We love this at&t store! We have had to go in quite a bit the past few months for a whole list of…read morethings. First, it was to replace a really old iPhone with something newer since my boyfriend cracked his screen. He was in and out and back home within an hour, which I was not expecting because the Ming Ave store and Truxton store that would have taken me 1-2 hours easily because they get so busy. The second time was because we were interested in getting internet service so we could stop using Spectrum. We just wanted it all in one place and one bill. We ended up getting the girl who helped my boyfriend get a phone, Brenda, again. She let us know about internet, but also told us it was super cheap to add TV on too (it was like $10-20 more to get internet and DirecTV basic package versus just internet). Then she helped us get HBO for free because we have unlimited data. We were super happy and the process went smooth and quick to get it changed and scheduled. Then we went in a 3rd time and got Brenda again. We needed help figuring out how to move our TV and internet since we are moving (unfortunately only the customer service line can help with that), but we also got help getting my boyfriend on to the First Link network for first responders and she added me as an authorized user. It took awhile because it is kind of a painful process, but she guided us through the whole experience which would have been incredibly difficult to navigate without her! I've never said this before, but I'm actually not dreading the trip to get me added on to the cell phone plan in January because I know it will be as easy and painless as every other trip to this store thanks to Brenda and Eric, the manager, who always happily helps out when Brenda doesn't have the answers. These two make the whole cell phone/internet/TV process way easier and faster and have totally changed my outlook on AT&T customer service in this town because I've had some bad experiences at their other locations. I will only be going to this location for all my needs! Thanks guys!

Went on a Sunday to get a new sim card for my kids phone. Had to sit for an hour while the only…read morerepresentative attempted (successfully I might add) to up sale the couple starting a new plan. Was told "I'll be right with you" 15 times. Horrible customer service. Understaffed. You gotta keep this shit movin' la

an unexpectedly elevated experience at the AT&T store. upgrading two phones felt seamless, almost…read moreceremonial in its clarity. Lee assisted us with rare attentiveness...lucid, patient, and genuinely considerate. there was an integrity in their guidance...technical acumen balanced with humane presence. it's uncommon to encounter that degree of care in a transactional space. I left not only with upgraded devices, but with a quiet respect for the way Lee carries their work.

if I could give them negative starts I would. beware of this store!!! it's a ran by people who will…read moremake a million excuses for why they couldn't do their job right instead of trying to fix their mistakes. let me start or by saying, yes I may have taken a while to notice that the device that was traded in never received its "promotion credit" but that's only because I have it on auto pay and don't typically check my bill. I've never had issues with AT&T over charging or incorrectly charging me so I never felt like I needed to check on it. I randomly decide to check my bill and realize it's significantly higher... has been since December. so I go back and check. oh yeah I updated two phones during that time. I traded in two samsung ultra for 2 iPhone 17pro. both traded in were completed in the store because my sister and her husband wanted to do everything quick. so tell me why they're now claiming that one of the Samsungs was never dropped off?! be so for real, the trade in was completed in the store!!!! they were at that store for hours transferring their data!!! they know both phones were traded in there so this is BS and a huge scam. my question is what happened to the other phone?! my guess.. someone kept it. very shady. never trusting this store with my business ever again. honestly, I love AT&T but I might just cancel all my lines and go anywhere but with them because this was a robbery and I want nothing to do with them anymore.

Amazing customer service from Bree. She spent two hours with me, and directed service for other…read morecustomers at the same time. My new phone was expertly set up. I was given directions on how to solve a long-standing problem (thank you Apple Support). Bree reviewed my phone plan, helped me to remove a service ordered by mistake, and found a better plan for me. She also found a great value deal on home internet and TV. I was very impressed with Bree's product knowledge and customer service skills. At no time did I feel pressured to buy. The time spent at the store passed quickly and most enjoyably. If you shop at this store, as for Bree.

As a former sales consultant, I know what basic customer service looks like. As a customer, I don't…read moreask for much other than decency. This location has none of it. I showed up for a "scheduled" appointment with no real expectations and left with more questions than answers. In the entire time I was there, not one employee acknowledged me. Nobody asked whether I had an appointment or what I needed. At one point I started handling the display products just to see if anyone would react. And yet, I still got nothing. For a store that presents itself as the corporate office and flagship location for the city, that's a remarkable level of indifference. If this is the standard here, I'd steer clear. It almost convinces me to take my business to another telecom company. I may just consider it at this point.

Best customer service I have ever received at Att! Ruth C…read more Provided excellent, professional and expedient service! Not once but twice. As long as she's there I will recommend this location! Thank you Ruth for making "going to the cell phone store" a positive experience!

Jazmin was a tremendous help to a tech challenged senior with a virus in my almost new phone…read more After reviewing my account she was able to shave a few bucks off our monthly bill. Jasmin and her coworkers are highly recommended for all your phone needs!

