Looking to switch from AT&T to Spectrum Mobile. I went to this location twice, just for info. Will return for actually making the switch. I also spent some time with Spectrum over the phone (national line). I found the staff at this location very helpful and not at all pushy. Highly recommend. read more

In our neck of the Greater Genoa woods, Spectrum is almost the only game in town. Our subscription is Internet only, while Gayle's Mom has a Internet-TV-Phone package. Things work most of time, but: 1. Internet drops shortly and often, which is really irritating when you're in the middle of something. 2. In my opinion, Spectrum is overpriced and keeps trending up. 3. Gayle and I share a concern of affordability for her 94 year-old mother (we often manage the account). Yet when we call for a more affordable deal (after the latest cost increase) for a person of her age and income, there are no deals. read more

These people are the worst! They are up and down, keeping me from working half the time for pennies in credit. When I call, I spend literally hours on the phone trying to get someone who is competent enough and service oriented enough to do what I need done. Most send me to the store. But when I go to the store, they are even worse and send me back to the customer service people who sent me to the store in the first place. I would do anything to get rid of them but it seems they are the only choice where I live. That is probably why they are so bad. read more

What horrible unhelpful lady. Maybe you should learn how to use the phones before you take a job with phones. The att kids have no problem helping customers with their settings. Going back .would rather pay more and recive great customer service. I mean if you cant use the phones you could at least be nice . read more

Wow these reviews are even worse than Google. I'm confused because if I saw all these bad reviews I would be all up in there business. I was a Director of Operations for years and I would never allow this behavior to go on. The 2 older ladies have horrible customer service skills. The one with the hose up her nose keeps rolling her eyes. I purposely ask for another person to handle our issue so the 2 ladies wouldn't receive any commissions. read more

This is the worst internet company to ever exist, DO NOT GO SPECTRUM, they give zero updates to customers on when internet goes out (happens all the time) and do not care for their customers what so ever, SAVE YOURSELF AND NEVER TOUCH ANYTHING SPECTRUM. read more

Called customer service to cancel, says I'm paid till April 18. Next day $93 comes out of my account. Called Spectrum, it's March's bill... ? When I stopped by the store to return my router, I was asked to wait which is fine. It was obvious I was dropping something off as I'm holding it in my hand. 3 staff, 2 customers and me... 15 mins later I'm called, the guy says "you'll be back" - not a chance. read more

More employees to cater to the needs of their customers that wait forever for service

Lady staff was good, a male staff was so rude. He cannot be a sales person the way he answers a customer. Me: are you able to check how far I am yo fully pay my phone? Male staff: She(lady staff) already said you have to be in the account before we can check. Me: my husband already called and added me. True enough, I was added. He told me in a condescending way how much I need to pay for it to be fully paid. Me: so Can I trade in my phone? Male staff: you didnt ask me that, you only ask me how far away for you to fully pay. (Rude tone) Me: so I am asking you now, can I trade my phone in? Male staff: (rude tone); yeah you can, but you didnt ask me that earlier! I dont get the attitude. You were kust standing there, seems you dont want to work At all. read more

Been with Charter/Spectrum for a long time now. Holy moly, the standard internet speed just went up again! now it's 400+ Mps! But using speedtest, I get 490+ Mbs! DOWNLOAD and 420 Mbps UPLOAD! Cool, and I didn't have to do anything , everybody got upgraded for free! My modem and router get upgraded for free cause I use the Spectrum equip. This store was so easy to deal with. read more

Spectrum - Internet Service Providers Near Me - Carson City, Nevada

This place needs some improvement!!! Their waiting system is down and you have to sign in on a piece of paper. They called people out of order and were not very friendly, I was only exchanging a DVR box the was not work which was another long story. It took 2 different people to do this and an extremely long time. read more

The lady Jeannie is absolutely rude every single time I have gone to this location it's the way she comes across I'm on the account with my daughter on the internet account but not the mobile but same address as my id she talks down to people like there less than with attitude then proceeds to have the guy tell me to leave the store and to call the cops I waited 20 minutes for the cops to come they never showed up went outside had me added to the account and went back in the store she tells me I have to go to the Reno location well until I'm officially 86 or I cancel with spectrum I'll go to another company her attitude I'm sure is not the first time you have heard about this surprise surprise Maria I will be calling corporate read more

