1. Just Wireless

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Flagstaff, AZ

Just Wireless

3.8 (48 reviews)
Open • 9:00 am - 8:00 pm

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Excellent

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Smart watch support

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Back is broken

We paid $400 to get my daughters IPhone 12 fixed two weeks before Christmas. She loves her phone and that's all she wanted for Christmas. $400 is a lot of money for us. When we picked up the phone my husband noticed that the screens weren't on correctly. He told the guy and the guy said it was fine and not to worry about it. We kept it in the car in a little box in the glove box until Christmas eve. We took it out to charge it so when my daughter unwrapped it it would be 100% ready to use. We noticed that it already had a crack on the back of the phone. And of course it's Christmas Eve with Christmas being the following day. So we didn't think the store would be open. My husband works in Camp Verda 4 days a week and I work 5-6 days a week. With only one vehicle so getting back to flagstaff isn't the easiest for us. We were also told that if anything happens to the phone there's a 90 day warranty. I just got off the phone with this place and the guy was rude and pretty much called me a lier. I'm very frustrated with this place but more so that I paid $400 for it to be in worse condition them it was in. And that the one thing my daughter wanted for Christmas she didn't get. Again $400 is a lot of money for our family. And now he's saying that the warranty doesn't cover her phone and that I'm being dishonest about what happened to it. If he doesn't fix it, I will be taking this to small claims court. I'm not one to write bad reviews or complain or be a 'Karen' but this situation is so not ok! Very bad service. Very expensive. And they are very rude. Honestly I should have just got her a new phone and would have if I knew this would be the end result. My advice is don't take your things here, just don't!

JUST WIRELESS right in the heart of downtown Flagstaff.

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9 years ago

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10 months ago

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9 months ago

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8 months ago

Overpriced, would charge $250 for a 13 back glass replacement. So I just did it myself for only $7

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1 year ago

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3 years ago

Business owner information

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Zach E.

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2 years ago

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1 year ago

he offered me $40 for my $800 watch even though it's worth 485 to 600 resale I would not recommend trying to sell your tech to the store

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1 year ago

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2 years ago

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2 years ago

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5 years ago

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2 years ago

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6 years ago

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4 years ago

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5 years ago

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5 years ago

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9 years ago

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7 years ago

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6 years ago

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6 years ago

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5 years ago

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11 years ago

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7 years ago

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5 years ago

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6 years ago

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8 years ago

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7 years ago

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9 years ago

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7 years ago

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12 years ago

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8 years ago

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12 years ago

Really friendly, competent techies, replace those broken I Phone screens reasonably and in a short time! Good energy and karma!

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10 years ago

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12 years ago

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Page 1 of 2

Ask the Community - Just Wireless

Review Highlights - Just Wireless

“Logan was so helpful had the phone fixed in less than a couple hours and the price was so cheap!”

Mentioned in 4 reviews

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Electronics Repair Plus - Game night ruined by a broken console? ER+ in Cottonwood repairs PlayStation, Xbox & Nintendo systems.

Electronics Repair Plus

(33 reviews)

My iPhone wasn't as waterproof as Apple claimed. The phone eventually went black and the recharge…read morevibration also discontinued. My phone was, essentially, a paperweight. For the $50 service fee they brought my phone back to life by the end of the day. Awesome job! Sent from Yahoo Mail on Android

I've spent around $400 at this shop for poor-quality parts and repairs, and I consider them scam…read moreartists. I first had them replace my phone screen. They failed to properly install the water-resistant seal around the screen. A couple of drops of water from the sink later and the screen fried again. They charged me another $180 to "fix" it. A month earlier I brought in a laptop. They charged me $50 just to remove about 10 tiny screws on the back, then told me they couldn't do anything because the motherboard was secured by melting plastic to hold it in place during assembly, making it impossible to work on. So $50 for nothing. They also tried to charge me for data recovery. The SSD that held the data was easily removable through a door that takes one screw to remove. After the laptop disappointment I still hoped they'd take care of the second screen properly. The second screen they installed is faulty: it scrolls on its own without me touching it, and the problem has gotten worse since I got it back. Face ID also stopped working after the second repair (it had worked after the first one). They overcharge for parts, invent expensive services for things you can do yourself, and deliver shoddy work. I've paid them roughly $400 total for substandard repairs and zero accountability. Do not take your devices here. I'm telling everyone I know to stay away. I hope they find another line of work.

