Nice personnel behind the counter, big location. Got my pi box done fast and easy. Definitely suggest over UPS

Clearly this location needs A LOT of help. Prepare to wait your day off. One staff behind the counter, are you kidding me. read more

US Post Office - This post office needs help - Post Offices Near Me - Flagstaff, Arizona

Never able to get help at this location. You'll call and call and no answer. Then if you try to go in you'll get someone who just yells at you or gives you attitude. read more

The most MISERABLE people EVER work here. Asked the man behind the counter to send a return package. He was extremely rude and condescending, telling me to seal up my package. A nice girl next to me in line gave me her tape, so I began to package it up. He tells me I'm doing it wrong and passive aggressively slams my package around, as if I know how to do HIS job. If you both behind the counter hate your job so much, just quit and save the miserableness for yourselves. Spread kindness! read more

Riles location: The male and female clerk working today, 4/8/2025 from 2:00-3:00p should be DOGE'd. Why does USPS put up with baggage like this when worldwide, USPS is fledging to be profitable? I stood in line and watched as the male clerk nearly made a paying customer cry. A waif of a college student who showed up to make a return. He barks, "this needs to sealed" and literally flung the bag at the student. She was speechless. It was another customer who offered to help while the jerk behind the counter watched. Really? The female clerk thought the whole thing was funny. Again, really? There are plenty of people who would give an arm to work for USPS given their employee benefits program. Hire good people and fire these dopes. I'll be sending an email to USPS Customer Complaints. read more

Always long lines, continue to misdirect my packages, I still have a package missing and can't get an update on where they misdelivered it to. Signed up for electronic signature so that oversized packages would be delivered to my door and they still ignore it and make me go to the location to pick up packages that they don't manage to lose. Horrible, horrible service. And actual letter delivery? Anywhere from 9 am to 7 pm. I understand that weather or other things might cause delays, but a 10 hour window is beyond ridiculous. And the staff are rude and surly. I wish I could give them zero stars. read more

Karen is amazing here, she's all that's good at this location for me. For the past two years "Roy" has had some issue with me, my partner and my daughter. He is just so rude, and condescending to any of us when we go in. Even when we are very nice to him, try and break the ice with small talk, he is so damn rude! I don't understand why for two years his behavior towards me specifically has been what it is. I dread going into this post office anymore because of it. I feel so threatened and intimidated by his behavior, because it's not something you'd expect from a postal employee. I have put up with it for so long, but today was the straw that broke the camels back. I went in, very nice said hi how are you, then discussed my needs. He was very aggressive with the stamps and handling my cards. He seemed pist off that I had the audacity to ask for stamps, when I clearly stated I only had a few at home and I wasn't sure about the weight of the cards, and how many stamps they needed. This is their job after all to provide postage upon request, right? Ok then I pay I move over to the side and place my stamps. Unsure if I should hand them back to him or place them elsewhere I kindly ask him should I hand them to him. He grabs them and throws them. I said thank you, have a nice day as I always do and he didn't say anything back, as usual. The guy behind me walks up and starts chit chat with him like they're best friends. That was so embarrassing to me for everyone in there to see how this guy treated me, how he spoke at times, and how aggressive he was handling my cards. There's no need for that kind of behavior. I would love for usps to pull the video and audio at 1:27pm-1:29pm 12/13/24 so they can see exactly what I'm talking about. It seems like a discrimination situation, as we are of a certain ethnicity. That is the true issue in my opinion. I will continue to do my business here, as I ride a bike almost 7 miles, and this is the closest location. So I expect things to change, if not, a formal complaint would have to be made moving forward. It's truly unacceptable to treat certain races the way he does. Nobody and I mean NOBODY, deserves to feel the way I do by ONE postal worker in this building for TWO YEARS. read more

Outdated facility, rude service. I was charged $1 to label a package. I would go to the main post office instead read more

US Post Office - Post Offices Near Me - Flagstaff, Arizona

U.S.P.S. sorting facility in Flagstaff, Arizona is very UNprofessional. Multiple times they have misdirected my mail and packages to Page, Kayenta, Arizona and other places, when it should have been shipped to where I live. U.S.P.S. sucks ass. They should be DEfunded and have subcontractors deliver the mail to save the U.S. government a lot of money. read more

they claimed to be open till 5pm clearly was not the case last week at some point during the week day business hours I remember trying to deliver a piece of mail for usps claims as funny enough package I sent to a friend worth nearly $500 got destroyed in the process before he even got a chance to open it and the claims website if being so fickle with how I tried to submit a claim so filled out the form and was trying to mail that out but when I tried to barely after 4pm the whole building was closed on a weekday so either they closed early for no reason or they lied about the business hours for being open till 5pm even tried this with the one on agasziss or however you spell that street name (I apologize for my lack of spelling that street name) same thing happened again today on monday as well where closed before they were actually suppose to be closed otherwise both have lied about how long they are open till granted I do not know what there "new" business hours for week days specifically are but they are sure as hell not open till 5pm like they claim to be on weekdays as again barely past 4pm was completely closed again otherwise they really need to address whatever there new business hours as this is actually ridiculous like if a business says they are open till 5pm they ought to be open till 5pm and not barely past 4pm or even before because again for all I know they can be closing at 2pm like they do on the weekends but for weekdays now as after trying both separate usps offices both on weekdays I couldn't tell you when they close on weekdays now otherwise given they apparently have new unknown hours for the weekday schedule as is read more

