Wow, Experience and Knowledge is key! I had used AI to determine the shoe preference for trail running with arch support. Wayne who has worked at REI ( different stores) for 17 years helped me find the right shoes. His recommendations were so different than AI but I found a shoe that has the arch support and stability . It was an awesome shopping experience. As much as we love technology, there's nothing better than an in person experience with a salesperson who knows what's out there. BTW, Wayne also told me which brands I could use my 20 % off coupon for members during the Memorial day sale. read more

I love this REI location, it's my favorite compared to the Manhattan Beach store. The customer service here truly makes a difference. Wayne was incredibly helpful; I came in feeling lost while trying to choose new running shoes, especially as a beginner training for a marathon. Even though the shoes selection part was short staffed, he still took the time to walk me through the differences between options and helped me feel confident in my choice. Honestly, if I had asked for help the first time, this probably wouldn't have been my second purchase. The department itself is spacious and wellorganized, with a great selection for a variety of outdoor activities. read more

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I had such a great experience at REI thanks to Joey! I'm preparing for my first backpacking trip and honestly didn't know where to start when it came to finding the right backpack. Joey made the entire experience feel easy and exciting instead of overwhelming. He took the time to properly fit me, encouraged me to try on multiple options, and never rushed the process, which I really appreciated as a first-timer. What stood out most was how informative and thoughtful he was. He walked me through packing tips, how to properly strap everything in, and shared practical advice that made me feel so much more confident going into my trip. On top of that, he was incredibly kind, patient, and genuinely friendly the whole time. Employees like Joey truly make a difference, he's the reason I would come back to REI and recommend it to others. Thank you, Joey, for making my first backpacking prep experience such a positive one! read more

This REI is my go-to for all things outdoors/adventure despite not being a member (currently). Joey helped most recently with planning some future camping trips. He knew the ideal camping spots to head to, the websites to check, proper safety measures, and had great insight on products like a propane-free stove and new ways to make cowboy coffee. The store itself is pretty cool. There's a bike shop inside, ample clearance for the deal shoppers, tents, a decent shoe selection, and anything you'd need to be prepared while out. read more

In the middle of our Disneyland trip, my husband's HOKAs had a issue. Looking for nearby shoe stores, we decided to make the journey out to this REI location, about 30 miles away from Disney. This REI location is in Huntington Beach California. The store is open from the following hours Monday - Saturday: 10:00 A.M - 9:00 P.M Sunday: 10:00 A.M - 7:00 P.M The store does offer curbside pickup which is available until 15 minutes before closing time. This REI location has a wide range of camping, hiking gear, footwear, clothing, electronics and so much more! There is also a in store bike shop that offers tune-ups, repairs, diagnostic, flat repairs and so much more! My husband ended up trying out a few different shoe brands, but ended up buying a pair of Brooks sneakers! He liked how the shoes supported his feet. It was a different style than HOKA though! The team member at REI whom was assisting us was amazing! The team member was able to provide us with different shoe sizes and brand recommendations. We were able to at least get a new pair of shoes for walking around the theme parks! read more

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REI is a Mecca for outdoor adventure enthusiasts and aficionados alike. They have been around since 1938. They carry all kinds of gear for any and all outdoor adventures and recreation. It is an outdoor enthusiast's toy store. I could spend hours looking at cool products. I am picking up a new backpacking tent today and I'm super excited to try it on my next backpacking trip. The service is good but on a busy sale week or on the weekends, you may have to wait a little before you can talk to someone. You should do your product research on line to narrow down your search before going in. Generally, their stores have lots of parking spaces available out front. Depending on what you're looking for, Their prices can range from reasonable to pricey. Nevertheless, it is a wonderful Store and I recommend checking it out. read more

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+ Wide selection of outdoor gear, including backpacker's freeze-dried food, sleeping bags, and waterproof hiking shoes. + Ample parking. ~ Sometimes plenty staff available to help you, sometimes short-staffed. A couple times I saw several customers waiting around and only 2 or 3 employees present to assist. Sometimes only one cashier assisting people at checkout. I would've liked to stay a lil longer and learn more about the advantages of leather hiking boots over hiking shoes, but due to the seeming shortage of staff and my needing to leave early, I had to cut my time there short and settle with the hiking shoes. + Polite, helpful, very knowledgeable staff. - Many hiking gear qualified for the Labor Day sale today. I seldom shop at REI, but unfortunately the one time I shop here, the Moab 3 Waterproof Men's Hiking Shoes, the only thing I needed from REI, weren't part of the sale. - For that matter, almost everything here is exorbitant. + Conveniently located in Bella Terra and right by the 405. Thank you Donald, Stef 144922, and Shannon for telling me about REI membership and helping me find the right fit hiking shoes for me. read more

