it was a great experience the staff were so friendly they help us switch carriers for our phones…read moreand especially Juan Carlos. He was super helpful. He was making jokes with us he made our experience so much better this is one of the best Verizon stores. I've been to a special thanks to Carlos.

Came into verizon for some new AirPods, the staff was very helpful & didn't keep me waiting for…read morelong. I was in & out within 15 minutes!

They take care of all our networking and security for the last 10 years and to this day, we have…read morehad zero problems with them. Always on top of every little thing we need. Thank you Gabe

The worst experience I have ever had with customer service and product. From their sales…read moredepartment to the their account management; the whole experience was a bust. Do not trust what they tell you and certainly don't agree to a contract. #issatrap Best advice is to not take no for an answer when requesting a cancellation because this service will NOT work consistently nor without having their technicians repair it remotely. I had service for 32 days and majority of those days my service didn't work properly; the speed was horrible, the phone service dropped called and the internet would drop and disconnect regularly (not poor weather to even blame it on).

Not a fan. I had an 11am to 2pm window on a Tuesday in Tehachapi and no one came. I called,…read morehusband called..they said the tech would call us. 1 hour later we are calling again. 2 hours later we are calling again. And SHOCK they couldn't make it and had to keep us chained to our door another day. They didn't show up again. The tech was in Los Angeles 30 minutes AFTER the window I was given, said he was 2 to 3 hours away, had 6 people ahead of us, did not know we needed a new dish or a repositioning and said he would have to get back to us. He did not. Okay, Basic rules of business people: You Are Only As Good As The People Who Represent You! Money Comes From Customers Bad Service = Angry Customer Angry customer = No customer Angry customer = Customer on social media because sharing is caring Angry customer = No referrals Angry customer = your subcontractors reported to the BBB.. And by extension..YOU. Angry customer = Motivated person seeking other service options in area going door to door with a petition Angry customer = person contacting Public Utilities Commission so we can get a real service provider up here Any questions?

Incredibly slow customer service. I would assume on the weekends they have more than just 2-3…read moreemployees working on the floor, but unfortunately they don't. I can see why they have a one star rating on here.

First off, I would like to say that when their services (WiFi, TV) work they work great. Now for…read more'the rub', over the last week I have lost all of my services several times, not just my house but the entire area. It is not just for a while but hours at a time. Very unreliable to say the least. Next the price, my monthly Spectrum bill is about the same or more as my monthly PG&E bill. I do not have a ton of extra channels, just WiFi and TV. I do not have any solar panels or anything like that. People gripe about their PG&E bills all of the time, I need a solar panel for my cable box. And last, if you ever have to bring any hardware back to one of their stores you can plan on being there all day, bring the kids and have a picnic.

This is an update on review I gave AT&T, land line,last week. As I had mentioned,multiple calls on…read morecell and laptop with no results.....apt. to re-fix land line over a week away(for today Mon. 1/30. A repairman showed up yesterday and remedied problem,again at box a block away. Now when I had mentioned shoddy service I in no way refered to the "boots on the ground". These folks do a wonderful,fast job and most likely get an ear full from the consumer.Because of the service they provide, and I know they're stretched pretty thin, I'll stay with AT&t and keep my landline.

Don't let their door to door liars and scammers fool you into switching over to att fiber. They…read moreoffered a "deal" and free to sign up no charge for installation. then i was billed over $200 for technician fees... when i called they said they would cover that fee never received credit for it on my account even after numerous agents saying they would take care of it... after i made my monthly payment they shut down my internet... horrible customer service was on the phone for hours getting the run around and kept getting transferred over and over but no one did anything to fix or help me get my service back... horrible experience...

Not sure if I cared too much for their in person services. It got the job done. I actually had to…read moredo a lot of the programming via the Apple support. The price is good as I've been with version for a long time. The people in person were nice but one would hope that in person the costs would be better or be able to engage in more price savings. But it's always nice to have a warm face and be able to talk with someone face to face.

O Time for me to get…read morea new phone, my family has been after me for a couple years, they call my phone the potato. I made a appointment over the phone for 3 pm at the store on California Ave. we went in and tried to sign in but there was no record of our appointment. We waited about 15 minutes before a nice young man contacted us, he couldn't answer many of our questions it was frustrating I felt he was new at sales we thanked him. We then went to another smaller Verizon store and were disappointed there was only one poor salesperson she had many customers she was doing her best but she didn't have time to help everyone I felt sorry for her. The other salesperson had just left for lunch. We thanked her for her limited help and left after about 45 minutes. We came home and will give it another try tomorrow. Verizon is our carrier and we like their coverage but finding a store that has the proper staffing and knowledgeable sales people to help us buy another phone has been a challenge. We'll try again tomorrow