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    Verizon

    2.3 (51 reviews)
    Closed 9:00 am - 7:00 pm
    Updated 1 month ago

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    2 years ago

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    Verizon S.

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    2 years ago

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    Verizon S.

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    1 year ago

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    Verizon S.

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    2 years ago

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    Verizon S.

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    5 years ago

    Helpful 2
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    3 years ago

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    3 years ago

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    4 years ago

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    3 years ago

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    6 years ago

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    Verizon Customer Service

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    4 years ago

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    3 years ago

    The manager Cheryl is thorough & kind! I like the store. Great employees! Highly recommend them over the other options in Chico.

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    3 years ago

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    6 years ago

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    Verizon Customer Service

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    6 years ago

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    13 years ago

    Helpful 5
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    12 years ago

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    14 years ago

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    7 years ago

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    12 years ago

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    10 years ago

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    11 years ago

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    5 years ago

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    6 years ago

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    9 years ago

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    15 years ago

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    12 years ago

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    10 years ago

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    13 years ago

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    12 years ago

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    12 years ago

    Just received a new MiFi unit from Chico Verizon. Dawn was very helpful and friendly during the sale. All the sale rep are awesome!!

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    12 years ago

    Received outstanding customer service from Robert. Helped transfer my phone and saved us $40 per month! Thanks!

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    12 years ago

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    10 years ago

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    9 years ago

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    10 years ago

    Helpful 3
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    12 years ago

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    10 years ago

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    11 years ago

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    12 years ago

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    Page 1 of 2

    Ask the Community - Verizon

    Review Highlights - Verizon

    Dawn had helped my girlfriend and I for roughly 2 hours (1 hour past closing!), and couldn't have been a better experience.

    Mentioned in 3 reviews

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    Succeed.Net - Elevate Your Work At Home Experience

    Succeed.Net

    (26 reviews)

    Wow, has this company gone DOWN HILL…read more With no notice they raised my bill. I tried calling them to downgrade (I don't stream movies much at all) and sat on hold forever. Then I took advantage of their recorded voice offer to call me back. They never did. That means that I was sitting on hold that entire time FOR NOTHING. Same thing happened this morning when I tried to call them, still trying to reach them about the same thing, and no response, an no call back (again). Then I look at their web site and they've got notices on there that they have office space and servers available to rent. I guess times are tough now. I can't imagine why with a service decline like this compared to the past. This company used to be responsive and human and real and timely. Now you're on hold for no reason at all (they're never going to pick up) and forever, with raspy, terrible music that's like torture to have to listen to. I'm going to have to find an alternative. This company has LOST ITS WAY. There is NO EXCUSE for leaving customers on hold forever knowing full well you are NEVER going to put a human on to take the call, and you are NEVER going to return the call after offering to. No one needs yet another business run like this, and I'm not rewarding it with my money after putting me through this and wasting my time like this over multiple days.

    I can't say enough nice things about this company. Everytime I call the customer service I speak…read morewith happy & helpful customer service reps. Today I spoke with Kate, she was amazing & very helpful. I'd like to think that Suceed treats their employees good & this is why every person I have ever talked to has been GREAT!!!! Thank you Suceed Happy holidays.

    Sunset Net

    Sunset Net

    (5 reviews)

    Disgusting service! If I could choose negative stars I would. I'm not sure why we even stuck with…read morethem for as long as we did..and not sure why we stuck to slow DSL service to begin with. Anyways, our DSL provider sold us like chattel to Sunset Net which is located in butt-fck nowhere Chico. When our modem died, they wanted to charge us $50 even though our previous provider gave us a free modem...when we bought one on our own and it didn't work, they wanted to charge us $25 to adjust the modem and another $25 to ship it back to us. First of all a modem is less than one pound so the shipping with UPS ground could not have been more than $10. If you call customer service, the only response you will get is, "no..no...no..and more no's" Anyways we switched over to Time Warner Business Class which I'm sure has issues of its own but we got free activation and a free modem and best of all, faster speed. Let's see if canceling is going to be a hassle..i've called, e-mailed and faxed and haven't really received any confirmation. Good thing my account is charged on amex...amex always saves the day! Disgusted by this company....

    Yup, Stephanie's review pretty much squares with the opinion of me and all the other people I know…read morethat have done business with them. Check with the Better Business Bureau and read anything you sign with them really carefully. (Hint: they have an 'F' rating) Company policy is 'No Refunds' no matter if they have delivered what they promised or not.

    T-Mobile

    T-Mobile

    (6 reviews)

    Big shoutout to Dane and Alice, I went in for an upgrade from my iPhone 11 to iPhone 16 Pro and…read morethey made the process quick and painless and walked me through the steps patiently. I would highly recommend this store as they were a great pleasure to deal with every step of the way!

    This is horrible store when it comes to customer service! I've been with T-Mobile for 10 years,…read moremainly because their service has always been the top! Went into to get phone looked at. At first Pablo and two other of his co-workers looked at the phone and decided it was ok for a replacement since I pay the warranty charge every month and said the phone was not damaged. Then, he changed the route saying it would be best to follow a different plan so the phone is repaired faster yet sending me to another sister store for repair. When he was told that the second plan was not preferred and wanted to wait for the replacement phone, he appeared annoyed and said there was a small crack in the corner of the phone. When the manager Adam was called to discuss this further, he said there was nothing he could do. What he failed at was to get the honest story from his employees. The manager was told that the phone was taken to the back where the small crack was found. This did not happen. He failed to see that his employer lied and was annoyed at going with the first offered plan. His employee did not provide customer satisfaction. Though the manager backed up his employee, his job is ensure that customers are satisfied and have a working phone. Awful customer service! Do not step foot into this store. I do not recommend them.

    Best Buy - Chico - Kai

    Best Buy - Chico

    (160 reviews)

    $$

    I walked into the Chico location looking to purchase my first action camera, having little to no…read moreknowledge of of the matter. Dan was more than able to steer me in the right direction, kindly assuring me I knew exactly what I would be walking out before making any purchase. Overall, very happy with my purchase and even more pleased with the service I received. Dan's got your back always!

    Take a moment to do a comparison…read more On December 21, 2024, my 88-year-old mother bought a television from Best Buy Chici. 48 inch LG-OLED.... Somehow they managed to charge her $600 for the television, $249 to install it and $100 for a very cheap wall mount. I'm sure the sales people at Best Buy realized that she knew nothing about how all of this works. 14 months later, the TV completely fails. Normally, LG TVs are quite reliable but this one happened to be defective. Because the warranty from Best Buy is only one year... Basically the same as what LG provides, they are simply refusing to acknowledge that they may have sold a defective product and are avoiding any attempt at making it right. In order to get a television that was functioning to my mother quickly, I went to Costco in Chico and was able to buy a 55 inch LGUG 77 television for only $299 with a standard three-year warranty from Costco, extended to five years for only an additional $35. The disappointing part is that Best Buy is totally unwilling to be flexible, recognize that this might be an unusual circumstance, and do anything besides just look at the policy manuals and reiterate what they are reading from the corporate script. When you are shopping, do your research. Even if Best Buy offers flexible financing, I guarantee that the geek squad service is not worth the paper it's printed on and the customer service will not be there for you if anything goes wrong. After spending over $7000 at Best Buy in the last three years, I believe their customer appreciation needs some tweaking also. Fail

    Verizon - mobilephones - Updated May 2026

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