Hi.. Today we went into the Calloway store looking to…read moreupgrade my daughters phone as she is going to college this fall and Anthony helped us and this process was flawless... so easy and my daughter loves her new phone! I highly recommend

Well, I walked in and was greeted so nicely and upbeat. I like that a lot. And there were several…read morestaff on the floor; all appeared to be happy to be there. Karl helped me right away; I did walk in and a line appeared behind me. That didn't rattle anyone and no groans. The staff still addressed the customers with them while greeting each new person through the door. That was a quite a feat. And boy did the line dissipate in just a couple minutes. There were also benches (soft padded seats) for customers to wait more comfortably than standing. Well, back to my personal experience ... Karl was timely, knowledgeable, and just made the walk-in experience the best it could be. He did all I asked and gave me clear answers while not long winded, yet not too brief. The answers were succinct and with clarity. So so so much appreciated. Thank , again. We will definitely be back.

So we had a great time buying iPhones, upgrading each line, and turning our personal lines to…read morebusiness lines...and answering our never ending questions. His customer service and knowledge on Apple and Samsung products were on point. He knew the ins and outs of all the products that we have from iPhone, Apple watch, iPads and Note phone. Highly recommend you ask for Jorge! He has 10yrs plus of experience and very professional. Thanks Jorge for explaining everything to my family and never making us feel rushed.

From the owner: Discover the smarter way to get all of the high-end devices you want and the network you need, for…read moreless.

I specifically ask before I dropped my phone off if all features, including face recognition would…read morework with the replacement screen for my iPhone. He assured me everything will would work as usual. I agreed for him to fix the phone. I picked up the phone after a few hours and as I was driving away I discovered that the screen didn't allow me to use face recognition. I went back and the guy told me that he never said that it'll work. I do not recommend anyone using this store, as he's dishonest and not professional.

I dropped my game PS5 month ago, and I finally pick up on April 24th, i excited to play the game,…read morenext day it broken complete. Not working anymore? I bring back the store complaint. They say I'm sorry, but I can't fix it again until you need a file claim? I don't get it? I dropped a year ago. I paid for it with a warrant for 1 year now. He needed a claim? Claim? They never told me about this? Why NOW? Why didn't they tell me a year ago? That time I had a warrant a year ago. That early broken before May 2026 warrants a I will never go there again!! NOT PROFESSIONAL

Honestly not sure why this places get so much hate. Sure, it's another big box store. You probably…read moreknow more than the average employee that works there. Anytime l've gone in, it's never been a terrible experience. If you do research on what you want and stock check it ahead of time, it's pretty painless. It's one of the last tech stores we have and the only place to physically see/experience big ticket tech items. Overall it's an average big box store experience, neither terrible nor something to write home about.

I had a very uncomfortable experience at Best Buy today, 9/26/26…read more My girlfriend and I came in because she was interested in purchasing a laptop for college and wanted to figure out which one was best for her. Afterwards, we browsed the store and we noticed that several employees repeatedly asked us if we needed help which felt a little excessive and odd but we continued shopping . While we were looking at the Meta glasses , on display mind you , a woman ( she had black hair with glasses on ) who seems to be a manager came up 2 inches away from me and asked if there was anything she could help us with . It felt like she was trying to intimidate me and made me feel very uncomfortable we had to leave . And as we were leaving she followed behind us walking out the door. There's security by the door for a reason , they weren't trying to harass us and the displays are for customers to be looked at. I'm 5'3 25 yo I promise you I don't look threatening or planned on running out with a charger so it felt odd that I was being sized up as a P.O.C and my girlfriend not . My girlfriend is not spending her money here we'd rather go next door to Walmart !

These folks are the best. Took my son to see them yesterday. We were able to walk right in and…read moreget help. My son's Samsung was "frozen" and we thought we might be forced to buy a new phone. They fixed his problem in minutes and we were out of there with no charge.

Caused me problems and wasted time to swap out SIM card from former Metro by T-Mobile iPhone to…read moreMOTO G7 Plus---I never did get phone service activated, but was charged $20 by store operator for his incompetence. If you seek frustration, by all means, GO TO THIS STORE.

