Well, I walked in and was greeted so nicely and upbeat. I like that a lot. And there were several…read morestaff on the floor; all appeared to be happy to be there. Karl helped me right away; I did walk in and a line appeared behind me. That didn't rattle anyone and no groans. The staff still addressed the customers with them while greeting each new person through the door. That was a quite a feat. And boy did the line dissipate in just a couple minutes. There were also benches (soft padded seats) for customers to wait more comfortably than standing. Well, back to my personal experience ... Karl was timely, knowledgeable, and just made the walk-in experience the best it could be. He did all I asked and gave me clear answers while not long winded, yet not too brief. The answers were succinct and with clarity. So so so much appreciated. Thank , again. We will definitely be back.

Hi.. Today we went into the Calloway store looking to…read moreupgrade my daughters phone as she is going to college this fall and Anthony helped us and this process was flawless... so easy and my daughter loves her new phone! I highly recommend

So we had a great time buying iPhones, upgrading each line, and turning our personal lines to…read morebusiness lines...and answering our never ending questions. His customer service and knowledge on Apple and Samsung products were on point. He knew the ins and outs of all the products that we have from iPhone, Apple watch, iPads and Note phone. Highly recommend you ask for Jorge! He has 10yrs plus of experience and very professional. Thanks Jorge for explaining everything to my family and never making us feel rushed.

From the owner: Discover the smarter way to get all of the high-end devices you want and the network you need, for…read moreless.

This review is a mixed bag of wonderful and ??????…read more I have an old Kindle, that was a special gift, and would no longer charge. I took it to uBreakIFix and Jose repaired it. The good: He did ask for a deposit and the total cost was very reasonable. His attitude was friendly and professional The front area was clean and neat. The negatives had nothing to do with the quality of work. The ???: The Kindle was returned wrapped in plastic wrap and handed to me. I had to take it home, and charge it to see if it was repaired. (My bad, I should have asked to see if it worked). Jose wore his hat backwards. Guess he was having a bad hair day. When we walked in, the shop was completely empty with an eerie voice from the back saying, thank you I'll be right with you. Would there be someway to install some sort of partial partition so when a customer walks in they could see there was a live body actually there? Jose, Thank you for repairing my very special Kindle

I dropped of my computer because I was getting a black screen. They had my computer for 6 weeks. I…read moreconstantly had to call to get updates. They always said they would all back they never did. they had it for 2 weeks before they even looked at it. Then finally I called them and they said they got it to work and they needed to run some more tests and it would be ready for pickup at 6. I show up wait for 40 mind for them to tell me after doing more test they couldn't figure out what was wrong with it but they thought it was the cpu even though they installed a new one and still couldn't get it to work. I brought it home that night and after messing with the computer myself and doing my own testing. I figured out it was the ssd not the cpu. these guys are slow, lazy, unprofessional and really don't know what they are doing.

One of THE best locations. Very friendly and courteous staff. Tells you like it is and gets rid of…read morethe frilly stuff. If you don't need accessories or up charge stuff, they don't make you feel bad like other sales positions do. Highly recommend this store to Verizon customers.

Bad service from this verizon retailer. Walked in to pick up…read morea new phone & ask general information & aside from not being acknowledged when walking in, the next person who walked in 30 seconds after me was acknowledged and helped before me. I'm not sure if it was race related or dress related but whatever it was i would just not recommend this place.

Honestly not sure why this places get so much hate. Sure, it's another big box store. You probably…read moreknow more than the average employee that works there. Anytime l've gone in, it's never been a terrible experience. If you do research on what you want and stock check it ahead of time, it's pretty painless. It's one of the last tech stores we have and the only place to physically see/experience big ticket tech items. Overall it's an average big box store experience, neither terrible nor something to write home about.

Geek squad I called with an AppleWatch issue. I was told…read morethey could assist. I made an appointment. When I arrived I told them VERBATIM (because that's how my brain works) what I had said on the phone, but was told they could not assist me. I asked to speak to the manager. Instead the associate went to the back and then returned and told me his manager said the same thing. I left in disgust and frustration. I would give zero stars if I could. UPDATE NEXT DAY I returned to try and solve the same issue. These 2 ladies (see picture) were professional and knowledgeable. They completed the necessary first step to solve the issue.