REI - REI Labor Day sale on various gear. - Bikes Near Me - Huntington Beach, California

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Great customer service unlike at Dicks across the street. I felt like a tourist here bc I haven't been in here since my kids went to college, I quit skiing after injuring my knees. My daughter just did the 30 miles biking marathon n she wore the Pearl Izumi biking pants, she told me it was the ultimate design, it had padding so your butt don't hurt biking 30-40 miles. What I love about this design is how cool it looks and it's so comfortable plus it has 2 deep pockets on each side to store your iPhone n keys n glasses wo looking bulky. The $100 price is outrageous bc it's made in Vietnam, it got me very upset when I was in VN n was told they got paid nothing the folks are so poor all the savings fr moving factories to China n more saving moving to VN now are pocketed by big business not passed to consumers. Come here for all your sporting needs, great and fast service. read more

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Items are pretty over priced. You can go to Dick's Sporting Goods across the street for some items better prices. Clerks are not too knowledgeable about their credit cards and how to determine the amount of credit on your account. The absolute worst is that they don't have bags available for your purchase so you're supposed to walk around Bella Terra with your stuff! Imagine walking around with clothes with tags and a shoe box! Absolutely ridiculous. And when you realize they don't even sell bags, the clerks look at you with a blank look on their faces. Don't even get me started on the online order for a hydro flask bottle that was supposed to arrive in a week and took over 1 month. I've had a REI credit card for over 20 years and their reward policy is horrible now. Finally going to close the credit card. I'm not surprised 3 REI stores will be closing. I'm not sure what happened to this store. They seem to have not been able to keep up with the times. They are stuck in a time warp and need to understand people have many shopping choices now. read more

It has been several years since I have been to REI but my father was in the market for a jacket. I told my dad that most items inside REI are priced at the price the item is worth. Let's just say he left but purchased a key chain . Heh. read more

Be Careful when picking up in store orders. They might try to resell used jackets at full price and are not helpful or understanding when exchanging. The $300 jacket I picked up from the store had the tag used & bent, pieces of thread coming off, with receipts in the pocket from previous orders!!?? Super sloppy service. Very poor customer service. I've been a member since 2016 and remember when it used to be better. Never going back. read more

KELLY Stathos Store Manager has personally ruined the REI Brand in this Reading store for me. I habe been a paid member/ customer for 21+ years and have spent over 30K Dollars on gear here i wish I could return it all now not just my failed Yakima Roof box. The Brand is dying and it's because of leadership like her. I went to the top and haven't heard back so the social media campaign is just starting. I will not be happy until REI is out of business now. I was treated so poorly by this women and then no response from up management a week later. Yakima has made it right by their life time warranty but no thanks to REI. The 1year customer 100% satisfaction guarantee is complete bull shit. They have blocked my online reviews on Social media and a attempt to stop for airing my grievances. In reaserching this i have learned so much more about the company that I want share here... In another review II saw Kelly also called the police on other customers as she did to me and the police were also apologizing for her behavior like it's a common thing. The police and shared a good chuckle at her and the stores expense. Once again. I remind you I spent 30k here over the course of 21+ years as member... it's not the first poor experience but this one was over the top. Not all employees here are awful but Kelly Stathos Store manager, has to go for this storevto even slightly have a chance to Manager, Please read the attached article and send complaints to CEO Mary Beth Laughton. https://www.thenewstribune.com/opinion/article298909435.html read more

I do love this store if just to wander aimlessly and just look around. For those not familiar with them, it's an outdoor store with higher end gear and clothes. Great for camping items you wouldn't think of with emphasis on luxury comfort as well as practicality. Be sure to check clearance racks of clothes as you can find some great deals sometimes if you hunt. They have dressing room as well and a nice variety of outdoor shoes. When you checkout you'll see local stickers for cars and other unique items so take a look. Always seem to have pretty of cashiers available so even when it's crowded, lines move quick. read more

