I needed a hard drive repaired and they were unable to save the disc, but they let me know right…read moreaway what the problem was and only charged me a very small service fee ($25) for advising me of the problem, I recommend this business and will go to them again in the future.

Friendly, knowledgeable, timely and reasonably priced. Highly recommend!…read moreI would definitely call on them again.

Greatest Internet server we have ever had! This internet is very quick, is never down, and he is…read morealways there to answer any questions you might have. We are very, very happy Northern Nevada High Speed Internet! Mary M.

I've used Northern Nevada High Speed Internet for eight years and have always had excellent…read moreservice. The owner is always working to make sure we have continuity of service without interruption. Even with two! "hundred" year storms within six months that we experienced last year, I never lost service. I happen to know that the owner of the business was personally out in the weather making sure his customers didn't lose service. There aren't many companies that respect their customers like that. Another thing that makes company special is that you can reach the owner via telephone or email easily and he responds quickly. I'm moving to Reno and having to go with a national company for internet service and am so sad to lose the personal touch I've enjoyed for these last eight years.

Lisa was wonderful, she did everything that needed to be done. Didn't have to get a new phone, and…read moreshe put the sims card in for us. Got the plan we wanted. She was upfront about all the extra charges.

Zach was a star. I went in prepared to cancel all of my phone plans because the online people were…read moreso unhelpful and pig-headed. I had tried to place an order online for home internet, but the online process couldn't be bothered to process the order several days later, somehow generated a duplicate order, and froze both orders. When I investigated online, I was eventually connected to a chat agent who spent most of her time gratuitously complimenting me on my long tenure with Verizon and doing nothing to solve the underlying problem. Ultimately I told her to cancel both of the online orders; that I would take care of things in person. I was greeted promptly by Zach, who listened carefully to what I needed, and he had me out the door in less than 10 minutes with the equipment in hand that Verizon online couldn't seem to ship, ever, and with a reduction in my monthly phone bill. A+ for Zach and this corporate-owned store (do NOT go to the "authorized retailers"). I do not generally care for Verizon's approach to customer service, but this interaction was a complete pleasure.

If you are stuck with Spectrum, I recommend switching to Net NV. For July, my internet with…read moreSpectrum had dropped multiple times throughout the month for a couple of hours each day. I've finally had it and shopped for a different internet provider, except we only have AT&T and Spectrum. AT&T Fiber wasn't available in my area. It wasn't until reading up on local companies, that I discovered Net NV. I wasn't keen on wireless since I am used to wired connections and I needed a stable connection, but I was at my limit and decided to try them out. Boy, am I glad I did. I made an appointment late in the night, and they contacted me in the morning saying that they were able to come the day of since they had a spot open. I wanted the 500 Mbps to 1 Gbps internet service level, but the technician mentioned it depends on the line of sight to their towers so he let me know what was available after he got down from the roof. Turns out my location was within the range and I was able to get what I requested, yay! It is $89 a month for my internet service level. The Setup Fee was $99 dollars. Payment can be made online through their portal. Friendly communication, service, and great staff. Switch if you can! Also, you can see the status of their services at https://netnv.statuspage.io/

After a miscommunication, the owner personally called me to talk through my experience with their…read moreservice. I truly appreciate that he cares enough about his business and his customers to reach out and make things right. It is clear this small business is working hard to stand out against competitors. I respect the effort and am glad to see they have a commitment to customer service.

The best thing I did when I purchased the new iPhone was to get the unlimited screen protector…read moreplan. I just noticed a crack on the protector and it was replaced by T mobile immediately. What a great plan that I opted for. I didn't have any issues with the prior phone with replacing screen protectors but I was planning to not opt in for the service but I'm glad I paid the extra fee to have a lifetime screen protector replacement. Happy guy and glad I took the protection plan. The guys are great at the south carson store.

Ashley made returning my modem hassle free. She was very nice and professional. T- Mobile had sent…read moreseveral emails, wanting to make sure I returned everything. I was worried that I didn't get everything, but Ashley assured me I had.

I have been using Pyramid for two + years for my internet service. As and aside I do not have cable…read moreand stream shows and movies instead. We have an antenna for the few times we need a regular TV channel. Back to pyramid and my internet service: I like that when I call (which is not often) I get a real person not an automated system. I also like supporting the little guy! I am very happy with the service and recommend them!

Do NOT do business with these people. It sounds great, but I waited 3 weeks for an install and…read morethen waited hours for them to show up. When they didn't, I called and found out they cancelled because they could not find my address. I offered to send them directions, but they didn't want to be bothered. That tells me what kind of customer "service" I would have gotten stuck with if there was a problem, so I'm probably lucky they couldn't follow a Google map. But life's too short for this. I wanted a local company because Charter and AT&T suck, but I'm sure I'll find someone else who will provide what I need and will be able to read a map.

Looking to switch from AT&T to Spectrum Mobile. I went to this location twice, just for info. Will…read morereturn for actually making the switch. I also spent some time with Spectrum over the phone (national line). I found the staff at this location very helpful and not at all pushy. Highly recommend.

In our neck of the Greater Genoa woods, Spectrum is almost the only game in town. Our subscription…read moreis Internet only, while Gayle's Mom has a Internet-TV-Phone package. Things work most of time, but: 1. Internet drops shortly and often, which is really irritating when you're in the middle of something. 2. In my opinion, Spectrum is overpriced and keeps trending up. 3. Gayle and I share a concern of affordability for her 94 year-old mother (we often manage the account). Yet when we call for a more affordable deal (after the latest cost increase) for a person of her age and income, there are no deals.

Jonathan, Will and Ryan at Digital Technology Solutions (DTS) are excellent at fixing our network…read moreand computer problems as well as finding new solutions to make our business processes smoother. We are so glad that we found them. They handle our internet service too which is fast and efficient! These are folks to call when you need technical help! Laura Bohannon, CMM, CMP Bohannon & Assoc., Inc. dba: Your Meeting Pro, Inc.

Once again, Josh at DTS was able to login remotely and assist with some computer/Quickbooks error…read moremessages. He is always pleasant and helpful, very thorough and gives me confidence that I will get a resolution to whatever issue I present. The staff at DTS is top notch and never makes me feel dumb for not knowing what is wrong or how to fix it. Perfect for small businesses and I know they would be great for larger companies as well, since they have highly skilled staff and plenty of technicians so the speed of response is excellent!

Total scam. Pamela cannot support what they sell or promise for service. Their 4G cards fail…read morerepeatedly and are a sketchy business at best. They left us with little to no Internet for over 2-1/2 months and took nearly $1000 from us for crappy hardware and useless cards. They clearly are over-selling their products/services - BEWARE!!!

Talked us into getting business service with HughesNet, which ended up not working at all. Service…read morewas spotty, with enormous lags and low quality streaming. At times, uploads were completely blocked - speed tests would just error out. Keeping the service was not an option for us, but HughesNet still charged $530 to cancel. Don't make the same mistake!!

After struggling with T-Mobile for months and their pathetic connection, I called Rango. Paul…read moreinstalled my system and I am very pleased to have a stable connection that can play our favorite shows as well as do all the necessary things for my finances at home. I highly recommend Rango Broadband. Their telephone customer service is both clear and kind over the phone to add.