Great customer service. No line and they answered all my questions about a fishing license

5 stars for costumer service! We came from Big 5 in Cerritos looking for baseball gear and they were rude and appeared so bothered we needed assistance ( Cerritos location) We came here and it was so much different. Costumer service was great . They acknowledged us immediately, helped with our questions and ensured we got a good fitted baseball helmet for my son . Don't go to Cerritos they are rude. Come to this location, they are very welcoming and helpful! read more

I would like to say that Jeff is awesome. He clearly knows his stuff and has given me a lot of advices from outdoor trips to airsoft and whatever hobbies I have. He understands people and listens. Jefffrey deserves a raise and a promotion too. read more

Big 5 Sporting Goods - Pistol Case and Range Bag from big 5 - Sporting Goods Near Me - Buena Park, California

See all

Bad service the workers don't do there jobs right I really dislike how it looks like there's no one to help I think this place can do a whole bunch better read more

I thought this location was clean and had nice staff. Easier to just come here for Little League stuff than Walmart or online. We can try stuff on here. My local sports teams have coupons here so it's definitely worth it. read more

There are a lot of different outdoor products. Most of them are cheap, but the design and quality are mid-level.

I need to remember to go to big five when I'm looking for swimming things or sports stuff. I'm always going to Walmart first and they don't always have everything that you guys have. I want to Walmart. I went to Sam's Club looking for swimming toys and finally found it here, so I'll remember that next time read more

The staff is very friendly and the selection is good. I have booked that a cooler a beach chair and a stadium cushion there and the prices were reasonable. read more

They have the worst customer service ever I will not recommend no one to go to that store the girl over there. They are very rude and they don't know how to talk to customer. This is the second time I go to the place and it's the same experience always rude read more

They have good outdoor products at reasonable prices. Fairly easy to find the items you need

Great service with staff and manager. Manager was very kind to let me use one of the one day deals from another day. Didn't deny me the special which was so coool. 100% will go back. Oh yeah I bought a Wolverine jacket. The manager is a veteran if you happen to see him or do business with him. Recommend him read more

Came in to browse around on a Saturday night around 7pm. NiCEST staff ever. Super helpful and friendly.

I was charged 2X the price on 5 items and 2X on 2 separate items, 20.00 more than the store sign on a third item....I had the ad open on my phone, he supposedly scanned it Third time this exact thing has happened at this store. I'm taking it ALL back in the morning, getting my money and shopping elsewhere at this point. Being nice to people is great..but having to pay for kindness on my bill?? I say go ahead and be unkind..but charge me the right price! read more

Big thanks to Luke. Went in to get some wrestling shoes for my duaghter and Luke helps us, very kind, helpful and informative. Thank you Luke. read more

Love coming here for a lot of things. The staff is always friendly. The new layout may confuse you if you have not been here in a wile but they have plenty of friendly staff to help you find what you want. Way to go with the remodel but keeping Service on point. read more

Big 5 Sporting Goods - Sporting Goods Near Me - Buena Park, California

See all

I went Saturday 10/21 and the employees were so kind! The employee in the back Young man approached me and kindly asked me if I needed help, he helped me take my canopy to the cashier register and to my car! Also the young man at the cashier register was very kind and quick! Really great customer service & clean, organized store! read more

We've been shopping at this location during this summer to stock up on swimming gear and accessories, workout attire & a punching bag stand. The coupons are great and we're happy w our purchases. The staff is friendly & super helpful. Masks are required & so is social distancing. read more

Big 5 Sporting Goods - Used my coupons to stock up on Swimming accessories, $9 sale price water bottles & a punching bag stand - Sporting Goods Near Me - Buena Park, California

Insane Return Policy. I recently purchased a C45 Firepower Soft Air gun and discovered the product was defective the first time I attempted to use it (the magazine would release without touching the magazine release button plus the magazine loading door wouldn't lock and would randomly open spilling the pellets on the ground). When I attempted to return the defective item to Big 5 I was told that they only take returns in original sealed packaging. How can anyone know if a product is defective without opening the package? If this is the store's policy it's insane! Another example why most folks have turned to Amazon. read more

Unfortunately my experience was horrible! The Asst. Store Manager happened so to be this lady that was rude,and clearly didn't know how to handle Customers While she was under pressure. My phone order to hold a pair of hiking boots was made at 945am,store opens at 10am. I finally got over to store in Buena Park,off Knott Ave at 430pm. Just to find out at cashier stand that they had one size 5 and 6 in the box! So I couldn't buy the boots. Not only did I just spend $250 there,but Asst Manager didn't even offer a courtesy to get a discount on other hiking boots that were on sale the day before. She was super rude. I ASKED,may you please call another's store? She said no,but pulled a receipt from register that showed all the locations that had the hiking boots. So,once again her attitude towards me was very rude,and apparently not the best experience as a customer for me. I did find the boots in Cerritos. Here,I did buy a wagon,hiking poles,oxygen cans,and some slippers which was all on sale. For this, give them a two star! 1 for awesome sales,2nd star for the young man name Juan,who seen how it all went down,and offered to walk the big box wagon to my truck with me. I did tip him $5bucks,and stated,I will never return to this store because that Asst. Store Manager. He apologized on her behalf. read more

