Amazing customer service from Bree. She spent two hours with me, and directed service for other customers at the same time. My new phone was expertly set up. I was given directions on how to solve a long-standing problem (thank you Apple Support). Bree reviewed my phone plan, helped me to remove a service ordered by mistake, and found a better plan for me. She also found a great value deal on home internet and TV. I was very impressed with Bree's product knowledge and customer service skills. At no time did I feel pressured to buy. The time spent at the store passed quickly and most enjoyably. If you shop at this store, as for Bree. read more

As a former sales consultant, I know what basic customer service looks like. As a customer, I don't ask for much other than decency. This location has none of it. I showed up for a "scheduled" appointment with no real expectations and left with more questions than answers. In the entire time I was there, not one employee acknowledged me. Nobody asked whether I had an appointment or what I needed. At one point I started handling the display products just to see if anyone would react. And yet, I still got nothing. For a store that presents itself as the corporate office and flagship location for the city, that's a remarkable level of indifference. If this is the standard here, I'd steer clear. It almost convinces me to take my business to another telecom company. I may just consider it at this point. read more

Horrible customer service! 2 hour wait is INSANE! And they didn't even resolve my situation I'm supper unsatisfied and definitely switching to spectrum read more

What started out as a switch over from Verizon to AT&T just to save some money, turned quickly into a regret solely based on the store's customer service. We had Kimberly and she was super helpful and we appreciated her assistance, but the whole process in itself should not have taken as long as it did. From faulty equipment to the too lazy to go ask a question ( not Kimberly), we were not impressed at all and agreed the change over was not worth the value of the hassle. Not to mention, I see dropped pants on guys regularly, on the streets. I shouldn't have to see a representative of AT&T wearing them like that in the store, but hey, at least your underwear matched the AT&T colors, Al. Maybe that's what gets business in nowadays, but it's also a sure fire way to lose business too. Live and learn. read more

Made an appointment for 730 pm due to my work schedule, at the beginning I was not acknowledged and then I was told to sign in through the kiosk. 45 minutes later I told one of the associates I had an appointment and he just gave me a blanketed response. 45 minutes later I walked out. I'll figure it out..... but this is not the place to bring your business. read more

Make an appointment and it takes 45 minutes to get HELP, service is horrible, they need more help or something, absolutely ridiculous

Here for an online pickup, been waiting for 1 hour already!! Horrible, there is still 4 more people ahead of me. Started with 5 people ahead. 1 hour per customer is not good customer service. Do not come here as a pickup, Have it delivered instead!! read more

Ruined Christmas surprise by activating my wife's new phone without asking me when I went to pick it up. My wife knew right away bc her old phone was deactivated. Absolutely livid they did that without even asking nor mentioning it. I've done this a dozen times and they've never activated on just an online order pickup. The iPhone activates itself automatically when we turn it on and set it up for the first time. read more

What an excellent experience! I assisted my mother and aunt, who are 86 and 89, get some help assessing my aunts cell phone. Our service rep was I believe named all "AL". After explaining the issue, he promptly verified the account and began assessing the problem. What stuck out was how courteous he was and patience with my mom and aunt. He addressed them as "Ms ..." which showed a sign of respect. Which is huge for elderly people. He also didn't mind slowing down instructions to make sure they understood. Again greatly appreciated. Thanks her phone was able to be fixed without cost, this is a great value! Possibly in the fire when a new phone will be warranted, AL will be available to assist us. Hopefully elderly friendly phones will also be available. Thank you AL for a very pleasant experience. read more

If I can give this place a 0 start I will bad customer service, I was waiting for 2 hours there was no response back from any of the people, there were only 2 /3 people helping , all the other people were in the back read more

Terrible service the first time was good and second time was horrible the lady asked me my name and she presumed it is Singh and thae other lady come out and said we have a Singh really she never bothered to confirm with me and told me you are not signed in Really this is how a professional company like At&T works and this is what you get after staying more than 20 years with the company and having 5 wireless lines and internet The store does not care and the company do you think they do ? Avoid this store unt you absolutely have to come here I ordrerd phone paid it it is here and I am not sure when I will get it Please do not do the mistake I did Avoid this place read more

AT&T Store - Mobile Phones Near Me - Bakersfield, California

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Came into the store to change a security account code. Waited over 2 hours to get any help whatsoever. I understand that I was a walk in but the place wasn't crowded at all and it seemed that the staff spent more time huddled around each other than helping the customers. Like a lot of people, I dread and hate coming here! If you have to walk in for a service that the online customer support can't help you with, might as well scratch all of your plans for the day. Just a helpful tip! Just left the store and still they couldn't help us with the pin and closing the account. Waste of a day. Gonna get rid of them all together!!!!! read more

