SHIP CENTER CLOSES LAST SAT OF JUNE (06/27/26) dateline Flagstaff...News from NAZ 2nite, from Derek, Vian, Adrianna, Ashley, Melissa & Bradley, a last final salute to the best retail counter team ever. Howard Homer, Senior Manager, reports that the existing building at 2000 Woodlands Blvd in Flagstaff will be closing their doors permanently on Saturday June 27th. All local FedEx business after that date can be conducted nearby at FedEx Office, formerly Kinko's, at 1423 Plaza Way, in the Safeway Shopping Center. A fixture of some of Flagstaff's west side expansions of the late 80's, the FedEx building and the land was actually not owned by FedEx, according to Mr. Homer, who stated he is not aware of what will become of the building, but the land is of course where the real value lies. It was one of the earliest structures in an area formerly reserved for forest, fields, and occasional wildlife...back when Kit Carson RV park was considered "way out on the west side of town". Good news for residents of the Airport or Ponderosa Trails areas, however as Mr. Homer confirmed 10+ acres of land purchased for a NEW building to be ready in 11-12 months and will be located by the existing Ground facility at 5900 Pulliam Drive. Approximately 10 Express drivers will be moving into the existing Ground building on Monday, June 29th, and will share the approx. 20K square foot facility until the new building is ready to occupy. Mr. Homer stated that several veteran employees have either already, or will be taking, the options of: a generous severance package, early retirement, or transferring to a different FedEx location, or Ground. This "Merge 2.0" as they refer to it (aka Ground + Express = the 'new' or "one" FedEx as it's referred to internally), has had numerous reports of creating increasingly poor tracking between the two divisions, making it an up close and personal, aggravating position for those customer service agents tasked with fixing merge-related issues for their respective customers. But, across the country, Wall Street still finds them to be, as they historically have been, stock darlings. One employee mentioned purchasing shares at $57 bucks when they first started and is ecstatic with the quasi-split of FDX stock re-evaluations after a new June 1st calendar year re-structure. Ugh, financials make my head spin. When the company announced the spin-off of FedEx Freight as a stand-alone LTL / Freight company, we saw the stock dip, for almost a whole week. Recovered, resumed, and closed about $412 per share on 05/29/26; not too shabby. Although in this instance, according to some investors, they're Fed UP with the finger pointing between the two. At a recent station closure meeting with upper management, Flagstaff Ship Ctr employees voiced their concern they felt Global Corporate in Memphis had NOT learned / evolved enough with other station closures. Citing issues such as timing, poor communication to the local station level, and a corporate HR about as warm as an iceberg. Allegedly, corporate platitudes and paradigm-shifting double talk ensued, and at levels purely designed with no doubt nefarious intent to make a few dozen pairs of eyeballs glaze over The best part about visiting this Ship center has always been the people; this local Flagstaff team rolled up their sleeves every day, exceeded expectations, putting on their proverbial Sherlock Holmes deer stalker caps and finding lost packages, slapping 10% more tape on those envelopes just in case, loaning you a dolly or steering you away from that gawd-awful 1-800 number, and generally putting 101% effort in EVERY day. And their best attribute? They like what they do and you can tell---GREAT attitudes and helpful, frank, down-to-earth folks. Each Ship Center employee we spoke with had plenty of great positive stories, but a similarly large number of nightmare stories of issues --- often referred to as "cardboard logistics" --- which have hampered station efficiency numbers, & the metrics used in the world of time-sensitive pickups and deliveries have become hot boardroom topics. Meanwhile, back in the lives of the disrupted at this awesome "Lil Station That Could", they carry on, another day of planes and trucks, the movement, the constant buzz and shuffle of choreography displayed both with couriers, packages, and lots and lots of documents. Your intrepid reporter asks a question and a tall guy behind the counter with a distinctive flat top haircut encourages you to stop by and visit with them before they close for good and oh yeah, please bring brownies, cookies, brookies, or pie. And Sweet Tea. I tell him I'm not gonna write any of THAT. But secretly, I laughed so I'm keeping that part in anyway. Dang it. Personally, I had a lot of water-cooler talk over that counter with Derek, & those never ending tall tale Virginia fishing stories. They don't make 'em like this anymore; we're gonna miss y'all. XO read more

DO NOT TRUST THIS HUB, especially for live animal pick up. I arrived right when they opened at 9am. Truck was already in the bay but they had not began unloading it. They said they had a directors meeting and they could not do anything until the meeting ended. I informed them that I had a live animal that needed to be unboxed asap. Staff at the counter were very nice, tried to go look in the truck but didn't see it. I received the box an hour and a half later!! Waited the entire time. Our very healthy baby ball python was dead. Staff at the front counter were mortified. It was so sad. He was still warm. I have no doubt if they would have handled this the way they are supposed to he would not have perished. The Managment and directors could have cared less that they left a live animal sitting in a truck with no air conditioning. Their meeting was apparently priority. I have picked up multiple live animal packages and I have never seen anything like this before. They are typically unloaded immediately and waiting inside in the air conditioning before the doors open. DO NOT TRUST THIS HUB!!! Shame on Managment and the directors that facilitated a meeting instead of allowing their employees to do their jobs. Extremely disheartening. read more

FedEx Ship Center - Shipping Centers Near Me - Flagstaff, Arizona

Rating is zero, but that isn't an option A local telephone number would be good to discuss the poor service with a supervisor. I will be requesting my wholesalers NOT use FedEx from now on. Your 1.800 number auto robot IS NOT helpful. This is for Flagstaff. Az location read more

