In our neck of the Greater Genoa woods, Spectrum is almost the only game in town. Our subscription…read moreis Internet only, while Gayle's Mom has a Internet-TV-Phone package. Things work most of time, but: 1. Internet drops shortly and often, which is really irritating when you're in the middle of something. 2. In my opinion, Spectrum is overpriced and keeps trending up. 3. Gayle and I share a concern of affordability for her 94 year-old mother (we often manage the account). Yet when we call for a more affordable deal (after the latest cost increase) for a person of her age and income, there are no deals.

With Spectrum you never know what you're going to get... maybe the internet works maybe it doesn't…read more If you call they tell you to reboot the modem when that doesn't work they say you should upgrade your service to higher speeds so when it doesn't work you can pay them more money. Absolutely the worst internet provider you can find. It's pretty bad when 5G internet is more reliable than terrestrial landline internet.

Thank you for assisting me with a recent warranty issue. You went above and beyond to resolve my…read moreissue when Best Buy would not. Erin is top notch. The staff at this store is always friendly, patient, and helpful. Kudos to all of you.

Went in for help with my phone this morning. The gentleman was extremely helpful and patient with…read moreme. Got great support and felt valued as a customer. The store is great and has a huge selection of phones. And bonus I didn't have to wait in a line at all.

I was just the for a whoopsie a couple days ago again, the young lady was so good at replacing the…read morescreen protector, she didn't meed the assistance of the guide tab. She must be the designated expert when it comes to cracked screen protector replacement, on top of that she does it faster than others using the guide tab. Truly a YODA of screen protector replacements." I happened to be in the neighborhood and remembered there was T mobile swag being given out today, the nice thing about this T mobile location is they seem to consistently have enough of the T mobile swag, rarely do they run out unlike other stores and especially the las vegas locations, you could literally go into a las vegas store the first hour and they will claim that they ran out of the swag, very suspicious.

Ashley made returning my modem hassle free. She was very nice and professional. T- Mobile had sent…read moreseveral emails, wanting to make sure I returned everything. I was worried that I didn't get everything, but Ashley assured me I had.

I bought a phone cable charger at the store on Highway 50…read moreLast month. They have a one year warranty but I didn't have the receipt when I tried to return it for a new one. No problem, Mgr CJ approved the transaction and replaced the defective cord. I have bought all of my IPhones from them for years. Great customer service.

Walked into the store and greeted by a stench that could only be described of wet dog and oh yeah…read moredog. There were 3 dogs in the store just lounging around. No respect for people who might be allergic to dogs. Dogs don't belong in an att store anyway it a professional place of business or at least it used to be. Secondly I walked in everyone was busy so I waited for 15 minutes. A couple walked right in and towards the back to the kiosk and when an employee finally became available they ignore me and went to help the couple at the kiosk. This is not good customer service. I won't even talk about the issues I have with att itself because that's even worse but hoping to get some local help well I guess not. Their local customer service needs a lot of work and don't use your store as a doggy daycare.

Water damage on a broken screen iPhone 16-Fast service, didn't upcharge and set expectations for…read moreprice at the start. A quality experience.

I can't say enough amazing things about phone fixed center. I sent a message via yelp and they…read moreresponded immediately. They had my laptop repaired within 24 hours and had the best customer service ever. I'll definitely recommend them to all of my friends and will return if I ever have any electronics go down again.

Wednesday, October 14,2026 we purchased a new iPhone, FREE tablet and a Phone Cover. He said he…read morehas a Masters Degree in this field and he received it from the state of Texas. Employee said he is giving us a discount and a good deal, but, did not give us a receipt. So we have no idea of knowing what each item cost. The employee said the receipt will be on-line in 24 hours. It was not on-line. He said the bill would be $70 / month. It was not $70 / month, it was $100! He also said "now that I give you a good deal, how about giving me a tip?", I said "What?" Because employee/he has an accent and I was sure I heard him right.... He repeated, "a tip, you want to give me a tip?"... I said "NO!" I went in person the following day, Thursday October 15, 2026, to find a note on the doors stateing he would "return in 10 minutes", so I waited. I want to discuss the following with Employee who sold us the phone and accessories 1.) Why is the monthly bill over $100.00? a.) He charged for service for the old phone (which doesn't work). He neglected to remove this service after I specifically told him we did not want service on the old phone. Most likely because he was distracted from helping his brother and his brother's friend. b.) Monthly Charges are now $89.00 1. $20.00 for tablet 2. $60.00 for phone 3. $ 3.00 for "storage and security bundle" 4. $ 6.00 for "Metro Advanced Protection" Employee did not ask us (or tell us) about adding the last two services (those services were NOT on the old phone). 2.) Requested a copy of the invoice/bill for purchases, because employee did not provide one: 1.) He said we need to go on-line, and it will be there within 24 hours 2.) After checking, there is no bill on-line. Please provided a copy of detailed itemized bill for purchases on Wednesday, October 14, 2026. 3.) Account on-line has the incorrect e-mail address: 1.) Employee appeared to be fixing it, however, account online continues to show incorrect email as "BOBBIES32@gmail.com". That is NOT our e-mail account. 4.) Voicemail messages transcribed and send as text messages as well. Showed employee on our phone that voicemails are also transcribed and sent as texts, and we don't want that. He said he could not help, that we need to take it up with apple as it's an apple problem. I said "WE BOUGHT THE PHONE FROM YOU", you should be able to help us. He replied "I have helped you!". I left the store VERY, very frustrated... and left to figure this all out, without the help of the Carson City, Metro PCS employee.

