What a super friendly and helpful set of sales associates/ educators this location has! I went in to do my trade-in exchange and the associate was so patient about it. I was able to receive credit for 16 scubas! The merchandising was well done and organized. The store is much smaller compared to the ones in South Coast Plaza or Irvine. But parking was easily found in the garage and it was pleasant to browse around. The next time I am in need of doing another exchange, I will be sure to come here. read more

Lululemon - Sporting Goods Near Me - Long Beach, California

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5 stars for service at this location. I came to try on the new Align Twist tight leggings and ended up trying on 4 additional leggings because Larissa the fitting room associate was so helpful and knowledgeable. She spent a lot of time explaining the different leggings, fabric, fit and compression. Even though I didn't find a pair I loved, I appreciated her willingness to educate me and the time she spent going above and beyond to make my visit pleasant! read more

Bought a pair of pants wore them and they just never felt comfortable. Wanted to exchange them for a different pair of equal value and was told they would not exchange as I had worn them. For the record they were like new. I would think that when you spend $135 for a pair of pants the company would want you to be satisfied with the purchase. Not so with LuluLemon. Their are a lot of companies manufacturing same type of pants so I will be shopping there. read more

The staff at this location are friendly and helpful. There was a girl in a pink outfit--I loved her look and wanted to buy the exact same outfit, maybe next time! I picked up an online order, and the process was quick and efficient. The store isn't huge, but it offers a good selection. Plus, the surrounding area is beautiful--perfect for walking around and window shopping. (50/100) read more

everyone here is always so welcoming and friendly i always am greeted when i enter they really have the best colors out for the season! loving the sheer oak, army green and espresso. the store is always stocked and well organized prices are competitive . parking: located at 2nd and pch, 90m free in the parking garage, i believe the spots along e marina drive are 2hrs free read more

Lululemon - outside - Sporting Goods Near Me - Long Beach, California

TOTALLY impressed with the friendly service here and the EASE in returning a bag of items I got as gifts!! I also returned two leggings that I personally bought at the Outlet, without a receipt and decided they didn't work for me. They all had tags on but ABSOLUTELY NO QUESTIONS ASKED. The entire process took 5 min. I worked with 3 different sales persons during my 30 min stay and EVERY ONE of them were extremely helpful, very knowledgeable and nice! I ended up using half of my gift card and buying a jacket. WHAT A GREAT EXPERIENCE!! Great job LuluLemon!! TY read more

Lululemon - LOVE LOVE LOVE my new lightweight jacket for the cool CA nights! - Sporting Goods Near Me - Long Beach, California

I bought an align tank on line and it was too small. I went to the Long Beach location to exchange for a bigger size and buy the matching zip up jacket . The employee said it smelled like smoke I disagree I only received it 2 days ago from lululemon via shipped from store. This was ridiculous it still had the tags on and in original bag. If y'all do not want to take returns just say so. I am not shopping at this location any more. Disappointed customer Stacy A read more

Just updating my review I don't shop here as much as I used to, but I still drop in every now and then and I will say that the staff is much nicer now and more customer service oriented and I have yet to have any issues with any of the staff, so I just wanted to provide the update that this location has been great since then! read more

Every time I come here the service is great. Very helpful with finding certain styles that help me feel confident postpartum and they have a great selection. They can also help you order online if you want different colors! read more

I've been here a few times and this location always has friendly employees. I always have employees to try help me or try their best to resolve any issues. I will say this location is a little smaller so it doesn't have as much selection as a bigger store but the employees are always more than willing to help order something to your mailing address. Overall it's a great location with nice member events and I've never had an issue here. The employees are consistently helpful and friendly. read more

I've been coming to Lulu for as long as I can remember. I'm a sweat collective member and loooove the products! Today Ranise helped me in store and truly went above and beyond. Just had to shout her out for her exceptional customer service today. She made my day! Thank you so much! read more

I came in to exchange some pants that I had purchased online. The pants were not available in store so the employee had to process a return and then place an order and ship to our house. Bailey was very helpful and quick with the transactions. She made the experience pleasant and I will def come back. read more