I hate when companies use FedEx. The location in Flagstaff is absolutely terrible late shipments always nothing ever arrives on time when you FedEx it I'd rather send it through the post office. If only my merchants I buy from weren't so freaking cheap. read more

Great customer service and way cheaper than other places. I came right before close and they helped me really fast and gave me a free bag too. Will definitely be using fed ex more (: read more

Buy and large the worst experience i've had with mail delivery. Consistently fails to deliver packages to apartment numbers at our location while usps and ups regularly drop it AT MY DOOR, to the same shipping address. The issue is with this specific fedex. They never walked to the building, or to my door for a signed package I needed, and marked it as business closed. Marking it as business closed makes zero sense to do when it's an apartment community that you drop packages at each doorstep of each unit.. read more

Worst customer service I've experienced in a long time. The woman 'helping' me was rude, short, and unprofessional. I asked to speak to the manager, who was not much more help, interrupting me multiple times while I tried to explain the issue. The two other people waiting for help agreed that this was some of the worst customer service they've seen in a long time and would've done the same. Go anywhere else for help. read more

I will NEVER ship anything through FedEx again. I don't know how they can even run a business. By far the worst customer service I've experienced. Good luck getting your package through FedEx and good luck getting ANYTHING resolved by their team of clueless employees. read more

They suck. The last 7 packages that FedEx has delivered have been late not on time 2-4 days late out in truck for delivery and never show up. Then they change information online but I took pictures this time. Poor management lazy employees that's what happens when you pay people well and no one holds them responsible. Don't use FedEx!!!! I have told all my shippers to change services at least post office is on time or even early why do you think Amazon uses them read more

I would rate a ZERO if I could. On Friday my pkg. was delivered to the wrong address. The driver transposed the numbers. He delivered my pkg. to 4980 instead of 4890. Very Very poor customer service. I was told on Friday someone would contact me by 5:30 that same day. I really didn't like arguing with them over the phone. Fed Ex is just as bad as UPS. I don't understand why they can't even bother to ring a doorbell. My pkg. was 42 # and they need to put pkgs. In front of my door. read more

The robot operator is an endless loop of "I didnt understand", "we're sorry", "goodbye" --- who treats their customers like this? Honestly, I'd rather hear dial up sounds when I call in. read more

The Flagstaff Fed X goes above and beyond in delivering packages. Yes sometimes they do make mistakes and send the package to the wrong address. However, they make an honest effort to retrieve it in a timely manner. My courier even brought me a lost package on his day off when Fed X Ground was closed. He was making sure I received the dress in time for the wedding. read more

Update: I change this to a three star review based solely on local manager, Anthony, who took ownership of the problem I describe below, and personally went to the address where my packages were wrongly delivered, retrieved them and brought them to my house. THAT is exceptional customer service! My original review: This is largely the result national FedEx policies, but the local drivers do come into play a bit: I've lived at the same address for 20 years. Yes, it's rural, so when we first moved here, LAST CENTURY, we went in to Fedex and gave them a map. More than once. And for the most part, they've delivered to us over the years with only a dozen or so missteps. Yes, we've had to pull drivers out of the snow when they didn't know where they were going and ran off the road, and wander down to the neighbors for our packages from time to time, but hey, small inconveniences. Until today. Because Here we are, 20 years later, and today, they somehow delivered my package to....well, we don't know where it is. It's not at either of the nearby neighbors houses. I've done their job for them and checked. Don't THEY check to make sure they have the right address. My last name is on a fricking road sign attached to the front porch - can't miss is IF you are in front of my house. But, since FedEx INSISTS you go through the national 800 number, I can't even call the local office in the 9 minutes after the alleged delivery occurred to catch the driver while he/she is in the area to correct the misdelivery. If they would empower their customer service representatives to act responsively instead of following a rote step-by-step process, or if their driver would've simply double checked the address, this could've been resolved simply. I'll get my package, eventually. But I needed it today - that's why the delivery was scheduled for today. read more

I ordered a package for next day shipping 3 days ago and my order said it would arrive at 12 pm on Thursday. I have received no updates on where my package is at and it's currently 6PM. I have called the store 5 times today and everyone said "it will be there soon". The excuses are lame, especially because I've been waiting since noon with no solid answer. Fed Ex needs to get their sh*t together. read more

These FedEx Delivery people (86004) are wonderful! When I think about all the time and strength it would take (I'm a senior) to deliver these heavy packages to my home from the store I'm always grateful to them. read more

Wonderful staff, very helpful. Will use them for all my shipping needs. I will never go to the copy and ship store on plaza but the legitimate FedEx place on woodlands knows their stuff!:) read more

Sorry I ever used their services. My wife and I needed a visa in our passports. We nipped our passports via FedEx enclosing a. extra prepaid envelope. so the returned passports would be sent to my sisters home in Phoenix. We paid nearly 30 dollars extra or the package to be sign for when deprived there. It was left j her yard. They did of even rig the doorbell. I called the FedEx 800 number and received their apologizes only.As for reimbursement of the funds they placed blame on the Indian Embassy for not using our envelope. When I can,led the local office in Flagstaff, Woodland Plaza, I received the apology again but was told they would assist me.He said I had to seek redress from the 800 number. He claimed he could only see the sale for that day only. No support for the local client, only the cheap and insincere apology. We have no other recourse but to time as many complaints as possible so others will find better services elsewhere. read more