Thomas worked on Labor Day! He fixed my internet quickly and efficiently…read more He was helpful also setting up my televisions so they had internet. 5 stars

Thomas from Zentro came by to help install my WiFi. He was a great help! He was efficient and…read moreinformative!

I spent a few weeks contacting providers. Unfortunately, I decided to go with xfinity. ADT had a…read moreproprietary system and after your contract, you still don't own it. The xfinity agent told me their system was not proprietray and it could work with blink cameras. It is proprietary. There are advantages and disadvantages to a plugged in camera. I thought I could get the best of both worlds, but now have to run a separate system for blink. I talked to Omar 10/25. I complained that because they gave me bad info, I have to invest in additional equipment (sync module, echo show, and new router. From what I've been reading on the forums. It doesn't play well with the xfinity router). He told me they weren't charging me for the security equipment or installation so I let it go. I find out today, they actually are and they basically tell me there is nothing they will do. Sso much for their "satisfaction garauntee". Maybe I'll keep it. If I pull it out, I'll let you know how it goes. Just be careful when you talk to these them. I've been getting bad information. They might wonder why I never stick around for their surveys. It's because it sometimes takes a week or so before you find out the customer service agent didn't do what they told you they did. FYI: The system itself works OK for what it's supposed to do. I just wish their people were knowledgable enough to have told me what it was supposed to do instead of telling me what I "wanted to hear".

The price they quote is NOT the price they charge, constant price slamming, completely garbled…read morelanguage for billing deliberately designed to obscure what they are doing. It's illegal, but good luck finding the time to fight it, just skip this company. Under NO circumstances should you set up Auto-Pay, they 100% will massively overcharge and double bill you. I was never on the phone with customer service for less than an hour. The customer service people were polite enough, the technician that came to run the wire was courteous, effecient and professional, but the corporate policy means they WILL rip you off. TERRIBLE COMPANY.

I have been with AT&T for over 40 years; with landlines, internet and wireless. Up until several…read moremonths ago I had been receiving tolerable service. All of a sudden my internet and wireless greatly degraded so I am getting less the dial-up speed. I have had about 8 sevice technicians to my home but they are unable to restore my service to acceptable speed. I should be getting around 6Mbps but am getting less then 1 Mbps. I am paying about $113.00 dollars for wireless and about $60.00 for internet. I am now considering switching to Comcast!! Readers beware of AT&T

AT&T, you should do better. Mine and my neighbor's internet service has been out for 2.5 days now…read moreand we're looking for at least one more day. You know what the problem is and where it is. You tell me you don't have access to the hub that needs service. Why would you put a hub somewhere you can't access? Please fix your problem. Poor service.

RUN, DO NOT PURCHASE!!! I WAS PROMISED $443. return money for returning the Router and Earthlink,…read moreLLC customer service representatives lied countless times about my money being returned to me for 6 months.

Adding my 1 star review to all of the others, unfortunately. These guys have charged me two more…read moremonths after I moved out. I've called them three times about this now. Each time I've called they've told me they have no record of me having called before. They literally told me I did not call before and yes, of course I did. During my previous calls, I told them that the equipment was at my neighbors house across the street and how did I get that to returned back to them and they told me they no longer pick up equipment. How would I know that if I hadn't called? The first guy I talked to, Michael, told me maybe I did call but I called the wrong department so there was no record of either of the previous calls. Like if I called the wrong department, they wouldn't tell me that or transfer me to the right one? Then I asked to speak with a supervisor, Damaris. She told me there was nothing she could do to help me. The only thing I could do was send an email and they'll look into it because there's no record of me having called before. Unbelievable. Aren't you guys also tired of these people who try to rip you off one or two more times if they can get away with it? They obviously don't care about their reputation or they wouldn't have an average of two stars with their reviews. Is it really worth it to them to have a bad reputation to steal $75 from me two more times? I guess. It's hard for me to wrap my head around that but yeah I guess so.

Webpass provides an awesome service. However some things to note:…read more-The internet can be knocked out during bad weather (snow storms, thunderstorms, etc) since it is delivered wirelessly to the building (at least in my building's case). -Reliability when weather isn't a factor is incredibly high in my experience compared to other ISPs. -Speed is awesome. My building is supported for 100mbps, but I usually get around 200-300mbps download speeds, and at least 200mbps upload speed at all times. Sometimes my upload or download will peak around 500mbps. -Their support staff really knows their stuff. It's not like calling another ISP's support where you get tier1 support who asks you do to the basic troubleshooting. The support staff you get when you first call is likely the person who will truly be able to fix your issue. I work in IT, and absolutely appreciate this. THAT SAID, their hold times when calling for support are usually pretty terrible. I've been on hold before (including last night) for 1+ hours and then the call gets disconnected for whatever reason. Their email/online support is pretty lackluster. No way of updating or creating tickets online short of emailing them. In my current case, I've emailed them in response to a ticket and they seem to ignore the email altogether. I'm now trying to call them to get the issue resolved. Overall, I'd give them an A- as a grade. If they could up their support, it'd be the best ISP out there.