Go elsewhere. Both my parents and I have had horrible experience's s with this AT&T store. We can't tell if the problem is undertrained staff who are very friendly or the problem is at a corporate level and the staff are just nice people trying to figure out how to conduct business. I own my own business and unfortunately switched over to AT&T not realizing the billing and customer service challenges we would face. We switched over to save money. I guess you get what you pay for is correct. read more

My work Wednesday was okay, but when my wireless ear buds decided to quit on me, it was time to purchase some new ear buds. I decided to go for the iPods pro since everything I own is apple products. I drove to AT&T on Ming. Parking was good and the front entrance was regulated for Covid-19. I was called in and seated on a table. The representative was polite and very professional. He showed me all options of AirPods and explain the difference between them all. I was able to put on my account with no hassle, I just had to pay taxes which were really cheap. I walked out with new iPods pro and satisfied. The whole experience only took literally 15 min from start to finish. Thank you to the young man who help me and the employees. You all rock. read more

AT&T Store - iPods pro - Mobile Phones Near Me - Bakersfield, California

Never called the store before today and the service was so bad, aggressive wanting to get rid of a customer that needs help. Said good bye before any resolution to my problem Was given...... Quote the RAVEN...... And thanked me for calling. What? read more

Usually, my time at AT&T is very stressful, frustrating, and un-enjoyable. However, on my last visit, it was a tremendous experience thanks to Jocelyn Villatoro. She was very professional and handed my problem very diligently. Her experience, professionalism, and kindness was to die for. If you visit this store, I would recommend you speak to Jocelyn Villatoro for an easy going experience. Overall, I am giving Jocelyn this 5 start review. read more

I was having trouble with boost mobile , decided to change phone carriers. Pulled up to this AT&T location and had the smoothest transfer from one company to the next. Service was fast and friendly I was helped by a gentleman named AL. I walked in , he greeted me immediately and we sat down discussed options and got everything handled. Looking forward to being with AT&T for a long time. Thank you AL for your help , keep rocking it !! read more

Don't set appointment on line. Manager Juan is rude and ignorant. He will service walk-ins customers but ignore you for more then 1 hour and when you tell him about it he will refuse service. If I could give it ZERO stars I would. Worst customer service ever read more

I arrived at this business at 4:30 in the afternoon I was a walk-in customer. The customer service reps and the manager continue to help people that were walking in ignoring those of us that were sitting waiting patiently. I approach the manager and asked when I was going to be helping she said that I would have to wait my turn. I stated that she was helping everyone walking through the door and ignoring us she said well you just have to wait your turn. About 20 minutes later I went up to her and I asked her if someone was going to come and help us and she said everybody's on break or lunch. Why would she send all of her staff on break or lunch at the same time leaving her the only person in the store with at least eight customers waiting to be helped? This store was the worst store in this is 4300 Ming Ave., Bakersfield CA 93309. The manager should be fired and the crew should be fired in the store should be rehired. A halfway makes me want to close my AT&T accounts and I have all three of them and go somewhere else. read more

Terrible service! Take too long. Make false advertising to get you to buy or add services to current contract.. then when you catch up they refuse to accept a return. Be careful with their supposedly good deals and lies on free items read more

Wait was a little long, but the workers were very nice and very patient, helped me get all my information in check and addressed every concern I had very professionally, overall good experience besides wait(I did come on weekend though) might be why. read more

Worst store I've ever been to suggest they just shut down horrible service waiting 2 hrs while the workers just hang out in back would give this place no star if I could read more

Jeff was amazing! I had a fairly time-consuming issue and he was friendly, patient and professional. Yes, it did take a while but he never showed any signs of frustration as he merged multiple devices into one account. I'm surprised to see the negative reviews here, and especially those who clearly don't understand how all this works. Wait times are inevitable here so plan ahead. You might be served faster at a non-corporate store but be prepared get your plan screwed up. That's primarily what prompted my visit today. It took a couple of hours but alas, it's done. Thanks Jeff! read more

I have been dealing with customer service for MONTHS, since February to be exact. Because of an mistake that was made at this location. Management at this location was no help at all, they brushed it off and said "call customer service" at this point, I should be on ATT payroll for the amount of time I've spent on the phone trying to resolve the issue. And management at this store, instead of trying to help me solve my issue, they threaten me and ban me from their locations due to a negative review on Yelp. Pathetic. Here I am, 10 months later giving you another negative review because I'm still dealing with your guys mistakes. THANK YOU ATT. read more

