Lee is the best!! His customer service both in Carson and Reno is the reason I buy my glasses here. He's always finding a way to make it happen, suggesting options that can really help. They always have promotions and deals online as well. One day service is awesome. Price is reasonable. read more

Eyemart Express - New glasses, ready to rock! - Eyewear & Opticians Near Me - Carson City, Nevada

After a convenient and timely exam right next door, Eyemart Express facilitated picking out frames from a great selection, was knowledgeable and assisted in choosing lens options. Glasses ready same day within a TOTAL of maybe three hours. read more

I had a frame that was breaking and found the same frame on line. They switched out the lens at no charge even though I didn't purchase them from Eyemart. Great customer service. The next eye examination and lens will be done at Eyemart! read more

We went into Eyemart Express needing new lenses for my daughter's glasses, but her frames were to small they weren't sure if new lenses would fit. Instead of just sending us away, the staff went above and beyond to help us find a new pair of glasses that were slightly bigger, and they look absolutely amazing on her! To top it off, the glasses were ready for pickup under an hour. Thank you for such outstanding service and for taking the time to help my daughter. I couldn't recommend Eyemart Express enough! read more

So refreshing to go into a store where everyone is so helpful and on it! My daughter needed new lenses for her glasses and they had them switched out and ready in less than a half hour. I plan to go back myself and pick out new lenses as the selection was amazing and loved the service. Grateful we had a place to take care of her new prescription so swiftly! read more

The service is amazing. From the moment we entered for our appointment with Dr. Long until we selected our glasses. The office staff and technicians are kind and helpful. Dr. Long is professional and answered all of our questions. Same for the staff when we were choosing glasses. They explained each cost and any applicable coupons we could use. Definitely a business you should utilize! read more

Very bad experience. I asked for an itemized receipt of the hundreds of dollars that I just spent and the manager actually told me that he couldn't give me an itemized receipt, and that my credit card slip was good enough. I insisted on an itemized receipt of all of the charges, and was then treated terribly because I asked for an itemized receipt of what I just purchased. Wow. read more

I went in and was immediately greeted, found what I needed, and had a really fun time chatting throughout the process with Amanda. I believe Amanda normally works at the Reno store but they were here helping this particular day. Thank you for the great service and the glasses are wonderful! read more

People seemed to be disengaged. Sales basically pointed to a wall and said pick...couldn't answer basic questions

Great place to get your Exam and glasses. Been going to Eyemart express for the past year and have never been disappointed. Roderick O., the General manger is far above the rest and has made me a life time customer. Best styles, best pricing, and far above the rest!!! read more

Used both services. Eye exam and glasses. Friendly staff and Dr. McKnight has really extensive eye testing equipment that I appreciate. Glasses were inexpensive and staff helpful . I recommend! I didn't feel rushed or pushed to buy their products like some eye care establishments. read more

In and out in 5 minutes and back in under an hour to pick up my glasses. New glasses, same day, even with my terrible prescription. This was an urgent situation as I left my glasses back at home four hours away. The drier air here necessitates some glasses wearing. The staff were really friendly and very professional. Michael was the one who assisted me and he was great. Thank you, again! read more

Such a great place to take care of all your vision needs. I was so impressed with every aspect of this business. Such a wonderful, professional and friendly staff. I had a 10:30 appointment, and was seen by the Doctor within minutes after filling out the needed forms. Dr. McKnight was an absolute delight. I then was helped by Sherri to find a pair of glasses. She was extremely sweet and helpful. I cannot say enough about what a positive experience this was. Kudos to you all!!! read more

They tell you they do take your insurance, then decide they don't... then the girl got snippy with me when I told her I wanted the copy of my daughters insurance cards back since they apparently don't take my insurance.. and I quote "you can come with me to watch me shred them over there" no I did not ask you to shred them I waned the copies back! Went down the street to Deputy Optics received great service bigger selection for my daughters insurance and much happier. I will say the optometrist there is top notch, they caught a VERY serious condition for my oldest daughter, and made sure it was taken care of right away. read more

The customer service was amazing and so was the glass lens changer! I changed my mind on the frames after they already changed my lenses. I know working with people can be frustrating but I really loved their service! read more

I saw Lara McKnight O.D. today for an eye exam, she was very nice and throughoh. They had my glasses done in less than an hour and the prices were great. I got prescription sunglasses and regular glasses. I would go here again. read more

This place is a joke. My wife had an appointment for 12 PM today she waited an hour and a half she asked the receptionist how much longer receptionist said. Just a few more minutes What kind of service is this when you have an appointment for 12 . hour and a half later she was still sitting down waiting she finally walked out of the place . I do not recommend this cheap place to anyone but then again what you expect . Is it a cheap place with no customer service read more

Don't go at Lunch! I went here on 10/31/18. I didn't look at the time. But was asked to take a seat and they would be right with me. There were a few other people in the store, the 2 rep's were actively working with customers, when one woman just stood up and said "I just want to get my glasses", in a loud and angry voice. They of course got her glasses immediately. Had she said she was on her lunch hour or would've told them... I am sure they would've gotten to her sooner. I was helped next and told them I was in no hurry. Manager Kyle was very thorough and helped me pick out a perfect frame for my face... and was very kind, considerate and nice....despite being scolded earlier! Give them a break people and maybe call ahead and see when a good time is to come in... or just be a little more patient! read more

Bought 4 pair glasses , 1 sunglass, 1 progressive, 2 regular long distance pairs . Service was great. It took just 1 hour and I was in and out. Recommend read more

Awesome service. Lost my glasses went next door got my eye exam, picked out my frames and left for lunch. Got a text 25 minutes later that my new glasses were ready. They were great!!!! read more

This is hands down the best customer service as well as experience I have received actually ever at any establishment in Carson City In my 26 years of being a resident here.. Not only were they extremely efficient and professional, They we're so nice going above and beyond to ensure I received the best experience managing to squeeze me in an hour after I had called requesting an appointment and I was finished within 2 hours with not only the exam but also having new prescription glasses in hand. They have the biggest selection of options for frames covered by medicaid I have seen in Carson City and my frames were finished within 26 minutes of choosing.. My previous choice for the last 3 years prior to this, Eyezone, gave me a very limited tray of really cheap options of frames and it took a month until I got them back and was able to wear them And they ended up breaking every year 3 year halfway through the year if not sooner so I am beyond thrilled with my experience today and will not be going anywhere else but here in the future. read more