REI - Storefront - Bikes Near Me - Huntington Beach, California

Fantastic service at REI Bella Terra. The first time I went looking for trail shoes the guy who helped me brought me ONE pair of shoes and told me that was all they had meeting my requirements ( women's trail shoes, wide toe box). I left disappointed but I went back two days later, same store and lucked out big time. First Betty one of the managers took care of me then she called Eddie one of the Associates and asked him to look after me. Oh boy this kid was awesome!! super knowledgeable, friendly and really interested in helping me. He brought me like six different types of shoes at the end I was so excited that I ended up buying two pairs! Betty and Eddie you are the best!! top notch customer service!! thank you so much for making my experience so pleasant. read more

I've been to a lot of REIs, and the Huntington Beach location consistently stands out. The associates are knowledgeable about shoes, packs, and bike gear, and they genuinely care about getting you the right fit. The running section had just the right amount of shoes not to many to be overwhelming. I've been to small running stores in the area and they have pushy employees or employees that hide and dont want to help. read more

Always has whatever I am looking for and good quality. Even had travel umbrellas I needed for a recant trip! read more

Zach has great customer service and helped me out with my membership he had lots of information and made it very welcoming ! read more

REI - Zach had such good customer service and helped us out with our membership he had tons of information for us and was super friendly !!!! - Bikes Near Me - Huntington Beach, California

This is one of my absolute favorite stores to wander around, specifically at this location, and this is coming from someone who is not an avid, outdoor adventurer. I shop at REI once every blue moon, and it would be very intentional. As an introvert who does not work well under pressure, I appreciate that I can bring in the things I've purchased online and changed my mind on, and receive great customer service. The customer service here has been about 98% great. The recent times that I have brought my items in for returns, Kim, Chad, and especially Robert, have been incredibly warm, kind, and efficient in helping me with my returns. Finally, I want to acknowledge and leave a review for Michael at this location too! I appreciate how helpful he was with my concerns in looking for a perfect sunhat. The most recent time, I was looking for a good sunhat for the summer that could fit my wavy hair in it too. When I am out for my walks/hikes, I tend to tie my hair into a pineapple bun. This makes looking for a hat that can accommodate my hair challenging. The associate, Michael, happened to notice my dilemma and gave me some great suggestions on which hat was good for what, the materials, and the pros and cons of the various hat options. Of course, it helps that he also has awesome curly hair that was in a bun! I appreciated his expertise and suggestions. This location really does have pretty stellar customer service and efficiency. read more

I don't normally care for brands but I must say, I really love REI. It's not only a great shop for all your great outdoor needs but there's also a sense of community for people who have similar goals. Today I stopped there for new shoes and Bill was very knowledgeable about recommendations based on needs. Gian was also more than happy to different types so I could compare and contrast before buying. When I was checking out, Henry was also very friendly and told me if I wasn't happy with the shoes that I could clean them up and return them hassle free. I was so excited about the Hokas that it was probably the most eager I had ever been to go to the gym and put them to the test. I walked 4 miles like it was a piece of cake. I know I'll be recommending this location to my homies. read more

This review is for the customer service at the register. I'm not a regular customer and probably haven't been in an REI store in over 20 years. I just went because I got a gift card and needed a light, waterproof jacket for an upcoming trip. The staff in the clothing section was really helpful with checking for sizes for anyone asking. Once I found what I wanted, I went to check out. The staff who rang me up asked if I was a member and I shared that I wasn't and probably don't need to be because I haven't been in an REI for over 20 years. He proceeded to explain the benefits of being a member and how I can get 20 percent off my purchase. I showed him my gift card and said I was fine with just that. He then, asked me about FIVE more times if I wanted a membership or if I knew anyone who would want a membership! I finally had to say, "No! I don't want a membership! I'm sure they get commission on each member they add, but sheesh! This was the most aggressive and annoying sales pitch I encountered in a long time! I hope management does a quality check for the customer service occurring at the registers because this approach was very ineffective and will deter customers from returning. read more