I had an appointment for 2:30. At 3:05 i was still waiting to be helped. I asked a worker named Angela how much longer would it take. Angela informed me that they were short-handed, and said of all things, "I don't think you understand what I'm saying, so I'm just gonna walk away from you." Really?! So, she just simply walked away and under her mask, I heard the word "bitch". I look at it this way... don't give me an appointment time and not honor it. At least give me a little courtesy. And please, show a little respect, lower your mask, look directly at my face and repeat your insult. God bless you Angela! read more

Suggest this store pay attention to the productivity of your staff. Our guests' time is also time. Our times matter. There are only two people working in the entire store. I have a problem to solve and there is only one client in front of me. So, I waited for over an hour. The worker was there chatting with the customer, the service worker with glasses and a beard, chatting for over an hour. Yes, I checked my watch, a full hour. So I left because I didn't know how many more hours I would have to wait. Again, please keep an eye on the productivity of your employees and don't let them slack off as it's not fair to your customers. read more

I understand that sometimes people don't know everything and that sometimes waits can be unmanageable. This was unbelievable. I went in to have my physical SIM moved to an ESim after taking with an online tech rep. She said it was possible. The wait was over almost an hour to meet with anyone. Completely unacceptable. The gentleman was able to activate my ESim successfully and it worked. I asked him to make the ESim my primary number and that's when it all went downhill. Now the ESim "magically" stopped working. I would have to "buy a new line in order for it to work" The gentleman offered to sell me a prepaid line for $30. Having waited 1:30 at this point, I said ok. He wandered to the back and magically the $30 prepaid line became a monthly $15 line! I tried to show online official ATT forum posts detailing the process to do the esim as a primary number and was told it wasn't possible to get to that point, despite it having worked not more than 30 minutes previously. Now that I had waited 2 hours for this point, I asked if perhaps his manager could help out. He wandered to the back and "Izzy" was in a virtual meeting. Then if I wanted anything further done on my phone, I would have to return tomorrow. I'm a reasonable person, I don't often write negative yelp reviews. I think this was ridiculous. read more

I usually don't like to leave reviews for bigger companies but after seeing all of the other reviews, I feel the need to. The store itself is very nice, updated and sleek. Location isn't bad, it is off a main street and there is plenty of parking. The first time I went in I was told I needed to wait for a rep to be available. While waiting for about 10 min a rep named Daniel informed me that if I had time, it would be best to make an appointment so I didn't have to wait. I did so for later that week (Based off the previous reviews, I am very thankful for that). When I went in for my appointment I went in for a business account (which I didn't tell him originally) and unfortunately he wasn't able to help me too much but he did give me phone numbers and helped me get a better understanding of what it was I was looking to get done. Daniel then helped me with my personal account. I'd been experiencing really bad WiFi connection. By the time I was done I had an appointment scheduled for a tech to go out and take a look at what was wrong, bundled up some service and he ended up saving me $45 a month! He was super professional, very polite and went above and beyond for me. This is my new go to location, even though I have an office closer to me. read more

Super annoying that I spent money on a dead Apple Watch. Wasn't set up, or told that they weren't going to give me a charger. Like why am I even wasting money on something that isn't even ready for me to use that is very expensive. Horrible place to go for help. read more

The waiting time is ridicules, hours. The attention to customer service is almost non existence find another location.

Well, it appears as though I was wrong about the current management of this shop. After reading the reviews and posting my own. I had little faith that I would receive any help from the store level. In fact I didn't even start at that level. After a few calls to the corporate office, I received a call from Adam the store manager. He was very polite and seemed to be on the top of his game. He is obviously not the same manager that has earned the store such a bad rating. I was happy to work with Adam to get my concerns taken care of. He went above and beyond what I thought he would do. I will diffently go straight to him if I ever needed help in the future. Although things started out with a customer service issues, it was pleasant doing business with them after all. &*#. I highly recommend asking the manager for help before giving up on this shop. &%#* read more

My nephew passed away in August. I had been paying his bill and mine. Eventually I moved his number under mine as a transfer. As the estate moved forward, I needed to remove his phone from my account and close it. I went in to understand the charges on my bill plus ask about his closed account - which had been paid - showing charges. I had his death certificate with me plus my phone bill. I had to explain more than once to the initial person. She got her manager. I was trying to explain again and she kept talking over me. I said "I'm still talking". She said "I'm not going to waste my time with you." Nice, right? I'm grieving, trying to do the right thing and they can't be bothered to listen to their customer. I came home crying. DON"T GO HERE. read more

Customer service is the most horrible thing I've had in this store. The manager couldn't give a good explanation. It happened three times to fix the problem and I never received it. It's pathetic that they don't give good training to their workers and explain things well to We can understand please if someone who could fix my problem with the company to explain what happened, I would appreciate it, so the only thing I can say is that in 25 years that I have been in this same company, I have never had the service they gave me. what a shame thank you. read more