Useless unhelpful lying customer service people. We will never come here again!!! Welcome screen asked for credit card before finishing sign in! NO! People working there said it "wouldn't ask for CC." Liar! I'm outta here! read more

Me n my bro were there cuz he wanted internet, and we was there for like an hour yo. Watchin one of the sales people, this older lady with long hair. Rude AF yo. My bro was like I hafta deal wit her? I'm out. I told him I wanted to get picked by the pink hair chick. She got us and it was off the chain. I told her I was gonna come n see her to get my shit at at&t moved to her store, she was funny too yo. Like, you could tell she was reel. She wasn't faking it cuz she wanted to sell shit to us. And she actually shook hands with us. Kept talking to us like eye to eye. Asked her why she shook our hands, get this, she said her dad told her when you doin business, you shake on it, like givin your word an all that. She even gave my bro her business card so if he couldn't get shit rollin he could email her so she could help. WTF? People don't be doin shit like that no more. She was off the chain. Imma tell all my homeboys to come n see her read more

I've been disrespected the past two times I've gone in there. I'm getting charged for a line that neither I or my family has. I shouldn't be getting charged over $600 for phone lines and WiFi. After I told them I shouldn't be paying for a line neither I or my family has they said if we take that line off you would have to start over and pay $300 all over again. Which is not happening. Getting taken advantage of and I'm not sticking around and being a customer there any longer. And don't get me started on their customer service , the two men that work there have zero customer service skills. And don't know how to talk to people in a respectful way. I was just lucky enough to be stuck with those two. Management will be notified on how I was treated. read more

Worst customer service ever went to ask about my bill left almost in tears the lady was rude .. Did not answer my questions and then told me I came in With attitude.. said I would bring my brother in to help me she said I can't talk to him he isn't on your account. I said he can help me understand what you are saying I will be canceling very soon . I am in the customer service business I would never treat my guests like this If I could give no stars I would . BYW I asked for someone else to help me a guy walked over and then walked away Come on they saw I was upset .. read more

Connections is choppy. I cancelled service and did not want to give a credit back. Basically a robbery. At first, they'll suck you in claiming to give you a deal and sooner or later those charges goes up. If you want to change your service, you have to cancel service to sign up after a period of time. Who wants to do that? I'm going with Rango now for the better. Don't give Spectrum your service. read more

The way they treat and communicate with customers new and old. Very disrespectful and loud and treating you like an ignorant. Service is the worst. They never want to help and laugh in your face. They dare to make accusations of your ignorance without checking your file. They are getting paid to be arrogant and disrespectful. I was accused of not paying my phones when everything has been paid off before time and there was not even an apology. No wonder people dislike to go to that store and so many bad reviews. Bad bad experience. read more

The call center customer support is some of the worst BULLSHIT I have ever dealt with. Double charging me for mobile and adding a refund that never came! Then internet bill randomly goes up 40$ when I talked to a different call center rep and he tells me I'm only suppose to be paying $50 not $90. The two different ladies I talked to since that rep have been some of the rudest b****** I've ever fucking talked to. read more

I have been a customer for along time . Asked for a cord and she said no { we don't keep cords here } Need major Customer service Training . No wonder you have bad reviews. Do Better. read more

This store has a snotty young man with a super crappy attitude. Really he deserves-500 stars. Thankfully, there was a semi nice woman that took care of things Needed to exchange a dead remote. No, I'm NOT signing in and waiting at "least an hour" for a freakin remote exchange. Worst cable & internet on the planet. Geez, even Comcast has stellar service compared to these clowns. Next month I'm buying an antenna and Roku box and Mr Attitude can have the equipment, sit on it and spin. Sadly, there is no internet competition, so I'm stuck with crappy Spectrum. Wish Astound would come here as they are the best. Heck, even Comcast would be better than these clowns. Hey Carson City franchise in some competion instead of letting Spectrum have a monopoly. read more