I love this athletic wear brand; but I've visited this store a few times- I agree with the rest of these reviews, not the most welcoming or most helpful educators here. (Example: I tried to ask about my new leggings that started pilling, and they shut me down real quick saying that was the nature of the material- ouch) Also, since it's a more upscale store, there's a certain vibe- so if you're dressed a little relaxed, they don't greet you at the door - ouch. But hey, at least I wasn't followed around this store like the Costa Mesa location. The harsh realities about being a POC... I digress........ ;) Their online service is impeccable so if you have a complaint or want to process a return, do it online instead or go to a different location. This location does have the best sales racks I've seen! Lots of great finds here. But less stocked on LLL staples (popular sizes of align pants, speed up shorts or hotty hots). Line to get in looks ~15 minutes on a Friday afternoon (~3 pm). Limited capacity but now open! Masked customers only. Photo attached. Free (contactless) parking at Whole Foods! read more

Lululemon - 7 people in line outside, Friday Sept 4 (~3 pm). 20 - 30 minute wait. Limited capacity. Masks only. - Sporting Goods Near Me - Long Beach, California

I agree with the confusion on all of the negative reviews! I'm delayed in writing this, but I bellieve it was Morgan who helped me. (So sorry if I remembered your name wrong!!) I purchased some stuff a while ago but the straps broke. I was in contact with Lulu online for the LONGEST time with a lot of back and forth via their virtual assistant and emails. Nothing happened. They kept telling me to respond to the emails because a case had already been established, and even though I was, I wouldn't hear back. I told Morgan my story and she immediately issued a refund. How awesome was that! Then she offered to show me some similar articles of clothing in terms of feel that have lasted better. :) read more

This is a nice Lululemon store, it's very small and compact. I found some cute workout pants and tried them on but they were too tight which is surprising since they were my size. The merchandise is definitely limited here but it's all good. read more

Lululemon - Sporting Goods Near Me - Long Beach, California

1. They are not helpful unless you wave someone down. 2. They no longer carry larger sizes The workers ignore you and after I finally got someone's attention she told me with the biggest smile that they no longer carry past a size 14 in store, mostly only up to size 12. Her response was as if she was proud of the exclusion? read more

Amazing Crew! they've helped me order things online when my size was wasn't in stock, issue returns with no hassle and always super understanding! You can tell they value their customers by being super attentive :) read more

This is my favorite lululemon location! It's super clean and organized. The staff is very friendly and helpful. If the item that you're looking for is not in stock, they can order it for you and get it shipped to you or to the store. The parking structure is literally next door. There's plenty of parking and the first hour is free. read more

I've been to quite a few Lululemon locations in the past couple weeks with my daughter who is a professional cheerleader getting ready for training this weekend and this store is by far the BEST! We went in to this location this evening and were greeted as soon as we walked in by Jonah who was at the register. Jonah was such a bright and cheerful spirit and has amazing customer service! The 3 ladies in the store were also just as great and I wish I could have got all their names. The system went down when we went up to pay and not once did Jonah or the girl with the gorgeous ring ever get annoyed and found another way to check us out in a timely manner. Thank you so much to the LB location, you're Amazing customer service did not go unnoticed! read more

I stopped in Lululemon to pick up a pair of ultra tight see-through yoga pants to show off my hard cycling butt... Just kidding. I didn't get the see-through ones--that costs extra. This guy I know told me Lululemon has great men's dress long sleeve shirts that are comfortable for all day and all activity wear so while I was walking by I stopped in to ask about this. The very knowledgeable sales woman took me right over to them and I tried on a white one in my size in the fitting room and it fit incredible. These long-sleeve collared dress shirts are skin tight and allow a man to show off their pectorals like no other shirt ever. The arms also fit skin tight eliminating that floppy extra material that slows your arm down while writing, typing or using a computer mouse. They have a stretch fabric so the shirt moves with you. They are about $100 each. Now these shirts claim that have anti-bacterial, anti-stink something in them so you can smell fresh all day and night--and maybe a few more days and nights. They may even be self-cleaning like an oven. I didn't really need another dress shirt right now--I have so many--like 30+ and summer is coming, but I was tempted. If it was $50 I would have bit--I could not turn it down. But I will be back in the fall if we return to the office again and have another look. Or if I see it on sale. read more

