" Michael Gable is a Great Employee "…read more I went to the T-Mobile store at 5297 300 South Highland Springs Ave., 11b in Banning, CA 92220. I met for my first time Michael Gable who is a very young and super smart T-Mobile employee. My phone had started to have strange commercials and people's voices appearing on my phone without me touching for anything. Michael was so good as he used a lot of his time to work through my phone and eliminated some apps on my phone. He also made my phone start working a lot better. I was a teacher for 35 years and when I see a very nice and very smart employee as young as Michael is, it really makes me feel good. T-Mobile is very lucky to have Michael as one of their employees.

They don't even deserve 1 star…read more When you spend **$1,200 on a cellphone**, you don't expect to constantly fight just to get basic service. Unfortunately, that's exactly what I've experienced with T-Mobile. Since switching from Verizon, I've dealt with: * Network outages. * My phone randomly losing connection to the network. * Mobile data completely stopping while calls and texts still worked. * My phone repeatedly saying there was **no SIM installed**, even though it was using an eSIM. I spent considerable time with T-Mobile Technical Support troubleshooting the issue. I want to give credit where it's due--**Tanner in Technical Support via phone was professional, patient, and thorough.** He genuinely tried to help. Unfortunately, after exhausting every troubleshooting step, the only solution they could offer was for me to visit a store and replace my eSIM with a physical SIM card. That experience was even worse. The staff at the **300 S. Highland Springs Ave., Suite 11-B, Banning, CA 92220 T-Mobile location** displayed some of the worst customer service I've ever encountered. They were unprofessional, disengaged, and seemed more interested in looking at their own phones than helping customers. On one visit, a sales rep Michael actually said to me, **"What do you want me to tell you?"** Seriously? That's how you speak to a customer who has already made multiple trips to your store because of problems with a phone and service they paid for? Then I was told there was nothing they could do because they were **"not a corporate store."** Here's my advice to T-Mobile: If these authorized retailers can't provide the same level of service as corporate stores, then stop allowing them to represent your brand. To customers, they're T-Mobile. We don't know--or care--that they're independently owned. Their poor service reflects directly on your company. Today's experience was the final straw. After T-Mobile determined my phone needed to be replaced under warranty, I received a text message stating that my replacement phone had been **delivered to the Banning store and was ready for pickup.** Great. I drove **20 minutes** to the store only to walk in and have two employees sitting there on their phones. Neither acknowledged me for several minutes. When someone finally asked if they could help, I explained I was there to pick up my replacement phone. The first response I received was: *"If you got the text after 5:30, we probably won't have time to transfer your data today."* Interesting...because nowhere in the text message did it say that. After inspecting my current phone to make sure it wasn't damaged, an employee disappeared into the back room for several minutes before returning to tell me... **My replacement phone wasn't there.** How is that even possible? T-Mobile sent me a text saying it had been delivered and was ready for pickup. Yet your own employees couldn't find it. So now I've made my **third unnecessary trip** to this store, and I'm expected to come back **again tomorrow**, hoping the phone magically appears. That's unacceptable. Between the network problems, the eSIM issues, the lack of communication, and the incredibly poor customer service at this location, this has been one of the most frustrating customer experiences I've ever had. **One piece of advice to anyone experiencing SIM card issues, mobile data problems, or network interruptions: don't waste your time going to this authorized retailer expecting technical support. They'll simply tell you they're not technicians and that you'll need to call T-Mobile Technical Support--where you may spend a long time on hold--or drive to a corporate T-Mobile store instead. That's what I should have done from the beginning. I only went to this location because it's close to my home and has the T-Mobile name on the building. I had no idea that, beyond selling phones, they offered virtually no technical support.** The biggest disappointment? I switched from Verizon because I thought I'd save money. I'm **not saving any meaningful amount**, and unlike Verizon, where I rarely had service issues, I've had nothing but headaches with T-Mobile. Looking back, switching carriers was a mistake. T-Mobile has a lot of work to do--not only with network reliability, but with the quality and professionalism of the stores representing its name. Based on my experience, I cannot recommend T-Mobile.

The first part of this review is for A,T,&T as a whole, the positive portion of the review is for…read morethe A,T,&T store in Beaumont ONLY, as the customer service for A,T,&T as a whole has fallen dramatically in recent years. I have been with them since 1992 (A,T,&T, then Cingular, then A,T,&T) and have seen the service degrade. On February 7th I ordered a new iPhone Air via in-person shopping at this store. According to the data being displayed, it would be delivered via overnight by February 12th. On February 16th I called 611 to see where my phone was, as it still showed February 12th on the A,T,&T app. The (lack of) customer service rep. stated that it would ship via overnight but the 27th. The explanation was high demand and supply chain issues. On March 6th I called to cancel my order, and was told it was easier to do it on the app, and they would then send me a pre-paid label to send all of the accessories back. What a crappy way to do business. Before I got a chance to cancel the order, I received a text message stating my phone had shipped. Four weeks for something that was supposed to take no more than five days? Now for the good stuff. Since I was now working out of town, I wasn't able to go pick up my phone until today, March 14th. The young man who greeted me, Mark, was congenial and understanding. I told him I was livid with A,T,&T and was contemplating jumping ship to Verizon for my future phone needs (my wife is on Verizon). Mark was undeterred by my less than stellar attitude and began to set up my phone. Within 15 minutes Mark had everything setup and began the data transfer (took 3 hours at home due to the plethora of data and apps on my old phone), all while we engaged in conversation about everything, mostly life in general. Mark is fast, knowledgeable, and an immense asset to the Beaumont A,T,&T store. Nice work, and thank you.

