Ordered parts for a customers boat repair. Supposed to be next day delivery on their van, but I guess they didn't feel like delivering today. So they just blew it off, now my customer is all pissed off at me. Had to explain how it was just a crappy supplier issue. I wont every count on any delivery from them. I called and it seems the employees run the place and management is just a joke to them. Thanks West Marine for running a sinking ship. read more

This is horrible! My husband had a bad experience twice today. The only reason why went back the second is because the West Marine in Lake Havasu said they had the part. I called and Adam said he would hold it for my husband. My husband words. I've been standing here for about 7 min the olde dude just keeps walking past me not even asking me if I need help. I'm standing right at the parts counter desk! A older white woman walks in and old man goes right up to her. Adam sees me again at the parts counter desk now it's 8mins and finally says how can I help you. It seems to me they only like to help the white people that come in here from Bixby area. Sad! read more

My experience here was great. After enjoying my kayak purchased at Sport Chalet in 2001 for more than 20 years... it was time to upgrade. I found the kayak I wanted on WestMarine.com, and purchased two of them for delivery to the store. My boats arrived early, and the associate called to let me know they were in. When I arrived at the store, the clerk directed me to the back counter to gather the order paperwork, and the fellow back there walked me to the front where I paid. Same fellow helped me roll the kayaks to the truck and help me load them. Solid and straightforward service. And I even like the color. read more

The staff at the Long Beach West Marine are incredibly friendly, attentive, and helpful. Colleen, Grace, Bodie, and J.C. have been particularly helpful to me in the past 3 years that I have been shopping there to maintain my Catalina 36. In addition to having a comprehensive selection of boating merchandise, West Marine provides an invaluable service to the boating community, acting as a sort of American Express office/refuge for traveling boaters. If the prices on some items are a little higher than on Amazon, it is worth it to me to pay a little more for the additional peace of mind that they provide. I have traveled to many of the California West Marine locations since becoming a boat owner, and they all have their own personalities (all positive), but the Long Beach store strikes a perfect balance of store size, merchandise selection, and customer service. As extra bonuses for me, they are right down the dock from my boat, a short walk to a terrific breakfast/lunch place (Schooner or Later), and right next door to my yacht club, the Seal Beach Yacht Club. I'd make it 5 stars, but they aren't always able to keep all of my electrical connectors, wire sizes/colors, or plumbing connections in stock. I am always able to make something work to finish my project, though. Keep it up, guys! read more

West Marine - Sailing off the coast of Central California. - Boating Near Me - Long Beach, California

I would go to Ace hardware on Springdale and Edinger for stainless steel bolts nuts or screws. They have the same selection at half the price plus the owner is super helpful. read more

Weird to see all the bad reviews here. First time coming in here and thought this place was great! Came in to pick up a large item that I ordered on line. It was seamless picking it up. Everyone was nice and cordial. Customer service was excellent. So helpful. Only wish I knew they were going to have a Mother's Day sale before I purchased. Good job! read more

First of all there are a few great employees here the older guys and one 30 ish yr old dude. The rest are absolute crap, I called 20 min before arriving and was placed on hold during that time I was driving there. No one answered but yet there were a lot of workers on staff. Showed up grabbed my shit and left there is no work ethic in these kids at all. Stop hiring little wannabe Kool kids that are complete snobs. read more

Went to West Marine in Long Beach today, and we were hugely impressed with the very helpful and friendly staff and the great service we received. The selection was great as well. We will definitely be back. read more

Over priced under stocked has always been a problem here. And I accept it till today!! I ordered a part online, they sent me a different part, same thing but the generic version. Not what I ordered not what I payed for. Came back in to ask about it obviously not happy about it especially after it taking 5 days to get it. Ask what the deal this is not what I ordered I ordered a IMTRA windless control box, ordered online part number matched the picture matched but what was sent was a different manufacturer different wiring layout. Just not what I ordered. So I'm told that what you get when I enter that part number. I say to the lady I'm dealing with, that all fine and dandy but it's still not what I ordered it's not what west marine represents on the website, this lovely woman saint to me "what do you want me to put a IMTRA sticker on it would that make you happy" ARE YOU KIDDING ME!! No I just want what I ordered if you don't have it or can't get it done but don't waste a week of my summer vacation and make an ASSHOLE COMMENT like that to me. If you came to my restaurant and ordered a steak and I give you a burger I a fucking sticker goi g to fix it NO! That it west marine I have spent amazing amount of money here fixing up my sailboat. Now I'm going to go out of my way to avoid send any money anymore after this disgusting service. read more

