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Bakersfield, CA

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Pacific West Sound

3.7 (3 reviews)
Closed • Closed
Updated 2 months ago

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The Audio Solution - Sonos PlayBar and Subwoofer w/ Samsung 4K UHD TV

The Audio Solution

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I had the pleasure of speaking with Mark a couple of weeks ago. My experience was great and he was…read morevery knowledgeable. I will be using him in the future when we decide to purchase a home theater system. I recently moved to the area and the home we purchased had two speakers in the ceiling with multiple different speaker wires coming out of the wall. As I was trying my best to hook up the ceiling speaker to our TV I was unable to figure out which speaker wire belonged to the ceiling speakers. That is when I turned to Yelp to help me find a service provider. I sent a message through to Mark including pictures of our home set up. Mark reached out the same day over the phone and went over some easy hacks I could use to help solve the problem. He then began to provide me more information regarding a home theater system. His recommendation worked. Thanks again Mark for your help in this matter. I hope to use you again in the future.

Contacted Mark back in August to request he perform some re-running of speaker wires to my home…read moreentertainment setup (moving from one wall to another). Mark returned my call the next day, which was the *only* time he responded promptly. He said he would be in my area at the end the week, but that came and went without a call or text from Mark. I sent him text messages on Sept. 1 and Sept. 7, and finally got a response on Sept. 14, with Mark apologizing for not getting back to me. He indicated he could make something happen the following week, which I agreed to. On Sept. 21, I received a text from Mark indicating he needed to reschedule, as his young child was sick at home, and he needed to be there. Fair enough. On Sept. 27, I texted Mark again, seeking another time he could come out...CRICKETS! On Oct. 10, I texted him again, indicating that I would appreciate a response if he had any intention of working on my project...CRICKETS, to this day! Bottom line: I understand that "stuff" happens that adversely affects schedules, but no amount of "stuff" should prevent common courtesy from occurring - a simple return text or call indicating the problem, and this would have saved me the time of writing this poor review. The Audio Solution may be technically great, but I never got a chance to experience that - only extremely poor communication, or none at all. I can only assume that Mark didn't really want to do the job I need done, but instead of being up front with me, he produced excuses, or didn't communicate at all. POOR business model...CAVEAT EMPTOR: use The Audio Solution at your own risk, especially if you covet communication and follow through with the service you're using.

Forte Audio Productions - Corporate event with a Midas Pro1 and JBL VRX

Forte Audio Productions

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Forte Audio is a genuine professional team that cares deeply about quality sound experience and…read morecustomer service. My organization has now used Forte Audio twice for public events/concerts in downtown Visalia, and Aaron, the owner, has always worked to get us the best bang for our buck. Aaron provided welcome expert consultation, is readily available by phone or text, and always shows up on time. I have recommended Forte Audio to others in the Visalia area who are in need of professional audio for outdoor concerts and clear, vibrant sound. My organization is committed to continuing this partnership with Forte Audio. I couldn't recommend an audio / sound experience company more than Forte.

The reason of my two stars is the product of my frustration with Aaron, the owner, who was called…read moreto our business to give us an estimate for upgrading our PA system. Based on the few very good reviews here, I contacted him. He seem to be knowledgeable and a nice guy. However he never got back to us with the estimate so we can decide. Gave him couple of months, I contacted him again. He apologized for not getting back to us, since he was overloaded with work, and promised to prepare the estimate for us. It never happened. Which I understand, you have to choose your business. But at least you can be honest and say: "forget about it, I'm too busy at the moment" This way you don't have customers waiting on you and delaying their plans of work. Just sayin... Peace!

Pacific West Sound - electronicsrepair - Updated October 2026

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