I stopped by to update the phone number on one of my devices because the old one wasn't working…read moreanymore. The staff was quick to assist me and resolved the issue. I'm really glad they were so helpful!

The store was severely understaffed, which resulted in me waiting over an hour just to get a screen…read morereplacement. There were not enough employees available to assist customers, and the wait time was extremely frustrating. I understand that stores can get busy, but waiting over an hour for a relatively simple service is unacceptable. Hopefully, there can be some sort of improvement to rotating customers through simple and more complex needs.

We went in today after an annoying phone call with Verizon. We should've just came in in the first…read moreplace. Daniel was beyond friendly and knowledgeable. He took care of our problem. He had to call costumer service himself but he did. We appreciate someone who knows what he's doing and is locked in and does it with such a great attitude!

Extremely Disappointed with the Service I rarely leave…read morenegative reviews, but my recent visit I came in expecting help with a simple issue, picking up a new phone and happy instead left feeling ignored, disrespected, and completely dissatisfied. the wait time was ridiculous -- I stood around for nearly 15 minutes while employees chatted among themselves, barely acknowledging the customers in the store. When I was finally helped, the representative seemed uninterested and rushed, offering vague answers and acting like my questions were an inconvenience. To make matters worse, they gave me incorrect information about my account When I tried to get clarification, I was met with more confusion and zero accountability. No one took the time to actually listen or resolve the issue properly. I've been a Verizon customer for years, but this experience seriously made me question that loyalty. I hope this was an isolated incident, but based on the attitude in that store, I'm not confident it is. Do better, Verizon.

Thanks so much to Christian for helping my nervous girl get a new phone and transferring all her…read moredata. You rock. I'm with Verizon and are stuck with my service because I live up in the mtns. But if I ever move and don't require Verizon cell service (only a Verizon tower in my town) I'm switching to T-Mobile. There customer service can't be beat. The wait is never bad if you go in at the right time. Good job Christian and T-Mobile.

I had a very disappointing experience at this T-Mobile location. The employees were extremely rude…read moreand unprofessional, and I did not feel that I was treated with the respect or courtesy a customer should receive.

I just had the best experience this afternoon at the Bakersfield California Avenue location of…read moreUBreakiFix by Asurion! For some reason, my carrier was trying to get me to replace my iPhone13. I just had some scratches on the screen so All I wanted was a new screen. I stopped in the store on a whim to see if someone could advise me. Wyatt, the manager, and John were both so helpful! They went beyond the extra mile. Wyatt had me call the helpline while I was sitting in the store. The rep was unable to hear me very well, so Wyatt spoke to him on my behalf. Wyatt really got the ball rolling and the rep reopened claim for a new screen. Voila!! John had the new screen put on in Only 15 minutes!!! I am beyond impressed. The helpful service I received! I highly recommend this California Avenue location of uBreakiFix by Asurion!

Quick, easy battery replacement! Ian came to my home and replaced my battery in his uBreakiFix van;…read morethe process took all of 20 minutes. Super convenient for busy people! I am one happy customer! A++

Had a great buying experience with Dominic. My iPhone got water damaged so I had to find a…read morereplacement. Didn't want to shell out the money for a brand new one. Picked up a great condition iPhone 14 for $300! Dominic was helpful and was knowledgeable! I was able to look at a few phones & decide on the best looking ones. Keep in mind, not all phones here are compatible with your carrier. Dominic had to manually check each one I selected. An advice for CellNow, you should pre-check all phones & write down which carriers it works with, definitely would save time for the customers. Even though Dominic was helpful, it took some time to find the phone that worked with my carrier. There were 2 iPhones in great condition I picked & they did not work. Thankfully the 3rd one was also in great condition & it worked! Since my old phone couldn't turn on, I had to stop into T-Mobile to connect the new phone (took employee there 5 mins). I would definitely return here if I need another used phone in the future, I also have recommended to friends & family.

Don't even try selling to these lowballers I drove from 1 hour away and I had messages where they…read morehad agreed upon a price talking bout we sometimes don't have time to check the pictures I clearly told them to check because they asked for the condition why ask then not check I get to the store and she is now giving me a whole different price making me waste my time and gas all the lady does is sit at the desk all day walks 10 feet away if she needs anything but she doesn't have time to check pictures that's her job deadass never had a scamming experience like this in my life till today why mislead and lie to a customer they don't want the best for u they just wanna make their own money they wanted to pay $200 for a iphone15pro with the smallest crack on the back that's the only excuse they could find then sell it for $700 to someone worst store to come to sell your phone just sell it on Facebook don't waste ur time getting scammed here

Very helpful and nice I came in to get a new phone but I was on a budget and the ladies were…read moreunderstanding and helped me find a phone and accessories that will fit my life style and be in my budget I definitely recommend coming to this cricket store

The District Manager is not customer oriented. Lies to customers to get them out of the store then…read moreis unavailable when you call her. She does not train her staff, they new nothing about no credit check financing, the staff said they never get goals. Outside of the store looks horrible. To many staff members just sitting around, no marketing being done. No drive to hit number. Staff new very little about phones, had no iPhone SE's in stock , no idea when they would be in. Cases not marked wish model they fit. They screwed up my order and no one will fix it,, just pass it out to someone else and it's been 3 days. Now DM is eating lunch (I can hear her tell the girl what to say) cricket wireless is a joke! I'm a regional manager for a large retailer. You guys need new management in This location.

The service was great. Gladys answered all my questions, and I got great deals on the new iPhones I…read morepurchased for my kids and my wife. They always have promotions. She did offer a program (Edge) they have if you would like to finance a phone. It was pretty easy to apply. She lets you know if you were approved in minutes. I thought I would share my experience because not always do you get great customer service. Hope this information helps you. If you have questions call them or just walk in. (661) 501 7055.

AWESOME SERVICE! Platinum phone repair guys are so nice. They have saved me $1000 for a new phone…read moreby fixing my old one--I had my phone refurbished with new batteries, new screen etc-- 5 stars! I highly recommend them. T-Mobile wouldn't even fix the phone and were only interested in a new phone sale. Said they have no parts. Go here!!!

Took in an iPhone to replace the battery, and they tried to put a used battery in the phone. The…read moreguy was acting quite suspicious, and said that all their other batteries were swollen. If I could give no stars I would.