One of my favs because of the friendly service, good vibes, and selection! Often find more unique item not available at other lululemon stores yet like track pants, slides, and totes! Shout out to sweet peeps! read more

Terrible service! they have a bunch of employees in the backend chitchatting while there was a line. One of the girl working there was extremely rude read more

I was a little hesitant about this store because of the other reviews however I had a great experience! Carly was so kind and had great customer service! read more

The workers here are useless. I've been here on 2 separate occasions, in which both times I was ignored. My first time, I came in to make a return. I went straight to the line, stood there for about 5 minutes before someone said "are you ready?" There were 2 associates talking amongst themselves the whole time to my right. I thought they were clients the entire time. I said to myself, no way are they employees when I'm standing here waiting to get helped. But sure enough, they were. Second time I went in, I wasn't greeted. I went to look at hoodies, as I'm finding the size I need, I see an employee in the corner of my eye that wasn't expecting to see me. She jumped and quickly went back around the other way. HILARIOUS. I don't know why these people get retail jobs if they hate to ask people if they need help. I got the hoodie I needed and went to the register where there was an employee organizing hangers, I stood there for a minute before she offered to ring me up. These employees have no sense of urgency. read more

Was here to get leggings hemmed with my daughter (already purchased) and they had a huge line for access to women's trying room. Waited a good while and then asked Sara the attendant that I am dealing with a health condition (said specifically which one) and that it caused significant fatigue. I asked if there was any way to use the men's trying room which was right across and totally empty. She gave a very cold response about how they were busy and I could just sit down. "We're doing our best and I am going to be fair to everyone!" I think it was the words but more importantly the unkind, dismissive tone. Not everyone is dealing with serious health issues when they come in which are like a disability at the moment , and maybe a little more compassion would be nice for people who take the risk of revealing something personal because they have to. The fatigue is real. Anyway Sara I hope you think about our interaction a bit. read more

I went in yesterday late in the afternoon and all the ladies were so friendly and welcoming. It was my first time shopping in the plaza and will definitely come by more often. Thanks ladies for your help! read more

Consistently poor customer service, unprofessional staff, and a vital need for better leadership training. I have yet to have a positive experience at this store location and have left incredibly disrespected on multiple occasions. read more

Friendly service and a big selection of items and sizes to sort thru. Good location as well!

Asian female gave me attitude when picking up an order. A young 5'4" blonde female was kind and helpful and sweet. TOTAL AND COMPLETE Lack of care for customers they don't care if you buy anything. Manager gave another customer attitude for having Atheletica bags, incredibly childish and uncalled for to make the comment. She went on and on about their matching opening hours. I went to Athletica after and they were INCREDIBLY KIND. Lulu is an abusive retail relationship read more

Staff here is super friendly and made our experience so wonderful! Needed to do an exchange but I didn't have my receipt, luckily the employee here was really nice and was able to do the exchange no problem. :) She initiated the exchange and then handed it over to another employee to finish so she could ring up other customers. While employee #2 was helping me finish the exchange, my boyfriend who was with me noted the cute shopping bags they give out when you make a purchase. He asked if they give that out as shopping bags (he's never shopped at Lulu) and I told him yes and he thought it was so cool and said that they look like really nice quality. And then employee #2 goes, "Do you want one?" and we were like :O and my boyfriend said hell yeah! I was like "that's so nice of you!!!" to her and then she asked if I wanted one too!! What the heck we didn't even buy anything :'))) that was so sweet of her! It made our day forsure. I wish I got both of their names but both of the employees here are great! read more

This review has been long overdue- but huge shoutout to Renise for always being so helpful with any issues I've had with clothing. She's always so polite and professional when I come in. The whole team at this location is also very helpful! Thank you guys, customer service 10/10. read more

Shopping at Lululemon has been by far the worst experience I've ever had! From the minute I entered this store location I was discriminated, stereotyped! Lululemon! take some time and educate your employees on customer service! We are all living through a difficult time and shopping at your location shouldn't be one at this time and age. I will never shop at your store ever again! read more

