They literally stol from me. They said they would be sending Visa gift cards to cover the cost of buying out our phones while switching from AT&T. The cards never showed and customer service was useless. They essentially said sorry we screwed you over. Better luck next time. read more

On October 3rd, we returned the equipment and canceled our service and today they sent us a bill. I am extremely frustrated and this company is a ripped off. Extremely poor services at this location they didn't even closed the account but accepted the equipments back. I would never recommend this company. Goodbye for good. Never again never. read more

God awful service. In my experience I found there staff to be obnoxious, not problem solvers...tried to be a bit of a bully actually. The rep I had encounter, young blonde, tried to be the alpha. Actually I'll just move our service to ATT. read more

Not good not enough to rate their trashy service changed from ATNT to get a "better service " well it was a lie they changed the deal they offered me at first and downgraded me even with a more expensive internet outages happen almost everyday seriously don't get spectrum canceling tomorrow and going back to ATNT read more

Horrible customer service, slow internet, and outages every other week. Save your time and your money trust me. If I could give 0 stars I would. read more

Horrible customer service! Spectrum doubled my mobile bill with no explanation. Expect to be overcharged with no resolution. I chatted online for 55 minutes and was told it was correct. Then i called and spoke with a manager who stayed it was correct but, provided a ticket. I was never notificied the ticket had been answered. I visited the store. A made an online appointment yo avoid s long wait. The agent who helped me was understanding but, could NOT fresolve the problem. He stated that the problem needed to be resolved by contacting customer service. He told me that I was to receive an email and letter from USPS but, it never occurred. BTW, I could NOT my bill online as my former address was input and, my bill was for my old address. Now, several months later the problem is still occurring. read more

How can we even function Spectrum! Ever since you came in to my life, I feel like I'm doomed. Internet is always dropping and this past week, it went down for more than 3hrs twice. I work at home, so this affects me badly. Spectrum is super unreliable and I would not recommend it. It's hard choosing where to get your internet from because there's not a lot of competitors in Bakersfield, so you're pretty much doomed whether you go or stay. We don't have a choice so I guess for now we will deal w the nuisance that spectrum puts us through on a daily. You're a company that knows about the internet but can't seem to keep it together in that area of expertise. Any time your service goes down, you should be offering discounts or lower bills because you're delaying us from functioning with our work and everyday life. I wonder if we can do a petition because there's no accountability on spectrums side. PS your reps from customer service doesn't even know how to function too. Maybe training them during your "no internet" days would be great. read more

Wish I could give zero stars, not for customer service, I only delt with them online or over phone. The folks working for company, they're whatever. But the company is INSANELY expensive. read more

No sense of urgency. It took about 50 minutes to just turn in device. I recommend going to another store or turning it in some other way.

came into this store at 10:20am on a Wednesday. 25 people in line ahead of me. took 2 hours to be seen. the absolute worst store I've been to. avoid at all costs! read more

I'm one of few that doesn't think negatively of Spectrum but hey, to each their own. I've been with Spectrum for several years and the issues tend to be few and far between. There was a major outage a week or two ago but they sent a notification about it right away with an ETA to repair and they finished an hour before the ETA. I don't see outages often, when I had a cable issue a while ago they sent a tech out the next day that addressed the issue, fixed it and fixed another problem he found while on site which I appreciated. The store can get busy and the wait can be long but that's not really their fault. They can't control the foot traffic, they offer a reservation system online to make an appointment and they regularly have 4-6 people working up front moving people through as well as they can. I recently switched over to Spectrum Mobile and Jerry was great at getting me all the info I needed and getting me switched over quickly. The service is better than what I had with T-Mobile and I shaved off almost half the cost of my monthly bill. I'm satisfied with what I get though I don't have cable anymore. It's too expensive for how rarely we use it, we mostly stream. But the Internet service and Mobile service have been good. read more

Rate hikes with no explanation. Only care about customer's money and nothing else. BrightHouse was the best but things always change for the worst. Done with this greedy corporation. read more

Very disappointed in Spectrum. They are money hungry and I would recommend using any other cable provider within your service range. Went to cancel service and was charged the FULL AMOUNT not a prorated amount. So I paid for 30 days when I only had service for 2 days. Terrible policy. read more

Poor knowledge, service and time management. It took us over 6 months to finally have consistent internet service at home. In store, they are always "busy". Even with 8 employees working the front you are stuck waiting at least 30 minutes. Dropping off equipment that techs leave behind is no exception to the wait. 1/10 honestly the worst. More than likely will switch providers when I move. read more

