Kevin is da best in da west!!!! Very knowledgeable and helpful, I am a happy camper!!!read more

Was really disappointed in the service at this location, over 10 years it's been my go to, then my…read moremom switched over I take her in to get some account stuff handled, she's elderly, they won't let HER access HER phone or account bc her ID is expired (by a month). She already has a hard time understanding things or remembering and I just thought it was very inconvenient and inconsiderate that they wouldn't help her, it's not as if it's a repeated occurrence, I know they sometimes will have you answer security questions to get in your account when you don't have an ID seems they could've made a one time accommodation.

I went to AT& T yesterday to see about getting a tablet for my niece and also wanted to see about a…read morephone case I saw online. I was helped by Emily. She was able to help me get the right tablet I was looking for. I asked about the case I saw online. She looked up the case. The case was only showing the discount for online order only and not in store. I told her thanks for checking. Emily then went out of her way to see if somehow the store could honor the AT& T online price. It took a few minutes but was able to get me the online price. Emily thank you for the great service and answering all my question. I really appreciate you taking the extra time helping me get the phone case. Side note: store was very clean!

I entered the establishment and entered my information to obtain help with a phone line that went…read moredead. As I waited, multiples people would not sign in and wait their turn. One employee had up to three customers at a time. At no time did she tell them to sign in, she just tried to help all of them. When I spoke up, the manager intervened and basically told me not to complain. She then proceeded to scold me as though I was her child. I don't appreciate being patronized. This service was worse then Spectrum, who I changed service from to AT&T. Human Resources should evaluate who they hire. I would fire Emely in a heart beat if I witnessed her attitude in my employment. Do better.

Worst customer service ever I work in customer service…read moreindustry and they were not helpful at all. when I went in to figure out how to transfer a line they weren't helpful and the vibe felt unwelcoming I finally got to speak to someone to actually help me other than that they wanted to send me to the "corporate store" on California until someone else finally guiding me through the transferring of a phone line Some guy with long black hair in a pony tail kept saying no to every try question I would ask him Def not going back I only gave it one star because of the main person that actually helped

I had a very bad experience with customer service multiple times and they continue to lie to me…read moreabout adjusting my phone bill after I up graded and I plainly ask to let me if my bill would increase with they promised me it wouldn't but it did and I was constantly giving the run around

Smh these workers are getting lazier and lazier, your telling me someone comes into the store 30…read moremins till close and you can't help them? That's really unfortunate. Just getting out of work rushing into the closest store only to be told yea wait another day bc it's too late. Idk maybe there is a company policy that they have to be out the door at exactly 8pm and must turn away any customers 30 mins before closing time. They should just lock their doors at 730 ‍

Brenda did a great job on helping us out with our phone plans. She was very patient with us and…read moretalked about our plans good job for having her !

Great team, great management! Was able to help assist us with getting everything we needed after…read morethe store on California and Real Rd turned us away for not wanting to do their jobs. Thank you again for all your help and your time. Stay safe!

For the last two months me and my fiance have been arguing with T mobile for money THEY OWE US and…read morewe keep getting billed like we owe them,they're trying to send us to collections,Do not recommended to start a line woth them since they promise to replace a phone with a monthly fee then when asked to do so they say it does exist,THEY OWE US $560,the keep refusing to pay with the excuse of "We'll get in touch with you".Never open a line with them bad customer service and don't keep thinks like they said.

Not sure if I cared too much for their in person services. It got the job done. I actually had to…read moredo a lot of the programming via the Apple support. The price is good as I've been with version for a long time. The people in person were nice but one would hope that in person the costs would be better or be able to engage in more price savings. But it's always nice to have a warm face and be able to talk with someone face to face.

O Time for me to get…read morea new phone, my family has been after me for a couple years, they call my phone the potato. I made a appointment over the phone for 3 pm at the store on California Ave. we went in and tried to sign in but there was no record of our appointment. We waited about 15 minutes before a nice young man contacted us, he couldn't answer many of our questions it was frustrating I felt he was new at sales we thanked him. We then went to another smaller Verizon store and were disappointed there was only one poor salesperson she had many customers she was doing her best but she didn't have time to help everyone I felt sorry for her. The other salesperson had just left for lunch. We thanked her for her limited help and left after about 45 minutes. We came home and will give it another try tomorrow. Verizon is our carrier and we like their coverage but finding a store that has the proper staffing and knowledgeable sales people to help us buy another phone has been a challenge. We'll try again tomorrow

quick and easy and very friendly, would go again for any device problems! Has lots of options for…read moreaccessories and it's cheap.

Just needed a pop socket for my phone and couldn't find any anywhere else. They thought they were…read moreall out, but found a stash of Hello Kitty and some breakfast food ones. I got the breakfast ones. It says $10 for a pack of 3. He gave them to me for $5. Quick. In and out. Thanks for the help and the hookup! Service was excellent!

His explanation was flawless. I got the iPhone 16 Pro Max for about $140 out the door today, adding…read moreit on to my bill and not breaking my pocket. Brandon showed me and explained everything down to detail of what my payment plan was gonna be. I was able to get approved and take the phone the same day

Thank you brandon for your wonderful service. you are a great asset to this compan, and they should…read moreknow what a wonderful employee they have and a great costumer service guy. Highly professional and knowledgable/ hardworking. Thank you Brandon for making our day.