I had the pleasure of receiving assistance from an Xfinity representative name Timothy, I couldn't be more impressed with the level of service he provided. He walk me through the entire process and basically gave me a camera. Had me out the door in 5 min no wait time and he was friendly, patient, and knowledgeable. Thank you so much for your help read more

Xfinity - Store has a great variety of products - Internet Service Providers Near Me - Chico, California

Terrible expensive but once you canel They keep sending you deals Maybe you should have offered that before Thankfully my daughter got me better service elsewhere read more

Xfinity Mobile is the worst. Constant dropped calls, calls not going out and none coming in. They only use a small portion of the Verizon network tower, so your service is at most times is worthless. They've been telling me for two years (it's a contract) to trouble shoot all four phones on the plan. This NEVER works. Can't wait for this contract to end next month to go to a new provider. read more

I went to pick up my wifi router and it was super busy and the guy took my name and told me they'd call me when they had it ready. I waited for almost an hour and i went back up and the guy told me they're busy and i needed to wait more. I talked to another guy and he pulled my order out from behind the counter in 5 seconds... Absolute waste of my time. read more

Please Do not us Xfinity Alarm as a service provider. Let's start with their customer service, trying to get technical support takes about 20 minutes if you don't get disconnected. The person that runs the Teck service is and Absolute Idiot when it comes to connecting to their mobile Tecks. This last week was a horrible experience with their technicians attempting to be no where close to their appointment times. Then one day I wait for the Teck in the time frame I was told and mind you each of the three time my appointment was made I drove 90 miles each way, not counting my time of travel and fuel costs. So this last Saturday I wait another 2 1/2 hours, only to find out my appointment was canceled. So with that in mind and all the other that Xfinity crap , like increasing your rates with no notice. It was time to give them the boot. On Monday I contacted another alarm provider that has customer service that speaks ENGLISH and the system was install yesterday and Xfinity was out the door. Also, there are better TV PROVIDERS, at a hell of a Lower rated, than Xfinity. This company is a disgrace and third world when it comes to alarm services Let me say this, I been with this company since it started as Comcast, but now with all the BRAINLESS EXECUTIVES THAT THINK THEIR MAKING BIG MONEY AT OUR EXPENSE, they need to see a decrease in business. Send a message to these Idiots, customers need to be treated like real people, not idiots. Please do not use this company, this a disgrace !!! Mj read more

Service is impossible. Received new equipment to replace broken. Spent 3 hours trying to install. Called phone numbers got caught in loop. Went back to Xfinity and found out Employee failed to turn on new cable box. Tried to install a second box in bedroom. Didn't work. Third trip to xfinity today. Now waiting crowed store for help. Also value was poor. My bill was $266 and after new promo$206. Employee stated I need to call back in a year for new promo every year. I just feel used and extorted. read more

Went in to get an Xfinity gateway to replace my old self-provided router/modem. Greeted right away, and helped quickly with exactly what I needed. read more

Although we had an appointment at Xfinity, we still waited for at least 20 minutes. Luckily, the assistant manager, Matt, was able to help us while he was juggling customers at the front desk. He apologized for the wait and exhibited great people skills. He saved us at least $50 a month by updating our plan. Matt has helped us before, and we were glad to work with him again...we hope to see him in a manager position soon! read more

I bought a new house and it didn't already have connected Xfinity lines into the house so we couldn't do the self install for the internet service. Xfinity charged us $100.00 to complete the install in the house so we could have service on 8/19/2024. So far our internet has been pretty good. We also supposedly signed up for the cellphone service but still have not received the sim cards and it has been 5 days. read more

Asking for help with changing package for TV has been a nightmare. I spent two days and eight hours talking to someone in a different country. Then a couple more hours at the local Xfinity store. Now all I want is the name of my local store and but could not get it with the robot who answers questions. I totally frustrating encounter. And my service is still not good. read more

Horrible company. Inconsistent service and hands down the most infuriating customer support line I have ever experienced. Fully outsourced customer support line with no option to connect to a us based call center. And they make it next to impossible to get through their automated chat agent to even speak with a person. Get internet service from literally anyone else read more