I went there to get a new phone and establish a service with a local cell provider. I was supposed…read moreto get a free phone, with no activation fees. I wanted a screen protector and case for the phone. I was charged $51 for the monthly service fee, plus the cost of the screen protector and phone case, which came to a total of $105. When I got home, I realized I had been charged $21 for sales taxes. For what? The only physical thing I bought was the screen protector and the case. Then when I went in to pay my first monthly payment, the clerk told me that my debit card didn't go through. So I used my credit card to pay. Later, I found out that my debit card had been billed $56 and my credit card had been billed $53.81. Supposedly, you can dial 611 to get help with your account, but the automated system basically only takes payments. It tells you to say what you are calling for, but then tells you that it didn't understand. Even when you say, "I want to talk to a person." It will tell you that you need to say what you are calling about, but whatever you say, it doesn't understand. I tried calling the number of the office, and got a recording that said my call did not go through. I would not recommend this office to anyone. Trying to get the excess charges reversed has been a nightmare. When I finally got through to someone at the corporate office, they said that they only got the payment for $56. So where did the payment from my credit card go? Also, after I got the phone, I received a text that said I had a credit of $40, but that has never shown up either.

During a holiday it's hard to find anything open so I was really happy that they were open until…read more8pm, when things happen in a pinch later hours matter, but the day before 4th of July my husband dropped his phone and broke the screen. He got it a little wet as well but it didn't fall into a lake or anything like that which I'm thankful for. The phone wasn't responding to his finger touch and was flickering. We called and Brandon answered he said to bring it in and he would see what he could to within 24 hours to fix the phone. We dropped it off 15 minutes before 8pm and I called the following morning on 4th of July, to see if we could pick up the phone earlier. Brandon was there first thing in the morning and said we could definitely stop by to get it earlier, he would put it back together right away and once we get there we could turn it on and check if it was working. Lucky for us it was! Brandon was a lifesaver while we were on vacation here and needed the phone fixed ASAP.

Had an issue with moisture getting in my laptop. Mike kept working on it until he thought it was…read morenot worth while to do so any longer. They had a computer similar in specs to what I was using right there on the counter for sale. Mike made me a good deal to get switched over to a working computer. Thanks again for your persistence in getting me the best outcome in an unfortunate situation.

I had an amazing experience at this store. I was greeted as…read moresoon as i walked through the door and the employees were on top of everything. They had all the information and really helped me make a decision about a potential new line and new phone. All questions answered in detail. Definitely would recommend going to this store! 7/19

Worst customer service ever. Went into see about getting a phone and service and the kid was very…read morerude and condescending. News flash cricket don't employed entitled snowflakes that push customers out the door just because it's near closing time. I went with another carrier and will never go to cricket again.....

I called Batteries Plus and an associate named Calvin picked up the phone. He was very professional…read moreon the phone and answered all my questions. It is fantastic to talk to a real person rather than a phone prompt or AI agent. Later in the day, I visited the store and there were four people ready to help. I recycled some used AA and AAA batteries. Then another associate helped me select some two prong soft white bulbs for my kitchen fixture. I had tried shopping online and some local hardware stores but could not find the right soft yellow lighting (2700K). All the other stores have 5000K which is a blue hue for daylight use. They have earned my business and I am definitely going back for any battery or light bulb needs. Fantastic team working there!

I have bought countless batteries from here. DO NOT DO BUSINESS with them. They will do anything…read morethey can to deny your warranty. Brought a battery in under warranty that all of a sudden went dead. The battery was even deformed as he noted. He checked and said they would try and charge it and call me the next day. Well, they said it wouldn't take a charge and because it was under 10 volts when I brought it in the warranty is void. I will never buy another battery from them again. You're much better off getting one somewhere else. Trust me.

OUTSTANDING experience here yesterday purchasing a TV sound system to replace my 20 year old one…read morethat crapped-out. I'd purchased the TV (Sony Bravia 8) here a year and a half ago and love it. Austin was quick to see I needed assistance. He was friendly, very knowledgeable and professional. While I probably could've installed the new Bose system, I elected to have them deliver/install in a few days. I've ALWAYS had good experiences at this Best Buy, but this visit went particularly smooth thanks to Austin's help! Thank You Austin

I had a problem with a just purchased software, Microsoft Home, that was installed via ONLINE with…read moreBest Buys Geek Squad. After the lady installed it on line, it did not fix my Outlook Comcast email, she said, wait 1 hour. Well it never worked, so I took my PC to Best Buy in Carson City, worked with Jake Kemp, and he fixed it and made my PC work just like new. Jake was professional, friendly and showed what Best Buy customer support is all about. I had to purchase the yearly software Micro 365, and was told to call the Geek Squad to get a refund on the Micro Home at $179. I did and got the refund. Best Buy does stand behind their promise, thanks Jake, great job. Yours. Jesse Asis.