Unreliable, often down, especially at night. Fast when up but I'd prefer slow but reliable.read more

This is a company owned store and as such, it's a great location to take care of anything you might…read moreneed that a non-corporate owned store wouldn't be able to help you with. The environment is very relaxing and well lit making shopping here a breeze. Staff is friendly and knowledgeable. Honestly, it's a really well put together store! This is my go to place for bill payments and or making a purchase for a new stereo system to enhance the quality of my music. I truly am beyond grateful to Walter Werizoh (spelling?) Who helped me by giving me a discount on a brand new wifi blue tooth enabled new stereo. I had left mine behind this early afternoon In my uber and the driver would not respond to my numerous calls so another passenger stole my stereo system that I'd forgotten and Walter here was beyond kind. When I had originally come here in the summer to purchase my first one again I was given quality time by my first customer service representative and he had also taken great pains in teaching me how to understand and use my new stereo system so I would leave with complete understanding and confidence on how to use this stereo device. They dont offer a warranty or insurance for stereo devices so if it's lost or stolen Verizon can't offer you a replacement but I'm so deeply grateful to Walter today for making it possible for me to buy a new one. This location has attentive and super friendly representatives and I've always been treated with kindness and respect. Thanks again for helping me today I'm truly grateful to all of your staff! Second time there and both times Majin was of great help. Check it out and ask for him...you won't regret it! I could not be happier with the customer service of this place, just an all around amazing experience. Special mention to Ben Gilbreath who really helped walk my through my new phone. I seriously recommend this location.

I have been having issues with my cell phone for a few days now, while one other location turned me…read moreaway. I happen to walk in today into this Verizon location. I was quickly taken care of by employee Tyson, he quickly diagnose the problem fixed it corrected it, and I was back out the door in less than 5 minutes! Tyson was very professional, courteous, knowledgeable, and efficient. Promote this employee, give him a bonus or at least give him an employee of the month award. Yaaaay. Thanks a million Tyson!!!

It's been about six months now and every single aspect of my experience has been excellent…read more Online speed-tests show that I am getting exactly what I am paying for and the customer support that I have gotten is so good I doubt that I could get that elsewhere at ANY price. There has not been a single ripple in my service and I am at the computer all day, since I work from home. I have a business-class of service because I need a static IP address to host web sites on my home server, so my initial configuration chores are significant. But the availability and quality of support is better than I have had anywhere and I have used a lot of different services over the years!

Interlync has hosted and maintained our website for Logo over 16 years. The owner Kevin has been…read morean excellent source for information. Interlync has kept our website and emails safe from spam. Jim and I are very happy with service. Their website will give you any updates on system issues. You can login your spam and email from anywhere. You should see all of the spam that Interlync stops from downloading to your computer. Use Interlync if you want a safe and reliable website host.

One thing I noticed about this place is how nice and attentive every single person is at this store…read more(Santiago, Emily and the other two ladies, didn't get their name, comes to mind.) I came in, very frustrated, with a sim card issue on my Galaxy s4. I ended up getting an upgrade with zero money down and my trade-in covered the taxes. Even though it took over an hour, I had no problem waiting. They were all so personable and helpful. Emily even offered me water and in between waiting we all joked around with each other. They are all really professional here, I'm definitely a fan. I know if I have any more issues with my phone, I'm coming directly here.

Polo took care of me in the mid-part of 2025. I don't like this location because I've either gotten…read moreattitude or I feel rushed here. There is one young lady who works there who is never friendly. I vowed that I would not return to this location and find another that will treat me with respect. You would think the Chicago downtown location would hire the best employees in customer service but unfortunately for me, that isn't the case.

Excellent service and follow up. Only the best of recommendation for this business! Sharif will get…read moreit done!

Sharif and his team went above and beyond to help onboard our business. From running cabling to…read moremounting hardware, MTC ensured that our business was fully operational before leaving. MTC came out for an initial site survey and was in contact with us during every step of the install. We were provided photos of all the drops, the cabinet, even above ceiling video of the wiring. I highly recommend them to anyone.

I've been with 12Global for 4 years now. In all that time, the Internet rarely has gone out…read more Maybe once or twice a year tops -- they always send a text to my cell telling me it's out and they're working on it -- sometimes even before I realize it. The pricing is very reasonable, and hasn't changed in the last four years -- which given inflation is remarkable. When the internet went out on Friday, I was out of town for the weekend. When I got back on Sunday, my internet was still down. Alex came over Sunday night after carving pumpkins with his kids. He diagnosed that there must have been a power surge that took 6 or 7 units offline on Friday. In the process, my router got toasted. I live in an old building and I'm embarrased to admit I didn't have a surge protector on it. He not only diagnosed my dead router, he gave me a new one I could have until I got another one. This is huge since I work from home. Can't recommend this company enough!

Recent former customer here. I really debated whether or not to post a review because their…read morelast/current technician assisting me (shout out to Jack) was top notch all the way. But one person giving quality support for less than 12 months after terrible service for about 5(?) years...well, you do the math. Two things people need to know: 1) The support number is routed to the personal cell phone of whichever tech is on call. Before I realized this, I called around 7am and woke up whoever that dude was (not Jack) because the WiFi had been down for the past 12-ish hours. He was pissed and tried to hide his anger as he told me I'd just have to wait for it stop raining...as if it was my fault that the company has a call forwarding arrangement. The support arrangement eventually just turned into my texting Jack directly...which meant having to consider if I'm interrupting the man's day off, vacation, etc. Texting somebody's personal cell is not the way to run a business. 2) Literally every time it rains the service goes out. I don't mean thunderstorms. I mean the lightest light drizzle that you don't need an umbrella for. And it's far more frequent than it should be. No one should have to wonder if they're going to have service today because it's overcast, it's ridiculous. Over the past month, I can count at least 3 times, back to back, when it rained for about 1-2 hours and service wasn't restored for 12-24+ hours later, and that's no exaggeration. At the very least, it'd be nice if they offered some form of compensation off the bill, but nah. My last correspondence with Jack was his letting me know when they'd have service restored (30 hours dark on this incident), and he informed me that they'd be spending this month upgrading their equipment to stop this from happening. By then, my wife and I had already decided to make the switch to Astound. Also, 30 days of being expected to roll the dice? Yeah, no. It's a dark and drizzly morning while I'm writing this review and I'm 99% certain that I wouldn't be online right now had I not made that change. Good luck with that upgrade, guys.