REI is a great business model for any outdoors enthusiasts and one of the keys to enjoying the best possible experience and annual savings is becoming a member, which entails a one-time $25 fee for a lifetime membership. Not bad when you consider the generous 10% dividend on every purchase you make throughout the year. On January 1st they reset your account and mail a coupon with the total dollar amount, which can be substantial if you make frequent or large purchases. In store or online it doesn't matter. We came to the Huntington Beach location because the Tustin location did not have my size in a particular model of GTX hiking boot by Vasque, a big name in the industry. A lot of the best hiking gear is tagged with European companies, such as Solomon, La Sportiva et al. Anyhow, the drive was worth the rewards, boots that fit perfectly and associated dividend. We also liked the gentleman who helped us. That's also when I examined other mid-rize hiking boots that I eventually added to the collection. This store is a lot smaller than, say, the Rancho Cucamonga location, but it's half the size of Tustin, my personal favorite. Nevertheless, they carry the full lines and can get anything from another store or help you reserve stuff via phone. Parking is ample and nearby stores close pretty early mid-week so keep that in mind when planning shopping trips read more

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For many many years I have been an REI customer. This REI store is one of the smaller ones but very comfortable place to shop. It's a newer store off the 405 and Beach Blvd. Easy large free parking. Costco, Staples, Bed Bath Beyond and many other stores are in the same complex area. I sometimes order things online for pickup here. They have a policy that if you are from Los Angeles and pickup or shop here you get an immediate 2% discount, 2.5% discount if you are from Santa Monica or Culver City. Why do they do that? It's because the sales tax in Huntington Beach is 2% less than LA and 2.5% less than Santa Monica or Culver City which both tax your purchases more than 10%. Ouch! The last time I was here, I just walked around the store and ended up leaving with a Patagonia Down Jacket that was Sooooooooo warm and comfortable I could not resist. It also fit me really well--and was on sale too. If you want real great quality stuff that works well, feels good, and not that crap you find on Amazon--shop in REI. REI is the 1st place I turn to. read more

Small store with helpful and friendly staff. We came looking for a Patagonia jacket for my father in law and while they didn't have navy blue we found a great black one. Our oldest one enjoyed bantering with the staff and learning how to say hello in different languages. The shoes and biking selection looked great, would definitely be visiting a bay area REI to get our kid outfitted once covid ends. My favorite area was the front with outdoor accessories. Cool portable grills, collapsible cups, etc... read more

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What to say about this spot, so much awesome packed in one shop. Lots of parking, huge store with everything. I enjoy just absorbing all the things I know nothing about. The staff are super friendly and helpful and seem happy to be there. I'm learning more about back packing and hiking and glad to have a place like this to help. Great REI site on YouTube too, so much learning. Lol read more

Amazing service. We went in yesterday to buy a wagon and we were greeted by Jim, he immediately helped us find it and let us know about the member sale today. So we decided to wait and come back today. We walked into the store right as it opened and were greeted by Jim again waiting for us with the wagon. He then carried it to our car with a welcoming conversation. Experience was Amazing and will definitely come back because of him. read more

I'm a returning customer and this is the store nearest to me. Even then, I drove 13 miles to shop here. I came to shop on 5/26/2025 to take advantage of the sale going on. Throughout the majority of my visit, I was being followed by staff. I was shopping with my father and I understand we might not look like your usual customer base. But it was incredibly embarrassing and frustrating to be closely monitored as I made my way around the store, holding items I had picked out. It almost makes me not want to go back to your store. Staff kept making uncomfortable eye contact with me and a pair of staff stood in front of the door as I waited, passing time while my elderly father used the restroom. Another employee offered to take my items from me and hold them up front even though I was unencumbered. I told them I was waiting for someone and then I'd be joining the line. I made a point to remain positive and pleasant throughout these interactions even though it was a thoroughly disheartening visit. Not all people who look poor are going to steal items. I saved up money to buy these items I had previously researched online. I very purposely went to this store on this day to buy these items. Only to be treated like a criminal. I believe your staff could do better. read more

REI gift cards are a great Christmas gift to receive. I bought an inch sleeping pad and some socks for my backpacking trip. Hopefully it goes well. Good value and friendly staff here. Usually you can find someone to help you. Sometimes it hit or miss. read more

Friendly service, great selection and of items to try and try before purchasing. Also has a trade in section where you can get items returned for a very discounted price. Would definitely recommend and come back again! read more

