If you haven't been here you may wonder how they stay in business with a Cricket corporate store in…read morethe same shopping center. It's because you actually get knowledgeable, helpful service, directly dealing with someone who is an expert, not some roll-of-the-dice likely untrained customer service person who has an attitude and is pissed off before you even speak. Coming here once often saves me hours and hours being passed around on phone customer service with wireless providers to customer service reps who don't understand the actual technology or how cell service actually works. What sets David apart is his calm demeanor--not anyone can do the job he is doing. Half the time I have been there there are other people being helped, but I have never waited long.

Dave is the consummate customer serviceman that cares. He has fixed Niners apple products for me…read more iPad, iPad mini, iPhones X,12, 13, 13 pro max. He is courteous and a man of his word. The best possible repair shop in Chico. Thank you for all that you do for our community brother.

I had the pleasure of receiving assistance from an Xfinity representative name Timothy, I couldn't…read morebe more impressed with the level of service he provided. He walk me through the entire process and basically gave me a camera. Had me out the door in 5 min no wait time and he was friendly, patient, and knowledgeable. Thank you so much for your help

Terrible expensive but once you canel They keep sending you deals Maybe you should have offered…read morethat before Thankfully my daughter got me better service elsewhere

The worst costumer service ever could not understand her I really tried but could not I also was…read moretransferred then transferred back to her never got the problem fixed and they want to charge me 225. just to come out and fix there problem. And they are the most expensive internet provider out there! very bad

Absolutely the worst company ever!! Terrible customer service. After 30 minutes on the phone, I was…read moretransferred with no explanation, having to re-start the whole conversation over again. I don't even want to give them 1 star. There should be more landline options to choose from!!!!!!!!!

I realized that the last time I reviewed this business was years ago…read more Time for an update! I'm still a DigitalPath customer. Since last writing my review, the Internet speed and quality [referring to the connection] have been good and bad. They recently came over and gave me an upgrade. They took out the old Gen7 hardware and replaced it with Gen8 [their newest addition] hardware. It was free to all existing customers. Now, I can use their brand new Gen8 technology, and so far there have been almost no drops in connection. The speed is fast, and I'm having no problems streaming movies and series, or downloading files. I think they have improved with their service over the years. If my connection and speed continue to hold strong, I'll update again with an even better review.

8/31/2026 and DigiPath internet is down again for the second time this month. The first time for…read more48 hours this time 12 hours and counting... Technical support never has any information on when the internet will be back up and they always tell you they will contact you once they have more information... never a call back. the worst .... moving to Starlink!

Disgusting service! If I could choose negative stars I would. I'm not sure why we even stuck with…read morethem for as long as we did..and not sure why we stuck to slow DSL service to begin with. Anyways, our DSL provider sold us like chattel to Sunset Net which is located in butt-fck nowhere Chico. When our modem died, they wanted to charge us $50 even though our previous provider gave us a free modem...when we bought one on our own and it didn't work, they wanted to charge us $25 to adjust the modem and another $25 to ship it back to us. First of all a modem is less than one pound so the shipping with UPS ground could not have been more than $10. If you call customer service, the only response you will get is, "no..no...no..and more no's" Anyways we switched over to Time Warner Business Class which I'm sure has issues of its own but we got free activation and a free modem and best of all, faster speed. Let's see if canceling is going to be a hassle..i've called, e-mailed and faxed and haven't really received any confirmation. Good thing my account is charged on amex...amex always saves the day! Disgusted by this company....

Yup, Stephanie's review pretty much squares with the opinion of me and all the other people I know…read morethat have done business with them. Check with the Better Business Bureau and read anything you sign with them really carefully. (Hint: they have an 'F' rating) Company policy is 'No Refunds' no matter if they have delivered what they promised or not.

I'm not giving Verizon even one star. They were a hug pain to get a billing issue resolved. After…read moreat least 20 hours on the phone and going into both stores in Chico, I finally met Kenna. She not only solved my issue but was a pleasure to talk to and met. Best employee Verizon has!

Brought in a used phone to add to our plan and Mari helped us do that…read more She was very knowledgeable and patient with us. I was kind of worried we would be brushed off since we were not there to buy a new phone but that was not the case.

Tech for new install canceled after time changed 4 different times on the fist day. Rescheduled for…read moreanother day to only have the tech call in sick. Rescheduled for a third day and after three times of changing times I canceled my service. I've missed 3 days of work and many wasted hours sitting around waiting!

Dish anywhere sucks it does not work reliably it is a waste of time I am cancelling dish as I need…read moreto have access anywhere and it doesn't work at all

I used to like direct but since I moved to YC their phone people talk in circles…read more I had a service guy come fix something on my tv , he asked for my 3-rD unit and I've only had 2!! He said he would make note but I would need to contact billing bc I'm billed for 3,,so I did and " back office billing " would get back to me in 5-7 days ,, 9 th day I called direct had to explain this whole thing to "tesha " and she argued I don't have a credit coming and I'm only being billed for 2 TVs BS !! I can't talk to back office and basically except what I'm billed bc they aren't crediting me I'm searching a new cable .. but in the meantime the service guy told me the wireless genies freeze what your watching until internal can figure it out , it's been going on since September!!

LIARS LIARS LIARS LIARS LIARS LIARS LIARS…read more A company doesn't get so many consistent one-star reviews for good service. If anyone is considering using their services, hopefully, these consistent negative reviews will help you make a decision to pick another vendor. LIARS LIARS LIARS LIARS LIARS LIARS LIARS Q - What happens AT&T when you outsource and off-shore your customer service department? A - You get a lot of pissed off customers that will flock to your competitors. I am now one of them. Despicable treatment by a group of totally untrained, uneducated, incompetent L I A R S First call 10/17 - This is where I lost 51 minutes of my life trying to explain an issue to their incoherent representatives. First Eileen who was totally useless. Then her 'supervisor', Jasmine who guaranteed me I would receive an email from someone on their tech team within 72 hours, Ticket #1-236907879796R2. It sounded far-fetched, but I gave her the benefit of the doubt. 10/24 - As anticipated, no response. Called again and spoke with Sierra who again, was of no use. I asked to AGAIN speak with a supervisor. After waiting for 1 hour 27 minutes (stupid me) with her coming back on the line every so often to assure me that the supervisor was coming, she disconnected the call. I guess that was her way of letting me know that a supervisor wouldn't be coming after all. Right back at you AT&T/DirectTV. Tomorrow, it's my turn and I will be one to hit the disconnect button and terminate your services.