This is an indirect Verizon Store. Not the Direct corporate Verizon Store. When you call customer service all representatives recommend you walk out immediately and go to Thier Direct Corporate Stores. I asked several times how purchasing my phone at this store will impact me negatively opposed to going to the direct store and the reps just shrugged and said it doesn't. And thats the case...Until you have a problem! And that's why Customer Service Highly suggests you don't purchase your phones here. I had a terrible experience the other day at this store and I'm still waiting for them to credit my credit card as promised without the penalty restocking fees and extra charges as my phone was dead on arrival. Huge disconnect where my phone received no text messages and intermitted phone calls. Which to their credit happens at times but they were out of stock of my Note 5 and would have been left stranded with no phone till they could order me one. Which as any parent knows is terrible when you can't be reached by anyone handling your children. That being said they are still trying to stick me with BS charges and not giving all my money back so i could buy my phone at the Direct Store who has one immediately for me. (Really not cool) Causing someone more Financial Hardship when it legitimately didn't work out. I highly suggest driving down the street and purchasing your phone at the Verizon Store Directly. Save yourself the extra HEADACHE. ^AFTER POSTING THIS "Ashley, we are sorry to hear about your experience with this store. This isn't something we like to hear. Please give us a call at your earliest convenience at 208-685-1488 or email at consumeradvocacy@gowireless.com so that we can get a little more information to see if there is anything we can do for you." Marci from their customer service reached and worked everything out with me. I wish that this customer service number was given to me while in the store...they might have been able to retain me as a customer. read more

Thank You To Jose for helping me with with charging cord and adapter issues for my I phone he gave great customer service more than I can say about trying to do things over the phone which required 5 phone calls which was big time frustration! read more

I was very happy with my experience here as they helped me activate my new phone. Great customer service. I can't say the same about the 2 other verizon stores I went to before them. This will now be my go to verizon store. read more

Fast, friendly, efficient. We use them often as they're our business providers. We appreciate them not gouging us each time & genuinely being helpful. read more

Small location near Costco. Parking a definitive problem at times. Switched to Verizon this past week. Three lines. Took a little longer than I expected. Did not explain costs of transferring lines so took one star off. Minimal selection of accessories. read more

***SUPERB CUSTOMER SERVICE*** I've been with Verizon for over 2 decades on & off. This location has the BEST PRO STAFF i've ever met. Everyone has been soooo friendly & knowledgeable with immediate service! Especially PRISCILLA, the Assistant Manager, deserves a raise! She REALLY helped me when my senior dad got his iphone stolen! I was soooo impressed by her professionalism, fast yet precise timeliness of setting up a new iphone with the best price & package for my family account; better price than even Costco! She's also answered all my Q's over the phone on few occasions! Priscilla is the BEST!!! I appreciate you very much!!! read more

Took my phone to the Cypress Store. Jon, the manager was so patient and kind. Got my phone to working great again. Thanks so much Jon.

Such a pleasant phone buying experience. Thank you Priscilla!! So helpful and seriously so fast. Never thought I could get out of a Verizon store within 45 minutes. Will be back here each time I need to upgrade my phone! read more

Went to Verizon store in Cypress. The one in the same area as Costco. Had a gentleman name Zyland help us out. He was Awesome! VERY HELPFUL and courteous. Go there for Good customer service.. read more

customer service very helpful, especially Jake. thank you for helping me, much appreciated

Would've given 5 stars but manager Omar was shady, placed an order with him , never got called when it arrived, called two days in a row to ask was he there I was told he wasn't in "yet", then when I came into store he came in late , was really jittery wouldn't be surprised if he's on drugs . Store is clean and the other two staff are helpful but the manager is sketch. read more

4/6/19 -- Stopped by our VW store to get some accessories. Zylan helped us. A great guy--made sure we got the best deal and that we had a clear understanding of our new wireless ear buds. Zylan even called us today to be sure that we are happy with our new product. Superior customer service! 3/26/19 -- Went to my favorite VW store in Cypress next to Costco today to upgrade my iPhone & iPad. Jon did an awesome job at working the best deal for me and setting my new equipment up. Blake also gave us great advice on accessories. We've been coming to VW Cypress for years. Wouldn't go anywhere else. Very happy! 2016 -- Upgraded our iPhones yesterday. Jeff Lotstein helped us and did an awesome job. We love this VW store and the staff. They all work as a team for great customer service. Wouldn't go anywhere else! read more

