Can I give negative stars? This place has the worse customer service. I frequently have to call in to get credentials plugged in for changes to be made to my comp and 99% of the time I am told a ticket will be created and someone will call me back. This is such a waste of everyone's time when it takes less than a minute to plug in credentials. They have no sense of urgency to fix any issues. I had a ticket submitted for a printing issue and it took over a week before someone even came out and about another week to finally fix the issue. This place is way to big for their britches. There are other IT companies that have friendly customer service and more competent techs. read more

They do tech support for the charter school my child attends. They are always helpful and available. They are patient when dealing with young people. read more

Originally had left a low review, but after meeting with their staff the issue was resolved.

My initial meeting with Grapevine had a lot of friction, they were late the for the first scheduled meeting, the second they sent me to their office and did not show. They have an impressive operation better scaled for larger businesses I will say. I found their work to be expensive and lackluster, my current at the time GM set them up to visit our office, and I was unaware just how expensive they were. We needed our network either renamed or set up with a new provider, they were unable to do that. Also we wanted our printer discoverable on the network wirelessly. They also could not do that. We never had any sort of fee agreement or signed contract. I wish we would have because I would have dismissed them immediately. They billed us for travel time as well and I feel that to be obnoxious. Being very busy with a startup I dont have the time to contest or argue with these folks. so my bill was contested after 90 days when I was quite surprised by the charges. I wont recommend them to anyone. I spoke with the owner and got nowhere. read more

This support service establishment has a remarkable team. From the moment you walk in you are made to feel welcomed and supported. Lily at the front desk was kind and searched for the right tech to address my personal computer needs. Seth the tech who took on my repair was enthusiastic and assured me the best service. A+ for this business! read more

My laptop started breaking at the area where it is hinged. After a few weeks more the layers started separating mostly on the right side. I did not know whether it could be repaired or not. So I took it over to Grapevine to let them have a look at it. After checking on parts, (a new back), Tomas told me he could fix it. As Tomas assured me, the laptop works just fine now. Thank You Grapevine MSP Technology Services, I really did not want to buy a new laptop at this time. read more

The staff at Grapevine MSP were extremely helpful, caring, very knowledgeable, and had great personalities. They were fun to work with. After contacting Grapevine MSP they resolved my email log-on issue in a very short amount of time. I am very grateful for their professional attitude, knowledge, and skills. Thank you Grapevine MSP Dave Harvey read more

A best in class IT service provider, Grapevine MSP has gone above and beyond when I've been caught in a bind. Friendly and knowledgeable, I'd recommend them for all computer needs. Keep up the great work! read more

If you are looking for a group of qualified professionals to take care of your IT issues, this is it. Don't go anywhere else. Do yourself a favor! I will swear by these guys... I have brought my computer here twice already, different dates, different years even! Both times, I received a highly professional service and my problem was resolved effectively. What you should know is that "it's not just their knowledge and expertise" which is of course of utmost importance. But in addition to that, they are truly attentive, genuinely courteous, and willingly helpful. It feels particularly special, when you don't expect that kind of service from a group of hi-tech minds... I mean, they are an IT company, not the Ritz Carlton Hotel. But you would think they are! Aside from that, and most importantly, they are EXPERTS. They know what they are talking about when it comes to technical issues. They are talented, and their demeanors (all of them) SHOWS you that they ENJOY doing this. Honestly, I can't ask for more. You shine Grapevine! Thank you so much :-) read more

I am not a techie person, and my computer stopped working. I tried all of my limited tricks, got very frustrated, went online, and called Grapevine. In the middle of the stay at home Covid-19 orders, they said "come on down" and we'll fix your problem. Everyone at Grapevine was very friendly and I met and talked with Joe for quite a while as his team worked on my computer. In a matter of minutes, they corrected the problem, told me what they did, and cleaned up my computer. Very professional and very willing to work with a self-employed person like myself. Thanks, Grapevine. Chris Boyd read more

I am the owner of a copier company in Kern County since 1977. Over the past 5 years we have had serious server issues and I invited in several other companies in to our organization to repair them and it continuously failed. I invited Joe and his team of experts into our facility to diagnose our current failure in our server room; they ran several tests to recover our data, then they backed everything up Then brought our company in a loaner server and had all areas up and running within hours. This company has so many levels of expertise from monitoring your backups to cloud based services along with a response time that is just unparalleled. This is a first class operation that can handle all aspects from Large Network Servers to small desktops Thank you Grapevine MSP, you guys are all the best. read more

Had this company come out to my new house when we moved in. They sent a tech named Nick, who handled his business! Set up my super fast wifi and ran either net lines to hook up my TiVo. No issues at all! Btw, if the owner reads reads this, Nick deserves a raise! So if any of you not so techy people out there need some tech stuff handled, Grapevine is the place for you. They are professional and pleasant to work with. Keep up the good work! read more