This place sucks, it's impossible to get a passport done here. I have tried two times now and they are entirely unhelpful, late for their own appointments, and if you are a couple minutes late for one they will tell you they closed up and can't help you. read more

Usually decent. Not lately. Rude AF when asked for help. No feedback given about how best to mail something.

If I could give 0 stars I would - absolutely hate this place. Every time I come, Long line, 1 or 2 workers. Self Service Broken and doesn't work, and the lady in the front with the eye liner asked me to step aside after waiting 20 minutes in line because she couldn't help me. I hope she sees this review and works on improving how she talks to customers after we've been waiting for their slowness. read more

Flagstaff post office has become the black hole that eats everyone's mail. I understand having a staff shortage, I understand bad weather, but I don't understand is how a postal worker can be so lazy that they cannot deliver and use the excuse that a road is impossible. I own a Chevy Spark and am able to get in and out of my driveway with no problems and the Postal Service says they cannot deliver to my doorway and they have held a plant of mine hostage now for 5 days saying they're going to deliver it and then stating that they can't. There are people with medication here in Flagstaff that can't get their medication because the post office can't catch up with sorting. If you go to the post office to pick up your mail they tell you it's already on the post vehicle to be delivered. But then you get a notice that they couldn't deliver to you read more

US Post Office - Post Offices Near Me - Flagstaff, Arizona

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I have absolutely no respect for the idiots that run this place. They screwed over my apartment complex by taking away the residents' mail rights. They wrongfully accused the complex of being a college dormitory when IT'S NOT A DORMATORY! I'm not a college student and I live there! They weren't nice to any of my neighbors, or even me, when we confronted them in person about it back in January. They just gave us a note as an excuse for what's going on and it still doesn't make sense. During that time, which was for several weeks, they kept all of the residents' mail and packages hostage at the post office. Even when providing ID, they wouldn't give me my mail unless management of the complex came to get it. I had no idea if I was ever going to get my mail again and the packages from my family was almost sent back (who would have had to pay the return fees). To make it even more stressful, they also took off the locks on our mail boxes (with no warning) with our mail still inside them for anyone to take. Today, we are getting mail again, but that's because USPS has been forcing the residents' mail and packages into the hands of untrained individuals (management). Residents also can't hold or forward their mail at the post office unless we buy a rented mail box from them, which I will not do. I've reached out to postal inspectors, sent complaints and more to the proper people about this situation because I don't understand how the postmaster is getting away with doing this legally. They all turned me away. The USPS system in Arizona is such a joke. I hope these a-holes get what they deserve because they destroyed a small community and don't even care. read more

I can not express how bad this mail service is. I have lived here for 5 years now and have not once recived my package on time. I had a package that was supposed to arrive today but it did not because of poor weather conditions. it is not snowing, nor is it raining, there aren't even strong winds. in fact this is the best day that it had been for the last week, the roads are perfectly clear and have been for days now. there is exactly zero reason for them to have not brought my package other then them simply not wanting to do the work. it's not that hard it can't be, the rest of us go to work just fine yet the mail servers have decided that they would rather not. if I could give a -1 i would read more

Only selecting one star becuase I can not give them negative stars. Very poor service never pick up the phone when called. Pretty sure they are stealing mail. Keep saying the place we are at is vanct even after we talked to them in person and filled there card out. So the return to sender but the sender never gets the package back. This is by far the crappiest post office in the US. read more

An issue with compliance has closed our local postal office. So, first time to this site. Went inside and waited to ask questions. Clerk rather short with the comment "go to parking lot, there was a sign on the door". Hoofed to the back and found the service folks there to be compassionate and sincere in efforts to help us. Small place that may need an update to help with distance. This week has been more challenging for the seniors with long wait lines. read more

Although the people working the desk are great they have lost 6 of my packages marked as delivered. I needed these packages and they aren't easily replaced. They do not answer their phone. +1-928-714-9302 you can try if you would like. read more