uBreakiFix by Asurion

uBreakiFix by Asurion

(29 reviews)

I'm so impressed with the great service I received today. I finally joined the "bust my cell phone…read morescreen" club last night. I on a whim thought I'd stop by and see if I was about to be an owner of a premium and severely busted screened iPhone. With being Saturday and during this "pandemic" era I had never thought about them being possibly closed. To my surprise they were open and since I was there pretty early I was able to get in and to my great surprise n shock I was told my highly costume iPhone was completely and favorite quickly repairable. I mean part of my phones screen was missing to where you could see plastic phone pieces that weren't supposed to show, or so I'm thinking. Any ways I was given a pretty quick time of about 45 mins. I was so great full I just sat in my truck waiting on it's repair. After it's repair and time to pay for the repair, he handed me my phone back and I could swear he handed me a new or different phone. There was no comparison to the last time I saw this same phone. I'm still amazed at the great service, respectful and timely fix. Another of my great likes was the price. It didn't cost me the price of getting a new phone. As you can probably tell, I truly know that I can send all my friends here and not one would be upset about the service they'd receive. Heck I'd even send my enemies. Maybe they'd become friends. Lol Keep up the strong work my friend. I'm sure I'll be back. A club rule I'm told!!! Lol

Was happy to did this spot on Apple Maps. Was in Prescott for work and got out early enough to make…read moreit by here in time to get my cracked up glass screen protector replaced. The female tech was quick and placed the new screen perfectly. A lovely visit and I appreciate this business very much today.

Verizon Authorized Retailer, TCC - Lazy employees

Verizon Authorized Retailer, TCC

(32 reviews)

$$

I was so pleased with my customer service from Kayla! She actually spent 2.5 hours with me as she…read moretaught me about how to use the new I Phone 6 (My last purchase 4 years ago was the I Phone 5 - lots of changes since then!) Kayla was so patient, thoughtful, good-natured, friendly, kind, technically savvy, and extremely knowledgeable! I have the honor of teaching a Leadership Course at NAU and Kayla displayed all of the excellent leadership characteristics and customer care expertise that I pass on to my students! Congratulations Verizon! In Kayla, you've got the "Best of the Best"! Also, this Verizon store actually has stools to sit on! As I am recuperating from knee surgery, the addition of this accessory was of vital importance! Thank you once again, Verizon!

After being a Verizon customer for approximately 21 years, I am extremely disappointed with my…read morerecent experience. I have spent more than 20 hours trying to resolve repeated account, contract, pricing, and insurance issues, and my agreement required multiple corrections while I received inconsistent information from different representatives. March 21: I signed my contract. During enrollment, the contract terms, conditions, pricing details, and limitations were not clearly explained. The plan was presented as approximately $45 unlimited service including hotspot, but the actual costs and added charges became significantly higher. At the same time, I specifically requested mobile replacement protection through Asurion for my phones in case of damage or replacement needs. April 21: I contacted Verizon after discovering the requested mobile replacement coverage had not been added correctly. Instead, I was enrolled in technical support coverage, which is completely different from mobile device replacement insurance. May 05: I called again specifically to verify that my phone replacement insurance had been corrected and added to the contract. I was told everything was properly set up. May 23: After calling again, I learned that the requested coverage and corrections still had not been handled as expected. My concerns include: * Contract terms not fully explained at signing * Pricing differences from what was presented * Lack of transparency regarding costs and promotions * Incorrect insurance enrollment * Repeated account corrections * Excessive time spent trying to fix avoidable issues After more than two decades as a customer, I expected better communication, accuracy, and transparency. I hope Verizon reviews this matter seriously and works toward a fair resolution.

Just Wireless - electronics - Updated November 2026

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