Very dishonest business practices. I was on autopay and they up my bill to almost a 100 bucks a month before I realized what was going on. I called them to cancel which took over an hour. Made me sit on hold for 45 minutes and then refused to cancel unless I answered some questions. They put a specialist on the phone which I'm sure gets a bonus if they keep a customer. After all of that, I was offered $55 a month to stay with spectrum. If you want to go with Spectrum, I'd suggest canceling every year to get a better rate. read more

Good heavens. If you need to return equipment, just do yourself a favor and drop it off at the UPS store, where the term "customer service" isn't absolutely meaningless. What should have been a simple transaction ended up being an exercise in frustration, all because I was not considered an "authorized user." I'm "just the spouse" that handles all the errand running and account information. *insert eye roll here* Please, name ONE instance of a fraudulent return of equipment! Rule following I understand. I truly do. Just trying to do their jobs. What I did not appreciate was the overall attitude of everybody in that store. Some retraining definitely seems necessary. read more

Spectrum has LESS than adequate customer service. Spectrum has LESS than satisfactory billing as they refuse to generate an invoice if you are pre-paid so you have NO way of verifying they charged you the correct amount and that you have the correct remaining balance. Spectrum has LESS than adequate product for their internet service every day, and sometimes even more than once a day, just stops. Spectrum telephone service does NOT have enough of an allowed total number for us to Block all the telephone numbers we want to Block. Spectrum does NOT support Veterans as it does NOT have and never has had a Veterans Discount. Having a publicly disclosed installation, equipment and monthly Veteran Discount provides resource to ensure Veterans, who are an extraordinarily rare 7% of the population, the opportunity to participate in American Dream Veterans' sacrifices have made possible for everyone in America. To add insult to injury, when we went into the store to return their equipment, they unlawfully hassled us about our Service Dog being with us. read more

Spectrum has multiple problems. First and foremost their customer service is horrid. Whoever trains these folks needs to be placed in another department far, far away from humans. Secondly they promise the world and deliver, well not much. Living in North Lake Tahoe I understand the occasional outage due to winter weather. Unfortunately our internet consistently goes out for hours at a time, multiple times a month, all year long. After asking why (it goes out so many times) I was contacted by the service tech in charge of our area. He told me (after I would not accept the usual excuses) that they had identified the problem but would not be fixing it till 2025. I appreciated his candor but decided I needed to escalate my complaint higher up the chain. I wanted to know why they were waiting till 2025 to address the frequent hours long outages. The supervisor in charge informed me that if they said "we would have to wait till 2025 we would have to wait till 2025. If you don't like it you have different choices." If we had any other provider (with the exception of Elon Musk) that delivered decent bandwidth I would have changed months ago. They have us by the short hairs and know it. Quite simply...they do not care. read more

Garbage customer service that WILL rip you off. I signed up for internet service. They offered TV as well. I said no. They said great and signed me up for it. I called and told them again that I did not want that service. They said no problem we'll cancel it. They didn't cancel the service. I called back again and they said "no problem" but didn't cancel it. It's finally canceled though I wouldn't be surprised if they turn it on again in a month or two. read more

We had a horrible experience here. The lady helping us (I think her name was Paula or Paulina?) was SO passive aggressively rude to us. She gave us so much attitude and was zero help. She kept giving us the run around and gave us incredible attitude while she was at it. I can't believe she has a job there. She needs to be evaluated as an employee. I sure hope she doesn't treat everyone as horrible as she treated us. We will be making the drive to the Spectrum in Reno for now on just to avoid her. read more

not sure about this place, but spectrum in general has the worst customer service in the world !!!!!!!!!!! you have to wait hours on hold for spectrum to help you !!!! i've been a customer for decades , and this is how they treat you.. horrific read more