Had a package updated/tagged as out for delivery, they delivered my mail and a SEPARATE package but not the package i was watching for which was marked "out for delivery". Then the tracking updates to say there was a delivery attempted but front door or driveway was inaccessible!? Complete bs. ESPECIALLY considering they delivered a DIFFERENT package....TO MY FRONT DOOR. guarantee they just didn't separate and scan appropriately. Soooo disappointing. Mishandling and EXCUSES at its finest. read more

I cannot believe they keep the Postmaster here. The most incompetent group of people on the planet. My carrier calls in sick every other day... One of the substitutes that actually bothered to deliver packages to my house recently said, "Your neighborhood was 'blessed' with the worst mail carrier in history." He said he has called in sick constantly for the past year and the managers do "nothing about it." These same managers have made excuses for him to me at least ten times now. They have lied to my face every time I have gone in to talk to them. Five different managers and the Postmaster herself. I have lived here 30 years and the past year has been beyond RIDICULOUS. They appear to have simply given up. This winter has shown that they just don't care anymore. I have received mail 4 times in the past 6 weeks. It has always snowed in Flagstaff, but this is the first year they have just stopped delivering mail altogether. Not sure what they are doing all day, but it certainly isn't delivering mail. At this point, I'm wishing they would just shut down and let UPS take over. Those people certainly know how to run a delivery service. read more

After building a new home in Happy Jack, I visited this location in order to get my mailbox setup at my community (a cluster mail box). On 9/27/24 I provided all the necessary paperwork and completed several forms. I was told that it would be processed in Phoenix and a locksmith would be dispatched to key the lock and in 4 weeks I could check back. This location never answers the phone (so why have one) and I am 75 miles away from this location. On 11/16/24 I visited this location again to follow up and was told that nothing had been done. The supervisor was dismissive and said he would email me when keys were available. There were 2 other people in line with the same issue. Some had gone 6 months waiting for this location to provide keys to their mailbox. I have filed a complaint against this location and will escalate until it is resolved. I had seen other bad reviews on this location but now I'm living it. read more

This post office (the one downtown on Aspen) is consistently the worse place to ever have to do anything. The employees are some of the rudest, most entitled people I've ever had to deal with and it's a popular opinion in town. And that's coming from us long time residents and/or Natives of Flag. Just recently, the man who's worked there since forever was talking trash in front of us customers about a patron there. And yet is wasn't surprising. Go anywhere but here. Even Phoenix would be better which is saying a lot. read more

This post office is probably the worst business in all of the US. the employees are uneducated, incompetent, and RUDE. They can't do a single thing right and literally every package I have had shipped to my house in flag has been "lost" due to insufficient address. I live in a house. The address is correct. How is anything but this postal office itself insufficient? The first time a package of mine was lost here was about a year ago and it was a wristband to a 3 day festival. I was getting text updates and told by employees here that it was returned to sender. Crazy thing is when I asked for the post master and threatened lawyers they magically found the wristband. However the label was removed and it was in an employees desk? Interesting huh. Overall this place shouldn't exist. Don't use them, just pay extra for fedex or something. read more

Have you ever heard of a USPS employee withholding medication from a disabled veteran because the postman didn't want to put medication in the box? YES! This Post Office literally tried to withhold a medication that I can die without taking because Jessica H. Moore did not like the fact that I was upset that 1/2 of my medication is delivered and 1/2 of it is not. She literally held my medication in front of me and told me to "go to the VA." Fun fact. I recorded it all. If Jessica should ever dare say "thank you for your service", it's all lip-service. Update: retaliation is now being documented. Not only are things not being delivered but items from "flat rate packages" are being sent back to my friends and family and notes like this are being left in my box. Notice they don't say how I can retrieve the package? No supporting info. No info for me to collect. Nothing. VERY UNPROFESSIONAL THRU AND THRU. I will document EVERYTHING. read more

US Post Office - Post Offices Near Me - Flagstaff, Arizona

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I would give ZERO stars if it were allowed. * Management absolutely sucks. * Management/Postmaster: Incompetent, unresponsive, never answer phone, lie like a rug. Window workers: Generally helpful. Delivery Workers: Not so great. I have witnessed one drop a letter in the gutter by a mailbox - drive off and leave it there. Recently I went 4 consecutive days without delivery, continuing even after snow was plowed. I regularly get my neighbor's mail and vice versa. They definitely do not work for taxpayers. Mail always slows down around the time union contracts are negotiated. read more