West Marine - What I got - Boating Near Me - Long Beach, California

See all

My friend Robin and I were out and about and stopped into West Marine for some pressure point bracelets called Blisslets which they sell by the register. Grace helped us and made our day so much better with her exceptional customer service and community oriented attitude. I have always had great experiences at West Marine whether just for a bottle of sunscreen or as in this case, for the anti-nausea anti-anxiety Blisslets and Grace just made us feel like part of the West Marine family. Thank you Grace, its wonderful when such community-oriented people work in customer service. :) read more

Complete garbage of a store. I only keept going back because it's 10 minutes from my area and i kept thinking they would change my mind. When you buy items online they never check them in, so you end up having to rebuying them later at full price if you caught them on sale. When items do arrive they inform you that they are ready for pick up, but once you show up there's nothing there. It's happened to me so much he at this point that I had to drop my first ever negative review. read more

I went inside the store with my dad. Due to current events, they have a 10 person limit in the store, which is understandable. So I waited at the sign. The older lady employee advised me to go wait outside. I thought that was because they were at their 10 person limit. I saw 2 people leave the store. So I asked a different employee if I can come in and was okayed. The same lady then kicked me out of the store like I didn't follow the rules. She should have clearly and stated that it was one person per party. I'm not a mind reader. I work in corporate retail and understand our practices of safety and social distancing. But this employee was just rude and seemed like she didnt want to interact with anyone. Understandable, but no empathy shown, angry face, making customers not feel valued. I will definitely write a detailed email to corporate to express my dissatisfaction. read more

West Marine - Due to Covid-19, 10 person limit in store. Angry employee told me to wait outside when I was just following directions of the sign. - Boating Near Me - Long Beach, California

This location is always clean, staff are always friendly and helpful. They have a small but good selection of Mens clothing, smaller selection for women. They always have good sandals and water shoes. read more

Always very helpful in the Dana Point store, extremely knowledgeable and pleasant to work with. If they don't have what need, they have it the next day AND they will match pricing if you can find the same product cheaper! read more

Came in to exchange a radar that was bought in their other store in marina del Rey less threat inside came loose so we called to check if they had it in stock and they did so we drove down to get it exchange part of their still on-going return no hassle guarantee than two weeks ago. Had receipt with me and everything. But once it came time they didn't want to exchange it because they wanted to check Garmin warranty for once thread that wasn't there. Stan and jc both did not want to do the exchange and for me to exchange it at the marina del Rey store even though they are just going to transfer it over. Terrible customer service. Never had a problem with exchanges. Especially being a west marine pro member. read more

West Marine - Missing nut to grab on - Boating Near Me - Long Beach, California

This place sucks called and was on hold for 40 minutes and a person would come on and said did you get helped yet sounded like the same girl. That was twice i told them what I needed and I was still on hold and no one ever came back on the line. read more

West Marine - Boating Near Me - Long Beach, California

I was waited on by John Cameron. He has provided us excellent service with his extensive knowledge of Marine products. We could ask him anything about boats/equipment/boat maintenance and he had the answer. For many years, John has been our go-to for nautical answers. Ken F read more

Absolutely no customer service. "Sales" guys walked past me 3-4 times as I was looking for the caulking section. NO ONE asked if they could help. Yes, I could have asked for assistance, but in most stores folks are going out of their way to be helpful. This was my second visit to this location, and it brought back bad memories of the first. Found what I needed, and had to interrupt the cashier to get my order taken care of. The moment the charge went through, she disappeared. Tracked her down to ask about the location of a nearby restaurant. She responded with "Don't know it." And that was the end of the conversation. No interest expressed, no effort to ask someone else in the store. OK, I was able to find it on my phone, but sheesh. read more

