Had a great buying experience with Dominic. My iPhone got water damaged so I had to find a…read morereplacement. Didn't want to shell out the money for a brand new one. Picked up a great condition iPhone 14 for $300! Dominic was helpful and was knowledgeable! I was able to look at a few phones & decide on the best looking ones. Keep in mind, not all phones here are compatible with your carrier. Dominic had to manually check each one I selected. An advice for CellNow, you should pre-check all phones & write down which carriers it works with, definitely would save time for the customers. Even though Dominic was helpful, it took some time to find the phone that worked with my carrier. There were 2 iPhones in great condition I picked & they did not work. Thankfully the 3rd one was also in great condition & it worked! Since my old phone couldn't turn on, I had to stop into T-Mobile to connect the new phone (took employee there 5 mins). I would definitely return here if I need another used phone in the future, I also have recommended to friends & family.

Don't even try selling to these lowballers I drove from 1 hour away and I had messages where they…read morehad agreed upon a price talking bout we sometimes don't have time to check the pictures I clearly told them to check because they asked for the condition why ask then not check I get to the store and she is now giving me a whole different price making me waste my time and gas all the lady does is sit at the desk all day walks 10 feet away if she needs anything but she doesn't have time to check pictures that's her job deadass never had a scamming experience like this in my life till today why mislead and lie to a customer they don't want the best for u they just wanna make their own money they wanted to pay $200 for a iphone15pro with the smallest crack on the back that's the only excuse they could find then sell it for $700 to someone worst store to come to sell your phone just sell it on Facebook don't waste ur time getting scammed here

We were happy to see that Alexis was working at the Rosedale Store. Alexis is friendly…read moreknowledgeable and helpful. We recently purchased new phones and had questions concerning our plan and billing , they weren't right. Alexis found the issue figured it all out, lowered our monthly, and a credit will be applied. All our questions were answered she was terrific. We're happy with all the features on our phones and our Verizon service.

Amazing customer service, Ashira and Alexis are awesome! Although this store is a bit hard to…read morelocate.

If this is the ATTStore at the Tyler Galleria then I'm giving a shoutout to sales associate Jesse…read moreKelly who was friendly, patient, knowledgable and pleasant. He answered specific questions about my iPhone8 and also the 'no service' issues I've experienced in parts of my home. He offered information with a kind pleasant temperament and made me feel appreciated and listened to. This kind of customer service is priceless. Much appreciated!

I went in to get my old iPhone 7 unlocked the first time I went in Brianna told me it was already…read moreunlocked when it wasn't. So I had to go back Diana was the one that helped me. It was supposed to be a simple request to unlock instead she did not know what she was doing and kicked me out of the account for 30 days. Then had the audacity to say I must of locked myself out. When I was telling her I have not tried to unlock it she was rude to me and kept rolling her eyes saying she didn't know what was going on but it wasn't her! The girls there are the most disrespectful and unhelpful I have ever witnessed in customer service. For the amount we pay for AT&T service they should train their staff in proper customer service etiquette and how to do there job properly to help customers.

Horrible service, the lady's in there seem like they have no idea what they're talking about as if…read morethey've never helped someone get a new phone in their life. HORRIBLE. NO HELP. THIS STORE NEEDS TO BE RUN BY NEW MANAGEMENT. It's practically useless to go in there so just do yourself a favor & don't.

Horrible customer service. Staff are completely apathetic (Chris, in particular). I left this place…read morefeeling like I was an imposition to the staff, nit as a valued customer. I've been with AT&T (including phone, internet, and TV) for nearly 20 years. The staff at this store make me want to switch carriers and network providers.

We went in today after an annoying phone call with Verizon. We should've just came in in the first…read moreplace. Daniel was beyond friendly and knowledgeable. He took care of our problem. He had to call costumer service himself but he did. We appreciate someone who knows what he's doing and is locked in and does it with such a great attitude!

Extremely Disappointed with the Service I rarely leave…read morenegative reviews, but my recent visit I came in expecting help with a simple issue, picking up a new phone and happy instead left feeling ignored, disrespected, and completely dissatisfied. the wait time was ridiculous -- I stood around for nearly 15 minutes while employees chatted among themselves, barely acknowledging the customers in the store. When I was finally helped, the representative seemed uninterested and rushed, offering vague answers and acting like my questions were an inconvenience. To make matters worse, they gave me incorrect information about my account When I tried to get clarification, I was met with more confusion and zero accountability. No one took the time to actually listen or resolve the issue properly. I've been a Verizon customer for years, but this experience seriously made me question that loyalty. I hope this was an isolated incident, but based on the attitude in that store, I'm not confident it is. Do better, Verizon.