See all

The customer service here was very friendly. I came in today after seeing a advertisement deal on a 10x10 canopy for $80. I went straight to the cashier, where this young gentleman was able to locate the item for me and even helped me load it into my car. I was in & out with in 15 minutes! I would come back to this location! read more

This is a typical Big 5 location. They have a lot of stuff and it's usually at reasonable prices. The customer service is not top-notch and you may have to wait a few minutes to get some help but you wIll eventually get helped. It's usually worth the wait for their prices. Every time I have been here I have found what I am looking for and have been happy with the price. read more

Located at the corner of Knott and Lincoln in a stand alone building in the corner of a little shopping plaza whose neighbors include rite aide, my favorite Tshirt place, Pine Hill KBBQ and Home Town Buffet. They are always fully staffed eith smiling friendly employees. This is my go to stop for excercise accessories. They have a good selection of weight lifting gloves, tapes, clothing, ect. They ususlly have a good sale selection of shoes in random colors and styles which is kind of cool. When I was rehabilitating my arm, I was able to pick up some light weights to help gain strength. If your not into fitness, they also have a good selection of camping stuff, survival stuff, outdoorsy things. It may not be the best sport place but Im a fan. read more

I never got the names of the workers or the manager but everyone today was extremely helpful and very kind.

First tri coming up next month. Have gear for training, but want to look good for the event so I stopped in to check out their sales. With the service I was given, I would have bought stuff even if the items weren't on sale. Professional, friendly, knowledgeable and not judgmental. Walked me around the store - found me items in the back storeroom, convinced me to try things on (hate doing that, rather buy and return or exchange if I have to) and made sure to let me know what was on sale and if something was due to come up on sale soon. I wish I remembered his name. Anyway - the store is a packed tight with merchandise almost to the point that it looks somewhat cluttered but it's at least an organized clutter. I didn't have to look for workout gear in three parts of the store. I didn't have to wonder if I was looking at women's workout apparel. If you're reading this - take this with a grain of salt - it's very likely not everyone working there will provide the service this guy did - but if they all did, this would be my go to place for outdoor and sporting goods. read more

Absolutely disgusting. Two days ago I came here to buy two fishing rods which I used for a total of 3 hours. Today I came to return the two rods with a receipt and all original labels and packaging. I was refused a refund because it was "used". This makes absolutely zero sense as a customer cannot possibly know if they would like the item if they had not used it. This leads me to question whether there are other shady dealings occurring in this store. I highly do not recommend going here as there are a bunch of other better sporting shops nearby with better customer service. Do not do business with these financially hungry pigs. The staff is downright rude, lazy, and clueless about their own products. It's like they couldn't care less about helping customers. The store is a chaotic mess, and good luck finding anything you need in that disaster. The prices are outrageous for the junk they sell. This place is an absolute joke. Save yourself the trouble and shop anywhere else but here. I would leave a zero star review if I could! read more

Stopped by this location to buy soccer balls for orphans in Mexico. Alex and Melissa were so helpful, friendly, and professional, not to mention knowledgeable. Will definitely return to this Big 5, even though I don't live near. Thanks guys. read more

Irene the manager needs proper training on how to handle customers. I'm sure she is the one with all the bad reviews about a lady manager. She has no experience in business she told me she couldn't let me lose like a dog in the store. Seriously the manager? That is why this Big 5 is going to shit I won't be surprised if it shuts down. read more

I am very happy to get the harbinger weightlifting belt for working out at the gym, because I need to use it as they last longer than the old fashioned ones from the 80s. Also, I enjoyed wearing the back foam support for comfort on my back without bending over or improper lifting for lifting weights. However, I have been working out on my bodybuilding for 8 years since I was 15 years old. I still liked to ask one of the employees a question about fishing boots, if it's suitable for snow, but it cannot work of walking in the snow without any waterproof boots from insulation and real leather models. Lastly, I'll have the other weightlifting belt in case one of my family gets worn out, if they needed a new one, someday. read more

This is the nearest sporting store near my place and it's very convenient- just a couple of walks away. While the store is located in a strip mall or mini shopping center, it has a plenty of parking spaces. The store is packed with huge selections of sporting products from footwear, fitness accessories, sporting accessories, etcetera etcetera. Oh and guns, woohoo, second amendment... IMO, the staffs have been very nice to me and to some others, in all fairness. The price are bit priced higher compared to some other sporting goods, but they often have sales and specials, so not too bad. read more