I'm extremely unhappy how the guys in the store run businesses! My mom is handicap and hard of hearing. 2 days ago we made an appointment in person for yesterday 6/6 @ 1:45. For Debra R. Granted we had to wait 20mins. Then her name was called she handicap like stated. When they called her name she raised her hand and said here. Well so dumb other lady took her appointment. I'm sorry don't guys not look IDs or names. Someone else took her appointment all because the other lady was a walkin waiting hours and hours to be seen. When my mom did her duty made an appointment. So unprofessional to handicap people. Solve this issue and make business better for your customers. Your service can improve and help those who patiently wait. You clearly don't value customers in a certain way. read more

I was curious about the balance on my phone and noticed the store was busy. I left feeling like I got quality service by Matthew who answered all my questions taking his time to understand and explain thoroughly. read more

In Biggs CA you can pay for a larger plan, but be aware that it practically goes down to no streaming speed several times a day especially in the evenings. And service calls are $100. And forget about having anyone answer a phone. And it is expensive. Hate it. read more

We were baited and switched big time here. Timothy told us our brand new Samsung S23 wasn't compatible with their network (after we confirmed it was), and said he had to sell us a brand new S24 the very same week we bought out the S23 from TMobile. Both TMobile and Xfinity verified we were lied to and the phone was fully compatible. Lost the $100 Visa card promo, and now have payments again on a phone we didn't ever need to purchase., and customer service is a useless loop. I'm in the process of researching every review site and legal entity we can file a complaint with. DON'T GO HERE! read more

This was the worst experience ever they had people sitting for over an hour the line was out the door it was horrible one of the workers started yelling at a customer as well 0/10 would not recommend if I could give 0 stars I would. read more

All I want is internet but their salespeople as well as their websites hang up on you. And their home phone is wifi. It isn't, where I iive, even a land line. Using Verizon might be a plus. read more

It was very necessary for me to post a review in regards to my local Comcast. Initially, I was speaking with someone named David, who was very impatient, rude had horrible Customer Service, a lady by the name of Zulaika whom I believe is a manager quickly intercepted by getting another Sales representative whom have more people skills..clearly David is not professional. After I was referred to another guy who I am so Blessed I had the pleasure of meeting. Matthew went above and beyond to help me as my cable bill kept fluctuating, and now I feel relief knowing this situation was resolve, I just really appreciate the amount of time and effort he put in to make sure he explained the bill and it's entirety, with ease & care and. Thank you again I really appreciate your level of Customer Service. read more

Xfinity - Internet Service Providers Near Me - Chico, California

Horrible customer service, stupid Xfinity attendant blocks you talking to a live body. As soon as RACE Communications is here in Chico....we are gone!! read more

Customer support is by far. the worst I have EVER experienced. looking for a new internet provider. frustration trying to reach someone is overwhelming, so nothing gets resolved. THE WORST. read more

Can I give ZERO STARS? Long story short: Their business practices are subpar. Went in to get a new phone. Told I was 4th in line, wait would be no longer than 45 minutes. Wait an hour *after three people called. Asked how much longer. Informed there are now FIVE MORE people ahead of me and it will be AT LEAST another hour. You knew, when you said I could wait, that you had appointments set and lied. You had people sitting there waiting for well over an hour while you spent 45 minutes with a woman you told over and over you could not help and another women who didn't understand why her 2 year plan ended after 2 years. Two employees to help the first. The rest of the employees were on lunch. Back to the lies. Why would you even tell me there was a chance to get help when you knew FOUR more people had appointments and my wait was going to be LITERAL HOURS? And you wonder why I got pissed? How dare you treat people that way. This is not Russia and I will NOT spend hours to spend money at your store. It does NOT work that way. I will spend my money elsewhere. I will be cancelling xfinity as soon as the contract expires as well. This is the worst customer service I have EVER seen. Even with an "appointment" you will have to sit and wait an hour. Whoever is in charge should be fired ASAP. Inept. Seriously, inept. And don't blame a shortage of people. There were more employees there today than have ever been in past visits while you were playing desk jokey in the back and/or placating an old woman who should been told to hit the bricks and stop wasting people's time. Your service is, and never will be, worth a two hour wait. That is LAUGHABLE! read more

Good offers the longer you're with them good bundles great service Only thing that kept me from giving 5 stars is you can't call the local store only automated run around read more

