I've got one pair of contact lenses left and my prescription is expired. I originally called at…read more8:30 this morning to see if they were accepting new patients, but I reached the answering service. They told me they opened at 9 and hung up on me (seems an answering service should offer to take a message). I called back five past 9am, and the answering service said they were directing my call to the office; apparently no one answered and I reached the answering service again. Thinking I had reached the office, I asked the lady if they were accepting new patients. She was very rude and abrupt, saying she didn't know, that she was the answering service, and guess they weren't open, offering zero information. While I realize there are difficult times right now, there is absolutely no reason to be rude. Unfortunately, there is no other way to contact the office (such as email), so I'm writing a review here, though not rating it one star like I would have liked to, since we all have bad days. Both of my experiences with your answering service were negative - no hello, how are you, goodbye, can I take a message, which doesn't seem in the best interest of gaining new patients.

They fixed my glasses while I waited I called and was told…read moreI could wait in their office for the repair

Loved Dr dykes office and prices, but unfortunately business is now closed and he's retired.read more

Dr. Dykes office is the best…read more Super friendly staff and they made getting new glasses very easy. They also have a large selection of affordable frames for anyone looking for new glasses. Don't forget to say hi the Casper, their unbelievably friendly and adorable dog. Would definitely recommend to a friend.

I am visiting a friend up here in So. Lake Tahoe, and her puppy somehow got my prescription sun…read moreglasses off the table and was chewing them. By the time my friend saw them the tip was pulled off, both arms were totally bent. I was sure they were goners. My friend told me to go to Dr. Beck's office and I did. I was just hoping possibly they could get the tip on and straighten enough that I could wear them back home. OMG about 10 minutes later the girl in the office brought them back to me good as new, I could not believe it. I asked them what I owed them, I mean I would have paid happily for my glasses being saved. They would not take any money. I am so grateful and so thankful and would happily recommend this office to anyone needing to have their eyes checked or need glasses. Thank you again so very much.

Richard Beck is amazing!. He is very kind, and is very good at what he does. It's with great…read morepleasure that I recommend Dr. Richard Beck. Thank goodness we have great people like Dr. Beck in South Lake Tahoe.

Wow...after years of going here under the care of Dr. Downey, I called to schedule an appointment…read morefor a contact fitting (its pandemic) I personally couldn't wear my glasses & mask! LIZ front desk was extremely RUDE both times, I explained to her that I had new insurance & she just ignored me. So when she was calling to confirm my appointment I told her I had new insurance that I'd changed jobs since being there last. She was still condescending & RUDE so I told her to go ahead & cancel my appointment! I will be going elsewhere. I hope that she will be taught some customer service skills if I spoke to customer/patients the way she did Id be reprimanded. LIZ please work on loving yourself so you can love your job as well, life is about choices! The 1 star is for LIZ but.....the office deserves 4!

Beyond above and beyond…read more The older I get the more crotchety I become about my vision. To say I'm a particular client is an understatement. Dr. Downey and his entire team and in particular his opticians have literally bent over backwards to help me to have the best vision possible. We're talking about making and taking back multiple different pairs until we crafted a solution that allowed me to have nearly perfect vision. It's often challenging to find really good medical care in small towns. Dr. Downey and his people are a local treasure.

First Rate. Go to. As good as can be. Regular guy. All time Reno resident. Very professional…read more I trust the care of my eyes and the vending of eyeglass prescriptions to Dr. Mark Michitsch.

The staff were very friendly and helpful. Especially visiting from out of town, it was great to…read morefind a good optometrist office.

Dr camp has been my eye dr for years he did my cataract surgery and does all my eye exams he is a…read morevery good dr and my husband and son go to him too he is by far the best!

The worst customer service experience ever!!!! The women at the desk were so rude and after 25…read moreminutes of waiting they finally took me back to be seen...only to wait another 25minutes. I finally got up to leave and ran into Dr. Camp. Told him about my disappointment and he said they had new staff and basically deal with it! If I could give zero stars I would! Unbelievable that it's associated with Tahoe Forest.

I've only had a couple of ophthalmologist in my life, and I've been very lucky that they both been…read moregreat. Clearly among them is Dr. Brewer at Valley eyecare and eyewear. Her staff is to be commended as they truly represent the doctors well. Hannah, who assisted with my most recent visit, listened and thought about her responses before she gave them. She explained the different exams that were going to occur and she gave me immediate results, which I appreciated. It turns out I can still see. Dr. Brewer arrived in the room with a burst of energy. She asked about how I was doing, cared about how I was doing, and then we began their exam. Like Hannah, Dr. Brewer told me what was happening. The whole time was patient as I asked silly questions and I came away with the opinion that she really did care. So, I guess you could go to the mall. But I don't think you'd get the quality care you get here.

Before I made an appointment with Valley Eyecare, I don't remember the last time I'd seen an…read moreoptometrist for a vision examination. I'm guessing that it was 10 years or even more. I do remember the last full evaluation was done at the UC Berkeley Optometry clinic and that it was a long appointment. I've carried vision insurance for years, of which Gayle has used. But for some reason I didn't place this kind of health-related care at the same level as dental or medical. A high school friend, who is also a retired optometrist, convinced me to go, if only to confirm that I didn't have any glaucoma, macular degeneration, or cataract issues. Gayle has used Valley Care and has been very happy with Dr. Brewer. So to push me along, she made that appointment for me. The only "bad" news from the appointment was that my dependence on reading glasses wasn't really enough and that I needed progressives. The good news is that my vision didn't need that much adjustment and my eye health was A-OK. What a relief! The professionals at Valley Eyecare know their business well, and I felt that I was in good hands. That included Dr. Brewer's friendly and efficient manner, and the staff that supported her work. Later on, Gayle and I stopped by to pick up the glasses we picked out, that were largely covered by insurance. The fittings went well, and all I have to do know is get used to the progressives. Maybe I'll add some prescription computer glasses later, to compliment my screen time.

I recently had back to back cataract surgery. They made everything clear on instructions,…read moreappointment times, and the procedures. Although very busy, they were professional, friendly, and very caring. Everything went as scheduled. Dr Nortons team was excellent! They definitely have a system but the human component is evident. I highly recommend them and cannot thank them enough for making me see the world again.

This clinic is more than excellent. Their work is an extension of who they are. After many years…read moreof being a patient here I can attest to Their outstanding eye care! Dr Leilani Norton was my first doctor. Now retired her son Dr Nick Norton is just as superb along with Dr Douglas Bishop are invaluable eye specialist expert!s. They are so very intelligent and knowledgeable and brilliant at their work. Though our community is aware of their Excellent care, I just want those that are looking , to be able to know the quality of excellent care provided by this exceptional group. Their staff as well are knowledgeable professionals as well, providing care to patients. I have always experienced amazing and very superb care. . Without question. Thank you