I specifically ask before I dropped my phone off if all features, including face recognition would…read morework with the replacement screen for my iPhone. He assured me everything will would work as usual. I agreed for him to fix the phone. I picked up the phone after a few hours and as I was driving away I discovered that the screen didn't allow me to use face recognition. I went back and the guy told me that he never said that it'll work. I do not recommend anyone using this store, as he's dishonest and not professional.

I dropped my game PS5 month ago, and I finally pick up on April 24th, i excited to play the game,…read morenext day it broken complete. Not working anymore? I bring back the store complaint. They say I'm sorry, but I can't fix it again until you need a file claim? I don't get it? I dropped a year ago. I paid for it with a warrant for 1 year now. He needed a claim? Claim? They never told me about this? Why NOW? Why didn't they tell me a year ago? That time I had a warrant a year ago. That early broken before May 2026 warrants a I will never go there again!! NOT PROFESSIONAL

Bad service from this verizon retailer. Walked in to pick up…read morea new phone & ask general information & aside from not being acknowledged when walking in, the next person who walked in 30 seconds after me was acknowledged and helped before me. I'm not sure if it was race related or dress related but whatever it was i would just not recommend this place.

Super helpful! They are very thorough in finding ways to save you money. Polite and patient when…read morebeing asked tons of questions.

an unexpectedly elevated experience at the AT&T store. upgrading two phones felt seamless, almost…read moreceremonial in its clarity. Lee assisted us with rare attentiveness...lucid, patient, and genuinely considerate. there was an integrity in their guidance...technical acumen balanced with humane presence. it's uncommon to encounter that degree of care in a transactional space. I left not only with upgraded devices, but with a quiet respect for the way Lee carries their work.

if I could give them negative starts I would. beware of this store!!! it's a ran by people who will…read moremake a million excuses for why they couldn't do their job right instead of trying to fix their mistakes. let me start or by saying, yes I may have taken a while to notice that the device that was traded in never received its "promotion credit" but that's only because I have it on auto pay and don't typically check my bill. I've never had issues with AT&T over charging or incorrectly charging me so I never felt like I needed to check on it. I randomly decide to check my bill and realize it's significantly higher... has been since December. so I go back and check. oh yeah I updated two phones during that time. I traded in two samsung ultra for 2 iPhone 17pro. both traded in were completed in the store because my sister and her husband wanted to do everything quick. so tell me why they're now claiming that one of the Samsungs was never dropped off?! be so for real, the trade in was completed in the store!!!! they were at that store for hours transferring their data!!! they know both phones were traded in there so this is BS and a huge scam. my question is what happened to the other phone?! my guess.. someone kept it. very shady. never trusting this store with my business ever again. honestly, I love AT&T but I might just cancel all my lines and go anywhere but with them because this was a robbery and I want nothing to do with them anymore.

We were happy to see that Alexis was working at the Rosedale Store. Alexis is friendly…read moreknowledgeable and helpful. We recently purchased new phones and had questions concerning our plan and billing , they weren't right. Alexis found the issue figured it all out, lowered our monthly, and a credit will be applied. All our questions were answered she was terrific. We're happy with all the features on our phones and our Verizon service.

Amazing customer service, Ashira and Alexis are awesome! Although this store is a bit hard to…read morelocate.

Went in to port over 3 phones from TMobile and transfer my business phone (already Verizon) over…read moreto create a new personal account for the 4 phones. Porting over the 3 from TMobile went smooth, but getting my personal account set up was a three hour ordeal. Katie at this store was very helpful, cordial and professional, but she had a plethora of issues in getting her tech group on the other end of the phone to get things done. Thanks Katie for hanging in there! BTW, The 5 star rating is for Katie, not for the process cause that part sucked.

Horrible customer service. This store never answers the phone so you get transferred to a corporate…read morenumber who can't help. Then the employees are rude while 1 works and 2 sit and do nothing. Store currently has no AC so it's too hot in there. Made an order on the weekend with an employee who said come back Monday. That employee isn't working the next few days and the other employees there just telling us to wait for a call. No one can figure anything or have any answers. Drove 45 mins to be told only half the order came in and we have to come back later... even though we got a call our order was in. (Wife believes they sold our order phones to others) Already starting this whole new account on a bad taste in my mouth. Do better Verizon.

