Andrea was fantastic! very knowledgeable and patient. We had multiple phones and different issues…read morewith each. she helped us through everything. thanks again Andrea!!

Lisa was wonderful, she did everything that needed to be done. Didn't have to get a new phone, and…read moreshe put the sims card in for us. Got the plan we wanted. She was upfront about all the extra charges.

Went in for help with my phone this morning. The gentleman was extremely helpful and patient with…read moreme. Got great support and felt valued as a customer. The store is great and has a huge selection of phones. And bonus I didn't have to wait in a line at all.

Visited: Sunday 12/21/25 at 10:15 AM…read more I walked into the store with only a few people ahead of me--a family of about 5-6 being helped by a male employee who I later learned was the manager. He looked right at me and said absolutely nothing. No "Welcome in," no "I'll be right with you," not even basic acknowledgment. I stood there waiting while he continued helping the family as if I didn't exist. A few minutes later, a young woman came out from the back and said she could help the next person. Someone else stepped up, and I continued waiting. Fast‑forward 45 minutes, and I still had not been acknowledged by anyone. I stepped outside briefly to take a phone call because it's rude to talk on the phone inside a small store. When I walked back in, the manager--who had ignored me the entire time--finally spoke to me, and the first thing out of his mouth was something along the lines of, "Please don't go in and out, it messes up our count." That was literally the first time I had stepped out. He then asked if I had a "quick question." I asked if they had the iPhone 17 Pro Max. He said yes, and that was the end of the conversation. No offer to help, no follow‑up, nothing. He went right back to ignoring me. A few minutes later, my wife called to check on me. I stepped to the corner of the store to talk quietly. She ended up calling another location, and they confirmed they had the phone and could help me immediately. She texted me the update, and I walked out. I will never return to this location. The manager was rude, dismissive, and completely unprofessional. Two employees working in a high‑traffic area is wild, especially when the other location had six employees and gave me excellent service. I wouldn't recommend this Topsy location to anyone--not even a dog. If the manager happens to read this: acknowledge your customers and treat people with basic respect. The way you handled me was unacceptable and extremely disappointing.

I was just the for a whoopsie a couple days ago again, the young lady was so good at replacing the…read morescreen protector, she didn't meed the assistance of the guide tab. She must be the designated expert when it comes to cracked screen protector replacement, on top of that she does it faster than others using the guide tab. Truly a YODA of screen protector replacements." I happened to be in the neighborhood and remembered there was T mobile swag being given out today, the nice thing about this T mobile location is they seem to consistently have enough of the T mobile swag, rarely do they run out unlike other stores and especially the las vegas locations, you could literally go into a las vegas store the first hour and they will claim that they ran out of the swag, very suspicious.

Ashley made returning my modem hassle free. She was very nice and professional. T- Mobile had sent…read moreseveral emails, wanting to make sure I returned everything. I was worried that I didn't get everything, but Ashley assured me I had.

Walked into the store and greeted by a stench that could only be described of wet dog and oh yeah…read moredog. There were 3 dogs in the store just lounging around. No respect for people who might be allergic to dogs. Dogs don't belong in an att store anyway it a professional place of business or at least it used to be. Secondly I walked in everyone was busy so I waited for 15 minutes. A couple walked right in and towards the back to the kiosk and when an employee finally became available they ignore me and went to help the couple at the kiosk. This is not good customer service. I won't even talk about the issues I have with att itself because that's even worse but hoping to get some local help well I guess not. Their local customer service needs a lot of work and don't use your store as a doggy daycare.

Never had such terrible customer service ever. My elderly mother called to try to get help with…read moreher phone. This location provided the wrong information. When we called back to get some more help. The extremely rude individual said " I already gave you that information " and disrespectfully hung up on us. The team member s were cocky and rude and and disrespectful. Never use this location if possible. My poor elderly mother was extremely upset. There is absolutely no need for this and hope the corporate office takes a good look at this location.

Wonderful staff an great team clean an excellent customer service team did the clean on my husband…read morephone nice

came in for an iPhone replacement screen. 3 months later there's a small black spot on the screen…read more phone screen replacement was 4 days past warranty and was not covered.

