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    Verizon

    3.5 (8 reviews)
    Open 10:00 am - 6:00 pm

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    Apple Shayden Summit

    Apple Shayden Summit

    2.9
    (384 reviews)
    13.2 mi
    $$

    This Apple Store has never let me down. Great service, experience, and products all around…read more I've visited here for MacBook service, product purchases, and just to shop. It's an Apple Store, so for the most part you know what to expect, but every once and awhile they have some fun non-Apple branded accessories. The value of Apple products is arguably poor in some instances, but I think the products are superior to many other brands you can buy, especially when it comes to laptops. The only downside of this store is that there can often be a wait to checkout or get service. I would highly recommend an appointment if you know you'll need service or if you're making a large purchase with lots of questions. There was one instance here where an employee argued with me whether a product existed or not, surprise... I was right! Other than that all of the employees have been great here. This being the only Apple Store in the area makes it a specialty store for sure, but still a great store offering a great experience.

    Absolutely terrible customer service!!…read more I had an issue with my iPhone battery swelling while I was staying in Lake Tahoe for a week. This was an urgent situation because I had to fly out of Reno and didn't know what to do. Since getting to Reno was not easy and this was the closest Apple Store, I called Apple Support beforehand to make sure I was taking the correct steps and would not make the trip for nothing or miss my flight home. Apple support told me to take my phone to the nearest apple store and that it would be treated with urgency. As an extra cautious measure, I practically had to beg Apple Support to connect me directly with the Reno store so I could receive confirmation from an actual store employee that they would be able to help me. Once connected, an employee told me to arrive before 2 pm and assured me that, given the swollen battery and my 5 pm flight, they would be able to assist me. The next day, when I checked in, I was told the wait would be about 4 hours. After speaking with Chelsea, the store manager (LIKE APPLE SUPPORT AND THE EMPLOYEE OVER THE PHONE TOLD ME TO DO), she acknowledged that my phone was not safe to fly with, yet acted as though the situation was not urgent. She showed absolutely no remorse when telling me I would have to miss my flight and made no effort to find a reasonable solution or even have the phone assessed more quickly. I understand that other customers were waiting, but this was not a routine repair. I had a swollen battery, needed to fly home that same day, and had specifically contacted both Apple Support and the Reno store before making the difficult trip from Lake Tahoe. Instead of receiving the help I had been assured I would receive, I was essentially told to wait 4 hours or miss my flight. Because of this experience, I had to fly home without a phone. When I later brought it to my local Apple Store, they repaired it within an hour and even told me I would have been able to fly with it. This made the lack of urgency, assistance, and accurate information I received at the Reno location even more frustrating. Chelsea was the worst and this store and their employees SUCK!!

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    Verizon - mobilephones - Updated August 2026

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