I had probably the best experience at a "Verizon" store ever this last week. I was helped by a lovely, Knowledgeable young woman named Priscilla. I came in with so many questions and concerns as regards upgrading after 4 years! She took time to review my usage and listened to what I was trying to achieve with an upgraded iPhone. She made me feel relaxed and confident in my final decision. When returning to pick my new iPhone 8 up, she made sure everything was perfect. Her manager Cesar was so helpful as well by providing his own personal computer to help complete my purchase. I tend to be pretty tough when out shopping. So many times employees either show no interest or you can see they've never been trained properly. Customer service is the heart of any successful business. For that reason I will be happy to refer friends, family and anyone that asks to check in with Priscilla! I honestly feel that I was helped by a friend. Thanks Priscilla for your professional and friendly handling of my small piece of business. I certainly appreciated it!!! Attention Management.....make her a trainer of future employees!!! You'll be stronger for it! read more

Came in to upgrade to an iPhone X, but changed my mind and went with the iPhone 8s after Gaby easily explained the differences between the two. I realized that I wasn't ready for the future just yet. It was about an hour before closing, and she was very helpful and friendly with me and the other customers even though she was the only representative at the store. Great service, will be back! read more

Fair pricing and a knowledgeable staff. Great combination. Everyone was also super friendly, and I'd recommend checking the place out.

The staff here are always attentive and knowledgeable. If you're looking for a Verizon store that will speak to you honestly about your service and leave you feeling confident about any purchase you've made, this is definitely the one. Kudos to management and staff for making us feel so comfortable navigating the often confusing world of cell plans and devices. Will definitely be recommending this place. Thanks again! read more

I came into this store angry because a previous verizon store said i was not authorized to make changes to my phone. I saw this store on my to a different store and decided to take a chance. Pamela the manager greeted us right away, no wait, and started helping us right away. I got a new phone, my son got a new phone and she got us the most for the trade in, even though mine was 3 years old and wonky. She was honest about all costs and features and she never tried to upsale or give me anything I did not need. If you are a verizon user and are in the area this is the store for you and definitely will be for all my future purchases. read more

Great service here. Same as any other store regarding my phone plan. Nice ladies working today.

If you are paying your Verizon bill in cash, make sure your ready to pay an additional $3.00 service charge? For cash? Spoke to representative there is no service charge if credit or debt card is used? I've heard of service charges on cards but cash? So if you do decide to pay your bill with cash you should go to official Verizon store, not these jokers read more

Visited the store a few weeks ago just to check it out. Both employees were very attentive and friendly and not condescending like at other electronics stores. When I'm ready to buy, this is definitely the place I'm going. read more

I am happy to have found this Verizon store! Steven F. Was awesome! He gave me and my mom great customer service and was friendly and respectful :). With genuine customers like this, I will continue to be a loyal customer to Verizon! Keep up the good work! read more

Don't go here!!! Go to an actual Verizon store!!! Was told that I could trade in my old phone for a discounted price on a new phone. The salesperson said that these accessories were included in the trade-in. The bill ended up being hundreds of dollars more than what was expected. Came home and reviewed to find that none of these accessories were included even though we asked more than once and were told that they were. Called the store, and they said they had no manager to report to but if we came back, they would get us our money back. Came in and spoke to the salesperson that served us and they said that they would not be able to take the accessories back unless we also returned the phones because they had been bundled. Asked the salesperson for their last name, so I could file a formal report, and they refused to provide their last name. Realized after they're not even a Verizon store! Just an authorized retailer. Bottom line: save yourself the trouble and go to an actual Verizon store. read more

Only reason for the 2 stars is that a employee just came on shift and was able to help me immediately. I walked in here because I was having a problem with my brand new note 5. I needed to know if they could help me or I had to go to corporate. I waited for about 20 minutes at which no point did she even acknowledge I was there. Luckily a gentleman just came on shift so I asked him my quick question and got outta there. He informed me I had to get my prob documented by customer service first. So basically I waited around for nothing and completely wasted my lunch break. The lady working there helping people setting up there phones could have at least asked what I was there for or say she would be right with me and I could have gotten out of there a hell of a lot sooner. read more

The store has been newly renovated along with new staff and management. The store looks great and the people working are definitely there to help you out with what ever your wireless or home services may be. I was told to leave a yelp review so I can receive an accessory discount and they gladly did that for me. read more

This review is mainly for employee manner and work ethic toward customers. The employee girl named Yvonne was rude, has no work ethic, and totally has no understanding on company policy. She repeatedly talked to customer in upset tone of voice for something she did not know the whole situation yet. Luckily, I got the problem solved at another store with much better attitude. read more

I'm so glad I found this Verizon store. The staff here is so friendly and knowledgeable, and the location is so convenient right in the Costco parking lot. The store manager Ian was the one who helped me and made the process of getting a new phone so easy and painless. I'll be coming here from now on for any of my cell phone needs. Thank you so much! -Gigi Ruiz read more

