I had to ship an oddly sized laptop to a friend and had no box. The UPS store was my best option…read moreand I was blessed to have had Errol at the store help me find the right box, resize it to fit best and secure the laptop inside and then clarify my best options for delivery time. Errol couldnt be more patient and helpful as he got it all packed up and ready to go. What I had not noticed was that because of the time and effort involved in getting my package mailed, there was a line of 5-6 people who ended up waiting in line behind me. So because of how cool and collected Errol had remained through the process, he never let on that people were waiting in line but handled all my needs in a swift and timely manner. Anything to do with mail is an annoyance for me, not my thing and I was doing a favor for a friend in mailing the laptop. Frankly I wasnt thrilled but Errol made what a typically painful experience for me to be handled friendly and efficiently. Hats off to Errol and the UPS Store for maintaining the dying experience of customer service. Its just reassuring to know there is still workers like Errol out there

I shipped from this location before, but this week I stopped there two different times and each…read moretime I noticed they increase the size of my packages by 2"H, 2"W, 2"L. The first time I gave them benefit of the doubt. But it can't be every time. Honesty is honesty even if it's a few dollars.

I'm traveling pretty much 100% of the time and the folks at this UPS are great. They're attentive,…read morefast, kind and always greet every customer. I am 110% secure in the outstanding level of customer service that I always receive. Thanks guys!

New owners. Have been going here for years and the change is huge. They won't take any type box…read moreany more, as they seem to want to sell you one of theirs. Prices have gone up and employees are not as happy/friendly. I'll be taking my business elsewhere.

Too bad there are poop emojis that people could use to rate how bad the service was or is!…read more The driver got out of the truck, WITHOUT my package, he then leaned on the top of my gate and looked over it. He pulled out a sticky note, from his pocket and left it on my gate. I was in my driveway walking to the gate when he returned to the truck and drove off. The "Sorry we missed you" note has NOTHING listed or checked on it. The package has my phone number on it. My account on line gives authorization to leave packages that require a signature within the LARGE delivery box at my gate. WHY does UPS have such HORRIBLE service? Too lazy to call the phone number on the gate or the box? It's an hour+ from my house to the local UPS depot, one way! MOST LIKELY, NOT getting my package tomorrow either. Thanks for wasting my money for expedited shipping and lost wages trying to deal with this.

They are the worst customer service oriented business I've ever dealt with in my entire life. No…read moreone there gives a s***! I tell my vendors not to use UPS but to ship FedEx or USPS Priority Mail.

