I have been using Pyramid for two + years for my internet service. As and aside I do not have cable…read moreand stream shows and movies instead. We have an antenna for the few times we need a regular TV channel. Back to pyramid and my internet service: I like that when I call (which is not often) I get a real person not an automated system. I also like supporting the little guy! I am very happy with the service and recommend them!

Do NOT do business with these people. It sounds great, but I waited 3 weeks for an install and…read morethen waited hours for them to show up. When they didn't, I called and found out they cancelled because they could not find my address. I offered to send them directions, but they didn't want to be bothered. That tells me what kind of customer "service" I would have gotten stuck with if there was a problem, so I'm probably lucky they couldn't follow a Google map. But life's too short for this. I wanted a local company because Charter and AT&T suck, but I'm sure I'll find someone else who will provide what I need and will be able to read a map.

If you are stuck with Spectrum, I recommend switching to Net NV. For July, my internet with…read moreSpectrum had dropped multiple times throughout the month for a couple of hours each day. I've finally had it and shopped for a different internet provider, except we only have AT&T and Spectrum. AT&T Fiber wasn't available in my area. It wasn't until reading up on local companies, that I discovered Net NV. I wasn't keen on wireless since I am used to wired connections and I needed a stable connection, but I was at my limit and decided to try them out. Boy, am I glad I did. I made an appointment late in the night, and they contacted me in the morning saying that they were able to come the day of since they had a spot open. I wanted the 500 Mbps to 1 Gbps internet service level, but the technician mentioned it depends on the line of sight to their towers so he let me know what was available after he got down from the roof. Turns out my location was within the range and I was able to get what I requested, yay! It is $89 a month for my internet service level. The Setup Fee was $99 dollars. Payment can be made online through their portal. Friendly communication, service, and great staff. Switch if you can! Also, you can see the status of their services at https://netnv.statuspage.io/

After a miscommunication, the owner personally called me to talk through my experience with their…read moreservice. I truly appreciate that he cares enough about his business and his customers to reach out and make things right. It is clear this small business is working hard to stand out against competitors. I respect the effort and am glad to see they have a commitment to customer service.

Jonathan, Will and Ryan at Digital Technology Solutions (DTS) are excellent at fixing our network…read moreand computer problems as well as finding new solutions to make our business processes smoother. We are so glad that we found them. They handle our internet service too which is fast and efficient! These are folks to call when you need technical help! Laura Bohannon, CMM, CMP Bohannon & Assoc., Inc. dba: Your Meeting Pro, Inc.

Once again, Josh at DTS was able to login remotely and assist with some computer/Quickbooks error…read moremessages. He is always pleasant and helpful, very thorough and gives me confidence that I will get a resolution to whatever issue I present. The staff at DTS is top notch and never makes me feel dumb for not knowing what is wrong or how to fix it. Perfect for small businesses and I know they would be great for larger companies as well, since they have highly skilled staff and plenty of technicians so the speed of response is excellent!

We're in the process of switching all our technology from Verizon back to AT&T. Even though we got…read morefed up with their lousy customer service and had left them, not that long ago. Along comes something shiny that seems too good to be true. We'll never know. As a new subscriber, I'm entitled to a free self install/setup (which never works because there's usually a problem with the wiring). They also threw in some perks that appealed to me. We'll give them another chance. When I explained that I'll fix the wiring, been doing it for years, they told me it was far too complicated for me to do. She wouldn't let it go. Her tech can be out on Wednesday. Oh, and it will cost $100+. To do What? As nice as I could I explained that there was no need to do a truck roll, I will fix the physical problem if she could troubleshoot the technical stuff. I guess not. It came down to an ultimatum of either the technician comes out for free or we call the whole thing off. I guess this company needs every last nickel. They wouldn't budge. BTW, I easily repaired the issue with the wire and it would've been a win-win had customer service treated us the way they used to in the past. I'm so discouraged, I don't want to deal with ANY more customer reps. 01/25

9/30/2023 Where do I…read morestart... Eleven days ago I was ecstatic getting fiber... Install was not so great as there were complications and after the first few days slowness.. Also, I wasn't happy that the router was installed in the master but our pc's are in the front of the house.. Problems arose when trying to stream etc... Today's tech: David went above and beyond!!! He immediately required from outside to inside of the garage...very professional and clean lines.. The fiber that was installed through the crawlspace and on my flooring in the back of the house) created issues. David arrived around 3 pm and left around two and a half hours later.. Checked all the signals and made sure everything was up and running.. Excellent customer service! Thank you David for making one happy Att customer!!

