They literally stol from me. They said they would be sending Visa gift cards to cover the cost of…read morebuying out our phones while switching from AT&T. The cards never showed and customer service was useless. They essentially said sorry we screwed you over. Better luck next time.

On October 3rd, we returned the equipment and canceled our service and today they sent us a bill. I…read moream extremely frustrated and this company is a ripped off. Extremely poor services at this location they didn't even closed the account but accepted the equipments back. I would never recommend this company. Goodbye for good. Never again never.

Came into verizon for some new AirPods, the staff was very helpful & didn't keep me waiting for…read morelong. I was in & out within 15 minutes!

My 80 yr old mother in law needed a sim card. Verizon corporate and customer service stated that…read moreall she needed to do was go into a store and get one. Mary (the asst. manager/manager) would not provide her one. She then accused me of threatening her with legal action. I did not. I then had Verizon customer service call and have a joint call with "Mary". Mary again started lying about how I threatened her. I said I will come and and we can chat with her manager. She then said I was threatening her again and hung up (again). Luckily I had verizon customer service on the line and they sent me a confirming email saying in part Mr. Richard just only stating they will just go to the store to speak with a manager to clear up the situation about his mother in law who waited almost an hour just to get a physical sim card but the store did not provide."Mr. Richard did not threat [sic] Mary and Mary was the one who was so rude and dropped the call." They (not sure if Mary or not) also told this 80 yr old women that she needed to cancel her order (that she already made online) and order the phone through their story. I think the actual manager needs to contact me. I will be seeing this through (not a threat Mary just a statement of intent). Verizon's behavior at this store is beyond unacceptable.

They take care of all our networking and security for the last 10 years and to this day, we have…read morehad zero problems with them. Always on top of every little thing we need. Thank you Gabe

The worst experience I have ever had with customer service and product. From their sales…read moredepartment to the their account management; the whole experience was a bust. Do not trust what they tell you and certainly don't agree to a contract. #issatrap Best advice is to not take no for an answer when requesting a cancellation because this service will NOT work consistently nor without having their technicians repair it remotely. I had service for 32 days and majority of those days my service didn't work properly; the speed was horrible, the phone service dropped called and the internet would drop and disconnect regularly (not poor weather to even blame it on).

Not a fan. I had an 11am to 2pm window on a Tuesday in Tehachapi and no one came. I called,…read morehusband called..they said the tech would call us. 1 hour later we are calling again. 2 hours later we are calling again. And SHOCK they couldn't make it and had to keep us chained to our door another day. They didn't show up again. The tech was in Los Angeles 30 minutes AFTER the window I was given, said he was 2 to 3 hours away, had 6 people ahead of us, did not know we needed a new dish or a repositioning and said he would have to get back to us. He did not. Okay, Basic rules of business people: You Are Only As Good As The People Who Represent You! Money Comes From Customers Bad Service = Angry Customer Angry customer = No customer Angry customer = Customer on social media because sharing is caring Angry customer = No referrals Angry customer = your subcontractors reported to the BBB.. And by extension..YOU. Angry customer = Motivated person seeking other service options in area going door to door with a petition Angry customer = person contacting Public Utilities Commission so we can get a real service provider up here Any questions?

Incredibly slow customer service. I would assume on the weekends they have more than just 2-3…read moreemployees working on the floor, but unfortunately they don't. I can see why they have a one star rating on here.

First off, I would like to say that when their services (WiFi, TV) work they work great. Now for…read more'the rub', over the last week I have lost all of my services several times, not just my house but the entire area. It is not just for a while but hours at a time. Very unreliable to say the least. Next the price, my monthly Spectrum bill is about the same or more as my monthly PG&E bill. I do not have a ton of extra channels, just WiFi and TV. I do not have any solar panels or anything like that. People gripe about their PG&E bills all of the time, I need a solar panel for my cable box. And last, if you ever have to bring any hardware back to one of their stores you can plan on being there all day, bring the kids and have a picnic.

Much better than Spectrum. AT&T is your go to entertainment. Not inexpensive, but honest and up…read morefront unlike Spectrum.

We changed our service from AT&T to Spectrum about a month ago because our connection was so poor…read moreand finally after no internet service of three days we made the change. This was not the end of it, AT&T messed up our billing. They first indicated we had a credit but then charged us 33 bucks. When we called to clarify we had to go through three callers before we were helped by an English speaking person. The customer service alone makes it worth the change. We're never dealing with a company that doesn't have English speaking representatives again, this is one of the questions we will be asking before we commit. Worst experience ever!!

Not sure if I cared too much for their in person services. It got the job done. I actually had to…read moredo a lot of the programming via the Apple support. The price is good as I've been with version for a long time. The people in person were nice but one would hope that in person the costs would be better or be able to engage in more price savings. But it's always nice to have a warm face and be able to talk with someone face to face.

O Time for me to get…read morea new phone, my family has been after me for a couple years, they call my phone the potato. I made a appointment over the phone for 3 pm at the store on California Ave. we went in and tried to sign in but there was no record of our appointment. We waited about 15 minutes before a nice young man contacted us, he couldn't answer many of our questions it was frustrating I felt he was new at sales we thanked him. We then went to another smaller Verizon store and were disappointed there was only one poor salesperson she had many customers she was doing her best but she didn't have time to help everyone I felt sorry for her. The other salesperson had just left for lunch. We thanked her for her limited help and left after about 45 minutes. We came home and will give it another try tomorrow. Verizon is our carrier and we like their coverage but finding a store that has the proper staffing and knowledgeable sales people to help us buy another phone has been a challenge. We'll try again tomorrow

What started out as a switch over from Verizon to AT&T just to save some money, turned quickly into…read morea regret solely based on the store's customer service. We had Kimberly and she was super helpful and we appreciated her assistance, but the whole process in itself should not have taken as long as it did. From faulty equipment to the too lazy to go ask a question ( not Kimberly), we were not impressed at all and agreed the change over was not worth the value of the hassle. Not to mention, I see dropped pants on guys regularly, on the streets. I shouldn't have to see a representative of AT&T wearing them like that in the store, but hey, at least your underwear matched the AT&T colors, Al. Maybe that's what gets business in nowadays, but it's also a sure fire way to lose business too. Live and learn.

Ruined Christmas surprise by activating my wife's new phone without asking me when I went to pick…read moreit up. My wife knew right away bc her old phone was deactivated. Absolutely livid they did that without even asking nor mentioning it. I've done this a dozen times and they've never activated on just an online order pickup. The iPhone activates itself automatically when we turn it on and set it up for the first time.