Ive' always received prompt, courteous service from all the associates at this Flagstaff Staples store for years. Printing, recycling printer cartridges, office supplies for paper, pens and pencils. I'm greeted upon entering, and the clerks at checkout are courteous, quick and efficient. They are usually young and likely do not have much work experience but enthusiasm and professionalism says alot for how they are trained and supervised. read more

I didn't have a good experience just trying to get 2 pics printed that I emailed to the counter. She kept making me wait while she waited on customers as they approached. I told her I was here first and I'm a customer too. But that day I wasn't! I finally had to leave without 2 print outs. since I had to get to work. I tried self print at their machine but it takes too long waiting on the email code. She also kept acting like she couldn't print anything that wasn't a pdf. I said I'm emailing you 2 screenshots of QR codes, I just need them printed. It was all just too unpleasant and too complicated. When I have time, I'll go print myself at the library. I'm breaking up with staples for now! read more

absolutely amazing customer service. Antonio was super helpful in getting my printing done speedy and timely. He went out of his way to help me get my stuff ready and worked with me to make sure I had my poster before my presentation. I appreciate when I see people helping out others when it isn't convenient to them. overall great experience. I will be coming back to staples for all of my printing jobs. read more

There were six employees and I was the only customer in the store and I did not get any help. I went up to the counter and I said , "hello, how are you?" he ignored my greeting. And he sent me to the wrong place to get what I was looking for. No wonder they're going out of business. It was a horrible experience. read more

Having to download the app for any kind of coupon is so annoying. Well this year back to school shopping I thought ahead, downloaded the app, changed password. Anyway. Get up to the counter, and oh, we have a new app now. Very high pressure to get it and the rewards program so I did, got all signed in for the great coupon. Well it saved me $1.40. On about $115 of school supplies. I immediately deleted both apps and wont be back. What a waste of time! read more

I came in for graduation cards and Martinne (?) was able to help with such a great attitude. He noticed the cards didn't look right at first but corrected the problem asap. I wish Martinne worked at every store and restaurant I go to. read more

Legit hate this place. Their customer service is the worst in town and their prices are through the roof. No wonder the place is void of customers most times. Flagstaff has a huge need for a good printer service. THIS IS NOT THE PLACE. They're pretentious customer service will boldly lie to your face and tell you the wait time is two days...for printing one little thing...cause they don't want to do their job. Do anything you can to find an alternative. Good luck. read more

Don't go unless you need to. I went yesterday yo get a 24"×36" poster laminated. Martin told me they were out of the sheets. He asked me if I wanted to leave it. I said no. He failed to tell me that it would save me an extra $3.60 express charge. I went back today, they had the laminating sheets. I called in the morning (Martin) said it was in. I went around noon he said it would take 20 min. for the machine to warm up. I left and went back later. I called when I got home and spike to the Manager. Bad Business. Deserves a Zero Star read more

I picked up a few office supplies at Staples on 12/11/23. The young lady at the front register was so kind, and welcoming and exuded such positive energy that I must laud her. On my receipt, she is identified as #2065664. I hope she hears that she just made my day with her kindness. (which is not always found in staff these days). Thank you, young lady. read more

Brooklyn's customer service is 2nd to none. Every time I go to my local Staples store-Brooklyn is the happiest, most enthusiastic and helpful person. Super kudos to Brooklyn!!!! Brooklyn rocks. read more

I have been here twice now, and both times my wife and I were eagerly greeted by the manager "James" (Jim). He is a really nice guy. However, when we got home and looked at the receipt, we noticed we were charged twice for Microsoft Office product and a monitor that was advertised as $89 on the shelf we were charged full price for. They have not yet provided credit because when my wife went back in they said no one was there who had the authority to authorize that (are you kidding)? Folks, make sure you check your receipts twice here, and getting them to do the right thing has not been easy. That is only one problem, the other one is we were sold a "service" plan to clean up and install anti-virus software on a brand new computer. My wife has requested that they install the anti-virus and as of today it is still not done. I think this shop needs to be looked at by the corporate office. While Jim is a nice guy, we feel there has been some less than professional practices and this is not indicative of the Staples we know and have loved for years in other locations. We will continue the fight (we run a business and have much more important things to do) trying to get this mess straightened out. Today, they told my wife her new computer is still not ready? How long does it take to install anti-virus software STAPLES? Cordially, read more

I ordered some pictures to be printed from staples online with ease and was able to pick up curb side the next day. It was an easy process and I didn't have to wait outside for more than a minute--as soon as I called they brought them out! Overall good experience. read more