I believe a Miguel was the employee who helped my older parents who know nothing about technology and have a hard time understanding plans but he was ready to take full advantage of that fact! This particular store is pretty deceiving. They sell promotions and word them so that you are not clear on what you're getting. They talk about what you will save but neglect to mention that you don't need the promotion you are getting. If you need a translator I suggest you bring your family or someone who you know because they will not help you out. Instead they take advantage of people who don't understand, and when you talk to them or go back for help they tell you to call customer service and have clearly said "if we explained your contract to you, we would both be here for longer than we need to" and that's quoted. They're all about sales! Be clear before you go into what they are offering because once you wanna go back to your old plan they make it very difficult for you. We even asked to speak to customer service from the store so everyone was on the same page and they said they don't do that but when we called customer service they said that is possible. So just let it be known they are not helpful here. read more

Best customer service I have received there from Edgar. He was very focused on what was best for us. Made things so much easier. Stayed patient with us throughout the whole time. Hands down greatest customer service! read more

Everything about this store is a joke. We called in to have a billing issue fixed by one of the sales representatives that promised us that what we were getting was a great deal come to find out he didn't do shit. When we tried calling he answered and said he'll get back to us and never did. We called and some idiot lied saying he was on break and that he would call us funny thing you're not on break for the whole shift you're working. The representative name is Nicolas. So unsatisfied with the customer service they provided. read more

Att won't honor a promotion they have offered me because they can't find it now. I was reviewing my bill to see when my phone was paid off noticed I wasn't getting the promotion on my younger kids phones so I called in to loyalty they told me cause they couldn't find it in their system. Cause you know Att system is never wrong lol Went into the store today the rep who sold me the phone remembered selling me the device for the discount so we called the loyalty together and they still wouldn't honor it. Offered me a joke of $25 credit for credits adding up over $1200. I will be switching my 11 phone lines, internet and direct streaming I'm not paying scam artist anymore. read more

At&t network is good but this store gives you insulting n unforgettable experience. Now i dont dare to visit his store anymore. They behaved like they are distributing free of cost phone. I paid off two of my phones n planned to buy one more for my son as his birthday gift. But their worst service ruined his birthday gift. They discriminated to people. Please beware of this kind of service. Choose rosedale store those salespersons are better than this store. If i vould give star in minus i would like yo provide stars in minus only for their worst service. read more

Workers are useless. They don't help you with a problem. Got my phone trade in but the guys help me keep walking. I end up doing it by myself. When I got home I have a lot of issue. When I called them they give me numbers to call for help. -0 read more

I love my iPhone, and I love being able to walk into any AT&T store and get fabulous technical service for it without an appointment. I was out and about this week when suddenly anything involving data on my phone stopped working. I could make phone calls and text, but I couldn't check my email, check my Facebook, or surf the internet. I decided to use my Yelp phone app to find a local AT&T store to go to and... NO DATA = NO YELP APP. SHIT JUST GOT REAL. I went old school and called my mother and had her get out a phone book to find this location and set off to find it. It is located on a pad building easily visible from the street which made it quite easy to find. This store was full of customers and was quite busy. There were two employees waiting by the door tablets who took my name and put me on the list which is posted on a monitor suspended from the ceiling. I was sixth on the list, but I could see that one of the people ahead of me had requested a particular associate (I didn't even know you could do that) and one had requested a Spanish speaking associate so I had high hopes I might be able to jump the line a bit. The store was brightly lit with plenty of open space. There are fluid lines in the curved drop down section of the ceiling that gave a feeling of flow and movement to the space. It seemed like a long wait, but there were ten employees out front helping people plus the two greeting people and signing them in, so they were well equipped to handle the rush. When Michele, the employee assigned to me, approached me she was quite friendly. She asked if I wished to upgrade my phone and when I told her I was happy with my phone she laughed and made a joke about me waiting so long to see her because I was satisfied with my phone. :) I told her what was wrong with my phone and said I hoped it was something easy that she would laugh and fix quickly. She promised not to laugh, though I told her that if she could get me back on my way quickly she had my permission to laugh all she wanted. I won't go into the embarrassing details, but she had my phone working in less than a minute and I was back on my way. Okay, I'll spill the beans, she turned it off and turned it on again and ~ voila! Seriously, that is a tech person's number one trick because it really works. It's what I usually try first with computers. Anyway, pleasant atmosphere, efficient handling of customers, friendly and knowledgeable tech people ~ what more could I ask for? Oh, there was no charge for the tech support, there never is when I go to AT&T stores which is what I like so much about using this company for my cell service. read more