es el peor sitio para atención al cliente puedes estar parado por horas y pueden haber muchas personas que trabajan aquí pero ninguno te pregunta si necesitas algo , ignoran por completo tu presencia read more

I've been a customer here for a while. They're like all the others. Nothing stands out but everyone is polite.

I stopped by to update the phone number on one of my devices because the old one wasn't working anymore. The staff was quick to assist me and resolved the issue. I'm really glad they were so helpful! read more

Im disappointed in T-Mobile. They don't care. You're just a number to them to make money off of. Just like Verzion as well. Once my contract is up I'm done. To have a suspended line reactivated on my account without calling me, or get my approval, and catching wind of it after 2 months being charged an extra $100 per those months is straight bullshit on your establishment. I'm beyond ticked off, and I'll make damn sure that everyone I know, And make day to day contact with to not do business with T-Mobile as long as I hold this grudge against you. read more

No because someone hacked my phone line and make calls over seas and T-Mobile didn't let me know until I called into customer service that was my deal breaker with them read more

as a new tmobile customer i recently posted a not so stellar review with regards to this store. my new razr + 2023 developed a flaw on the main screen within the 14 day return period and whilst the store did not initially handle my concerns the store manager cesar rodriguez followed up with me and replaced my phone with another one he had in stock. another store assoc christian facilitated the return and activated my same line in a very quick and professional manner. the customer service was spot on so much so that i made a point of telling cesar that even if the return process was not accepted and i had to live with the screen flaw, i appreciated the follow up and the effort to take care of the issue. everything worked out perfectly. a big shout out to these guys. i will shortly activate a 2nd line on the esim located within the phone. read more

T-Mobile - white light at top of screen appeared out of nowhere - Mobile Phones Near Me - Bakersfield, California

Hi went into T-Mobile today June 2,2024. Had a few questions to ask and I asked 3 questions about how to go about giving my Samsung phone to my girl and I'll be damned that his response to each and every question was "I don't know" he was listening to his Mexican music and busy on his phone. When I told him I was going to visit another T-Mobile shop, he replied "ok". Not my idea of good service especially since "I don't know:. Very disappointing. This was the T-Mobile on Ming Ave at the mall in Bakersfield Ca read more

As intimidating as it is to go into a Phone retail business and upgrade your line, my experience was amazing. The sales associate that helped me and my sister out was named Oscar. We upgraded two lines and he helped us without any issues, had everything we were looking for in stock, and was extremely knowledged in the products and services. I would definitely recommend this specific store in Bakersfield, and be sure to ask for Oscar. read more

T-Mobile - Here we have our new phones that Oscar helped us set and transfer everything. He also helped us put on our screen protectors and cases. - Mobile Phones Near Me - Bakersfield, California

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My hubby and I upgraded our iPhones a few months ago to the iPhone 15 and love it so much! The gentleman that helped was great and very informative with everything it's unfortunate I don't remember his name but he was wonderful! And yesterday we went in to get the home internet along with my new iPad. We were helped by a woman named Julie and she was also amazing! Thanks you guys we love all of our products and will see you soon! read more

I received excellent service today by Joseph and Cristian. I purchased two phones and they made the whole process seem easy as they explained everything to me. I would recommend Joseph and Cristian to anyone who has any needs at this T-Mobile store. read more

My husband and I have been coming to this location ever since we first opened our account (5 yrs ago) and the service is always outstanding. We've never encountered a problem at this store and always had our questions answered very thoroughly and were treated as #1 each time we come in to make a purchase. Whenever it comes to a new phone upgrade or getting something fixed on our phones, or smart watches, we always come to this store no matter what, and we always end up with what we needed and more. Highly recommend this store 100% read more

I had my phone stolen, so I needed a new sim card ASAP. I walked in close to closing, but they were still able to take care of me. I appreciate Jesse helping me out every step of the way. Now I have to remember to make sure my cell phone, wallet, and keys are always in my pockets! read more

For the last two months me and my fiance have been arguing with T mobile for money THEY OWE US and we keep getting billed like we owe them,they're trying to send us to collections,Do not recommended to start a line woth them since they promise to replace a phone with a monthly fee then when asked to do so they say it does exist,THEY OWE US $560,the keep refusing to pay with the excuse of "We'll get in touch with you".Never open a line with them bad customer service and don't keep thinks like they said. read more

I couldn't be more happy about the service I received by the T-Mobile team at the Valley Plaza location. Joseph Chavez was incredibly helpful, professional, and a joy to work with. He helped us get switched over from Verizon, and activate 3 new lines with new phones. As a Veteran, it's a breath of fresh air to know my family can have the best service and equipment for far less than what we paid Verizon for all those years. I wish we would have switched to T-Mobile sooner. Keep up the good work!!! read more

This location was helpful and quick. I needed a new charging cable and was helped promptly. The price was expensive, but I didn't want to wait for shipping on a cheaper cable. The girl who assisted be was very friendly and interesting. We had good conversation as she helped me. read more