They literally stol from me. They said they would be sending Visa gift cards to cover the cost of…read morebuying out our phones while switching from AT&T. The cards never showed and customer service was useless. They essentially said sorry we screwed you over. Better luck next time.

On October 3rd, we returned the equipment and canceled our service and today they sent us a bill. I…read moream extremely frustrated and this company is a ripped off. Extremely poor services at this location they didn't even closed the account but accepted the equipments back. I would never recommend this company. Goodbye for good. Never again never.

Paul and his crew were awesome. I only Wish he had worked…read morefor me. Thanks PS we will be calling you for our next project.

Paul the owner has done several projects for me for the past 20 years. Very knowledgeable and well…read moretrained in all aspects of the audio/video world. I will continue to contact him for future jobs.

The staff are clueless and if THEY screw up it's all on the customer to make the situation right! I…read moresoftened up for 4 mobile lines and internet service and paid for all activation fees and taxes on devices and the rep ordered all the wrong stuff and now it's my responsibility to return everything g and wait for my refund etc and then re order all proper things! I spent hours in the store and accomplished nothing but stress

Spectrum has a nice clean store at this Stockdale Highway location. Staff member who assisted us…read morewas kind and helpful as well. Wait time was a bit long even though there weren't many customers the time we were there. Situation was resolved albeit not to our full satisfaction. Oh well. We shall see how long we continue to use Spectrum. Only time will tell.

Incredibly slow customer service. I would assume on the weekends they have more than just 2-3…read moreemployees working on the floor, but unfortunately they don't. I can see why they have a one star rating on here.

First off, I would like to say that when their services (WiFi, TV) work they work great. Now for…read more'the rub', over the last week I have lost all of my services several times, not just my house but the entire area. It is not just for a while but hours at a time. Very unreliable to say the least. Next the price, my monthly Spectrum bill is about the same or more as my monthly PG&E bill. I do not have a ton of extra channels, just WiFi and TV. I do not have any solar panels or anything like that. People gripe about their PG&E bills all of the time, I need a solar panel for my cable box. And last, if you ever have to bring any hardware back to one of their stores you can plan on being there all day, bring the kids and have a picnic.

I will be switching service as soon as Dish gets there service back online. For the last 4 days I…read morehaven't been able to get to my account or speak to anyone because of a system problem. I just found out that some how one of my Dish packages were changed and not by me and my monthly bill went up $53.00. This has been very frustrating as I can't afford the increase and can't talk to anyone. I was put on hold with a wait time of 218 minutes. That is unreal.

DISH lied to us to get us to sigh up. Promise us local channels for our area then said sorry you…read morehave to have this area. Promise us we could watch our sport team with no problem but again they lied to us. They then told us it would be $400 to cancel after one (1) day. When the contract is up I will be going back to Directv.

I've had better customer service at the DMV than from this company…read more I decided to cancel service because I had a terrible internet connection. In order to cancel they sent a technician to analyze the connection at my house. After he told me that nothing could be done to improve my connection, I called back to cancel. Rather than prorate rate me, Kiara said that I had to go through the remainder of the billing cycle; even though they sandbagged need. When I asked to speak to her supervisor, Rashida reiterated the same what Kiara had said. She said their billing system wasn't set up to prorate. When I told her they have prorated upgrades in the past, she said "yeah, but it doesn't work the other way." That being said, I'd rather hook up a wire hanger to my roof than deal with this company again. Avoid at all costs.

They suck !!!!! Bakersfield gets very little rain and their…read moresatellite drops all the time. Of course you can never reach a person.

Visited this store in April of this year and was assisted by the wonderful Silia M. She was so…read morekind, patient and funny. We actually cancelled our cell phone services with a different company that day and got a new plan with Spectrum for two cell phones and WiFi. We've been using Spectrum since then and have had no issues, service is great. The best part is our bill for all three mentioned is cheaper than the original cellphone plan we had. Thank you Silia. (Also, sorry I took so long to write the review I misplaced your business card and just found it, thank you again!)

Worst network ever they are a waste of time they never showed up to install the wifi at my house…read moreand I tried calling them and they told me nothing DO NOT BUY THIS PIECE OF JUNK!!