Lululemon in Long Beach? FINALLY! This is literally my favorite clothing store and boy am I glad it is so much closer to me now even though that means I'll probably be spending too much there haha! It is conveniently placed right next to the parking garage that has 90 minutes of free parking and after that, you can get validation from any of the places you went in this shopping mall. All staff are wearing masks and customers must wear one as well. They are socially distancing customers so sometimes there might be a line outside. All employees are super nice and not breathing down your neck to buy something. Their fitting rooms are open and the best part, you can get any clothing item hemmed for free! If there is a line to get in, you can just head to the front of the line and give your clothing to them as long as you know the measurements you want it to be hemmed at and pick them up as well. They are also pretty fast for getting your items hemmed, for example, my leggings were ready to be picked up 3 days later. I love this store and have no problem coming back time and time again. read more

I absolutely love this place! I have had the best customer service here! Both Jonnah and Allie were amazing and helped me find the perfect pair of pants and bra. I brought in a pair of aligns I had purchased a while back and wore down to the max. They offered to exchange them for me for a new pair since they were pretty bad. It wouldn't represent the company well. I own at least 10 paid of align pants and wear them for work, workouts and even going out. I've had many of my pants stitched in the past but for them to replace them and another I brought in was really going above and beyond!!! Lululemon continues to have quality items that I love and provide me with excellence service. I love shopping here and would recommend their location off 2nd and PCH to all. read more

The staff are always friendly and down to earth every time I go, the reason I gave 2 rating is because I went to exchange a hoodie I bought the day before for a bigger size and was helped, but the staff that was helping me insisted that the correct size that I wanted had a stain so she would just go to the back and get a different hoodie but she just scratched the stain off and acted like it was new when ringing up the exchange. I seen that stained hoodie the day before and intentionally didn't pick it up so when I get home after and realize there is a light mark where the stain was, I was really disappointed at the service. I have bought again from this lulu for Christmas time but I don't think this type of experience/service should go un-noted as a customer. read more

Where did they find these employees? My experience from today was nothing like any other LULU shops (Irvine, Cerritos, NB). They are clueless, unfriendly and chatting with eachother the entire time. Never once asked if I needed assistance. Another lady was arguing with the worker becasue they would not honor her return. Come on Lululemon-you need to quality check your workers at THIS location. That place was empty today, on a Sat. I wonder why?!!!!!! read more

My star rating is based on the staff and them allowing dogs in to the store. My wife loves the Sweaters. I think they're a little overpriced but happy wife happy life. My gripe is they allow dogs into the store. Don't get me wrong I have nothing against dogs. I just do not want to buy a brand new sweater that has dog hair from a dog rubbing against it. In the staff are very helpful either. You have to almost fight to the knell to get your size. And if you have to try something on be prepared to wait. Maybe they should consider a no animal policy some people are allergic. read more

My shopping experience here at Long Beach Lulu and the Irvine lulu have been nothing but welcoming thanks for fitting me and being attentive.. Staff is knowledgeable and helpful Thanks for my gear... I'll be back read more

Store manager is extremely rude and made me feel very uncomfortable. It's unfortunate that after all the money i spent between multiple visits i still have to experience racially charged microaggression. The very tall brunette store manager made me feel extremely unwelcome during multiple visits. The first time she kept coming into my fitting room while i was trying to find a matching set. By the third time i went i to the store to make a purchase she acted as though she had never assisted me before after assisting me multiple times in the store within the past month. Which leads me to believe she was never actually helping me just more so trying to monitor my actions in the store as if she needed to be sure i wasnt stealing. This last visit she was practically shewing me out of the store as combed the sale rack after picking out a full price piece of merchandise to match the bra and leggings i bought 2 weeks ago. When the a black sales assistant arrived on shift the manager yelled out im so glad your are here now. UNBELIEVABLE! I will never shop at this store again. read more

yesterday was my first time ever purchasing something from lulu. received the worst customer service. the short fat girl is very rude.