2 1/2 weeks ago I stopped into this location to pick up a pair of new eyeglasses. The initial meeting, which included a fitting and a conversation with one of the technicians was excellent, and a decision to purchase was made. At the time of purchase, I was told that it would take two weeks to receive my glasses, and they would be sent directly to my home. Unfortunately Two weeks to the day I received a notification that my glasses had arrived, at which point I confirmed that they were to be sent to me by mail since I live three hours away from the location. However, after not having received my glasses I contacted the location at which point they told me they still had my glasses and they had not been mailed. And then question whether or not I had paid the shipping fee which was insulting considering I had given them $600 for the purchase which included the fee. So now I continue to wait, which is not the end of the world I just had always assumed anything that required medical insurance to purchase should be hot held to a higher standard of service. Due to the fact of falls under medical jurisdiction Update: They had someone look into my situation, they get my business back. read more

Once again front office staff is sub par. This is after multiple chances given. The latest is i made an appointment prior to leaving for Costa Rica for vacation and told them I wouldn't be back until 2 days prior to my scheduled appointment. I get back to a message stating they have canceled my appointment due to the fact that I didn't confirm it last week. The front office staff is extremely unprofessional, don't check your insurance coverage, expect you to, the way the most of the office staff spends their time that I've observed is chatting and laughing loudly about personal lives amongst each other while the clients sit waiting. The last time I waited in the exam room for the doctor with no updates for over 1.5 hours. Hard to believe a medical office is run this way. Update: In response to your reply.. so I'm lying about waiting on the room? I was absolutely left in the room and told when you finally showed up that there was a problem with the previous patient which I understand but not to be updated at all?? In regards to my insurance my card was on file and I had it but they ordered my contacts without charging the insurance and when asked why the office staff told me it was my responsibility. In regards to happy environment, yes, I agree unless their too busy doing that and not taking care of the clients. It is interesting that your response to ANY and all negative reviews is that it is the customer that is at fault. read more

you never told me there will be a $55 charge if you don't buy glasses from them and i never received something stating that. now you threatening me with a letter from your legal team because i'm telling the truth. all the other clients she did wrong by stand your ground! report your issues to bbb, vision insurance, and other review sites. read more

The optometrist that owns this company does not care about your vision and only cares about the bottom line. Try to send back glasses that weren't right and see what they say. They will say it's not their fault but yours and that you need to come in or send in your glasses we to make it right. And not pay for their mistake. They forgot about customer service once they get the fee. read more

Eagle Vision - My $250 cheap sunglasses. - Optometrists Near Me - Carson City, Nevada

The young lady on the phone said that non-insured exams are $94. That is a quote. And we clearly said we have no optical insurance. They insisted on seeing our insurance card anyway and as a result we have been billed about $550 for two exams. Why were we not charged the non-insurance price? This is predatory pricing. Even if the exams are $150 each we have still been grossly over charged. read more

Refused to repair glasses they sold me, saying I must have changed the screw in them, when its the screw they gave me with the glasses, they wanted to charge me 25$ an use my warranty, after they blaned the screw on me. Very silly situation. I went to eye mart express, and they fixed for free. read more

Called to cancel my appointment after receiving a text that it would be 90 minutes. I've had many exams, 30 minutes tops. Was informed then by the receptionist that would be charged a $95 fee. When I stated I'd never been seen there before nor had I signed any consent, she then thanked me told me I'd be receiving a bill and ended the call. Never in my initial call was I informed. After being threatened with more cost there was no way I was going to do business with them. Not a very friendly tactic to get or keep patients. read more

Edit: Why would I lie? It doesnt make sense to me either. I just wanted to buy glasses from her business but instead had to use an online provider. I listed the condition I presented on my intake paperwork. She scoffed at me when I asked them not to bill me for a redundant diagnosis until I found out if it would affect my coverage with the specialist I already have. See photo: This is the "final RX" they gave me from my visit that they wouldn't fill. Post-it note is the "quote" I was given for the glasses I tried to purchase. See the PD measurement the doctor claims she never took in her comment to my review. After my initial review draft, the doctor called me with no apparent intention to problem solve, called me a liar, threatened me with legal action and seemed to be lacking general control in her language and tone. I had to hang up while she continued to berate me. Original Review: I had an optometry appointment and chose the glasses I wanted but needed to leave because my appointment went over 2 hours and I had to get to another appointment. When I called to order the glasses four days later, they informed me that I would need to come in person to order the glasses because the PD machine the doctor uses is not​ accurate. I live 3 hours away and I already used the prescription they gave me to order my safety glasses from another company. So they gave me a prescription that they admitted might not be accurate. They also tried to bill my medical insurance for an unrelated eye diagnosis that I informed them that I already had. read more

