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    AT&T Store

    2.6 (46 reviews)
    Closed 9:00 am - 8:00 pm
    Updated over 3 months ago

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    Thomas E M.

    Patient, professional, prompt, courteous; these are all words that come to mind when I reflect on yesterday's visit. In the era of coronavirus providing good customer service is truly appreciated and they achieved that yesterday. I would not hesitate to use them in the future.

    Friendly service!!!

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    2 months ago

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    10 months ago

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    2 years ago

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    6 years ago

    Business owner information

    Photo of Manager

    Manager

    Helpful 6
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    2 years ago

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    5 years ago

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    2 years ago

    Excellent customer service from the entire staff!! Nate and his team provide great service to all customers. Thank you

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    3 years ago

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    2 years ago

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    6 years ago

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    5 years ago

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    4 years ago

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    5 years ago

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    8 years ago

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    4 years ago

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    4 years ago

    Helpful 3
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    15 years ago

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    4 years ago

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    5 years ago

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    7 years ago

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    5 years ago

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    9 years ago

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    4 years ago

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    7 years ago

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    7 years ago

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    5 years ago

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    3 years ago

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    8 years ago

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    8 years ago

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    5 years ago

    Rob was great showed me how to use Yelp on my phone and how to use email. It was excellent

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    5 years ago

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    4 years ago

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    8 years ago

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    9 years ago

    Helpful 3
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    8 years ago

    Very lazy and uninterested in the customer. Well, when I need a new phone it won't be there.

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    9 years ago

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    13 years ago

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    7 years ago

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    10 years ago

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    7 years ago

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    Page 1 of 2

    Ask the Community - AT&T Store

    Review Highlights - AT&T Store

    Nathan helped us he was professional, personable, great sense of humor and very knowledgeable.

    Mentioned in 2 reviews

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    Metro by T-Mobile

    Metro by T-Mobile

    1.0(3 reviews)
    0.0 mi

    Walked into the store and there was a Mexican guy working there by himself and he was assisting a…read moreMexican couple who were trying to figure out what phone to buy, what phone case they wanted, the details of the different plans offered & which plan they wanted to sign up for. No one is speaking English. When I walked in I was quickly lied to & told "be right with you" . Now I've been in customer service for over 7 years so I immediately become aware this employee either hasn't been trained properly, hasn't been trained at all, or is not following protocol when in this type of situation. By situation I mean MULTIPLE CUSTOMERS AT ONCE. It's important to know that situations like this are NOT uncommon. In fact it's very common & it's the reason proper training & following that training is important. I say & waited for 43 minutes exactly before this guy helped me...pay my phone bill. Before anyone says I could have done that online, I have never been able to do it online because I was told my business card isn't accepted since it has multiple names on the account. Is that true? I dont know but whatever. I go in every month & pay it. This time I'm in an area I've never been in before & I'll never go back to this place again after this. The proper thing to do was to greet me when I walked in, ask me what I was coming in for & then allow the previous couple to continue thinking or looking at phones while he assisted me in paying my bill, which by the way took about 3 minutes TOPS. Then I would have been on my way & the non-English-speaking couple would have still been thinking and searching & discussing their options & therefore none of the wiser that the employee had even left their side. TRAIN BETTER, WORK MORE EFFECTIVELY & ALWAYS BE PROFESSIONAL SO YOU GET BUSINESS, NOT LOSE IT.

    I've been paying a phone to have it replaced in case anything happened to my phone. I called Metro,…read moreT Mobile, the insurance company (Assurant) and got no help. The manager, Josh Ortiz (says he's the CEO) left an email saying to call him. Hello, Josh, are you there? I can't call you; I don't have a phone. I guess Josh moonlights as a comedian. In the meantime, I still have to replace my phone. Take my advice; take your business anywhere else but Metro by T-Mobile

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    Metro by T-Mobile
    Metro by T-Mobile
    Metro by T-Mobile

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    uBreakiFix by Asurion

    uBreakiFix by Asurion

    4.0(74 reviews)
    20.2 mi

    I called cuz I love their name and they are rated good. Was very nice and helpful. So if you break…read moreanything like my mom broke her old vcr/dvd combo go here. Just know they might be able to get parts for old units lol. I am going to take my mom's laptop to them now.

    This so-called business on Virginia Boulevard in Reno you break we fix is a Samsung authorized…read moredealer! Or at least that's what they say I had a simple fix after being on the phone with Samsung and waiting for one hour to take it to the store they take off the back of the phone and make a simple fix to a common problem with the Samsung Note 10 plus and this problem is the on/off button they looked at me they went in the back and a minute later they came out and said"we don't feel comfortable doing this" what? Samsung explained this would be a very simple fix and it is a common problem and they didn't feel like it? I wouldn't recommend this to my worst enemy they are worthless when I asked him what the problem was the man at the desk just stared at me wouldn't speak and turned around and walked away in the back. Obviously their paycheck is not going to change $1 the people losing the money are the ones that hired them and pay their paychecks and that won't be affected but the store can't meet its bottom line because the people who work there don't feel like it!??! I give this no stars not even one because that was b******* I went to the mall they fixed it for free in less than 3 minutes! Go to Moon cell you break we fix is a rip off they're stupid they don't want to work and they "don't feel like it"

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    uBreakiFix by Asurion
    uBreakiFix by Asurion
    uBreakiFix by Asurion

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    AT&T Store - mobilephones - Updated May 2026

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