Horrible service, the lady's in there seem like they have no idea what they're talking about as if…read morethey've never helped someone get a new phone in their life. HORRIBLE. NO HELP. THIS STORE NEEDS TO BE RUN BY NEW MANAGEMENT. It's practically useless to go in there so just do yourself a favor & don't.

Horrible customer service. Staff are completely apathetic (Chris, in particular). I left this place…read morefeeling like I was an imposition to the staff, nit as a valued customer. I've been with AT&T (including phone, internet, and TV) for nearly 20 years. The staff at this store make me want to switch carriers and network providers.

Walked in and was told by the lady "I will be right with you" me and my fiance sat down and waited…read more She walked away for 20 minutes. While more customers walked in a different worker walked to the "sign in" sheet which we were not told of and started calling on different people. Instead of helping us out when we said we were here fist they ignored. The rude people I'm switching to version.

Pay close attention to your receipt before you leave!…read more I stopped by this store after having my phone stolen. Steve N was kind enough to add on HomeTech Protection $25 and Protect Advantage $25 without my consent. This raised my bill $50 a month just to help meet his quota for the day. Not only did I get screwed by having my phone stolen, Steve N also screwed me by adding unwanted features to my plan! What a scam artist! I will be reporting this to corporate.

So things started off great when I purchased my new phone about a month ago. Joanna was pleasant…read moreand very helpful. Then I came in a week later to have my apps and photos et cetera transferred over... I had a huge surprise when I got home. I had no social media on my new phone, and I lost half of my contacts and all of my texts.And most of my apps. I returned to the store the following week to get more help.And bernice was a real piece of work... Not professional, not helpful, not informative, not sympathetic. She had the nerve to tell me she " does not do social media" so she could not help me. Aurelio was a little better, at least he was kind...And understanding. And he helped me retrieve my notes and my spotify accounts. The bottom line is i have no more Facebook and no more Instagram. And nobody at this store cared about that... The thing is that it was not a social media issue. It is a service issue. I bought my phone there and I have bought several phones there over the years.As has my husband. We have a t and t for our internet and our TV and have done business only with a t and t for decades. I purchased a new phone and expected everything to go smoothly. And that I would end up with a phone that had all my information on it. But on an upgraded device. I am left struggling, trying to figure this all out on my own. And get the help of my tech-savvy daughter, granddaughters and the internet. But the phone I have now is not better than the phone i turned in. . It might as well be a brick. A t and t can go suck it. I'm speaking about the a t and t store on rosedale highway in the target shopping center

Terrible customer service at this AT&T location. The lady…read moreworking here clearly did not want to help me at all -- extremely rude and dismissive from the moment I walked in. She acted like I was bothering her just by asking simple questions. I ended up leaving and calling the AT&T customer service hotline instead, and they gave me a much better deal in minutes. Save yourself the frustration and skip this location entirely.

If this is the ATTStore at the Tyler Galleria then I'm giving a shoutout to sales associate Jesse…read moreKelly who was friendly, patient, knowledgable and pleasant. He answered specific questions about my iPhone8 and also the 'no service' issues I've experienced in parts of my home. He offered information with a kind pleasant temperament and made me feel appreciated and listened to. This kind of customer service is priceless. Much appreciated!

I went in to get my old iPhone 7 unlocked the first time I went in Brianna told me it was already…read moreunlocked when it wasn't. So I had to go back Diana was the one that helped me. It was supposed to be a simple request to unlock instead she did not know what she was doing and kicked me out of the account for 30 days. Then had the audacity to say I must of locked myself out. When I was telling her I have not tried to unlock it she was rude to me and kept rolling her eyes saying she didn't know what was going on but it wasn't her! The girls there are the most disrespectful and unhelpful I have ever witnessed in customer service. For the amount we pay for AT&T service they should train their staff in proper customer service etiquette and how to do there job properly to help customers.

Young lady named Hannah was so friendly and helpful. She didn't rush me, she didn't blow me off…read more This is how all customer service associates should be. Not once did she catch an attitude cause I couldnt make up my mind. Manager please have all other associates like her!

The AT&T worker was arrogant and extremely rude when being asked questions . Would interrupt me…read moremultiple times . I walked out knowing 100% they don't care about their customers if you aren't upgrading or getting new service.Avoid this location inside Valley Plaza you will be waiting ages as a walk in to receive horrible customer service

Don't let their door to door liars and scammers fool you into switching over to att fiber. They…read moreoffered a "deal" and free to sign up no charge for installation. then i was billed over $200 for technician fees... when i called they said they would cover that fee never received credit for it on my account even after numerous agents saying they would take care of it... after i made my monthly payment they shut down my internet... horrible customer service was on the phone for hours getting the run around and kept getting transferred over and over but no one did anything to fix or help me get my service back... horrible experience...

1 gig fiber, cannot even stream 1 tv, this is the worst. 25mbs used to run everything , 1 gig is…read morefraud.