Eagle Vision - Post-it is the "quote" for the glasses I tried to purchase. See the PD measurement the doctor claims she never took in her response. - Optometrists Near Me - Carson City, Nevada

They were able to fit me in as a new patient, everyone was super nice and the office was very technologically advanced and the doctor was pleasant and did a great job! read more

New Patient here. No one introduced themselves. Including the Dr. Unprofessional Need more affordable frames!!!! Only 1 frame my insurance would cover and then there was only 1 other frame I liked. Eye exam fastest I ever had, and didn't feel like anything was very concerning. Was charged $35. ???????? My copay was to be $10 read more

I would like to thank Courtney and Dr K for making things right after a bad 1st experience. I appreciate the effort. read more

Eagle Vision - My RX - Optometrists Near Me - Carson City, Nevada

Really efficient office State of the art equipment Dr K very good I had trouble with my new glasses and staff addressed issues immediately! Great glass frame selection and competitive prices. read more

Response to Reply: Hi Courtney. I never stated VSP was a medical insurance. It is in fact a vision insurance that covers the exact type of exam I had performed. I attempted to answer that 3 way call, which I told you when I called you back immediately, but it disconnected when I answered. You may not know this about me but I work in healthcare. Specifically in insurance and billing. I find it hard to believe that three separate VSP representatIves would lie about the exact CPT codes that you billed being covered but the easiest way to clear all this up would be to bill VSP and have them send me a claim denial... Which I asked you to do. I also paid my medical insurance co pay the day of my exam.I have all the documentation I need so I look forward to hearing from that attorney. read more

Eagle Vision - Just for fun here is my VSP vision insurance benefits summary for my Essential Medical Eye Care - Optometrists Near Me - Carson City, Nevada

Service was decent although apparently there was an issue with the restrooms which was relayed properly. I was just told restroom wasn't for patient use but I'm hearing it was a plumbing issue. Glasses came out well read more

I very rarely write reviews but felt I needed to because of the awful experience I had with Eagle Vision in Carson City. I hope this review will save someone a lot of time and money and frustration. I went to Dr. K at Eagle Vision at the beginning of this year (2024) and had my eyes checked and received a new prescription from Dr. K. I had them put the new lenses/new prescription into my old frames. When I received the glasses back from the lab, I could not see clearly out of them. New measurements were taken, and they were sent back to the lab to try a different type of lens. The second pair I received were not better. Dr. K then changed the prescription without rechecking my eyes, and a third pair of lenses were made. They were worse than the first 2. The prescription from Dr. K was NOT correct. Dr. K refused to recheck my eyes. At that point the staff told me they could not make any more lenses for me. That was it. Dr. K's resolution was for me to come in and buy a pair of reading glasses... This whole ordeal took several months, and I ended up paying $278 for an eye exam that was not correct and a pair of glasses that I cannot wear, as they did not save my original lenses and would not make it right. Do NOT go here! The doctor and staff at Costco in Carson City are amazing, and I got the right prescription and glasses the first time with no issues at all. read more

I was a little disappointed with the custo.er service when it came to the girl that I sat with for the glasses. I've been coming to Eagle Vision for quite a few years and have always had a good experience. Not the case on this visit. The technician that did all the pre Dr exam was very nice and as usual Dr K was pleasant. Not so when it came to the girl that helped with the glasses, she had no smile, slouched back in her chair, a very unprofessional demeanor, was very matter of fact, didn't offer to help pick out a frame, just put them on the counter and proceeded to sit back in her chair. She asked me which prescription i wanted filled, has no idea Dr K had written 2 different rx's , i asked about the different in the prescription and had to pry the information out of her as she seemed very disinterested in my questions, like i should have known. Very upset with this part of the visit. Once I was sitting to wait to be checked out, her and another girl sat there whispering and turning my direction, rude. Will have reservations on returning next year based on this experience. read more

I called to make my annual visit as a new patient and they were able to squeeze me in within 3 days!! Impressive. My appointment was at 10am and I was out before 11 even after being fitted for glasses and contacts. Very pleased with this office read more

I had an appointment for eye exam, I waited 30 minutes past my appointment time finally I was called. I was called not for vision exam but glaucoma test, blood pressure, and she was not happy I declined the photo of my retina. I said I see another doctor for all those things and I just saw him 6 months ago. It felt like they were padding the bill. I was sent back out to the very small waiting area with no seats because they were all taken I was told it would be another 15 minutes. I talked to the receptionist she said it could take up to 90 minutes for the waiting and I was told that...no way was I ever told and will never go back I left after that and made another appointment with someone other place. read more