I went there to get a new phone and establish a service with a local cell provider. I was supposed…read moreto get a free phone, with no activation fees. I wanted a screen protector and case for the phone. I was charged $51 for the monthly service fee, plus the cost of the screen protector and phone case, which came to a total of $105. When I got home, I realized I had been charged $21 for sales taxes. For what? The only physical thing I bought was the screen protector and the case. Then when I went in to pay my first monthly payment, the clerk told me that my debit card didn't go through. So I used my credit card to pay. Later, I found out that my debit card had been billed $56 and my credit card had been billed $53.81. Supposedly, you can dial 611 to get help with your account, but the automated system basically only takes payments. It tells you to say what you are calling for, but then tells you that it didn't understand. Even when you say, "I want to talk to a person." It will tell you that you need to say what you are calling about, but whatever you say, it doesn't understand. I tried calling the number of the office, and got a recording that said my call did not go through. I would not recommend this office to anyone. Trying to get the excess charges reversed has been a nightmare. When I finally got through to someone at the corporate office, they said that they only got the payment for $56. So where did the payment from my credit card go? Also, after I got the phone, I received a text that said I had a credit of $40, but that has never shown up either.

Walked into the store and there was a Mexican guy working there by himself and he was assisting a…read moreMexican couple who were trying to figure out what phone to buy, what phone case they wanted, the details of the different plans offered & which plan they wanted to sign up for. No one is speaking English. When I walked in I was quickly lied to & told "be right with you" . Now I've been in customer service for over 7 years so I immediately become aware this employee either hasn't been trained properly, hasn't been trained at all, or is not following protocol when in this type of situation. By situation I mean MULTIPLE CUSTOMERS AT ONCE. It's important to know that situations like this are NOT uncommon. In fact it's very common & it's the reason proper training & following that training is important. I say & waited for 43 minutes exactly before this guy helped me...pay my phone bill. Before anyone says I could have done that online, I have never been able to do it online because I was told my business card isn't accepted since it has multiple names on the account. Is that true? I dont know but whatever. I go in every month & pay it. This time I'm in an area I've never been in before & I'll never go back to this place again after this. The proper thing to do was to greet me when I walked in, ask me what I was coming in for & then allow the previous couple to continue thinking or looking at phones while he assisted me in paying my bill, which by the way took about 3 minutes TOPS. Then I would have been on my way & the non-English-speaking couple would have still been thinking and searching & discussing their options & therefore none of the wiser that the employee had even left their side. TRAIN BETTER, WORK MORE EFFECTIVELY & ALWAYS BE PROFESSIONAL SO YOU GET BUSINESS, NOT LOSE IT.

Had an issue with moisture getting in my laptop. Mike kept working on it until he thought it was…read morenot worth while to do so any longer. They had a computer similar in specs to what I was using right there on the counter for sale. Mike made me a good deal to get switched over to a working computer. Thanks again for your persistence in getting me the best outcome in an unfortunate situation.

Mike is amazing. Knowledgeable, extremely competent, and pleasant to talk to. The issue couldn't…read moreinitially be duplicated so the decision was to check everything. Later he could and instead of continuing on the initial more expensive track, he called to provide an updated assessment. That was a less expensive resolution and I appreciated that.

I had an amazing experience at this store. I was greeted as…read moresoon as i walked through the door and the employees were on top of everything. They had all the information and really helped me make a decision about a potential new line and new phone. All questions answered in detail. Definitely would recommend going to this store! 7/19

Worst customer service ever. Went into see about getting a phone and service and the kid was very…read morerude and condescending. News flash cricket don't employed entitled snowflakes that push customers out the door just because it's near closing time. I went with another carrier and will never go to cricket again.....

I called Batteries Plus and an associate named Calvin picked up the phone. He was very professional…read moreon the phone and answered all my questions. It is fantastic to talk to a real person rather than a phone prompt or AI agent. Later in the day, I visited the store and there were four people ready to help. I recycled some used AA and AAA batteries. Then another associate helped me select some two prong soft white bulbs for my kitchen fixture. I had tried shopping online and some local hardware stores but could not find the right soft yellow lighting (2700K). All the other stores have 5000K which is a blue hue for daylight use. They have earned my business and I am definitely going back for any battery or light bulb needs. Fantastic team working there!

I have bought countless batteries from here. DO NOT DO BUSINESS with them. They will do anything…read morethey can to deny your warranty. Brought a battery in under warranty that all of a sudden went dead. The battery was even deformed as he noted. He checked and said they would try and charge it and call me the next day. Well, they said it wouldn't take a charge and because it was under 10 volts when I brought it in the warranty is void. I will never buy another battery from them again. You're much better off getting one somewhere else. Trust me.

Spectrum is the worst. Frequent outages in the Lake Tahoe area. Lousy customer service. Tried to…read morechange my plan to save money by reducing the channels in March because it was a second home. They said they put it through. Got a big bill in April. Called in April. Found out that they did not set it up. Discussed setting it up. Picked new channels and everything. Got a whopping bill in May. Called again. Said that they should have told you that I had to pick up a new modem to change the plan for the TV channels. Never was told this before.

great people work hard to provide great products. to save a little $ try the Xumo service for…read morevideo programming.