Hello everyone if your local in town and need phone service this the right place to go to. The lady…read morems llesenia help me and my mom with a phone transfer shes very friendly and great customer service. Very affordable reliable phone service

Alina & Temo are the best!! Alina has wonderful customer service and always had a smile on her…read moreface. Great attitude!! They finished my job in 1 day when it was expected to take 2 days. Fair pricing. Good work ethic. I recommend them to EVERYONE

I spoke on the phone with them before ever dropping my laptop off to let them know the issue was…read morethe charging port which was broken. The exact model was given to them and they said to bring it in and they would be able to fix it. After numerous days they instead choose to call me to say that the issue is a broken charging port despite the fact that I was already aware of this. The next day I get a call letting me know that they were unable to find replacement parts online and could not do anything about it. Despite not doing anything for me or my laptop they decided to charge $50 for the inspection which brought zero results, and when I explained this the guy simply wanted to say "well I have to pay my guys." That is not my problem and I will most likely be disputing this charge with my bank due to the fact that an inspection charge was never brought to my attention or made apparent beforehand.

Bad service from this verizon retailer. Walked in to pick up…read morea new phone & ask general information & aside from not being acknowledged when walking in, the next person who walked in 30 seconds after me was acknowledged and helped before me. I'm not sure if it was race related or dress related but whatever it was i would just not recommend this place.

Super helpful! They are very thorough in finding ways to save you money. Polite and patient when…read morebeing asked tons of questions.

Weird that I'm the first to review this store. First of all, amazing customer service. The store…read moremanager, Adam, and the associates, specifically Samara -- outstanding. They really turned what could've been a not so positive situation into a good experience. I was already having trouble, transferring from T-Mobile, but long story short, Adam and his team made it easy and very non-complicated. Special shout outs to Lena and Jazmin for also wanting to help when they didn't have to. (Also, another girl who was going to a different store whose name I didn't catch!) This store was insanely clean, too. We will definitely return!

Quick, easy battery replacement! Ian came to my home and replaced my battery in his uBreakiFix van;…read morethe process took all of 20 minutes. Super convenient for busy people! I am one happy customer! A++

I just had the best experience this afternoon at the Bakersfield California Avenue location of…read moreUBreakiFix by Asurion! For some reason, my carrier was trying to get me to replace my iPhone13. I just had some scratches on the screen so All I wanted was a new screen. I stopped in the store on a whim to see if someone could advise me. Wyatt, the manager, and John were both so helpful! They went beyond the extra mile. Wyatt had me call the helpline while I was sitting in the store. The rep was unable to hear me very well, so Wyatt spoke to him on my behalf. Wyatt really got the ball rolling and the rep reopened claim for a new screen. Voila!! John had the new screen put on in Only 15 minutes!!! I am beyond impressed. The helpful service I received! I highly recommend this California Avenue location of uBreakiFix by Asurion!

I dropped my game PS5 month ago, and I finally pick up on April 24th, i excited to play the game,…read morenext day it broken complete. Not working anymore? I bring back the store complaint. They say I'm sorry, but I can't fix it again until you need a file claim? I don't get it? I dropped a year ago. I paid for it with a warrant for 1 year now. He needed a claim? Claim? They never told me about this? Why NOW? Why didn't they tell me a year ago? That time I had a warrant a year ago. That early broken before May 2026 warrants a I will never go there again!! NOT PROFESSIONAL

The Ming Avenue location provided one of the worst customer service experiences I have had in quite…read moresome time. I was assisted by two different representatives on separate days, and both interactions were marked by indifference and unprofessional behavior. Ultimately, my phone was not repaired, and I was left with no option but to replace the device. Based on my experience, along with similar concerns reflected in other customer reviews, I will be recommending that AT&T reconsider its partnership with uBreakiFix for phone repair services. Customers are paying for insurance coverage yet receiving poor service and, in many cases, no resolution--falling short of the level of service being paid for and expected. A response to this review is not necessary.

Fast and well done repairs. Well within budget too. Very friendly people too. Ask for Filipe, he…read moregreets you with a smile and is very knowledgeable.

Recently took my mom's cell phone for repair here. The place has its own parking which is a plus…read more The service was professional and friendly. I did not feel like the technician was being dishonest. My mom's phone was not connecting well to the lightning cable and the speaker when holding it up to her ear did not sound good. The tech cleaned out the charger port and the speaker and fixed the issues. The big plus was that he did not charge for the cleaning!!! If you have phone issues, give this shop a try. You will not be disappointed. Enjoy!

Very helpful and nice I came in to get a new phone but I was on a budget and the ladies were…read moreunderstanding and helped me find a phone and accessories that will fit my life style and be in my budget I definitely recommend coming to this cricket store

The District Manager is not customer oriented. Lies to customers to get them out of the store then…read moreis unavailable when you call her. She does not train her staff, they new nothing about no credit check financing, the staff said they never get goals. Outside of the store looks horrible. To many staff members just sitting around, no marketing being done. No drive to hit number. Staff new very little about phones, had no iPhone SE's in stock , no idea when they would be in. Cases not marked wish model they fit. They screwed up my order and no one will fix it,, just pass it out to someone else and it's been 3 days. Now DM is eating lunch (I can hear her tell the girl what to say) cricket wireless is a joke! I'm a regional manager for a large retailer. You guys need new management in This location.