This is hands down the best tech company in Bakersfield. Everyone who works there is beyond professional. I had my iMac worked on recently and it was ready within a day. No problems since. I've met the owner a few times and he's an awesome person who will ensure the work is done right, his employees are professional and he will save you money. Any job large or small, computers and servers to business telephones, this place has you covered. Bottom line, not only will I recommend this place to others, but I won't trust my computers with anyone else. read more

The team at grapevine is truly exceptional. With technology changing so quickly it is important for us to be on the cutting edge. As a small company it is too time consuming to stay current with technologies that help our company grow. The team at grapevine were absolutely fantastic at understanding our needs and quickly implementing the hardware and software that continues to help us grow and keeps us competitive in our marketplace. Thank you Grapevine team for making technology easy! read more

I have had several services provided by Grapevine and I must say, TOP NOTCH QUALITY, reliability and professionalism. The 'Team' effect is where, in my opinion, most businesses lack. I would recommend this company to anyone. Mike B read more

Our Insurance Agency has a Brother printer that has been problematic for years! The team at Grapevine remotely accessed our computers, performed the necessary updates, and fixed the problem quickly so that we were able to get back to work. I would like to extend a HUGE THANK YOU to the Grapevine team that solved our printer issues once and for all ;-) I HIGHLY recommend this company! Patricia, Pacific United Insurance read more

Joe and the Grapevine team are top notch. I consider myself a pretty "techy" guy, but sometimes you just need to call up the pros. Joe and his team are friendly, reliable, and quick to provide a solution to challenges we face as business owners or even for personal computer use needs. Joe has done a great job of developing solutions that work and we are thankful for Grapevine MSP. If you are looking for a local company that is able to be there for you at the drop of a hat, look no further. Thanks Grapevine! -Adam read more

I whole heartedly recommend this company. If I could give more stars, I would. This was my first time taking a laptop to someone for a repair and reading reviews of other organizations made me a bit nervous of what to expect/the quality of service I would get. The staff here were all friendly and professional and took care of my repair need quickly. When a slight hiccup happened when I came to pick up my device, they went above and beyond my customer service expectations and I left more than happy with the overall experience. I will definitely come here again if I ever need another computer repair or other tech service. read more

Grapevine has been helping take care of my IT services for years. They are prompt in their responses and personable! I know that if I have a question about anything their knowledgeable staff is eager to assist! read more

Absolutely amazing customer service! Had Grapevine do some work on a laptop that would not start up. Dropped it off in the morning and received a call the same afternoon that it was fixed and ready to go. Everyone we dealt with was courteous and professional. Will be having them handle all of our office and personal computer needs from here on out! read more

Life is good...until my PC crashes and crashes hard! Not sure what to do, where to go, who to trust. I know through friends that Grapevine MSP does IT stuff and IT stuff involves computers, so I I drag my crashed PC to them in hopes they can resurrect this old, lifeless, now essentially just a boat anchor. Cut to the chase, they restored my PC and it's never worked better in its entire life! Thank you Joe Gregory and Thomas, my expert technician! If your looking for friendly, quality professionals, then this is the place and these are the people. Sincerely...this business rocks! read more

I would recommend Grapevine to anyone who has personal or professional IT needs. The team of experts are knowledgable, friendly and reliable. My husband uses Grapevine for his business needs and has recommended them to other companies. We recently purchased a new home and used Grapevine for all our personal IT needs on our new home as well. Grapevine is the simply best! read more

I work with Grapevine on a regular basis for technical details with my many electronics. They always go above and beyond to be certain I am confident in all areas. I even spoke with Patrick at 7am this morning. Thank you Patrick and Chris! read more

Grapevine MSP is so amazing with great customer service! They are fast and efficient. They worked with me in every way they could and I was very pleased. I would recommend them to anyone in need of IT services. read more

These guys are the best around, I bought a new laptop for work, and accidentally typed in my admin password, then locked my self out ot my computer that I needed for work, these guys recovered my password within a minute ( litteraly) , you guys are awesome!! read more

Joe has always been there for me with ANY computer issue that I have. He makes you feel like you're family and always welcome. He stands behind all of his work, and he's always ready with a solution. His work is timely and cost effective. He even taught me how to remote access my mom's computer so I can fix what she messes up on her computer! No one else will ever touch any of my phones or computes again. I trust him with my AND my family's computers and so should you! Thanks Joe! You and your team are awesome!! read more

Thank you, Grapevine, for awesome service with my system. Our tech, Nick, did an amazing job and everything is working perfectly. He was helpful and very knowledgeable. read more