SHIP CENTER CLOSES LAST SAT OF JUNE (06/27/26) dateline Flagstaff...News from NAZ 2nite, from…read moreDerek, Vian, Adrianna, Ashley, Melissa & Bradley, a last final salute to the best retail counter team ever. Howard Homer, Senior Manager, reports that the existing building at 2000 Woodlands Blvd in Flagstaff will be closing their doors permanently on Saturday June 27th. All local FedEx business after that date can be conducted nearby at FedEx Office, formerly Kinko's, at 1423 Plaza Way, in the Safeway Shopping Center. A fixture of some of Flagstaff's west side expansions of the late 80's, the FedEx building and the land was actually not owned by FedEx, according to Mr. Homer, who stated he is not aware of what will become of the building, but the land is of course where the real value lies. It was one of the earliest structures in an area formerly reserved for forest, fields, and occasional wildlife...back when Kit Carson RV park was considered "way out on the west side of town". Good news for residents of the Airport or Ponderosa Trails areas, however as Mr. Homer confirmed 10+ acres of land purchased for a NEW building to be ready in 11-12 months and will be located by the existing Ground facility at 5900 Pulliam Drive. Approximately 10 Express drivers will be moving into the existing Ground building on Monday, June 29th, and will share the approx. 20K square foot facility until the new building is ready to occupy. Mr. Homer stated that several veteran employees have either already, or will be taking, the options of: a generous severance package, early retirement, or transferring to a different FedEx location, or Ground. This "Merge 2.0" as they refer to it (aka Ground + Express = the 'new' or "one" FedEx as it's referred to internally), has had numerous reports of creating increasingly poor tracking between the two divisions, making it an up close and personal, aggravating position for those customer service agents tasked with fixing merge-related issues for their respective customers. But, across the country, Wall Street still finds them to be, as they historically have been, stock darlings. One employee mentioned purchasing shares at $57 bucks when they first started and is ecstatic with the quasi-split of FDX stock re-evaluations after a new June 1st calendar year re-structure. Ugh, financials make my head spin. When the company announced the spin-off of FedEx Freight as a stand-alone LTL / Freight company, we saw the stock dip, for almost a whole week. Recovered, resumed, and closed about $412 per share on 05/29/26; not too shabby. Although in this instance, according to some investors, they're Fed UP with the finger pointing between the two. At a recent station closure meeting with upper management, Flagstaff Ship Ctr employees voiced their concern they felt Global Corporate in Memphis had NOT learned / evolved enough with other station closures. Citing issues such as timing, poor communication to the local station level, and a corporate HR about as warm as an iceberg. Allegedly, corporate platitudes and paradigm-shifting double talk ensued, and at levels purely designed with no doubt nefarious intent to make a few dozen pairs of eyeballs glaze over The best part about visiting this Ship center has always been the people; this local Flagstaff team rolled up their sleeves every day, exceeded expectations, putting on their proverbial Sherlock Holmes deer stalker caps and finding lost packages, slapping 10% more tape on those envelopes just in case, loaning you a dolly or steering you away from that gawd-awful 1-800 number, and generally putting 101% effort in EVERY day. And their best attribute? They like what they do and you can tell---GREAT attitudes and helpful, frank, down-to-earth folks. Each Ship Center employee we spoke with had plenty of great positive stories, but a similarly large number of nightmare stories of issues --- often referred to as "cardboard logistics" --- which have hampered station efficiency numbers, & the metrics used in the world of time-sensitive pickups and deliveries have become hot boardroom topics. Meanwhile, back in the lives of the disrupted at this awesome "Lil Station That Could", they carry on, another day of planes and trucks, the movement, the constant buzz and shuffle of choreography displayed both with couriers, packages, and lots and lots of documents. Your intrepid reporter asks a question and a tall guy behind the counter with a distinctive flat top haircut encourages you to stop by and visit with them before they close for good and oh yeah, please bring brownies, cookies, brookies, or pie. And Sweet Tea. I tell him I'm not gonna write any of THAT. But secretly, I laughed so I'm keeping that part in anyway. Dang it. Personally, I had a lot of water-cooler talk over that counter with Derek, & those never ending tall tale Virginia fishing stories. They don't make 'em like this anymore; we're gonna miss y'all. XO

DO NOT TRUST THIS HUB, especially for live animal pick up. I arrived right when they opened at 9am…read more Truck was already in the bay but they had not began unloading it. They said they had a directors meeting and they could not do anything until the meeting ended. I informed them that I had a live animal that needed to be unboxed asap. Staff at the counter were very nice, tried to go look in the truck but didn't see it. I received the box an hour and a half later!! Waited the entire time. Our very healthy baby ball python was dead. Staff at the front counter were mortified. It was so sad. He was still warm. I have no doubt if they would have handled this the way they are supposed to he would not have perished. The Managment and directors could have cared less that they left a live animal sitting in a truck with no air conditioning. Their meeting was apparently priority. I have picked up multiple live animal packages and I have never seen anything like this before. They are typically unloaded immediately and waiting inside in the air conditioning before the doors open. DO NOT TRUST THIS HUB!!! Shame on Managment and the directors that facilitated a meeting instead of allowing their employees to do their jobs. Extremely disheartening.

Sherri and Axl are so wonderful to work with. They definitely value customers and are true assets…read moreto FedEx. They want your project to be done well. I think they assume everyone is just as busy as they are, and so they make an effort to be pleasant and happy to help. Always thankful to have them working on our stuff.

Easy drop off for a package return. It was Not very busy when I went in. The staff was friendly and…read morehelpful.

I didn't have a good experience just trying to get 2 pics printed that I emailed to the counter…read more She kept making me wait while she waited on customers as they approached. I told her I was here first and I'm a customer too. But that day I wasn't! I finally had to leave without 2 print outs. since I had to get to work. I tried self print at their machine but it takes too long waiting on the email code. She also kept acting like she couldn't print anything that wasn't a pdf. I said I'm emailing you 2 screenshots of QR codes, I just need them printed. It was all just too unpleasant and too complicated. When I have time, I'll go print myself at the library. I'm breaking up with staples for now!

Antonio is the best him and his team are great for any printing service you need or marketing he…read morehelps you out with pdf files and all great customer service! highly recommended!

I received terrible customer service. The representative couldn't even be bothered to help me from…read morethe window, but instead discussed my concerns while sorting mail.

Nice personnel behind the counter, big location. Got my pi box done fast and easy. Definitely…read moresuggest over UPS