Totally seamless experience. The ladies at the front desk were fun as well as efficient. The eye exam went off without a hitch and all the girls were very nice. Enter Dr. K. Very quick and very efficient and totally pleasant the entire time. I really love the fact that they took the time to go through different frames, explain the different lenses and made sure that I was totally comfortable before making a purchase. That really matters, especially when this is my first real eyeglass purchase and I didn't know bifocals from progressives from sunglasses.haha. But what cinched it is when I explained that I wish I had better optical insurance and the woman whispered back "yeah, me too!" Hilllllllarious. read more

Eagle Vision - I actually look smarter - Optometrists Near Me - Carson City, Nevada

I came in for an annual appointment They accepted my insurance to the fullest extent and I was able to not only get a great pair of glasses but also got fit in very comfortable contacts! The appointment was quick and very informative. The girls in there are very knowledgeable in every department. I now bring my son here and will continue to do so. I will also be recommending my family and friends for the great services and plenty of glass options! read more

Everything was fine with them and my Eye insurance company, but they figured out how to get more money and that's take a picture and claim it as a medial processor and it's not. My Medical insurance nor the Eye insurance company refuse to pay it. Over $200 read more

Licensed, yes...low vision device supplier, yes. Friendly, yes. Effective in supplying prescriptions and devices, NO. My mom received a recommendation for a digital magnifier. Pretty expensive unit. The demonstration of the unit was NOT designed around a nearly blind individual that also has a hearing deficit! 5 minute demonstration to an 89 year old woman...it was paltry at best. Then the unit started having problems, we took it back under warranty and were scolded because they needed ALL the parts and boxes...which my mom NEVER GOT in the FIRST place!!! Then they KEPT the charger we had when I went to pick it up...150.00 later btw, citing it wasn't the correct charger in the first place and that's how come the battery wouldn't charge any more. When I picked up the full replacement complete with all accessories, THAT'S when I realized we never had the correct accessories in the BEGINNING ! I pointed this out when they informed me the new unit had no warranty! The dispensing technician fell short of outright calling us liars, but couldn't explain why our original unit was incomplete as it left their store. Here's my theory, my mom left with their demo unit, used their own charger as it came with NONE, didn't realize she was supposed to get the whole box of various containers and accessories and they weren't smart enough to see the dilemma! Argument was pointless but I AM going to call the mfg and tell them what a horrible experience it was arguing with a 20 something who clearly wasn't going to do anything to investigate the circumstances other than an opportunity to be telling me HER recollection of the events, no matter that the fact that my mom had NO USE for the European adapter or any of the other accessories we allegedly didn't return !!! Why would we keep these items ???? They are unit specific! Then there's the EVERY 2 month appointments they scheduled for my my mom's glaucoma management! My mom's glaucoma has been managed with a surgical Stent placed TEN YEARS ago! She paid her copay several times before we slammed THAT door!! An utter rip off! Glasses that never worked, a used digital magnifier unit that I could've picked up for half the price on Ebay!! read more

Very rude staff. Me, friends and family have all gone here throughout the years and not once been treated with kindness... if you're in a pinch for a optometrist glasses and such turn out just fine only complaint is the staff. read more

I went in for an eye exam & Dr. K was very nice & professional. The two ladies @ the front desk were super friendly & as helpful as they possibly could be. It was my first time going there & I'll be a repeat customer for sure. Overall a pleasant experience! read more

Needing receipts month after my visit for insurance was not a problem for the office to handle and ever acted as though I was putting them out. read more

i had an appointment on 6-15-23 at eagle vision and asked to use their restroom. the girl I asked didn't know what to say, so she asked dr. Khankhanian if I could. Khankhanian told her no that I had to use the one at their other location which was across the parking lot. Not so close. Khankhanian had just put drops in my eyes to dilate them so I couldn't see very well and was sensitive to the light. I'm not sure why I couldn't use theirs, if it was due to me being Hispanic or male because it is an all female staff. I felt very uncomfortable, disrespected and discriminated against. read more

Wrong once again. My frames are brand new from Gatorz eye wear. Just because I didn't buy my frames thru you guys doesn't make them old and used.. Just so you know I took the same frames to another local place and they didn't have an issue installing lenses.. Problem solved.. Thank you have a nice day.. ps, since Gatorz are pretty popular glasses just know their lenses are tension set not glued in. Cheers! read more

