Lee is the best!! His customer service both in Carson and Reno is the reason I buy my glasses here…read more He's always finding a way to make it happen, suggesting options that can really help. They always have promotions and deals online as well. One day service is awesome. Price is reasonable.

After a convenient and timely exam right next door, Eyemart Express facilitated picking out frames…read morefrom a great selection, was knowledgeable and assisted in choosing lens options. Glasses ready same day within a TOTAL of maybe three hours.

Excellent technical repairmen! Always repaired correctly to…read morethe company and your satisfaction!

This is the best place for getting glasses. They have a huge selection. Very reasonable prices…read more And the 2 men working there were not only very helpful but also knowledgeable. I've been wearing glasses for 20 years, and this was bye far my best experience. In the past I went to lens crafters.

Had a new patient visit at this practice last week. When I made the appointment the receptionist…read morewas very friendly which was nice. Got to my appointment and the doctor was in the front office and greeted me with a huge smile. Went back to my appointment with him and he was just wonderful! Great visit, great conversation. We talked about Monterey and golfing. What a breath of fresh air. This is for sure my forever eye doctor. Fantastic service and he's just a great guy to talk to. I will be sending my husband here as well. Highly recommend. He is also very informative and takes time to get to know you. Excellent!!

YES! YES! YES! Finally found an eye doctor that checks all…read morethe boxes! Friendly, on time, modern office, educated - truly cares for his patients! Super thankful and grateful to have stumbled upon this office. I would recommend to anyone who lives in Carson City!

This is the nicest group of people! My husband had an…read moreemergency and Dr Gittes came back from lunch early. Highly recommend

Came in with my fiancé but didn't make an appointment for myself & was still able to order new…read moreframes, get fitted, & given an estimate for new glasses. Debbie did a lovely job explaining options for lenses & ensuring that the pricing was acceptable compared to the other receptionist that serviced me last visit. They're extremely diligent with sanitization & the atmosphere was welcoming.

2 1/2 weeks ago I stopped into this location to pick up a pair of new eyeglasses…read more The initial meeting, which included a fitting and a conversation with one of the technicians was excellent, and a decision to purchase was made. At the time of purchase, I was told that it would take two weeks to receive my glasses, and they would be sent directly to my home. Unfortunately Two weeks to the day I received a notification that my glasses had arrived, at which point I confirmed that they were to be sent to me by mail since I live three hours away from the location. However, after not having received my glasses I contacted the location at which point they told me they still had my glasses and they had not been mailed. And then question whether or not I had paid the shipping fee which was insulting considering I had given them $600 for the purchase which included the fee. So now I continue to wait, which is not the end of the world I just had always assumed anything that required medical insurance to purchase should be hot held to a higher standard of service. Due to the fact of falls under medical jurisdiction Update: They had someone look into my situation, they get my business back.

Once again front office staff is sub par. This is after multiple chances given. The latest is i…read moremade an appointment prior to leaving for Costa Rica for vacation and told them I wouldn't be back until 2 days prior to my scheduled appointment. I get back to a message stating they have canceled my appointment due to the fact that I didn't confirm it last week. The front office staff is extremely unprofessional, don't check your insurance coverage, expect you to, the way the most of the office staff spends their time that I've observed is chatting and laughing loudly about personal lives amongst each other while the clients sit waiting. The last time I waited in the exam room for the doctor with no updates for over 1.5 hours. Hard to believe a medical office is run this way. Update: In response to your reply.. so I'm lying about waiting on the room? I was absolutely left in the room and told when you finally showed up that there was a problem with the previous patient which I understand but not to be updated at all?? In regards to my insurance my card was on file and I had it but they ordered my contacts without charging the insurance and when asked why the office staff told me it was my responsibility. In regards to happy environment, yes, I agree unless their too busy doing that and not taking care of the clients. It is interesting that your response to ANY and all negative reviews is that it is the customer that is at fault.

They'll cancel your appointment because they don't have a good number to contact you at even though…read moreyou gave it to them when you booked the appointment over a month ago and they text you the day before confirming your appointment. Then tell you they can't get you in that day and make you reschedule. Terrible do not go here. No accountability

First thing noticeable walking into this business are the smiles from the staff with their clients…read more This does speak for our Optician, Ariz, who was very patient, charismatic and knowledgeable with helping my wife pick her prescription glasses and frames out. The establishment is very clean, spacious, smells normal without any irritable odor and help is offered right away but not to the point of annoyance. Very happy overall!

Dr Troy is great, but the office & billing staff is terrible. I was a patient for years & they…read morechanged the contacts guy & after a bad experience with billing I left.

I am thrilled with my new glasses! The Downtown vision team is truly top notch. They are…read morewelcoming and professional. The Dr. prescribed a new kind of lens for me and it is fantastic! It has a prism. No more double vision and I can walk into a Walmart or other big box store without getting dizzy.

Dr. Mather OD was very informative and helpful. My father saw him today regarding macular…read moredegeneration. Dr. Mather was polite, well mannered, and answered my numerous questions about my Dad's eye health. Dad is scheduled in another 6 months. Will update review at that time. At least 4 star based on my having tagged along for this visit. Office administrative staff is friendly. Sounds like the phones are pretty busy and after reading a few reviews I can see why. Looks to me like patients in the area are too lazy to go take care of their needs in person so they opt to just pick up the phone instead. I can imagine when the weather is bad the phone might be the only option. Communication by phone isn't the most effective in any case. Let's be realistic, if your needs are more than setting up/cancelling an appointment, or a quick question, you should go in person. Ample parking, facility is clean and well kept. Looks like they have a lot of frames to choose from. Dad's appointment was 9:45AM on a Wednesday morning, we arrived 10 minutes early and he was seen on time. After a handful of tests we were physically out the door by 10:20AM. I'd recommend this facility and Dr. Mather.

Each time we are here, the office is clean and organized. The front desk ladies are always…read moreefficient and professional. The Dr. is good but inconsistent. He also rushes through his part of the visit. He is not personable but he is professional. Patrick is the best part of Pritchett Eye Care Center!! We love Patrick! He is knowledgeable and friendly. He takes the time to get to know you and has a heart of gold!

Staff was wonderful at this location. I had a great experience with Amanda today. Prices are…read morereasonable. Very clean and organized. A lot of selections. I highly recommend.

I had the best possible experience with cataract surgery. Dr. Vazeen's high standard of quality was…read moreevident everywhere, from meticulous upkeep of facilities to the dedicated and skilled staff in the office and surgical center. And the care was human-scale, not aloof and disingenuous. I've never had a better health care experience and my new eyesight is fantastic. I'm so grateful for his service to the community.

Dr Vazeen just did surgery on my eye for Cataracts. I have been seeing this doctor for the last 15…read moreyears and been happy. He did surgery on my one eye back several years ago after I got Cataracts from having my eye repaired from an accident (kicked in the eye). This 2nd eye was doing well until recently and so I had to have this one taken care of. They explain everything ahead of time and give you everything you need. They got me in fairly quick, I was worried I would have to wait months. I will continue to go to him at his practice. My wife started out with Dr. Vazeen but somehow over the years got transferred to a different doctor in the office. Not sure how this happened but every time she goes in now she has the other doctor. I just think they need to be more transparent when you make the appointment as to which doctor you will be working with. She needs the same surgery I have had and will be getting it done with the other doctor in the office, sure hope that person is as good as Doctor Vazeen. I have friends that go here to and they told my wife that Dr. Vazeen would only hire the best. That's a comfort for her.