But, I have had it with Dish Network. This should not happen.

The owner, Brett, is committed to customer service. He knows his trade and has worked in the home…read moretheater arena for over 25 years. He is more than fair and competitive with his pricing. He shows up on time and cleans up after himself. He is communicative throughout the process. You can't find a better home theater vendor! We are very happy.

I had a large 65 inch television that i needed put in our master bedroom, and have the smaller one…read moreinstalled there taked down. I created a Yelp Project, because I wanted a professional to locate proper studs, mount, etc. TV Champs was first to respond and ready to drive right over. They got my business! The professionalis and customer service was on-point! Super friendly, knowledgable and effecient! He got my TV up, provided the mount, and everythinbg was good to go! Need this type of service, then this is the service for you to call! I will definitely call upon this company again!!!!