Dr. K is amazing. Her and Courtney managed to squeeze me in, during a very very busy day, when i had something wrong with my eye. Within the hour i had was seen, and walking out of the pharmacy with prescription eye drops. Definitely worth the hour drive for me to get here. read more

Someone needs to re-do their math. Yes, I have 36 reviews on Yelp, yet only 12 are 1*, not 34 as mentioned by this doctor. "Since my wife can't review, she put me up to this"? That makes it sound like I'm unable to come to a conclusion myself. Yes, I waited to post my review, as I was still hoping to reach a reasonable outcome. When that did not happen, I posted my review. Fine, you were paid by us only, and that was both the co-pay and any overage from what eye insurance did not cover. Therefore, we paid our full share, yet received incomplete service. You chose to mail the glasses to us, so that is your decision/expense, and thank you for mailing them. However, the glasses were not perfect, needed adjustment still, and we were told to go to Walmart for that. In fact, delivery was delayed a week since they did not meet criteria as I was told by your office manager. And you still have not addressed mentioning my eye condition without my consent, a possible infraction of confidentiality. Am I bitter as you stated? Yes, as I feel we were not given full service, and I am giving my views. Take this as you wish...... read more

HORRIBLE !!! do NOT go ! RUN in Other direction !!! She was SO Incompetent when I had My appt ! Had to wait such a long time in several different places around office ! Was there almost 2 hours & didn't get much done . Totally a waste of My time !! They booked Way too many people in too short of time which was totally a disaster !! She spent only about 3 minutes with Me for a Contact exam not even knowing if She examined both eyes ! Her staff hung up on Me & then She called & hung up on Me ! Very Poor Service & We will Never go back ! ZERO is My Opinion !!!! read more

After an eye test by Dr.Khankanian, I purchased 2 pair of glasses, Ray Ban prescription and Sun glasses...The service by the ladies was exceptional, a slight wait due to Covid, but well worth the wait, perfect fit and look......A very professional store with the best in customer service...Dr.Khankanian sincere thanks to you and the ladies of Eagle Vision......Edward Howell read more

This place was amazing! I was visiting from the Bay Area and I had lost both my contacts due to them being flushed down the sink by a five year old that shall remain nameless. Usually I carry spares everywhere, but of course, not this one time. I called several WalMart vision centers, and they were not helpful. This was the one optometrist that was open on the weekend and they were so kind and able to help me out with a trial pair. I am absolutely blind without my contacts and they really saved the day. Thank you so much! If I lived in the area I would totally come here for my regular vision needs. read more

My wife and son went to get their yearly eye exam and had a sub-par experience. They said they felt like a number and the staff was not really friendly. They also said it took about an hour and a half to complete their visit. I decided to try it anyway since we are looking for a new optometrist and we recently moved to Carson City from Reno. Upon arrival, the front desk staff was pleasant and greeted me. Once they took me back to examine my eyes the first time no one told me what their name was, or what they were going to do. They passed me between two people and repeated some of the steps they already had me go through. They seated me in another room to see the doctor and asked if I wanted glasses or contacts. I was contemplating contacts and I was informed that there would be a $50 contact exam fee. I decided to go with the contacts. After the exam, they never mentioned that the $50 contact fitting fee had gone up or why it would go up. I have insurance so I was aware that maybe I would have to pay a copay or something before I left. I was kind of shocked that I owed $125. I asked the front desk staff if that $125 included the $50 contact fitting fee with my regular charges and she said yes. I paid the bill and went back to work. My wife asked why they charged so much because my visit was supposed to be at no charge. My wife called the office and asked why I was charged the $125. They said that it was the contact fitting fee and that I was told that it started at $50. My wife was treated poorly on the phone when she asked why I was never notified when I was talking with the assistant and the Dr. in the exam room. I was never told that the fitting fee went up. I feel as like they were afraid to tell me what the real price was. They never justified why my fitting fee would go from $50 to $125. This experience was awful and I will not go back. I was going to purchase my contacts with them, but not now. read more

Staff is rude!!! Like first visit and never made it to the doctor. They were rude from the moment I walked up to check in. I would not go here!! And no they didn't just ask for me to fill it out. one lady rudely said I didn't do it and when I made a comment the lady next to her decided it was time to be rude and make a comment. I am not the only person and if the doctor cared she would talk to her customers. They lost two in less than 5 minutes. The fact The person responding thinks after several other reviews about rude staff but still thinks their staff was just kind and nice from the word go shows, why no one should go here. I was not mad, your staff was rude!!!! I responded to them. The second lady could have said nothing. If your first lady would have taken a different tone from the start, she would have received a different response. But you go ahead and take nothing from this and loss more customers. Oh and every person walking through the door with an appointment is a patient. FYI Google review is 4.5 and going down. read more

