Horrible customer service. This store never answers the phone so you get transferred to a corporate…read morenumber who can't help. Then the employees are rude while 1 works and 2 sit and do nothing. Store currently has no AC so it's too hot in there. Made an order on the weekend with an employee who said come back Monday. That employee isn't working the next few days and the other employees there just telling us to wait for a call. No one can figure anything or have any answers. Drove 45 mins to be told only half the order came in and we have to come back later... even though we got a call our order was in. (Wife believes they sold our order phones to others) Already starting this whole new account on a bad taste in my mouth. Do better Verizon.

I was not dealt honestly in this store. I wanted to change my plan to include international…read morecalling and was told it was $20 per phone more. The international calling worked great but my bill was $150 higher than before. I used the call center and learned that I was not told the truth. If you need any information about, or changes to your plan, do not use a Verizon store. Use the call center.

They assured me that the service was the same as Verizon because they use their network. I was…read moreskeptical but I switched. I love the service and I only pay $30 a month because I Brought my own device. @ 6019 Niles St 93306. Great service!

Hi.. Today we went into the Calloway store looking to…read moreupgrade my daughters phone as she is going to college this fall and Anthony helped us and this process was flawless... so easy and my daughter loves her new phone! I highly recommend

This location installed my Otterbox. Still in warranty but T-Mobile discontinued carrying otterbox…read more So my otterbox is falling apart. I was sent to an in store QR code to get in line which just took me into a 3x update loop and I was never able to get in line. Went back to tell the staff and they said okay we will manually sign you in. Only after people who got here after me were manually signed in. The staff seem ok but there's no system to help you out when the tech fails. Still waiting to get a print out of my otterbox install because now I have to mail docs to otterbox myself. No help from T-Mobile who guaranteed this otterbox would be "awesome". T-Mobile is a great argument for their competitors.

Received a different model of the product that I ordered online…read more Thank you, GV, for your response to my review and making the effort to remedy the situation. I appreciate you reaching out to me. I hope you will be making corrections to your website to eliminate mixups for your future customers.

Great service from staff. Professional and friendly. Also, easy to review isles of their items.read more

Just wanted to come on here and share my experience at the store today and I walked in. That was…read morethe closest store to where I was at my daughter lost her phone or basically broken so we're just trying to replace it anyway walked into the store. it's clean it's it looks new. I don't know if she said they've been there for about a year but basically it looks. It's welcoming, besides the point walked in was greeted promptly by Giselle she started mentioning you know what promotions they had going on what they were offering she knew off the back the prices which was pretty good so we decided to basically purchase a phone. Basically great prices great selections and great prices for the services

This place was a lifesaver, not to mention exceptional customer service! My moms car battery had…read moredied, and I was getting it replaced for her. No surprise it wouldn't start in the morning. Went to use my jumper cables and they were damaged. I was already running late for work at this point and this shop was only a block away from my place and they were cool enough to let me use their jumper cables and go start my moms car to get it back to the shop. Whew, such a huge help. They were so quick, I still made it on time to work. Thank you guys!

My dad and I went to powerstride this morning to get a new battery for my truck and Dave that…read morehelped us out was very polite and had awesome customer service. Thank you again!!

The customer service at this location is extremely poor, and the staff and management are…read moreunprofessional. Instead of helping resolve an issue that was caused by an error in their own system, they handled the situation with very little concern. Ruth was especially rude and unprofessional. Rather than listening or trying to help find a solution, she was dismissive and impolite. A situation that could have been resolved respectfully turned into a very negative experience because of how it was handled by staff. The staff at this location are a poor representation of the WSS brand. Customer service should involve treating people with respect and working toward solutions, especially when the issue is on the company's end. If management continues to tolerate this kind of behavior, it will only damage the reputation of this store and drive customers away. I hope WSS takes customer feedback seriously.

The store is great, they have a a huge selection of shoes and socks, which I love. The name brand…read moreshoes are cheaper than most other places, the issue I had was with the staff. Staff was rude and unfriendly. They lack communication skills and as much as I like the store, I won't be back. If I find something i like I'll probably order online to avoid dealing with Lorena. Sad because the more people that order online instead of in person shopping the less staff you need.

Really good service, good battery selection and reasonably priced. Recommend if you need a quick…read morebattery swap.

Lucas batteries is a hole in the wall spot but he's got a whole variety of brand new and used…read morebatteries I got two brand new batteries for my RV that I needed and he gave me a pretty good price on brand new batteries it's a little hole in the wall but hey you gave me you know 6 month warranty on it and I'm happy as a lark so if I need batteries I know where to go sorry I didn't take any pictures because it was night time but it's right off a Niles I got 15 bucks back for the core for both batteries so I got to give them five star cuz he knew exactly what ones I needed for my RV