We love this at&t store! We have had to go in quite a bit the past few months for a whole list of…read morethings. First, it was to replace a really old iPhone with something newer since my boyfriend cracked his screen. He was in and out and back home within an hour, which I was not expecting because the Ming Ave store and Truxton store that would have taken me 1-2 hours easily because they get so busy. The second time was because we were interested in getting internet service so we could stop using Spectrum. We just wanted it all in one place and one bill. We ended up getting the girl who helped my boyfriend get a phone, Brenda, again. She let us know about internet, but also told us it was super cheap to add TV on too (it was like $10-20 more to get internet and DirecTV basic package versus just internet). Then she helped us get HBO for free because we have unlimited data. We were super happy and the process went smooth and quick to get it changed and scheduled. Then we went in a 3rd time and got Brenda again. We needed help figuring out how to move our TV and internet since we are moving (unfortunately only the customer service line can help with that), but we also got help getting my boyfriend on to the First Link network for first responders and she added me as an authorized user. It took awhile because it is kind of a painful process, but she guided us through the whole experience which would have been incredibly difficult to navigate without her! I've never said this before, but I'm actually not dreading the trip to get me added on to the cell phone plan in January because I know it will be as easy and painless as every other trip to this store thanks to Brenda and Eric, the manager, who always happily helps out when Brenda doesn't have the answers. These two make the whole cell phone/internet/TV process way easier and faster and have totally changed my outlook on AT&T customer service in this town because I've had some bad experiences at their other locations. I will only be going to this location for all my needs! Thanks guys!

Went on a Sunday to get a new sim card for my kids phone. Had to sit for an hour while the only…read morerepresentative attempted (successfully I might add) to up sale the couple starting a new plan. Was told "I'll be right with you" 15 times. Horrible customer service. Understaffed. You gotta keep this shit movin' la

"Had a great experience at this Spectrum store today while returning equipment. I didn't have to…read morewait at all, and the service was top-notch. A big thank you to Steven, who assisted me; his enthusiasm and professionalism made what could have been a tedious chore very pleasant. Definitely a 5-star experience!"

Karina from McAllen, Tx Very rude and not helpful at all…read more Did not want to assist me in correcting my account. Saying I needed to have multiple services in order to have a lower price however she began reading the notes out loud of a conversation I had with a previous employee, which stated I could get Internet for $50 or Internet plus streaming service services for $60. Karina told me if I only wanted Internet. It was going to be $100. She lied about what I could get and the price

Took my Mac book Pro in to get a new battery, well things didn't go as planned somehow when they…read morewere installing the new battery, my mother board got a short, I was not happy to hear that when I went to pick it up, but the gentleman was so sorry and they had already ordered a new board, they took full responsibility for the issue. The new board came in 2 days later they installed it and had me do everything on my Mac to make sure I had no issues, they charged me $145 for my battery replacement. Told me if I had any issues to please bring it back in and they would take care of it. This was not the closest place to my home but I called the place on Callaway and Rosedale and the guy who answered the phone was cocky and rude. I am glad I came here even though it took longer and we had a minor setback. They are honest reliable and respectful.

This visit started with a Red Flag...When I walked in, he walked to the back ,I waited aboutb2…read moreminutes before he came back out, but seemed nice enough, Just didn't seem like he wanted to deal with me or my business, I was asking him questions and never got a real answer to whether he would help me, but took my number like he was going to contact me back, 2 walk-ins and 3 phone calls later and no viable response from this guy. No worries ill take my business somewhere else my problem is, he's the closest to my house, That's why I wanted to use this shop, I guess $700 for a screen replacement is nothing to him..No picture here, not taking pictures of a business who doent seem to want to be in business.... Moving On....

So things started off great when I purchased my new phone about a month ago. Joanna was pleasant…read moreand very helpful. Then I came in a week later to have my apps and photos et cetera transferred over... I had a huge surprise when I got home. I had no social media on my new phone, and I lost half of my contacts and all of my texts.And most of my apps. I returned to the store the following week to get more help.And bernice was a real piece of work... Not professional, not helpful, not informative, not sympathetic. She had the nerve to tell me she " does not do social media" so she could not help me. Aurelio was a little better, at least he was kind...And understanding. And he helped me retrieve my notes and my spotify accounts. The bottom line is i have no more Facebook and no more Instagram. And nobody at this store cared about that... The thing is that it was not a social media issue. It is a service issue. I bought my phone there and I have bought several phones there over the years.As has my husband. We have a t and t for our internet and our TV and have done business only with a t and t for decades. I purchased a new phone and expected everything to go smoothly. And that I would end up with a phone that had all my information on it. But on an upgraded device. I am left struggling, trying to figure this all out on my own. And get the help of my tech-savvy daughter, granddaughters and the internet. But the phone I have now is not better than the phone i turned in. . It might as well be a brick. A t and t can go suck it. I'm speaking about the a t and t store on rosedale highway in the target shopping center

Terrible customer service at this AT&T location. The lady…read moreworking here clearly did not want to help me at all -- extremely rude and dismissive from the moment I walked in. She acted like I was bothering her just by asking simple questions. I ended up leaving and calling the AT&T customer service hotline instead, and they gave me a much better deal in minutes. Save yourself the frustration and skip this location entirely.