People think West Marine is only for Boats. You're missing out if you believe that. It's a great place to pick up supplies for DIY projects around the home and with your car. Today I got a pole with a wash mitt at the end. It's great for washing my SUV. The other day, I got some marine epoxy to make repairs to areas of my shower that get wet often. They have a great selection of shoes and emergency disaster equipment. read more

West Marine - West Marine store - Boating Near Me - Long Beach, California

Just got off the phone with TJ or JT or somebody with initials as a name. I asked if I had called the LB store and was told "if that's the number you called" I then asked if they carried a line of heaters at that particular store that I had seen on their website. I was told" what's the part number"? I replied that I just needed to know if they carried that brand. " I need a part number" I asked if this was the store and not a parts warehouse " no this is the store and I've worked here for 20 years so I should know". Maybe the initialled man was the greeter and shouldn't be answering the phone to answer questions because West Marine just lost my order worth a couple of thousand dollars. read more

johanna was amazing and jc. don't hesitate to com in and get proper help amazing staff. made our boating day the best. having what we needed in stock the, amazing service thanks again read more

You're coming here to buy wax cleaner's clothing fishing equipment I'd give this a five star for the customer service. If you're coming here for technical advice and some serious repair items this is one of the worst places I've ever been with very little technical knowledge. I've got some simple questions and they are trying to look it up and I could find it faster and more knowledgeable on my iPhone and what they have to say. Their expert is a one trick pony he could be only one thing at a time and gets confused if you ask him more than one question at a time. I was very disappointed since I've been going to West Marine at various locations for numerous years this when I'm going to avoid. read more

I was in need of a part for a mercury outboard motor. I had the mercury part number which is not how they reference parts. The woman said that I needed a Sierra part number, for a mercury part. How the heck am I supposed to know that. I then said that I did not know that and she hung up on me. I called back to complain about her lack of professionalism when someone transferred me to her. She then denied hanging up on me and minimized her behavior. Because she refused to at least admit that she was wrong I will now unsubscribe to their emails and I will never again buy anything from them. There are plenty of other stores that will accept my money read more

I went in looking for some things that I am unfamiliar with, John was amazing and went beyond what I expected to help me find the things I was looking for. read more

I've been coming to this location since 2017 after purchasing a fishing boat. JC, John, Mary, Andrew, and all the staff there are helpful and friendly. If I ever have a question or problem with the boat, they always know how to help, or at least point me in the right direction. Wouldn't know what to do without the amazing crew at West Marine, thanks guys! read more

Was in a pinch , my new boats gas plug ( into the tank) was malfunctioning. We could not even take our new boat out. Went to west marine service dept and all 3 counter men helped with installing the hard to get off fuel tank control valve. They were busy on a Sunday and helped us with a smile! Was impressed. Thanks Kevin and others. read more

Customer service is terrible! The guy didn't offer help to my husband. My husband had the model number of what he was looking for but told, "oh yah, but it won't help!" What? Don't waste you're time line was over extended just to ask for assistance. My husband had to say, "hey some help needed there's a line out here." Someone popped there head out went back in then came out. Weird and sad. Only come here as a last resort. I myself heard a woman checker at the front tell a man who had a question, "Go ahead with your question if it's short and to the point." Even the person being checked out looked at the man and the checker in shock. I've only been here one other time not realizing I wasn't wearing a mask. "Hello" shouted the cashier. I looked around and said hello. They cashier looked around giggling like he did something grandiose. They said do you have a mask, to which I gladly went to my car to get one. Then I came in with my mask, no greeting. Again weird and sad. Again this is a last resort for over inflated prices. read more

2 stars one for being next to the luanch ramp and the other for in n out burger. Stainless steel fasteners and on the wall selection parts ok, but. But the parts helpers are either clueless and sexually preference questionable or washed up custumer service old bald injured guys. Good thing they told me about captains locker down the street. Whatever happened to hey, how ya doin, can i help ya find anything or ya got any questions? It was Amazing, the young dude was apparently struggling thru the parts manual for my exhuast riser gasket and the old lazy dude was on the phone with god knows who? Did not bother to help us. But did mention his injury. And it was not to the brain, becuase he was still a smart ass. Well, dont hold in your farts, they travel up your spine to your brain and thats where crappie ideas come from. read more