Poor customer service. No honesty or integrity. My service stopped on a Saturday at 11 am. I was told to make an appt to return equipment which I did online for next available on Monday. Returned the equipment. My billing period ended on Saturday. They printed a new statement for a month of service. Was told to wait till next statement for the credit. Never happened. Called and they refuse to credit the invoice for service I never received. Extremely rude and disrespectful customer service personnel. They don't even care. I used them for years in two different states. My recent internet was $130 a month for service that went out constantly. I switched to fiber service for half the price with a competitor. Spectrum, it is clear by all the poor reviews that they no longer even resemble a descent company. Rude, hateful, dishonest. Make no effort to help whatsoever. Good riddance. read more

The worst tv/cable service on the market. I complain weekly and it only gets worse. They finally hung up on me tonight. SHAME

Horrible company when it comes to customer service. I needed to make changes to my services so I did what any self sufficient adult in 2023 would do and went to the app to try and make those changes. Nothing could be found so I tried the website. Nothing there. Used the chat option and after having to waste my time typing out my request, I'm told I need to call in or make an appointment and go in. I finally got some free time to call in, and I'm given 2 options: Make the change effective today, but I'm still billed for it (because services are billed month to month) or call back in when the billing cycle is ending to again request to make the service changes. If it wasn't for the fact that they are the only provider I'm able to get at my home, I would've cancelled immediately on the call. Good thing it's month to month and not a contract. read more

I decided to upgrade my iPhone to the max Pro 14 so I went into my local spectrum store off of California. The young man who help me who's name is a Steve was very helpful. I had chosen his cell phone and when I showed him the one that I wanted to upgrade to he told me that I was actually downgrading phones and told me which phone was the one that I actually wanted. he let me choose my color. He was just so patient so respectful and then he knew that it was taking just a little bit to cross over my items from one phone to the other. He was a jokester. Everyone around him was just coming in and just laughing and it was just a very comfortable experience I highly recommend going to that store and speaking to anyone there to help you with your needs whether it be mobile or cable they're just phenomenal there. Thank you. read more

I recently had to close my spectrum account and was told to go to the local spectrum store to turn in my equipment. It seemed simple however at every turn something seems to go wrong with this company so I wasn't surprised when I got there I told them what I was there for and they said to wait in queue. I waited 30 minutes for the woman to call my name in the rudest way I have ever heard it called EVER .. I went up and told her I need to turn in my equipment and she said they don't do that there and I told her maybe they should have let me know that before I waited if I asked if that's the case but the phone help desk said to come here .. she proceeded to argue with me and yelled that i didn't ask her so it's not their fault .. I did ask in the beginning before the wait a different worker .. I have never been treated to rudely in my life! I have been a customer for over 10 years and have had struggles with the phone help center sometimes but this is just ridiculous .. mandeville location is absolutely terrible. Also overheard this same worker not even trying to help a woman that came in to change her phone plan (that's a whole nother story). Really REALLY wish spectrum would hire decent workers and change their policies to look out for the customers more but that's just never gonna happen. Save your money and peace of mind go somewhere else read more

The customer service people are rude and nasty. They lied when we took our box into cancel cable service. they refused to give us any proof that the service was canceled. When we called the company 2 days later, we found out they didn't cancel our cable, and they also upgraded us with a higher price. This isn't an isolated incident. it has happened before. We are done with Spectrum. read more

I call them about 3/4 times a year because 8 to 10 of my channels freeze up at the same time and I get the same DAMMM run around. So sorry but we're having difficulties and they'll get right on it, and they don't. Today AGAIN they had technical difficulties and I had no service for almost 5 hrs then they said so sorry but I didn't qualify for a discount. When I finally bitched enough and told them I pay almost $250.00 monthly and never been late they offered me a Dammm discount all right, a 10-$$ discount- $10.00. What a scam and rip off. Finally they sd ok-- $16.95. I told them to stick it up there ass. Sorry but Iam so pissed off. Time to change. read more

It's amazing how getting the right person to help you can turn things around. I regret that I did not get the name of the young lady in Texas who helped me over the phone but she provided exemplary customer service. She was able to reset things and get my router to work. So far so good. read more

Awful service, awful policies,Spectrum does not care about the customer. I replaced their internet just 1 day after I paid for the entire Month. $99.99. Next day, I called to cancel their service. They refuse to return a penny of my money. Had them for over 7 years, bill was on Autopay, never missed a payment... so what? They don't care. Awful service, awful policies, and just to add insult to injury, the rep offered me a Monthly bill of $55 if I just kept them. So why the h#*ll was I paying $100 all this time? Do Not Use Them !!!! read more

Spectrum is a horrible service. I called last year to get my bill down, they told me they couldn't help me but when I went to cancel my service for a better service that is finally offered in my area they all of a sudden can lower my bill by a lot. When I tell them no they tell me I still have to pay my whole bill even though I will only have my service for half the month. They wonder why people are leaving Spectrum. They suck. read more