My friend and I, Elizabeth, had an most wonderful service in this store on 10/21. I was looking to upgrade my iPhone, a gentleman name Rod help us, he is so knowledgeable and patient, answer all our questions. We can not be happier with his help. He should be recognized by Verizon As a excellent employee. read more

Just went in to this store recently and bought a phone for myself. Staff was very friendly and explained things correctly. I got hooked up with a tablet for FREE! Definitely going back and recommending this store to all my family and friends. read more

Wonderful staff very helpful kudos to both Gaby and Priscilla with there very helpful service would recommend this location to all my friends. They helped me with all my questions best experience I have had at a Verizon store. Thanks again read more

The new manager Arthur Gonzalez is great! I really love the staff inside the store. Super helpful people inside ask for the manager he really knows his stuff. He saved me almost $50 on my bill and got new phones trust me just go in to check up! You won't regret it. read more

So helpful and knowledgeable. These guys know their stuff when it comes to cell phones! Such great service!

Came in for an appointment & their team was so helpful and extremely patient with my husband and I! Thank you guys

Michael was very patient with us and wasn't rushing us to make fast decisions. Also explained in detail all specs of all the phones.

This store is literally one of the best stores I have ever been in! The people there are super helpful and most of the time it's not busy. I left the store with no questions they were amazing. I would recommend this store to anybody nearby, even if you have questions just their personality is great! read more

First trip- sign on door says we open on sundays fromm 11- 5, was there too early by 20 minutes- went to Costco got a hot dog and came back. 11:00 came and went called store phone- doesn't open till 12, went home came back at 12, spoke to the only person there about switching S9+ to Iphone with their advertised deal- ok will give you $440 credit towards the new 5G Iphone of $800, I said alright but how do I save all of my info, i.e. messages, contacts, photos and text messages? He said that I have to do it with a computer, I don't know how to do that- went home and looked it up on the website and there's this app called IOS, if you have both phones side by side, it will transfer it over. I went back and showed it to him and he says oh we don't do that here, you have to buy the phone, give us your phone and do it at home, thought that wouldn't do me any good if you take my phone. He kept saying we have to wipe your phone clean as soon as you give it to us, but I just want to make sure I will keep all of my info. He says we just transfer Iphones from the cloud, explained again that I'm trying to get the Iphone. Tells me to back up my pics with SD card, ok, looked it up and it says to purchase it at a Verizon store, ok, went back to this store at 4pm and door is locked with a handwritten sig that he will be back at 4:45, but don't they close at 5. Went to run errands came back and he was there at 4:40, asked to purchase SD card, he says oh we don't carry those anymore, go to Best Buy, ok went to Cerritos and purchased one and backed up my photos. Happy now, will go there and deal with someone else and purchase the phone, lo and behold, guess who opened store at 10, again keeps telling me Verizon cannot transfer your media to Iphone. I keep seeing it on the web that you can, is there anyone else coming in today- manager named Dustin, I believe will be here at 12. Ok went home and came back, spoke to manager for 2 minutes, of course we can transfer with IOS, I was very relieved, I said ok I would like to do this then, he says I'm too busy, guess who I went back to, OMG. ok let's do this so I can get it over with, brought out new phone, started the process. Then he says oh you guys have a family plan thats really old, you're grandfathered in but you need a new plan, WTF, well how much is this? $480 a year, F that, walked out, can't wait to get another carrier - wasted a day and a half especially with the one kid read more

Everybody is amazing at this store! Come visit when youre close because i saved money just by walking in the door. I dont really post, but i had to make this store known!!! read more

I've gone here for years. They were always helpful. opened my bill and was over charged 200. brought my receipts in, spent 1.5 hours there and no resolution. Extremely dissatisfied with his customer service. Rude as heck. Never will I give them my business again. read more

horrible sales person and needs additional training. I wasted hours in this store only to find out they couldn't sell me the phone I originally asked for when entering the store. Not only that the sales person was condescending and smart mouthed and actually insisted that I couldn't pay full price of $800 plus but needed to make payments...because Verizon required it. the straw was when she said "oh we only have one I7 phone I can't sell it too you" after wasting hours!!!When I asked for the address to another Verizon store because my "only" phone was broken, she said I don't know the address, There is so much more she said and did I can't even put it all here. I've been a Verizon customer before they were even Verizon - they don't need a person like this working at their stores. At the very least this location should train their personnel better.. read more

Fast and courteous service. Brenden was very helpful and took his time getting us what we needed. We went to the store at the Cerritos Town Center yesterday and were met with a very rude and incompetent employee. Thanks Brenden for being so efficient, polite, and having knowledge of promotions and data plans. I would definitely drive an extra 5 miles to go to this store again. read more

Best group of guys ever! Knowledgeable, friendly and fixed my issue quick. Clean store. If you need any Verizon services. Stop by and visit Jesse and his group. read more