See all

Terrible customer service. Axel at the parts counter was rude and unhelpful and unprofessional. The service didn't get any better at the checkout counter. I have been a member of boat us now for 15 years and have never experienced customer service like I received today. Better prices and better customer service and free shipping.... Overtons.com read more

They carry a pretty good supply of items and parts compared to other West Marine locations in the area, I just don't like the completely clueless people they hire to work there, it seem like every-time i go there, they have new person that knows nothing about boats or parts! Good thing I know what Im looking for most of the time. I give this place an OK rating because it is on the way to my boat and I usually fined what Im looking for. read more

Looked online for a retail place that sells American coolers and the closest place was West Marine in Long Beach. I only know the place because it's where I park when going to Schooner or Later :-) Neat store if you are into boating, have a boat or are building a boat. I am none of these, so this place wasn't my cup of tea but it had the cooler and I was a a happy camper. read more

Very convenient if you have a boat in Alamitos Bay as it's right on the perimeter. The staff is always helpful and considerate of your needs, they won't try to up sell you. Unfortunately, everything is WAY overpriced and if you own a boat you already know it. Convenience is pricey I guess. Make sure you get the warranty when buying bilge pumps... Trust me. read more

I have been a loyal customer and purchased thousands of dollars of merchandise ( fish finders, gps 's, radar, clothes, tackle, etc) from this place over the past 25 years but i will no longer be shopping there as a result of my last experience . This past Friday, Oct 13, 2017, around 12:45 i was purchasing a replacement light bulb for my boats bow running lights. I was in line at the check out and one person was ahead of me. The cashier - which BTW was the general store manager Kathy- finished with him and i was next. Instead of helping me, she picked up the phone and went on into a lengthy conversation on the phone while i stood there with one item to be rung up. i waited for a couple minutes and then realizes she wasn't going to help me and continued talking on the phone. i then put the item down and said if you're going to be rude like that and give me no service, i will take my business elsewhere. i got no response from her. she just looked at me and ignored me. i then was walking out the door when a customer in the other checker line observed what happened and said " they have done that to me before." i then left and proceeded to call the district manager Mr Richards. i addressed with him what happened and he said he will call me back after he called the store. Richards shortly call me back and confirmed that it was the actual "top general store manager" Kathy who rendered the rude and horrible "non service." Basically what i got from the district manager was "sorry;" after wasting my time and money that day and all the money i have spent at that store over the past 25 years - "sorry." that's it. well i guess i can only reciprocate that "sorry" and say sorry, i will no longer be doing business with you. there is plenty of competition out there that has even better and more reasonable prices and the service is much better and respectful. sorry, you just lost a good customer Kathy / Richards / West Marine. read more

If you need super service, see John. You will know him. He will be the person asking you if you need help. dennis read more

Way over priced, poor selection, I found ordering from a marine catalog is much better and with shipping is still less than what they charge and more convenient if you can wait a day? read more

I love shopping here! The customer service is great and everyone is very friendly and helpful. John is especially helpful, he is AMAZING!!

My bad experience with west marine is not the retail customer service but the products build under the "west marine" brand such as their inflatable boats. I bought the model SB 275 with the plus product protection plan, right after the protection plan expired my inflatable started to come unglued. their explanation; "exposure to the sun deteriorates de material" after I told them that I store this boat in a closet and gets sun light few hours a week on the summer. now, the whole bottom need to be re-glue and the quote that I got was $750.!! with $50 more I`ll buy it new again!! so my boat is worthless! who in their right mind would spend that money to fix it?!! I hope this review discourage future boaters from buying inflatables with their brand as they're not build to last. Any body wants a free inflatable unglue boat? read more

Helpful and knowledgeable staff and great selection of stock. Would recommend to anyone looking for something for their boat

Great customer service from MADDIE.. She was very helpful and very kind over the phone when I called in asking questions. read more

They are extremely short staffed. Hard to find someone to help. I called today and Christie put me on hold for 20 minutes with no response. I hung up and talked to the manager Frankie. Told her I was on hold and she didn't seem to care. Said she was in the back and had no idea what was going on. That store is in chaos. The store in San Pedro is wonderful. Plenty of staff and knowledgeable. Very friendly. Long Beach needs help. read more