Hi.. Today we went into the Calloway store looking to…read moreupgrade my daughters phone as she is going to college this fall and Anthony helped us and this process was flawless... so easy and my daughter loves her new phone! I highly recommend

Maria Hernandez greeted me as soon as I entered the store. She quickly helped me resolve the issue…read morewith my newly purchased iPad and restore it for use with my T Mobile plan. While we waited for the reset (Apple takes its own time), she asked if she could help other customers. I said yes, and watched in awe as she helped de-escalate a frustrated customer, helped another pay a bill and supported her teammates. Maria is a great brand ambassador for T Mobile!! Thank you, Maria.

Horrible service, the lady's in there seem like they have no idea what they're talking about as if…read morethey've never helped someone get a new phone in their life. HORRIBLE. NO HELP. THIS STORE NEEDS TO BE RUN BY NEW MANAGEMENT. It's practically useless to go in there so just do yourself a favor & don't.

Horrible customer service. Staff are completely apathetic (Chris, in particular). I left this place…read morefeeling like I was an imposition to the staff, nit as a valued customer. I've been with AT&T (including phone, internet, and TV) for nearly 20 years. The staff at this store make me want to switch carriers and network providers.

Bad service from this verizon retailer. Walked in to pick up…read morea new phone & ask general information & aside from not being acknowledged when walking in, the next person who walked in 30 seconds after me was acknowledged and helped before me. I'm not sure if it was race related or dress related but whatever it was i would just not recommend this place.

Super helpful! They are very thorough in finding ways to save you money. Polite and patient when…read morebeing asked tons of questions.

The staff are clueless and if THEY screw up it's all on the customer to make the situation right! I…read moresoftened up for 4 mobile lines and internet service and paid for all activation fees and taxes on devices and the rep ordered all the wrong stuff and now it's my responsibility to return everything g and wait for my refund etc and then re order all proper things! I spent hours in the store and accomplished nothing but stress

Spectrum has a nice clean store at this Stockdale Highway location. Staff member who assisted us…read morewas kind and helpful as well. Wait time was a bit long even though there weren't many customers the time we were there. Situation was resolved albeit not to our full satisfaction. Oh well. We shall see how long we continue to use Spectrum. Only time will tell.

Bakersfield Best Buy…read more On Feb 24, 2026 Chris Moar came to repair my Sony Home Theater Sound System at my home in Wasco. He was very knowledgeable and resolved all needed issues. He was very patient and thorough. He answered all questions promptly. Chris explained everything to the littlest detail. Which is rare today. He's a very excellent employee all around. And I am so thankful for his hard work and now my Sound System has outstanding theater sound thanks to him. Thanks again Chris!

I bought a Samsung TV from Best Buy on line as it is hard for me to get out and I knew I wanted the…read moresame T V my brother has. Well now all the TV will do is a black and white picture. They said it would cost $85.00 for the GeekSquad to come out and if need be replace it. I said ok. They sent me the link to pay for it. So I used the same Chase card I bought it with and she told me they don't accept Chase cards of any kind. She asked me if I had another card. I didn't I don't like credit cards. She said you will have to go into your local store and pay for it first. I told her I'm disabled and I can't just go to the store and pay for it that's why I bought on line in the first place. Good luck getting in touch with anyone who can actually help you.

This visit started with a Red Flag...When I walked in, he walked to the back ,I waited aboutb2…read moreminutes before he came back out, but seemed nice enough, Just didn't seem like he wanted to deal with me or my business, I was asking him questions and never got a real answer to whether he would help me, but took my number like he was going to contact me back, 2 walk-ins and 3 phone calls later and no viable response from this guy. No worries ill take my business somewhere else my problem is, he's the closest to my house, That's why I wanted to use this shop, I guess $700 for a screen replacement is nothing to him..No picture here, not taking pictures of a business who doent seem to want to be in business.... Moving On....

I'm a local business owner (Mad Dog Tattoo), and today I dropped my phone and cracked the screen…read more My cell provider told me I had coverage and referred me to CPR Cell Phone Repair. Even though it was a bit of a drive and a super hot day, I made the trip--and I'm really glad I did. I dropped off my phone, went down the street to wash my car and get a haircut, and by the time I got back--less than an hour later--it was done! Not only did they replace the screen quickly, but they also went the extra mile and cleaned out the charging port and speakers. Super fast, very friendly, and great service overall. I definitely recommend CPR to anyone needing phone repairs!

If this is the ATTStore at the Tyler Galleria then I'm giving a shoutout to sales associate Jesse…read moreKelly who was friendly, patient, knowledgable and pleasant. He answered specific questions about my iPhone8 and also the 'no service' issues I've experienced in parts of my home. He offered information with a kind pleasant temperament and made me feel appreciated and listened to. This kind of customer service is priceless. Much appreciated!

I went in to get my old iPhone 7 unlocked the first time I went in Brianna told me it was already…read moreunlocked when it wasn't. So I had to go back Diana was the one that helped me. It was supposed to be a simple request to unlock instead she did not know what she was doing and kicked me out of the account for 30 days. Then had the audacity to say I must of locked myself out. When I was telling her I have not tried to unlock it she was rude to me and kept rolling her eyes saying she didn't know what was going on but it wasn't her! The girls there are the most disrespectful and unhelpful I have ever witnessed in customer service. For the amount we pay for AT&T service they should train their staff in proper customer service etiquette and how to do there job properly to help customers.

I came in to TMobile a few months ago, and got a new phone, new number and new carrier. Two months…read morelater, my bill still wasnt what I had signed up for, so I called the store for help. I have to say, the manager Jesse Corona went ABOVE and BEYOND to get it straightened out!! He spent a whole day working to correct the issue, going to his managers to make sure I was taken care of!! Would definitely recommend TMobile, and manager Jesse Corona for amazing customer service!

Best customer service. Carter was our representative and he was phenomenal. Couldn't say enough…read moregreat things about him. He was quick, efficient, great sense of humor and extremely helpful and courteous. We need more people like him working customer service

Last night was not the first time we had gone to this Verizon. This review is based on yesterday's…read morevisit though. There was only a young man working, his name was Giovanni. He was with another costumer when my husband and I walked in. He greeted us as he did with another costumer although he was busy. He multi tasked all the work very well considering he was the only employee and he did it with such patience and kindness. Props to him. Verizon currently was having deals such as the more you buy, the more you save. My husband traded in his cell and got a new cell plus a new galaxy watch and a new iPad. And our bill will only be $30 more. Giovanni gave us all the paperwork and receipts of course so if we have any discrepancies on a future bill, we can have his paperwork as proof what we were quoted. They did have the cell plus the iPad in stock but the watch we will have to return to pick up. We were there for maybe an hour to an hour and a half but they do make appointments for these services.

Extremely Disappointed with the Service I rarely leave…read morenegative reviews, but my recent visit I came in expecting help with a simple issue, picking up a new phone and happy instead left feeling ignored, disrespected, and completely dissatisfied. the wait time was ridiculous -- I stood around for nearly 15 minutes while employees chatted among themselves, barely acknowledging the customers in the store. When I was finally helped, the representative seemed uninterested and rushed, offering vague answers and acting like my questions were an inconvenience. To make matters worse, they gave me incorrect information about my account When I tried to get clarification, I was met with more confusion and zero accountability. No one took the time to actually listen or resolve the issue properly. I've been a Verizon customer for years, but this experience seriously made me question that loyalty. I hope this was an isolated incident, but based on the attitude in that store, I'm not confident it is. Do better, Verizon.