Went in to port over 3 phones from TMobile and transfer my business phone (already Verizon) over…read moreto create a new personal account for the 4 phones. Porting over the 3 from TMobile went smooth, but getting my personal account set up was a three hour ordeal. Katie at this store was very helpful, cordial and professional, but she had a plethora of issues in getting her tech group on the other end of the phone to get things done. Thanks Katie for hanging in there! BTW, The 5 star rating is for Katie, not for the process cause that part sucked.

Horrible customer service. This store never answers the phone so you get transferred to a corporate…read morenumber who can't help. Then the employees are rude while 1 works and 2 sit and do nothing. Store currently has no AC so it's too hot in there. Made an order on the weekend with an employee who said come back Monday. That employee isn't working the next few days and the other employees there just telling us to wait for a call. No one can figure anything or have any answers. Drove 45 mins to be told only half the order came in and we have to come back later... even though we got a call our order was in. (Wife believes they sold our order phones to others) Already starting this whole new account on a bad taste in my mouth. Do better Verizon.

Bad service from this verizon retailer. Walked in to pick up…read morea new phone & ask general information & aside from not being acknowledged when walking in, the next person who walked in 30 seconds after me was acknowledged and helped before me. I'm not sure if it was race related or dress related but whatever it was i would just not recommend this place.

Super helpful! They are very thorough in finding ways to save you money. Polite and patient when…read morebeing asked tons of questions.

So things started off great when I purchased my new phone about a month ago. Joanna was pleasant…read moreand very helpful. Then I came in a week later to have my apps and photos et cetera transferred over... I had a huge surprise when I got home. I had no social media on my new phone, and I lost half of my contacts and all of my texts.And most of my apps. I returned to the store the following week to get more help.And bernice was a real piece of work... Not professional, not helpful, not informative, not sympathetic. She had the nerve to tell me she " does not do social media" so she could not help me. Aurelio was a little better, at least he was kind...And understanding. And he helped me retrieve my notes and my spotify accounts. The bottom line is i have no more Facebook and no more Instagram. And nobody at this store cared about that... The thing is that it was not a social media issue. It is a service issue. I bought my phone there and I have bought several phones there over the years.As has my husband. We have a t and t for our internet and our TV and have done business only with a t and t for decades. I purchased a new phone and expected everything to go smoothly. And that I would end up with a phone that had all my information on it. But on an upgraded device. I am left struggling, trying to figure this all out on my own. And get the help of my tech-savvy daughter, granddaughters and the internet. But the phone I have now is not better than the phone i turned in. . It might as well be a brick. A t and t can go suck it. I'm speaking about the a t and t store on rosedale highway in the target shopping center

Terrible customer service at this AT&T location. The lady…read moreworking here clearly did not want to help me at all -- extremely rude and dismissive from the moment I walked in. She acted like I was bothering her just by asking simple questions. I ended up leaving and calling the AT&T customer service hotline instead, and they gave me a much better deal in minutes. Save yourself the frustration and skip this location entirely.

Well, I walked in and was greeted so nicely and upbeat. I like that a lot. And there were several…read morestaff on the floor; all appeared to be happy to be there. Karl helped me right away; I did walk in and a line appeared behind me. That didn't rattle anyone and no groans. The staff still addressed the customers with them while greeting each new person through the door. That was a quite a feat. And boy did the line dissipate in just a couple minutes. There were also benches (soft padded seats) for customers to wait more comfortably than standing. Well, back to my personal experience ... Karl was timely, knowledgeable, and just made the walk-in experience the best it could be. He did all I asked and gave me clear answers while not long winded, yet not too brief. The answers were succinct and with clarity. So so so much appreciated. Thank , again. We will definitely be back.

Hi.. Today we went into the Calloway store looking to…read moreupgrade my daughters phone as she is going to college this fall and Anthony helped us and this process was flawless... so easy and my daughter loves her new phone! I highly recommend