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T-Mobile

T-Mobile

(6 reviews)

Big shoutout to Dane and Alice, I went in for an upgrade from my iPhone 11 to iPhone 16 Pro and…read morethey made the process quick and painless and walked me through the steps patiently. I would highly recommend this store as they were a great pleasure to deal with every step of the way!

This is horrible store when it comes to customer service! I've been with T-Mobile for 10 years,…read moremainly because their service has always been the top! Went into to get phone looked at. At first Pablo and two other of his co-workers looked at the phone and decided it was ok for a replacement since I pay the warranty charge every month and said the phone was not damaged. Then, he changed the route saying it would be best to follow a different plan so the phone is repaired faster yet sending me to another sister store for repair. When he was told that the second plan was not preferred and wanted to wait for the replacement phone, he appeared annoyed and said there was a small crack in the corner of the phone. When the manager Adam was called to discuss this further, he said there was nothing he could do. What he failed at was to get the honest story from his employees. The manager was told that the phone was taken to the back where the small crack was found. This did not happen. He failed to see that his employer lied and was annoyed at going with the first offered plan. His employee did not provide customer satisfaction. Though the manager backed up his employee, his job is ensure that customers are satisfied and have a working phone. Awful customer service! Do not step foot into this store. I do not recommend them.

Sunset Net

Sunset Net

(5 reviews)

Disgusting service! If I could choose negative stars I would. I'm not sure why we even stuck with…read morethem for as long as we did..and not sure why we stuck to slow DSL service to begin with. Anyways, our DSL provider sold us like chattel to Sunset Net which is located in butt-fck nowhere Chico. When our modem died, they wanted to charge us $50 even though our previous provider gave us a free modem...when we bought one on our own and it didn't work, they wanted to charge us $25 to adjust the modem and another $25 to ship it back to us. First of all a modem is less than one pound so the shipping with UPS ground could not have been more than $10. If you call customer service, the only response you will get is, "no..no...no..and more no's" Anyways we switched over to Time Warner Business Class which I'm sure has issues of its own but we got free activation and a free modem and best of all, faster speed. Let's see if canceling is going to be a hassle..i've called, e-mailed and faxed and haven't really received any confirmation. Good thing my account is charged on amex...amex always saves the day! Disgusted by this company....

Yup, Stephanie's review pretty much squares with the opinion of me and all the other people I know…read morethat have done business with them. Check with the Better Business Bureau and read anything you sign with them really carefully. (Hint: they have an 'F' rating) Company policy is 'No Refunds' no matter if they have delivered what they promised or not.

DISH - televisionserviceproviders - Updated May 2026

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