I've been with them for 5-6 years the wifi would always cut out randomly and was slow. After I canceled the service they continued to charge me for a service I no longer had and lied to me about it. They will steal from you do not use them. read more

Overpriced on movies they play them over and over again they still charge you $3.99 I go on Netflix and watch all the same movies for $10 a month Spectrum rich people off you spend your money to pay your bills and they want the rest of your money so you don't have anything I wish we had another cable company in Kern County that we can be able to go to but they have a monopoly on it that's how they rip you off read more

I hope people wake up and cancel their cable or internet with Spectrum. They want to monopolize the cable industry and blatantly raise our prices and lower the service to make up for their purchase. No thank you. I refuse to pay for cable which all it does is show commercials and stupid reality shows anyways. Also adding your customer service department over the phone is a joke. Five dollar fee to pay over the phone? Sure can't get a hold of anyone for a bill inquiry question, but when you are trying to offer some bullcrap deal you guys sure have staff to call me once a week. For the internet I do not need it that bad. I can get by with my phone's internet access. I canceled my service. read more

Definitely was disappointed when dropping off my equipment. Why? Well, first of all, an older lady was standing outside and FELL! It was shameful to see that the staff didn't offer to lend her a seat/chair. Secondly, why is it that Spectrum fails to advertise a second store by the Buffalo Wild Wings where there are 5 employees and no line? When I went, I told the people about the new store and about 4 of 12 said they lived near that store. I understand businesses have to protect their employees and customers from the spread of COVID but not advertising or omitting to YOUR customers of different options is absurd. On a positive note: best internet read more

Spectrum had a monopoly in my small town for quite some time. In that time there was outages weekly and the prices were high. Now that a competitor has come to town I've been getting a lot of contact from Spectrum to come back. Junk mail, spam email, and even an unpleasant house visit. read more

Very slow service Unorganized Incompetent staff I hope they get their business together because it's very discouraging to have to go this location only to receive horrible service. read more

Another experience here and it was even worse than the last. Shouldn't have to wait this long in the middle of a week day just to return a modem. Upside read more

Have constant problems with reliability. About to lose my job because I can so rarely log in from home. What a mess! read more

Spectrum - Hours it's been out. Call them up totally aware and nobody cares. - Internet Service Providers Near Me - Bakersfield, California

In my opinion, spectrum has the worst telemarketing program. Even though we are customers, we get calls early in the morning or late at night soliciting for business. Service and reception is sketchy. If another choice comes up in the future for to provide for our TV services, I will definitely change. They kind of remind me of the old ma bell they had a monopoly. read more

My husband and I purchased a business which of course needs internet. In the last month we have had them out 3 or 4 times replacing routers and wires which were supposed to be new to begin with. When we called customer service because the poor service was hurting our business the first rep (thought she was on mute) was caught laughing about the situation and when asked to speak with her supervisor (Antonio) was not very sympathetic saying he would credit us $13. Today our internet was out from 8:00am till the tech (that got there at 9:45) left at 11:15am. Needless to say we lost business. I would strongly NOT recommend them, especially if you have a business and want to be treated like your business matters!!! read more

Absolutely horrible customer service and operations! Always have outages and never able to answer the phone. Waiting over an hour to just cancel services and had numerous people skip the line because the people working were friends with them. Terrible! Absolutely terrible! read more

Is there a way to give zero stars? I've been in this store for an hour and I'm still far down a waiting list. Their employees keep disappearing and we are down to 2 people helping. I'm ready to walk out and never return. read more

Hate this company so much! I have been a loyal customer for so long and they don't care or reward you really. I also replaced the standard router they give you for a faster gaming router and because i did that they charged me $50 extra for the technician to come out. It's just the fastest service I believe that my neighborhood has. The internet speeds can be good at their best but their are often outages. I paid for some kind of support from the router company since spectrum couldn't resolve my connectivity and they apparently charge $50 every time someone comes out and aren't nice about waving fees to customers that have been with them probably 5 plus years. read more

We spoke to Adriana on the phone. And she was extremely rude. We were calling about our bill since we were given a price at the store and a bill came at a higher price. She offered no help whatsoever and gave us attitude. read more

1. They always have stupid outages 2. The do "maintenance" and don't update their customers of such "maintenance" 3. They call ALL outages "maintenance" 4. Outages mostly happen in rural areas such as under constructed neighborhoods 5. Cheapest WiFi service is roughly $50, for sucky ass internet that ALWAYS disconnects and takes like 5 fucking hours to connect again 6. Customer service is not #1 priority. I called to get the Internet fixed,waited an hour to have someone smart enough to know how to help me, and they hang up 7. Raggedy ass shit don't work. read more

Equipment always goes bad after several years. Internet frequently cuts off throughout the day. Don't even consider going into this store without an appointment, you will be waiting for 1.5 hours+ read more