I love REI. It's hands down the best outdoors store. They have a great selection of backpacks, outerwear, shoes, tents, and anything else you can think of. It can be a bit overwhelming if you go in not knowing already what you want because this place is HUGE. It's in a great location with tons of parking. I recommend researching before heading to the store. Sometimes it can be hard to find an employee to help you figure out what fits your needs best. The employees that I have encountered have always been super helpful and if they don't know the answer, they've been able to point me to someone who does. read more

I don't frequent REI nor do I purchase many things when I do, but I wanted to come here and leave a review especially for Phil, who helped out my husband and myself in the shoe department. He was so knowledgeable and helped us with identifying pros/cons between Hokas and On clouds. He's a funny guy and gave us a lot of pointers on how to tie the shoe to get rid of/add some wiggle room to your normal size. What a great salesman. We got ourselves a pair of shoes and had a great conversation too. Thanks Phil! read more

Lots of goodies here. Super super Memorial sale right now. My friend was looking for hiking gear so a staff member named Samson helped us out. He's great and very knowledgeable. He was able to recommend the right backpack and layers to wear. Got the 150/250 merino wool smart wool vase long sleeved tops to wear when hiking. He was very patient in answering our questions and also gave us some tips when going hiking. I also found a lot of other goodies at this store. Lots of bikes, yeti gear, camping stuff, and various athletic wear. This store is located in Bella Terra and there's plenty of parking. read more

REI - Bikes Near Me - Huntington Beach, California

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REI is welcoming and everyone there is so helpful! I got the pleasure to meet Phil and he helped me through my whole process on deciding the best bondi shoes! Feeling confident and excited to use my new shoes, Thanks Phil and Namaste! read more

REI - Bikes Near Me - Huntington Beach, California

Normally, I don't shop here often unless I'm looking for a specific item on sale or online store pickup. However, some of the staff members here are pretty friendly and helpful. not as big as the other REI locations, but it's got all the essentials . read more

Found all fun lil camping gadgets Employees and super sweeet They helped us figure out sleeping bags and how to pick one that best fits. I can spent hours in this store lol Love checking out new stuff made to make camping easier. Okay enjoy !! read more

Jim was great! He helped me immensely in choosing a quality sleeping bag for my needs. I was looking for something relatively affordable and lightweight for 30 degrees. He gave me a bunch of info and even helped me look for a sleeping pad, going above and beyond to find items that worked within my budget and timeline. I really appreciate it! Thank you. read more

I went in search of a gift for my mom. She goes mountain biking a lot so I was looking for a compact/light weight waterproof wind breaker. I was able to flag down guy, I think his name is Ivan. Description: Short in height, shorter dark hair, tan skin, Spanish/Latino decent. When I inquired about what I was looking for, the first thing he told me was "we don't carry your size." When I explained that I was looking for a gift, he changed his tune and was somewhat helpful. So if you're looking for invaluable commentary on your weight, I suggest you don't ask IVAN for help. Liked the products, not the staff. Hope you have a better experience than I did! read more

It's actually rated 0 stars for my experience. Worst customer service among all of REI stores. My $150 Hoka shoes are broken because it was poorly made or maybe defective. Please note that I have never had shoes that broke. Come to think of it, my shoes never break. I replace them when they get old and worn. When I signed up to be a member less than a year ago they promised 100% satisfaction guaranteed. Even if there is a policy about normal wear and tear, it is not fair for me to keep shoes that are broken prematurely. Their return policy should have allowed me to return the shoes within one year. This employee, Kevin, did not make the right decision by refusing to exchange the product that was poorly made and now broken. I've seen other customers return their products with no problem. I feel like I have been treated unfairly. I don't want to think that it's because of my skin color. However if you are Asian and was treated unfairly in this store, please post your complaint! read more

Had a very informative shoe salesman today named Gian. Very busy but he carefully took time to answer every question I had while still cheerfully waiting on several customers. Thank you Gian. read more

We used the bike shop. The service was quick and fairly priced. The mechanic chose to work on a bike they don't always work on. They had the parts we needed. I can't believe how quick the service was. read more

Staff is very friendly, patient and professional, they know their products and a nice variety. I bought 3 pairs of shoes!