This is the 2nd time this store's incompetence has resulted in a lost package. I will never use them again. The first time they literally forgot to give a package to UPS, and this time they entered several incorrect pieces of information and sent the package to the wrong state. I caught most of the errors, but didn't realize the wrong state had been entered as well. Neither UPS or Staples can help at this point. Lesson learned on my end. read more

Today, after the 3rd time being at this store to make minimal copies of black & white letter size, the self copy machines never worked. 1st time the employee directed me to the self-service copiers, neither of the 2 worked. She then had me come back in after an hour (on a slow Sunday) to pick up my 26 copies and charged me for color copies before I corrected her, and she stated she was doing me a favor by not charging extra for her to make the copies. The 2nd visit, weeks later, the self-serve copiers didn't work; the employee on this day politely lectured me the same BS about not charging me extra since the self-service copiers didn't work, he at least made the copies as I waited, 13 pages. Today, Sunday the 3rd visit was a repeat of 1 and 2; as I was again dueling with 2 inoperable self-service copiers, someone walked into the store and immediately went to the staff person to make copies; the same person from the first visit didn't direct that individual to the self-serve copiers as she did I. As I was waiting, another employee came to ask if I needed help and I asked if he could make 26 copies and he said "Yes". He only went to the person working with the other customer to ask her to make the copies, yet she was busy. I demanded my USB and said I'd go elsewhere. It's time to visit Fed-Ex even if Fed-Ex is closed on Sunday...I can wait until Monday. read more

It's sad when you print invitations and pay good money for them but they won't cut them for you! They wanted to charge me $135 to cut invites in half and cut 12 full pages of smaller little card inserts. Won't be printing here any longer. read more

Sorry to see poor reviews on this store. I've personally had good luck here. But what prompted me to log in and write a review was a new employee named Karen. I came in to purchase a new office chair and had some questions. Karen answered my questions, stayed engaged in conversation as I asked about other chairs, she actually listens and provides relevant feedback. Karen I hope this review reaches you and your stores manager. Your sharp, and refreshing. Most sales people away your age don't listen and seldom will engage a customer in an effort to actually help them. You do. I will go far, and I appreciate the great work you did to help me find the right chair for my office. Thank you. read more

For whatever reason these types of stores seem to be going out of style. Everytime I come here I seem to be the only customer here. I was looking for a color printer and I was quickly overwhelmed by the amount of options. Very quickly I was met by an associate and he asked me how he could help. I assumed that he he did not not have the technical details I was looking for and I told him I was okay. After looking at the printers for awhile I decided I needed to track him down and ask him what the difference was. This guy knew his stuff! He went over the details and let me know that there was a $50 rebate on on the one I was looking at. I was was so happy he was around to help and I was even more happy to see that the employees were versed in their product. I will be back and I hope others will choose in house expertise over online reviews! read more

Here's a brief summary in list form. 1. Purchased a camera from Staples for $300 along with an additional $35 for an extended 1 year warranty. The camera carried a 1 year warranty and the extended service plan would extend the 'service' for 2 years. Date of purchase: August 5, 2012. 2. Camera stopped working (no focus). Took camera back to store around Feb, 2013 (Camera worked a whopping 6 months). 3. Store manager said he couldn't replace it since it was out-of-stock and an old model. He gave me Fuji's service number. 4. Called service number. Not a valid number. Hmmmm Found service email on web. Sent email -- email bounced back. I resent/called the number. Bottom line: Fuju had an invalid email (I have a PhD in Computer Science, so it's not my ineptness on email...). Phone noted on webpage was disconnected. Huh???? 5. Returned to store with camera and relayed the issue to the store manager. He suggested that I wait until the extended warranty went into effect and I could file a claim. 6. Thought that was okay and waited for 5 1/2 months with my non working $300 Fuji camera + $35 extended warranty. 7. It's August. Filed a claim. Receive a note that I would be getting a $6.00 gift certificate. Huh? 8. Called store. They 'can't' (actually won't) do anything about this. My recourse is to complain to corporate. But, please be WARNED ... Based on my experience, would you BUY ANY ELECTRONICS, PRINTERS, COMPUTERS, CAMERAS, etc. from Staples? If you do, don't even consider an extended warranty, especially if you want a whopping $6.00 voucher if something goes wrong. Buyer Beware!!! Based on my experience.... STAPLES DOES NOT STAND BEHIND THEIR WARRANTIES. You'll be left hanging ... just like me. Best to you in your decision to purchase. read more