Walked in and sat there for 45 minutes waiting to buy a phone. Already knew which one. Two sales…read morepeople taking care of other people and stating they will be with us in a few minutes. The sales girl finished with her customer and then stated sorry I have to go to lunch. Would not have been an issue if they had stated that while waiting 45 minutes. We left and purchased a phone at Best Buy. Terrible customer service.

Omgee Bruno is the best!!! very experienced and knowledgeable I loved my experience todayread more

I called and spoke with Natalie, she was great. She answered all my questions about prices,…read moreavailability and because it was a gift, all went well. I got what I needed and wanted. ~ Thanks, ladies, Natalie, you were awesome.

Verizon…read more Add a photo Verizon 4.6 (150) Cell phone store in San Bernardino, CaliforniaOpen OVERVIEW UPDATES REVIEWS PHOTOS ABOUT Google review summary 54321 4.6 (150) Reviews All questions8 iphone5 angel3 ladies3 +2 Sort by Most relevant Newest Highest Lowest Janice Clemmer 10 reviews·5 photos just now NEW Dimone is the best!! Ask for him when you go to this location. He lowered and saved us a considerable amount on our phone bills, plus we got new phones and a router. He knows what he's doing and he will get you the best phone deals ... More Cancerous content Local Guide·100 reviews·37 photos a month ago Got a new phone from here got sold to screen protector and phone case package. Don't buy It's a scam the phone case they sell you doesn't protect your phone and the screen protected. The guy didn't even put it on completely stolen from me ... More Andrew Wang 25 reviews·18 photos 3 months ago Was here for 4 hours trying to port over a plan from T-Mobile. Rep was nice but didn't seem to know what he was doing because it was so much of a struggle that I eventually gave up and asked him to cancel the account he was setting up, but ... More 1 wesley major Local Guide·63 reviews·42 photos 5 months ago The worst. One person working and 10 customers waiting. People napping in the few seats they have available. The associate said I'll be right with you...he was either and optimist or lying. I left. Janice Clemmer 10 reviews·5 photos just now NEW Dimone is the best!! Ask for him when you go to this location. He lowered and saved us a considerable amount on our phone bills, plus we got new phones and a router. He knows what he's doing and he will get you the best phone deals available. He goes above and beyond to help answer all your concerns and needs. If he's busy when you go to see him, wait for him, he's worth it. He works hard! Verizon, give him a raise. He deserves it! Thanks, Dimone, we appreciate you!

I went to a Corporate Verizon store in Redlands on September 7th to upgrade from my IPhone 7, and…read morewas told they had no IPhones available and got very scammy vibes. So I went to the Franchise Verizon store in San Bernardino near Costco and could not have been happier with the incredible customer service I received. Customer Service Rep Malik was so polite, patient, and knowledgeable. I am a senior citizen so I really appreciated his patience with the lack of tech knowledge I have, and will only be going to this store in the future.

Friendly service, takes time to figure and solve the problem! Definitely recommend!…read more Friendly service, takes time to figure and solve the problem! Definitely recommend!

I took my MacBook in that was out of commission for over a year. I found this business by googling…read morelaptop repair near me and came across this establishment. Pablo was able to diagnose the issue over the phone and give me a more than reasonable quote. He was very knowledgeable, kind and helpful. I dropped my laptop off and got a call within the hour. Maybe even sooner! Upon arrival, he turned my computer on to show me that it was fixed. Worked like a charm! My experience there was so good that in bringing in another MacBook and iPad to get fixed. Not only does he do repairs, he also sells phones, accessories, iPads, laptops you name it, it's there!!!

Service was Welcoming and helpful. Dedicated Parking right next to the building. Isles are well…read moreorganized and spacious. A larger location compared to others. Registers are around the corner from the entrance. Staff were attentive guests for shopping for their auto needs. Right in the heart of downtown across the street from Trader Joe's shopping center.

I love this location. I visit often to pick up engine oil and every time I am greeted by friendly…read morestaff members. Service is quick, and they are helpful and knowledgeable. Very clean and large store as well!

Amazing! Cannot recommend highly enough. Had 2 dead RV batteries and called up asking for help…read more Taylor had replacements in stock and at a great price. Went to pick them up a few days later and could not have been more pleased with the service. Never going anywhere else for my RV batteries!

Service is great; although the shop was not open in the morning during the time they were supposed…read moreto be open. I called them and they explained there was a family issue that came up, they apologized and they made arrangements to meet me in the afternoon. About what you would expect from a family owned business, I totally understand. However, their prices are high. I paid 50% more for the exact same battery and warranty I would have received at Costco. Having to pay 50% more, I would have hoped they would at least give a longer warranty period or at lease have a prorated period after the 1yr warranty. Overall I say price gets 3 starts and service gets 4.5 stars

Had to get a specific transmission oil for a transfer case. Ron was so helpful with locating it in…read morethe back amd making sure they had what we needed. He was very friendly and pleasant. The store is always clean, and stocked. Every employee that we have ever dealt with has been helpful, willing to go above and beyond to help, and friendly.

One of the most slight, easiest, outgoing, and helpful experiences of all time. I went in to get my…read morebattery and alternator checked, Tess was the one who was helping us out, and she did a phenomenal job at aiding us in what was the problem with my car, very quick and easy. She also recommended us a good battery to buy. Shoutout Tess for being so nice and shoutout to her amazing customer service. Once we got the battery, Paul was able to install it for us. Not only was he the best help, he was very outgoing, funny, and very charismatic. Out of all the auto shops I been to, the environment here feels very open and friendly. I definitely recommend going here to anybody with their auto part needs!