Clearly it doesn't matter what people think, this post office and its employees are just going to keep being useless and lazy. I have called 14 times over the past hour to try to catch 4 separate packages that the mail carrier was too lazy to deliver yesterday. I have 3 more arriving today, which I assume will also not be delivered. All gifts for my college student. They were all returned to sender as "addressee unknown". I am not unknown. I am right there in the mailbox. In fact, I got other mail addressed to me! And I got packages from the same order delivered by UPS and Fed Ex. But the USPS mail carrier doesn't have time for all that fancy reading stuff. At the very least they could've just left a notice to pick up at the post office like they usually do. (We've never gotten a single package actually delivered from this office. Not one. They always return them for us to come pick up. Of course I don't have that issue with UPS or FedEx ever) Nope. They returned to sender, Immediately. Seriously? And this mail carrier has a license and is operating a vehicle on the open road with all this brain power. That's terrifying. I tried to call the location as I am not in town currently, but maybe they can't figure out how to operate the phone and they just think that ringing noise is some pretty music. Lazy, useless, incompetent. Unfortunately no one can do anything about it. read more

Terrible service they refuse to pick up the phones. Do not use usps in flagstaff. Use fedex or ups

Post Office was RUDE and was unsuccessful in locating a Christmas present for a family member. Did not apply or use the redelivery slip. It appeared then that the package was lost. Mailed in time with an expected delivery of 12-19- 2023. Took hours to sort this out. Who was the rude man at the counter? They never used the redeliver slip. Don't mail unless you pay for a signature confirmation slip! read more

I'd understand why pool have a job they can not do correctly. Thursday the package is out for delivery about 3 o'clock in the afternoon it changes Friday all day it shows out for delivery when it's 715 it shows that our driveway was blocked so they couldn't leave the parcel while we were home had cars in the driveway and very accessible to the front door I have never seen a pull into my driveway anyway Try to call now you get to 800 number If I could give a zero I would Our normal mail carrier is awesome and I have no complaints about him he should have 10 stars read more

Flagstaff carriers are the worst. If I could I'd give them negative ratings. Both offices have helpful and kind people working there. I feel sorry for them due to the fact they have to hear how crappy the carriers are. And most of them agree too. Thank goodness for UPS and FedEx!! Amazon please fire USPS carriers!!! read more

Great service. They helped me out with an Amazon delivery that went wrong. Good people working 4/14/23

This place is awesome all the employees work so many just to help people get their mail cut them some slack!

So much incompetence with the usps. Can't ever get a hold of anyone and when you do they're unhelpful and apathetic. I don't wish dealing with them on my worst enemy read more

Don't ship from here. Took them 8 days to get it to Phoenix annex ?? It was shipping priority express (the most expensive form of shipping) to CALIFORNIA and was supposed to arrive 8 days ago. At this point I don't think it's even in Phx maybe just stolen. They won't refund me for express shipping and I'm out over $300. The people here are incompetent and rude. They also don't even have a phone number to contact. Do not ship here. Go to UPS. Anywhere else!! Listen to the bad reviews, any good ones are probably fake. read more

Our post as l service in FLAGSTAFF is awesome. Although lines here can get long it moves rather quickly with an ever changing display case of philatelic items to view. The manager David is also the passport specialist and today he made the passport application process incredibly smooth and first class. Online shipping is the way to for speed and ease. The do it yourself shipping g postage center in the lobby is really slow it complicated for non tech say users. This facility really could use a vending machine of assorted stamps and goods. Preprinted online labels and package drop off is a breeze, a curbside package drop would be awesome. I like to read the greeting cards for fun. In Flagstaff if we mail something it is usually delivered the next day. read more

US Post Office - I like looking at the stamps in the showcase, it's like a mini art gallery. - Post Offices Near Me - Flagstaff, Arizona

in my 3 years of living in flagstaff i have never, not ONCE, received a package to my actual door. i always have to go in to pick it up or else they'll ship it back. i live in an apartment complex with explicit package drop off areas and they are evidently too lazy to be bothered. no matter how many times you request a redelivery, they will NOT attempt to redeliver your package and will instead send it back if you don't just go get it yourself. i'd leave 0 stars if i could. the actual staff inside is sometimes pleasant, but often short with you and unhelpful. just terrible. read more

Easily the worst Post Office I've ever encountered as a private citizen and as a professional shipper/receiver. TOTALLY unreliable delivery. When (not IF, but WHEN) your package is misdelivered, they will tell you to go collect it yourself from the address they left it at. They don't leave notices in your mailbox; they just hope you notice that you never got anything and come into the local office. I've opened 5 or 6 cases with USPS because of their incompetence. When I complained about our mail carrier, I was told, "We know he has problems, but he's part of a union, so we can't fire him." My friends have also received mail that was opened, rifled through (missing gift cards and cash), and resealed. This post office is GROSSLY incompetent. read more

Very fast and efficient passport process! Would absolutely recommend coming here. The staff were nice and very welcoming. The only issue is that I had to schedule my passport appointment a couple weeks in advance but that's not their fault! read more

The Flagstaff Post Office just dropped my mail in front of my door and I hd to CHASE it into the NEIGHBOR's yard! Luckily I caught up with a package that I had spent $200 on. Why aren't envelopes put in the mailbox? read more