Sam was very nice and helpful. We weren't able to print out what we needed, but this was no fault of hers. She went above and beyond trying to help us. read more

on the 26th went to buy a new chair from them as is manager in question at the time kept coughing his lungs out on me on purpose to where next day i woke up with bronchitis and as of today is starting to feel a bit better as is the manager in question must have coughed on me specifically over 50+ times as is to where i woke up next day coughing as much as he did non stop like he did as well and on top of that while i was waiting for my ride to pick me up with my new chair as is (which btw the protection plan they offer is a complete scam btw as already had problems with the chair in question and turns out asurion couldn't do anything about it despite me still registering the chair with the protection plan in question as is so wouldn't trust their protection plan if i were you either) but this manager specifically in question only makes it worse as he also tries to have a smoke break right next to me as well as i wait outside while he is already coughing his lungs out on me non stop as is and with how much he was coughing as is already i legit thought he had covid didn't even bother to wear a mask let alone cover his coughs and was intentionally coughing his lungs out in front of my face as is even reported this to corporate as well as if it wasn't for the scam of their protection plan as is was mainly seeing if they could do anything about the manager in question as is as him purposefully getting me sick was not ok to say the least and is hoping corporate can at least get back with me to see what to do going forward with the manager as is otherwise would highly recommend avoiding the gentleman that's bald wears glasses and has a bit of tan skin to him as is couldn't miss him as far as recognizing the person goes as is as i wouldn't be surprised if he got others sick as well in this regard as is otherwise i mainly only used staples to print stuff out as is but now might consider going to other places if nothing is done with this manager in question as is otherwise would highly recommend to anyone going to this staples specifically to avoid this manager at all cost as he doesn't seem to know how to prevent to spread illness that well as is and seems to refuse to do so as is and like i said you couldn't miss him as bald wears glasses and has a bit of tan skin to him as is also kind of looks like the actor david cross if it also helps to just avoid getting sick from this manager as is as with all the coughing he was doing it legit felt like he had covid as well otherwise this is more of i guess a warning to anyone that goes to that staples and happens to come across said manager as is read more

I called Staples to get a couple of questions about a printer answered and an employee named Melanie answered and informed me she was too busy to answer my question regarding which model of cartrige free Epson printers they had in stock. I dont appreciate her attitude on the phone nor her lack of professionalism. I have been a customer of Staples since they came to Flagstaff. Staples of Flagstaff....your quality of employees is waning..... read more

My wife has had incredibly poor customer service from Staples after buying a computer and paying extra for PC setup and other services. One star is too many for this place. She is a local business owner and has spent a bunch of extra money to have them help her setup her new computer with accounting software. She works 60-70 hours a week running her business and has spent many many additional hours trying to get them to help her set up her computer. Stay away from this place, and definitely do not buy a computer and pay for extra services there. She is considering getting legal assistance. read more

Quite happy with staples. They've done PHENOMENAL work in their copy/print area, even hand walking me through the new design process. Today, I was looking to return an item, Nikki took care of us, as a rewards member, they looked up our account, no issue! I'll continue to utilize their services. read more

For office supplies and furniture, these guys are pretty good. On the technical stuff it's VERY hit or miss. I think they have a lot of turn over. I usually come in armed with a printout from their web page of what I want. The staff is proficient at locating the item if you can show them the part number. If you just walk in and tell them what you are looking for, it's a crap shoot. Sometimes it's the deer in the headlights look, or frantically looking for someone else who "knows this stuff". Other times he or she fearlessly leads you to the wrong item and proudly announces that this is what you need. I wouldn't get advice from these guys, but if you already know what you need, it's nice to have a place in town to pick it up. read more

Absolutely horrible customer service. I don't know why I even set foot in this store- perhaps out of desperation in a small town, but every time I leave feeling dismissed, like I am annoying the staff by purchasing their product. Product assistance and knowledge is not there. Waste of time! Do yourself a favor and drive to Office Depot. read more

I am at Staples weekly for work. Always find what I need here, although often at a premium compared to other retailers. I have never had an issue getting help, finding what I need, etc. read more

Last week I had a patient education poster printed for my dental office. Cassi was great! She got it done quickly and the image quality was excellent. I also appreciated how pleasant she was and how effectively she communicated with me. We will definitely use this Staples again for future print jobs! read more

Zero stars, not one. Staples refuses to take the ads from the phone answering system. I stopped calling them in defiance of their policy. When I find out their email address, I will ask the questions that way. I have already stopped having my newsletter printed their and found a cheaper price and no online hassles at Allegra, Cottonwood. Online, it was difficult or impossible to select plain paper, as premium was the default. Guys, we have to stick together to get Staples to listen to customers instead of their MBA's ploys to squeeze us. They have taken my favorite store in Flagstaff and turned it into a pocket change grabber. The employees are terrific in that store, but the corporate offices need to be purged. read more