Great customer service every time we've come here for new phones or account questions.read more

*Avoid this store* This store is NOT a Verizon store. We were sold "5G internet." that never worked…read morethen given extenders to make the network better. 900 dollars taken out of our account of our account. None of the credits were ever put back into my account. Since this is a Victra store and not Verizon they don't want to help us fix the problem they created. The "Managers" in this store are non-existent. Jason, Iliana, and Robert the managers will not call you back or answer emails. please keep an eye on your accounts they will add charges for no reason. 4 months later and these issues have not been resolved.

We love this at&t store! We have had to go in quite a bit the past few months for a whole list of…read morethings. First, it was to replace a really old iPhone with something newer since my boyfriend cracked his screen. He was in and out and back home within an hour, which I was not expecting because the Ming Ave store and Truxton store that would have taken me 1-2 hours easily because they get so busy. The second time was because we were interested in getting internet service so we could stop using Spectrum. We just wanted it all in one place and one bill. We ended up getting the girl who helped my boyfriend get a phone, Brenda, again. She let us know about internet, but also told us it was super cheap to add TV on too (it was like $10-20 more to get internet and DirecTV basic package versus just internet). Then she helped us get HBO for free because we have unlimited data. We were super happy and the process went smooth and quick to get it changed and scheduled. Then we went in a 3rd time and got Brenda again. We needed help figuring out how to move our TV and internet since we are moving (unfortunately only the customer service line can help with that), but we also got help getting my boyfriend on to the First Link network for first responders and she added me as an authorized user. It took awhile because it is kind of a painful process, but she guided us through the whole experience which would have been incredibly difficult to navigate without her! I've never said this before, but I'm actually not dreading the trip to get me added on to the cell phone plan in January because I know it will be as easy and painless as every other trip to this store thanks to Brenda and Eric, the manager, who always happily helps out when Brenda doesn't have the answers. These two make the whole cell phone/internet/TV process way easier and faster and have totally changed my outlook on AT&T customer service in this town because I've had some bad experiences at their other locations. I will only be going to this location for all my needs! Thanks guys!

Went on a Sunday to get a new sim card for my kids phone. Had to sit for an hour while the only…read morerepresentative attempted (successfully I might add) to up sale the couple starting a new plan. Was told "I'll be right with you" 15 times. Horrible customer service. Understaffed. You gotta keep this shit movin' la

Well, I walked in and was greeted so nicely and upbeat. I like that a lot. And there were several…read morestaff on the floor; all appeared to be happy to be there. Karl helped me right away; I did walk in and a line appeared behind me. That didn't rattle anyone and no groans. The staff still addressed the customers with them while greeting each new person through the door. That was a quite a feat. And boy did the line dissipate in just a couple minutes. There were also benches (soft padded seats) for customers to wait more comfortably than standing. Well, back to my personal experience ... Karl was timely, knowledgeable, and just made the walk-in experience the best it could be. He did all I asked and gave me clear answers while not long winded, yet not too brief. The answers were succinct and with clarity. So so so much appreciated. Thank , again. We will definitely be back.

Hi.. Today we went into the Calloway store looking to…read moreupgrade my daughters phone as she is going to college this fall and Anthony helped us and this process was flawless... so easy and my daughter loves her new phone! I highly recommend

If this is the ATTStore at the Tyler Galleria then I'm giving a shoutout to sales associate Jesse…read moreKelly who was friendly, patient, knowledgable and pleasant. He answered specific questions about my iPhone8 and also the 'no service' issues I've experienced in parts of my home. He offered information with a kind pleasant temperament and made me feel appreciated and listened to. This kind of customer service is priceless. Much appreciated!

I went in to get my old iPhone 7 unlocked the first time I went in Brianna told me it was already…read moreunlocked when it wasn't. So I had to go back Diana was the one that helped me. It was supposed to be a simple request to unlock instead she did not know what she was doing and kicked me out of the account for 30 days. Then had the audacity to say I must of locked myself out. When I was telling her I have not tried to unlock it she was rude to me and kept rolling her eyes saying she didn't know what was going on but it wasn't her! The girls there are the most disrespectful and unhelpful I have ever witnessed in customer service. For the amount we pay for AT&T service they should train their staff in proper customer service etiquette and how to do there job properly to help customers.

So we had a great time buying iPhones, upgrading each line, and turning our personal lines to…read morebusiness lines...and answering our never ending questions. His customer service and knowledge on Apple and Samsung products were on point. He knew the ins and outs of all the products that we have from iPhone, Apple watch, iPads and Note phone. Highly recommend you ask for Jorge! He has 10yrs plus of experience and very professional. Thanks Jorge for explaining everything to my family and never making us feel rushed.

From the owner: Discover the smarter way to get all of the high-end devices you want and the network you need, for…read moreless.