I've had better customer service at the DMV than from this company. I decided to cancel service because I had a terrible internet connection. In order to cancel they sent a technician to analyze the connection at my house. After he told me that nothing could be done to improve my connection, I called back to cancel. Rather than prorate rate me, Kiara said that I had to go through the remainder of the billing cycle; even though they sandbagged need. When I asked to speak to her supervisor, Rashida reiterated the same what Kiara had said. She said their billing system wasn't set up to prorate. When I told her they have prorated upgrades in the past, she said "yeah, but it doesn't work the other way." That being said, I'd rather hook up a wire hanger to my roof than deal with this company again. Avoid at all costs. read more

They suck !!!!! Bakersfield gets very little rain and their satellite drops all the time. Of course you can never reach a person. read more

Worst service ever!!! On hold for hours. They don't follow through with anything. Connect your call to the wrong departments. If we didn't want nfl package we would not have them. They are awful!! read more

Our local channels have been pixelating & freezing for a couple months. Called a month ago & went through all the resets , etc. Finally moved me a higher level tech. Told it's a broadcast problem. A month later problem is worse. Called & got the foreign girl. Explained the problem & she wanted to go through all the resets again even though I told her the problem. Told her no multiple times. She sent me to the disconnect department. Will be doing that as soon as I find a different service. read more

I've called and it's been 38min I've been on hold I guess I should switch to something else that can help to get survive

A warning to anyone using DIRECTV. We canceled our service because we moved out of state. They told me my bill was paid in full. Without even sending me a bill they sent me to collections. I will never never use DIRECTV again. As soon as I can I will be canceling my AT&T services as well. I've been with them for over 20 years and this is how they treat me? I'm through with you AT&T and DIRECTV. read more

With the In home expert he wakes into my house and told me I had to pay $300 to upgrade to the Genie 2. My issue with all that is I ordered my Directv last Monday you guys had 1 week to send the tech with the right equipment and it did not happen. I found really disrespectful that your expert walk in my house and tried to charge me $300 for some I never asked for in the first place it's not my fault you guys are having a shortage in genies. I called directv and they told me he should have never tried to charge me it's could be made to be a free upgrade. Directv lied to me not a very happy customer. Will never recommend this company to any friends or family read more

This is in regards to corp.office can't speak to anyone who speaks clear english..It is the pitts when every other word I have to say what because I didn't understand what was being said.I was calling because NBC network has been pulled and trying to get answer to when it might be back.What the----.This is a major network and all I get is soon well what is soon as it been 2 weeks when is soon and be o.k. whit that.. Directv needs to get it together and get this channel back. Or they need to do something about my bill to make this better. read more

I have been a loyal customer of DirecTV for years. I am upset that new customers get special discounts and perks, yet loyal customers are rewarded with higher bills. I called to cancel my service, but was open to staying if the retention department persuaded me. I spoke with a man named Keyandre. Keyandre asked me why I wanted to cancel, to which I replied "I'm not happy with the fact that I've lost channel 17 (NBC) and that I am unable to get UFC fights anymore through PPV. With that being said, my bill is too high and I'm upset that I have to pay approximately $300 for the NFL Ticket, but new customers get it for free". I was very polite, I wasn't explaining this angrily, just as facts. He said he understood, didn't offer to look into my account to see what he could do, just asked me to "wait 3-4 minutes" while he started the disconnection process. He returned to the line and explained the procedure of returning my equipment and informed me my service would disconnect this evening. I was shocked. I said "Wow, so you really aren't going to try to keep me as a customer???". He didn't reply to my question, just told me to have a nice day. I thought the retention department was supposed to at least try to retain their customers? Especially ones who pay on time and have been loyal. I will never go back to DirecTV. I am so disappointed. Literally zero attempt to retain my business, nice customer service. read more