This was my first and probably last time in this store due to the manager's actions. I was there on 11/24/17 at approximately 4pm. The line was long and instead of helping the next customer in line the manager helped the last customer, who appeared to be a friend, cut the line and assisted him with his purchase. The manager then left the register area and left the cashier alone to deal with the line. Very unprofessional behavior. read more

I was skeptical driving into the parking of this location today. We were looking for a pair of running shoes, knowing we just left another Big-5 location and they didn't have the size we were looking for. It was quite busy, there was a big shoe sale that started that day, yet after all the noise, the kind, larger Asian-American salesperson in the shoe dept, helped us as well as the other patrons out with as much speed as possible. The shoe, size and color we were looking for was definitely available there. Their back inventory is HUGE compared to other locations. I'm a huge fan and definitely a believer in "Never Judge a Book (Sporting Store) by its (Parking) Cover." Will definitely be back to this location. THANKS!. read more

Bad service , unprofessional manager, the workers don't know the products, leader ship here is all bad. Every person in line was unhappy

This is the worst customer service I've ever had in a long time had to raise my hand to get 2 employees talking while I'm standing at the service desk waiting for help finally got some help checking out the phone rings and she makes me wait while she finishes the phone call I will never shop at that store in Buena park again and 1 star was being generous read more

If I could sum up my experiences of the day: Shoddy service by inept employees. *sigh* I decided to go boarding tomorrow... and I also decided that I needed clamps and a new leash (sounds sort of S&M, come to think of it). I'd had many piss poor experiences at this location, but I happened to be near it today. I'd just whip in, pick up my purchases, and whip back out. I shouldn't have to deal with crappy employees if I made it quick. Oh, how wrong I was. I circled the tiny store twice, but I honestly couldn't find one area of boarding accessories. Looked around for salespeople, but none were around. I finally tracked one down by the running shoes and solicited his help. "Where do you carry snowboard leashes and clamps?" "Um, let me show you." He takes me to the snowboard area (which I already checked), and mutters in confusion to himself. "What did you need?" "A leash and clamps." I was patient, I promise. Still confused. Moving random beanies around. He holds up a rubber stomp pad that is clearly labeled "STOMP PAD." After glancing at it for a sec, he asks, "Is this what you were looking for?" "No. That's a stomp pad. I need a LEASH and a CLAMP." "I don't think we have much of anything right now." Damn, one star for you, Big 5, for having no real inventory and no really knowledgeable sales staff! "But," dude continues, "you should check out Sports Authority on South Street. They have lots of stuff there." I'm giving you a bonus point for actually referring me somewhere... although it's strange that you're recommending a competing business. Oh well. read more

I purchased some Everlast hand wraps from here 2 weeks ago. I used them 2 times. And after the second use, I noticed the stiching had come undone. I decided to return them. But I lost my reciept. I wen't into the store, explained my problem. The AM walked away, came back and let me exchange them for a new pair. The product was obviously defective. So I'm very appreciative they were able to help me out. And as for the other reviews here on yelp about this location. Remember your shopping at Big5, not REI. Don't get your hopes too high. read more

The lady I spoke to on the phone was very rude. She was giving me attitude when I was asking simple questions about their stock. I would've considered stopping by but after talking to her I decided not to go. read more

Poor customer service, condescending cashier. Example you have a whole row of items and the price tag over the items says 14.99 , so when you go to purchase the item . The cashier says $20, I say no the price tag says 14.99. Cashier says "No you need to check the model number" . So they expect most customers to say "oh ok I will just get these for$20" I hate when stores try to hustle and nickel and dime the customer. Beware !!!! I will stick to online and Dicks sporting goods read more

A good place to pick up a last minute athletic cup and strap for soccer. In and out in a few minutes. Cheap prices, good service. Selection is limited but I won't complain as I am in a pinch looking for other equipment that is out of season. read more

I stopped by here to look for a pair of cleats...soccer cleats. They didn't have a wide selection for women, which was a bit disappointing, but since these cleats are actually for my kickball games I wasn't looking for anything fancy. I found a pretty goof pair that I just know will help me get some air on that big red ball. The customer service was pretty good. I asked to see a couple of different styles and was quickly helped. I also found a pair of addidas pants.....super comfortable! read more

Since I'm signed up for their 1 day deals through email, I always see what deals they have. Today they had a flat bench for sale. I drove in and was lucky to find one. The minute I walked into the store, a young Asian man approached me and asked how he could help me. I should him the coupon for the bench on my phone. He was able to locate it very quickly. His co-worker, another young man helped him by confirming the SKU number so I was getting the right product and even carried to the register for me. Because the wi-fi was down, the young lady at the register was able to find the coupon code for me to use. Overall it was great customer service from all the three workers who helped me today. Thank you Big 5 for great customer service and experience. Your truly, a grateful customer read more