These folks are the best. Took my son to see them yesterday. We were able to walk right in and…read moreget help. My son's Samsung was "frozen" and we thought we might be forced to buy a new phone. They fixed his problem in minutes and we were out of there with no charge.

Caused me problems and wasted time to swap out SIM card from former Metro by T-Mobile iPhone to…read moreMOTO G7 Plus---I never did get phone service activated, but was charged $20 by store operator for his incompetence. If you seek frustration, by all means, GO TO THIS STORE.

We love this at&t store! We have had to go in quite a bit the past few months for a whole list of…read morethings. First, it was to replace a really old iPhone with something newer since my boyfriend cracked his screen. He was in and out and back home within an hour, which I was not expecting because the Ming Ave store and Truxton store that would have taken me 1-2 hours easily because they get so busy. The second time was because we were interested in getting internet service so we could stop using Spectrum. We just wanted it all in one place and one bill. We ended up getting the girl who helped my boyfriend get a phone, Brenda, again. She let us know about internet, but also told us it was super cheap to add TV on too (it was like $10-20 more to get internet and DirecTV basic package versus just internet). Then she helped us get HBO for free because we have unlimited data. We were super happy and the process went smooth and quick to get it changed and scheduled. Then we went in a 3rd time and got Brenda again. We needed help figuring out how to move our TV and internet since we are moving (unfortunately only the customer service line can help with that), but we also got help getting my boyfriend on to the First Link network for first responders and she added me as an authorized user. It took awhile because it is kind of a painful process, but she guided us through the whole experience which would have been incredibly difficult to navigate without her! I've never said this before, but I'm actually not dreading the trip to get me added on to the cell phone plan in January because I know it will be as easy and painless as every other trip to this store thanks to Brenda and Eric, the manager, who always happily helps out when Brenda doesn't have the answers. These two make the whole cell phone/internet/TV process way easier and faster and have totally changed my outlook on AT&T customer service in this town because I've had some bad experiences at their other locations. I will only be going to this location for all my needs! Thanks guys!

Went on a Sunday to get a new sim card for my kids phone. Had to sit for an hour while the only…read morerepresentative attempted (successfully I might add) to up sale the couple starting a new plan. Was told "I'll be right with you" 15 times. Horrible customer service. Understaffed. You gotta keep this shit movin' la

"Had a great experience at this Spectrum store today while returning equipment. I didn't have to…read morewait at all, and the service was top-notch. A big thank you to Steven, who assisted me; his enthusiasm and professionalism made what could have been a tedious chore very pleasant. Definitely a 5-star experience!"

Karina from McAllen, Tx Very rude and not helpful at all…read more Did not want to assist me in correcting my account. Saying I needed to have multiple services in order to have a lower price however she began reading the notes out loud of a conversation I had with a previous employee, which stated I could get Internet for $50 or Internet plus streaming service services for $60. Karina told me if I only wanted Internet. It was going to be $100. She lied about what I could get and the price

Took my Mac book Pro in to get a new battery, well things didn't go as planned somehow when they…read morewere installing the new battery, my mother board got a short, I was not happy to hear that when I went to pick it up, but the gentleman was so sorry and they had already ordered a new board, they took full responsibility for the issue. The new board came in 2 days later they installed it and had me do everything on my Mac to make sure I had no issues, they charged me $145 for my battery replacement. Told me if I had any issues to please bring it back in and they would take care of it. This was not the closest place to my home but I called the place on Callaway and Rosedale and the guy who answered the phone was cocky and rude. I am glad I came here even though it took longer and we had a minor setback. They are honest reliable and respectful.

This visit started with a Red Flag...When I walked in, he walked to the back ,I waited aboutb2…read moreminutes before he came back out, but seemed nice enough, Just didn't seem like he wanted to deal with me or my business, I was asking him questions and never got a real answer to whether he would help me, but took my number like he was going to contact me back, 2 walk-ins and 3 phone calls later and no viable response from this guy. No worries ill take my business somewhere else my problem is, he's the closest to my house, That's why I wanted to use this shop, I guess $700 for a screen replacement is nothing to him..No picture here, not taking pictures of a business who doent seem to want to be in business.... Moving On....