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    AT&T Store

    2.3 (15 reviews)
    Closed • 12:00 pm - 6:00 PM
    Updated over 3 months ago

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    Rockwell- providing outstanding customer service!
    Raquel S.

    My 5 star rating is not so much for the store but for the employee who helped us. We had such a pleasant experience shopping for our phones today. Rockwell who was the associate that helped us provided my husband and I with excellent customer service. He exceeded our expectations and truly went above and beyond. He was great at explaining the Next Plan and going over every detail. If only every AT&T employee was willing to help customers the way we were helped today, people would be so much happier with their phone plan. He did inform us if we were in need of anything else concerning our phones, he would be moving next week to the new location on Panama and Ashe (Winco Shopping Center)

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    3 years ago

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    Cellnow Bakersfield

    Cellnow Bakersfield

    3.6(10 reviews)
    1.3 mi

    Had a great buying experience with Dominic. My iPhone got water damaged so I had to find a…read morereplacement. Didn't want to shell out the money for a brand new one. Picked up a great condition iPhone 14 for $300! Dominic was helpful and was knowledgeable! I was able to look at a few phones & decide on the best looking ones. Keep in mind, not all phones here are compatible with your carrier. Dominic had to manually check each one I selected. An advice for CellNow, you should pre-check all phones & write down which carriers it works with, definitely would save time for the customers. Even though Dominic was helpful, it took some time to find the phone that worked with my carrier. There were 2 iPhones in great condition I picked & they did not work. Thankfully the 3rd one was also in great condition & it worked! Since my old phone couldn't turn on, I had to stop into T-Mobile to connect the new phone (took employee there 5 mins). I would definitely return here if I need another used phone in the future, I also have recommended to friends & family.

    Don't even try selling to these lowballers I drove from 1 hour away and I had messages where they…read morehad agreed upon a price talking bout we sometimes don't have time to check the pictures I clearly told them to check because they asked for the condition why ask then not check I get to the store and she is now giving me a whole different price making me waste my time and gas all the lady does is sit at the desk all day walks 10 feet away if she needs anything but she doesn't have time to check pictures that's her job deadass never had a scamming experience like this in my life till today why mislead and lie to a customer they don't want the best for u they just wanna make their own money they wanted to pay $200 for a iphone15pro with the smallest crack on the back that's the only excuse they could find then sell it for $700 to someone worst store to come to sell your phone just sell it on Facebook don't waste ur time getting scammed here

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    Cellnow Bakersfield
    Cellnow Bakersfield
    Cellnow Bakersfield

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    Fix N Cover - Business card

    Fix N Cover

    3.0(30 reviews)
    0.0 mi

    Had an awful experience with this place and will never go back. We had an iphone with a bad…read morebattery, and brought it in for the battery to be replaced. Joei had told us that to replace the battery, he would have to remove the screen and it would potentially break. He ended up charging $270 for this battery swap because he needed to change the screen too being it broke. His repairs to the screen, which never had an issue initially, broke on the first day we got it back. Went back to adress this issue and was just told how it was our fault that it broke and how it has nothing to do with the quality of his work. He proceeded to walk away from his booth with the phone without communicating what he was doing. Told security and they said "ohh he should be back" and walked away. He finally came back with a new screen to put on the phone. Once he had the phone repaired, he held onto it for awhile rather than giving our phone back to me, so he could ask me personal questions about my relationship and intimate life. The whole situation felt very creepy and left me never wanting to enter the mall again.

    Joey at Fix+Cover completely earned this 5-star review. When I brought in my Samsung Galaxy Z Fold…read more6, I was convinced the inner screen was broken. Since I was in a rush and had never owned a foldable phone before, he easily could have replaced the screen and charged me for it. Instead, Joey took the time to troubleshoot the problem and discovered it wasn't the screen at all--it was a screen protector I didn't even realize had been installed when my son gave me the phone about six months earlier. His honesty, professionalism, and attention to detail saved me from an unnecessary repair. He made sure the new screen protector was installed perfectly before handing the phone back, and the price was worth every penny. What impressed me even more was that the next time I walked through the mall, Joey recognized me immediately, greeted me with a handshake, and remembered me. Great customer service is hard to find these days, and Joey delivered it. If you need a phone repair, do yourself a favor and stop by Fix+Cover. If Joey is there, you're in excellent hands. 5/5 stars

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    Fix N Cover
    Fix N Cover
    Fix N Cover - By apple store

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    Verizon

    Verizon

    2.6(54 reviews)
    2.3 mi
    •$$

    Not sure if I cared too much for their in person services. It got the job done. I actually had to…read moredo a lot of the programming via the Apple support. The price is good as I've been with version for a long time. The people in person were nice but one would hope that in person the costs would be better or be able to engage in more price savings. But it's always nice to have a warm face and be able to talk with someone face to face.

    O Time for me to get…read morea new phone, my family has been after me for a couple years, they call my phone the potato. I made a appointment over the phone for 3 pm at the store on California Ave. we went in and tried to sign in but there was no record of our appointment. We waited about 15 minutes before a nice young man contacted us, he couldn't answer many of our questions it was frustrating I felt he was new at sales we thanked him. We then went to another smaller Verizon store and were disappointed there was only one poor salesperson she had many customers she was doing her best but she didn't have time to help everyone I felt sorry for her. The other salesperson had just left for lunch. We thanked her for her limited help and left after about 45 minutes. We came home and will give it another try tomorrow. Verizon is our carrier and we like their coverage but finding a store that has the proper staffing and knowledgeable sales people to help us buy another phone has been a challenge. We'll try again tomorrow

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    Verizon
    Verizon
    Verizon

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    AT&T Store

    AT&T Store

    2.7(106 reviews)
    0.9 mi
    •$$

    Amazing customer service from Bree. She spent two hours with me, and directed service for other…read morecustomers at the same time. My new phone was expertly set up. I was given directions on how to solve a long-standing problem (thank you Apple Support). Bree reviewed my phone plan, helped me to remove a service ordered by mistake, and found a better plan for me. She also found a great value deal on home internet and TV. I was very impressed with Bree's product knowledge and customer service skills. At no time did I feel pressured to buy. The time spent at the store passed quickly and most enjoyably. If you shop at this store, as for Bree.

    As a former sales consultant, I know what basic customer service looks like. As a customer, I don't…read moreask for much other than decency. This location has none of it. I showed up for a "scheduled" appointment with no real expectations and left with more questions than answers. In the entire time I was there, not one employee acknowledged me. Nobody asked whether I had an appointment or what I needed. At one point I started handling the display products just to see if anyone would react. And yet, I still got nothing. For a store that presents itself as the corporate office and flagship location for the city, that's a remarkable level of indifference. If this is the standard here, I'd steer clear. It almost convinces me to take my business to another telecom company. I may just consider it at this point.

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    AT&T Store
    AT&T Store
    AT&T Store

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    AT&T Store - mobilephones - Updated October 2026

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