I've been trying to set a service appointment to move my outside wire for five days now. Two days of back and forth with a robot and now two more with a couple idiots messaging. This company has the worst customer service. Avoid if possible, but they have a monopoly on high speed in some areas read more

Horrible experience. Spent 4 hours trying to do a phone exchange to take advantage of a promotional credit towards a new phone and achieved absolutely nothing! Stuck with a new phone purchase without a rebate and never received a call back after escalating the issue. Do NOT go here if you actually want help. read more

Yes they're very busy and you have to sign up and wait and get an appointment but you know what those kids are trying hard on myself I'm glad that they're there read more

This cell company is terrible. They would pay for a lost phone, even though I paid the insurance. Another time, my son damaged his phone and returned it to the store, only to be told to return it by mail. In the mean time, they got rid of the phone in their recycling bin. Also, their phone coverage is terrible. I'm disappointed with Xfinity. read more

The employee took my debit card for over ten minutes to "pay my bill" then returns the card and a month later I find out he never actually paid my bill, so I go in to discuss my bill and he says he'll put credit onto my account and says I now have to set up a payment plan to pay off my outstanding bill. Honestly a waste of time and money, I'll be looking for a new internet provider asap read more

I just signed up with Xfinity with a new phone...and it had problems. I could hear but people I called complained of tunnel sound, cutting in and out, etc. I had a difficult time getting through to Customer Service due to the maze Xfinity has set up, then spent 3 hours trying to fix the problem. You see what happened there? Xfinity had me working for them to fix their problem- I should just have gotten a phone that worked. After no success there, I went into a center. (Errand 1) They couldn't fix it so offered to take away my only phone and replace it (this is a good option??) or send me on Errand 2, across town to a place that might repair it. I just wanted a phone that worked, not an unpaid job to fix Xfinity's and Motorola's poor service and equiptment. I wouldn't recommend them to anyone; I was a happier camper before I signed up with them...and I had a flip phone! read more

Really bad customer service! This company is a totally scammer, so sad that I hit involved with them, I don't have their service any mire,but they keep charging every month for service and if I don't pay they send me to a collections, the collections agency said they will destroy my credit if I don't pay,,I pay last month to avoid that even that I know I don't own them anything I pay,and now there is another bill in collections from them they want more money, I don't know how to stop this? This people are a complete scam, stay away! read more

If I could give negative stars I would! Unfortunately the employees in the local office pay for the inept ignorant policies of the company itself! The left hand doesn't t know what the right hand is doing so therefore the customer service is shit! Awful! I was receiving a bill for connection that I never had! They don't even have their lines ran where I was living and I was told the error was taken care of then 5 months later I am receiving late charges on the bill I apparently still had for non existent service! The Bill I was told was eliminated 5 months prior! It's beyond ridiculous! Shameful! Do something to improve your lack of customer service and tell whoever you have working for you in other countries when you don't have service in an area! So we don't have to spend our precious time arguing with them that there was a horrible fire that burned the lines and they haven't been replaced ... as a matter of fact xfinity is refusing to replace them at this point! Communication is desperately needed within the company! It's exhausting and infuriating to try to talk to these people over the phone. Especially when they are so ignorant. Sadly it isn't even their fault they are ignorant because their boss didn't give them updated information! read more

Store representatives lied to me saying my service would transfer to my new san diego address, i move to san diego and find out there's not xfinity service and the closest store is 300 miles away. I'm glad though that they sold me a wifi plan instead of just telling me my service wouldn't transfer. Special shout-out to the store manager who came over to check on the order and said it was all good (blatant lie because the service address should have come up as not available). He even told me to pick up the correct router IN SAN DIEGO which isn't even physically possible because the closest location is bakersfield. So basically screw this store, they have terrible customer service. They would rather make a sale then help you out. Now i'm 85$ in the can because they won't refund me and it's all thanks to the workers and manager at this store. TLDR don't trust a word they say and do your own research, i wish i had. Now xfinity has me by the balls and i can't speak to a real person. THANKS XFINITY SCAM ARTISTS - oh i meant "customer service reps" read more

If you need an internet provider, skip Xfinty and save your time, money and sanity. For the last two month, the internet has been going out consistently every evening for hours at a time. Useless is the only word I have for them. read more