This would be a zero if possible. The billing department is incompetent and the chick who answered the phone was as rude as the day is long. Sadly for Dr Farnaz they have lost our entire family's business. To quote others the Dr is great the staff is awful. read more

I bought two pairs of glasses at this business after being a customer for for over 15 years. When they came in I put them on and told the lady they were way too strong that I could not even read my phone. She told me that the dr wanted me to try them for two weeks to get used to them. I blindly walked to my car and walked right back in and told them I could not read my speedometer or anything. Again, was told to give it two weeks. I could not... I called made the appt to come back In to fix them, check-in, waited in the waiting room for over an hour when I finally got back up to the front desk and she said they marked me as a no-show??? I was then upset told them to re-schedule and I left. I called for my next appt because my mom passed. So when I did come back in for the next appt they told me too much time had passed and I was stuck with two pairs of glasses that will never work for my vision! When I explained this whole situation the owner was so rude, said she has lost her sister and still makes it to work! The manger would not do anything to compensate, I just wanted my old prescription in my new glasses. After so many years, and bringing my children there while they grew up... I would never walk in again!!! How convenient... now you do not have my records of being a patient after that many years? Nor can't remember that conversation? I meant to leave a review earlier but have not been on Yelp! Every time I drive and can't see I think of your business, so it never too late to leave a review and warn others. If you read my complete review then your office did not take very good notes, I came in three times to rectify the situation, once the day you gave them to me and then I walked back in after going to my car( so technically tried twice that day), then made an appt three weeks later you forgot about me in your crowded waiting room, the third time was some time later. So your excuses will not rectify a bad mistake on your business. Sometimes, which I see you have never done on any of your bad reviews is just to own when you are wrong! read more

The doctor is great but her help is 1 star. every time I go in there there are different people working. they are all kids with little to no knowledge of what they are doing. its obvious she hires the young to not have to pay them well. I have to go thru 5 different phone calls and talk to 5 different workers with 5 different answers . There are always at least 5 different people working in the office and the left hand doesnt know what the right hand is doing. finally I just said let me have my glasses back and left. I will never go back. I realize the employment is hard to find but at least have the same consistency in the office and not have 5 different answers. just frustrating and to have their office call me up and question and demand who I talked to was out of line. reply to your edit. thats not what happened. if you put more into your employees than responding back to yelp every five minutes. they would be more on track. read more

I'm glad I found this place! The people are very nice and professional and so was Dr. Khankhanian. I was treated very well and didn't have to wait very long. Arias helped me find the glasses I wanted. They have a big variety of glasses and I got to try different one's until I found the ones I liked. I've made an appointment for next year and will return. The prices of the glasses were reasonable. read more

UPDATE: Following doctor's response. 1) It would have been trivial for you to at least ask whether I needed a new contact lens prescription. 30 seconds worth of words your part would have spared me the expense and time of having to come back in for a new exam. 2 and 3) I stand by my experience. Perhaps I arrived on a bad day, or perhaps your policies have changed since this was some time ago. At that time, there was no option to call to check in. Glad to hear you are requiring this now. ORIGINAL: I was disappointed after reading the good reviews for three main reasons: 1) I arrived with my contacts in, so they knew I wore them. After going back home, I found that they had written up a new glasses prescription but not a contact prescription. I would have to go back for another visit to get the contact prescription. Seriously? How did that get missed? 2) After my exam, I was handed off to another person who guided me to a seat in front of someone whose apparent sole function was to sell eyewear. I excused myself and left. Seemed a bit pushy to me. I think of optometrists primarily as doctors, doing exams and determining health and prescriptions. I'd rather not run a sales gauntlet to get that done. 3) Their COVID practices were, frankly, bizarre. I had to go inside and stand at the counter for several minutes to check in. The room is fairly small and was filled with at least 10 partially unmasked people. Then I had to go back outside to wait until someone came to take my temperature to make sure I was safe to go in. Huh?? Made absolutely zero sense. Regardless of how you feel about COVID precautions, a doctor's office should be considerate of the range of customers they serve. At least be somewhat consistent. read more

They were extremely helpful with helping me select my Prescription sunglasses. They also have a nice selection of frames for glasses and sunglasses read more