We have used DTS Fiber for a few years and decided to move our office across town. We called ahead…read moreand confirmed with Jacob to find out what was involved in moving us, and if the Fiber was available at our new location. Then when we had a moving date, we called and made an appt. The day before the move date, Curt called and told us they could run the necessary lines that day, with the install the next day. Jeff arrived as promised the day of the installation and made sure that we were up and running before stopping to move on, even though he had to replace our router, which was unexpected. We fully trust the DTS crew to make sure we have the best and fastest available access to the internet, which is crucial for our business. We highly recommend using DTS for Fiber and IT Support.

From the owner: DTS FIBER is a new player in internet delivery, but our team draws on years of experience as…read moreDigital Technology Solutions DTS, Inc., a Nevada-based IT services firm with clients throughout Douglas County and the communities of Carson and Minden. Through the years, we've become experts in cabling and internet networking solutions, and this enabled us to recognize our region's lack of fast, reliable internet at reasonable prices. We feel strongly that no one should get old technology and low service levels just because they live in a rural area, and definitely not at a higher price than urban areas.

Great internet here in Nevada. Love them. Speeds work great. Very happy with them. Impressed…read morewith how well it works. Thanks.

Horrible internet. "Faster than DSL" my grandmothers mustache! Great service? PMSL…read more Hotspotting off of my phone is faster.

Total scam. Pamela cannot support what they sell or promise for service. Their 4G cards fail…read morerepeatedly and are a sketchy business at best. They left us with little to no Internet for over 2-1/2 months and took nearly $1000 from us for crappy hardware and useless cards. They clearly are over-selling their products/services - BEWARE!!!

Talked us into getting business service with HughesNet, which ended up not working at all. Service…read morewas spotty, with enormous lags and low quality streaming. At times, uploads were completely blocked - speed tests would just error out. Keeping the service was not an option for us, but HughesNet still charged $530 to cancel. Don't make the same mistake!!

I needed to run by the Charter Store in Smithridge to return a piece of equipment. This place is a…read morebit of a joke. I think they are dealing with a lot of mismanagement. When you walk in the store is divided into sections with the emphasis on their mobile phones. Services like Internet, cable TV and related are the other end of the store. You sign in on a (filthy, even by pre-COVID standards) touch screen that was so dirty I felt like I needed to wash my hands after interacting with it. When you finally got to talk to someone they were friendly enough and tried to help but it was going to be over a 2 hour wait time just to return my Internet device. I ended up going to the UPS store to do this. It's free to drop off there - just be sure you keep your receipt. It took Charter over a week to realize the device was returned and credit the account back. Charter and companies like that get away with the lack of customer service because there isn't a lot of competition. WIth 5G and high speed satellite Internet coming online that is about to change. It will be interesting to see if that finally get's them to fix their customer service issues.

Spectrum is the worst. Frequent outages in the Lake Tahoe area. Lousy customer service. Tried to…read morechange my plan to save money by reducing the channels in March because it was a second home. They said they put it through. Got a big bill in April. Called in April. Found out that they did not set it up. Discussed setting it up. Picked new channels and everything. Got a whopping bill in May. Called again. Said that they should have told you that I had to pick up a new modem to change the plan for the TV channels. Never was told this before.

Requested a quote and information about the services, as I was tired of the company I had that…read morewouldn't offer any deals for a long time subscriber. Plus, the aforementioned company that starts with Spect*** has lousy customer support/service. Got the quote and was happy with it, they scheduled the install, the technician showed up on time, did a great job with the installation and left everything just the same as it was. So far, after a week, have absolutely no complaints or issues....speed is top notch...no glitches. Anything that saves a bunch of money, and gives you better service is a win in my book....also, it's a local company

Since upgrading to maximum-data rate service in February of 2025, short term intermittencies have…read moredisappeared. Instead, there have been seven multi-hour losses of Internet connectivity. Our microwave radio relay changed from Fred's Mountain to Peavine peak when we installed the maximum-data rate equipment. According to SkyFiber, their relay station on Peavine peak does not have backup power, and so every time NV Energy loses power in the area, our Internet service is lost. Communication with customers when outages occur is slow.