I got a phone fir Christmas from my daughter so I changed from spectrum to att they maid it impossible to get my new phone to work when they did not port over her phone number. They added a new phone number and continued to charge fir a phone that I never got. We sat on hold with them at att between an att tech support and spectrums port dept. after 2 /12 hours and no success they HUNG UP when we asked get her name. They simply made it impossible for me to transfer my old number. Also fir the past two month spectrum was charging me the new number they assigned a phone I no longer had. Meaning I now have to get ax new phone number. Zero customer service and we're rude. I will never use spectrum cable or cell phone. And if I could I'd cancel my Wi-Fi I would but they own that monopoly read more

Absolutely disgusting. Just walk in and you'll see what I mean. Ever been to a car dealership? Worse than that. What absolutely miserable people. So sad that our society has deteriorated so far so fast. If I return it will only be to drop off their equipment and cancel my service permanently. If it were up to me, I would shut down this entire company. read more

I have been using spectrum for many years and have never been treated like such garbage. I paid on my account on January 31st. I noticed today, February 20th that my wifi was shut off. They contact me at the same moment and tell me I need to pay the amount because there was insufficient funds. I live pay check to paycheck, Why would there be money in my account almoat a month later? They have ALWAYS called me arleast 24hrs before they shut my account off. I work online and I am new to the company I work for and I will be fired because nobody had the audacity to call and tell me they were shitting my account off. I feel. betrayed and feel like they just don't want to take responsibility for their mess up. I will be removing myself from their client bade and I think anybody that goes with spectrum after seeing this is crazy! Something changed in their customer service and its not for the good! read more

Spectrum promised me a 52.00 a month rate. When I received my second bill the bill was for 80.00. Carson city nv spectrum office wouldn't honor their guaranteed price for me. While trying to get them to listen to me the rep told me to talk with the person who guaranteed the rate. Tried to explain to him that it was at the call center He then told me to talk with spectrum. I told him he was spectrums representative. He then said we're done and dismissed me. read more

Constant outages, and horrible customer service. They have left a temporary cable for my whole street, draped across my driveway for about a month now. read more

Internet service is terrible and there are constant outages (Replaced my modem twice so its not the equipment). The website is abysmal and billing is always down, even with auto pay and then charge late fees. They charge your account $5 every time you call customer service. They force you to use a spectrum email address on your account. They increase rates every year by nearly $20/month. I've had better internet service in third world countries. read more

I always see spectrum parked at the cemetary. I wonder if that's why I am always talking to a dead line.

they're responsive thoughtful and try to resolve issues but it is not clear that you need to sign in

Super unreliable service. You cannot count on them. Service goes out often and they tell you it will be back on later that afternoon.

So far not real happy with making the change to Spectrum from T-mobile! I thought 30 a month per phone line is a great deal considering I was extremely disappointed in T-Mobile. So it started over a month ago I made the switch and service is pretty good! A few dead spots but way less than my previous company! My issue is billing! I ordered new phones through Spectrum and decided before the two weeks were up to return them and just use my own because mine had more memory than the new one. So I returned the phone to my local store where I got it from. They sent it back and told me to call customer service 611 well long story shorter I did that several times and they refer me back to the store and the store sends me back to the phone and no one has done anything to fix my account! Now I have a 146.00 bill that will automatically come out of my account on the 10th and it should be a 200 credit I see on my bill instead! What the hell is the issue! How hard is it to return phones and credit my account the money you owe me instead of ripping me off for over double what I should owe you?!!! I'm seriously frustrated and considering changing to another company after the issues I have been dealing with that they won't seem to fix! Now once again for the 4th or 5th time I came back to the store and was told the supervisor was going to take care of it even though she wouldn't come out and talk to me and I was told hopefully it will be solved In 4 days before the steal money from my account that I don't owe them!!! This is not ok! Just beware before you decide to switch accounts that this is what you may have to go through! read more

Super rude customer service, actual internet isn't much better. Two stars for the call center being nice....

The business process for helping customers at the Topsy location is broken. Six stations available and two customer service reps working during busy time. Absolutely no respect for customers' valuable time. Wait is two hours plus. Wow!! Just need to pick up a modem, was unable to get reservation. Simple solution #1. plan more reps during busy time. Simple solution #2. Have a "pick up" line to streamline. Recommend considering another provider if that's an option. read more